iTouch Vision Customer Support Helpdesk Overview
iTouchVision addresses the complexities of field service management with its cloud-based software, offering solutions for contact centers, case management, and service desks. This platform enhances operational efficiency by integrating mobile apps that streamline workforce management and customer support. It is particularly beneficial for UK councils, transforming public sector helpdesks with AI capabilities. The software supports custom application development, allowing organizations to tailor solutions to specific needs. By leveraging big data analytics, iTouchVision also contributes to the evolution of IoT, offering insights that drive informed decision-making. This comprehensive approach empowers local governments to optimize service delivery and improve community engagement.
Use Cases
Customers recommend Engagement Management, Helpdesk Management, Relationship Management, as the business use cases that they have been most satisfied with while using iTouch Vision Customer Support Helpdesk.
Business Priorities
Enhance Customer Relationships and Scale Best Practices are the most popular business priorities that customers and associates have achieved using iTouch Vision Customer Support Helpdesk.
iTouch Vision Customer Support Helpdesk Use-Cases and Business Priorities: Customer Satisfaction Data
iTouch Vision Customer Support Helpdesk works with different mediums / channels such as Offline. Point Of Sale. and Mobile.
iTouch Vision Customer Support Helpdesk's features include Recording. and iTouch Vision Customer Support Helpdesk support capabilities include 24/7 Support, Phone Support, Email Support, etc. also iTouch Vision Customer Support Helpdesk analytics capabilities include Custom Reports, and Analytics.
Reviews
"...iTouchvision have been extremely helpful and supportive throughout the implementation programme and have been a pleasure to work with. . ...." Peer review by Verified Reviewer, Management Consulting
iTouch Vision Customer Support Helpdesk, belong to a category of solutions that help CRM. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.
iTouchVision's platform manages all customer interactions to ensure excellent experiences. Customer support helpdesk software offers effective and efficient service management.
Popular Business Setting
for iTouch Vision Customer Support Helpdesk
Top Industries
- Management Consulting
Popular in
iTouch Vision Customer Support Helpdesk is popular in Management Consulting, and is widely used by
Comprehensive Insights on iTouch Vision Customer Support Helpdesk Use Cases
How efficiently Does iTouch Vision Customer Support Helpdesk manage your Engagement Management?
What Are the key features of iTouch Vision Customer Support Helpdesk for Helpdesk Management?
Why is iTouch Vision Customer Support Helpdesk the best choice for Relationship Management?
15+ more Business Use Cases
11 buyers and buying teams have used Cuspera to assess how well iTouch Vision Customer Support Helpdesk solved their CRM needs. Cuspera uses 184 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific CRM needs.
Peers used iTouch Vision Customer Support Helpdesk for engagement management and helpdesk management
iTouch Vision Customer Support Helpdesk Features
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| FEATURE | RATINGS AND REVIEWS |
|---|---|
| Custom Reports | Read Reviews (16) |
| Analytics | Read Reviews (9) |
| CAPABILITIES | RATINGS AND REVIEWS |
|---|---|
| Custom Reports | Read Reviews (16) |
| Analytics | Read Reviews (9) |
Software Failure Risk Guidance
?for iTouch Vision Customer Support Helpdesk
Top Failure Risks for iTouch Vision Customer Support Helpdesk
iTouch Vision News
AI in customer support for UK councils: Transforming public sector helpdesks
AI in customer support for UK councils Transforming public sector helpdesks In today's digital age, the integration of Artificial Intelligence (AI) into customer support has become a game-changer for public sector entities like UK councils. Among the various AI-powered tools, chatbots and automation are revolutionising the helpdesk ecosystem, enhancing operational efficiency [...]
The post AI in customer support for UK councils: Transforming public sector helpdesks appeared first on iTouchVision.
From good to great: Elevating service standards in your local authority
From good to great: Elevating service standards in your local authority A roadmap to service delivery excellence Local authorities are at the heart of shaping the quality of life for their communities. As expectations continue to rise, efficient and effective services become paramount. "Elevating Service Standards in Your Local [...]
The post From good to great: Elevating service standards in your local authority appeared first on iTouchVision.
From legacy systems to custom apps: Modernising your IT infrastructure
From legacy systems to custom apps: Modernising your IT infrastructure Revamp, reinvent, and renew your IT transformation journey In today's rapidly evolving business landscape, staying competitive means adapting to new technologies and trends. One of the most critical aspects of this adaptation is modernising your IT infrastructure. For many [...]
The post From legacy systems to custom apps: Modernising your IT infrastructure appeared first on iTouchVision.
Modernising FOI: Technology’s Influence on Information Access
Modernising FOI: Technology's Influence on Information Access Tech-powered management of Freedom of Information requests In an era of unprecedented technological advancement, the way governments handle Freedom of Information (FOI) requests is undergoing a profound transformation. As information becomes more accessible and interconnected, the traditional processes of submitting, processing, and [...]
The post Modernising FOI: Technology’s Influence on Information Access appeared first on iTouchVision.
iTouch Vision Profile
Company Name
iTouch Vision
Company Website
https://www.itouchvision.com/HQ Location
Unit 7031, 1 Fore St,, London, EC2Y 5EJ, GB
Employees
11-50
Social
Financials
PRIVATE
What makes iTouch Vision Customer Support Helpdesk ideal for Social Media Analytics?