Kaleyra Overview

Kaleyra offers a powerful CPaaS solution that enhances business communication strategies through seamless omnichannel capabilities. Businesses can leverage programmable APIs to create cross-channel customer experiences efficiently. Kaleyra's platform supports automation flows that integrate smoothly with existing systems, enabling rapid deployment of communication solutions. This approach not only fosters improved customer engagement but also streamlines communication processes across various channels. Kaleyra's technology is designed to meet diverse business needs, providing a reliable foundation for crafting tailored communication experiences.

Use Cases

Customers recommend Advertisement, Communication Management, Helpdesk Management, as the business use cases that they have been most satisfied with while using Kaleyra.

Other use cases:

  • Engagement Management
  • Call Recording
  • Campaign Monitoring
  • Scheduling Post To Social Media
  • Channel Marketing
  • Knowledge Management
  • Document Sharing
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Business Priorities

Enhance Customer Relationships and Acquire Customers are the most popular business priorities that customers and associates have achieved using Kaleyra.

Other priorities:

  • Scale Best Practices
  • Enter New Markets Internationally Or Locally
  • Build Brand Awareness
  • Improve ROI
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Kaleyra Use-Cases and Business Priorities: Customer Satisfaction Data

Kaleyra works with different mediums / channels such as Social Media. Facebook. Website etc.

Kaleyra's features include Recording, and Live Monitoring. and Kaleyra support capabilities include 24/7 Support, Phone Support, Email Support, etc. also Kaleyra analytics capabilities include Custom Reports, and Analytics.

Kaleyra, Ringostat - Call Tracking, CallFire, Invoca Signal AI, Caller Insight Call Tracking, etc., all belong to a category of solutions that help Collaboration and Productivity. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Kaleyra offers a trusted omnichannel communication platform and CPaaS solution for businesses. Seamless communication is achieved through programmable APIs designed for business success.

Comprehensive Insights on Kaleyra Use Cases

How can Kaleyra optimize your Communication Management Workflow?

What solutions does Kaleyra provide for Helpdesk Management?

Why is Kaleyra the best choice for Engagement Management?

13+ more Business Use Cases

11 buyers and buying teams have used Cuspera to assess how well Kaleyra solved their Collaboration and Productivity needs. Cuspera uses 343 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Collaboration and Productivity needs.

Case Studies

Hospital & Health Care

CASE STUDY Isansys

Kaleyra's WhatsApp business solution helped a customer boost lead generation by 20% and significantly reduced customer service response times, improving customer satisfaction.

Consumer Services

CASE STUDY Verisure

Increased Sales Conversion Rates By 30% And Reduced Lead Response Time To Under 60 Seconds.

Case Study Verisure

Increased Sales Conversion Rates By 30% And Reduced Lead Response Time To Under 60 Seconds.

Case Study Verisure

Increased Sales Conversion Rates By 30% And Reduced Lead Response Time To Under 60 Seconds.

Consumer Services

CASE STUDY Zomato

"Achieved A 99.9% Delivery Rate For Their Sms Notifications, Leading To Significant Improvements In Customer Engagement And Satisfaction.";

Case Study Zomato

Achieved A 99.9% Delivery Rate For Their Sms Notifications, Leading To Significant Improvements In Customer Engagement And Satisfaction.

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CPaaS Trends 2024 | Insights for Business Communication | Kaleyra

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Peers used Kaleyra for advertisement and communication management

Kaleyra Features

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FEATURE RATINGS AND REVIEWS
Custom Reports

4.09/5

Read Reviews (59)
Analytics

4.05/5

Read Reviews (28)
CAPABILITIES RATINGS AND REVIEWS
Custom Reports

4.09/5

Read Reviews (59)
Analytics

4.05/5

Read Reviews (28)

Software Failure Risk Guidance

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for Kaleyra

Overall Risk Meter

Low Medium High

Top Failure Risks for Kaleyra

Kaleyra Inc News

Financial

Kaleyra Announces Second Quarter 2023 Results - GuruFocus.com

Kaleyra shares its financial results for the second quarter of 2023.

Partnership

Codilar partners with Tata Communications [Kaleyra] to deliver - openPR.com

Codilar partners with Tata Communications [Kaleyra] to provide advanced communication solutions and expand their market reach.

Tata Communications Recognised as a Niche Player in the 2024 Gartner® Magic Quadrant™ for CPaaS

The post Tata Communications Recognised as a Niche Player in the 2024 Gartner® Magic Quadrant™ for CPaaS appeared first on Kaleyra.

Streamlining Customer Interactions with IVR Solutions

Discover how IVR solutions revolutionize customer interactions, boosting efficiency and satisfaction. Streamline your communication process today!

The post Streamlining Customer Interactions with IVR Solutions appeared first on Kaleyra.

Kaleyra Inc Profile

Company Name

Kaleyra Inc

Company Website

https://www.kaleyra.com/

HQ Location

Milan, Lombardy

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