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Kapture CRM: Use-Cases, Insights and Reviews | 2025 Cuspera

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(1069)

Kapture: CRM platform for sales, operations & customer service

AI Powered

Kapture CRM Overview

Kapture CRM is an all-in-one omnichannel customer service platform integrating contact centers, service centers, and field force automation for seamless customer experience. Key features include real-time support, 360-degree customer view, and hassle-free returns management.

Use Cases

Customers recommend Engagement Management, Customer Feedback Management, Lead Management, as the business use cases that they have been most satisfied with while using Kapture CRM.

Other use cases:

Helpdesk Management
Social Media Analytics
Workflow Management
Lead Analytics
Capturing Leads
Contacts History
Generation Of New Leads

See all use cases See less use cases

Business Priorities

Enhance Customer Relationships and Acquire Customers are the most popular business priorities that customers and associates have achieved using Kapture CRM.

Other priorities:

Increase Sales & Revenue
Build Brand Awareness
Improve Visibility
Improve Digital And Social Presence
Increase Customer Life Time Value
Improve Internal Communications

See all business priorities See less business priorities

Kapture CRM Use-Cases and Business Priorities: Customer Satisfaction Data

Kapture CRM works with different mediums / channels such as Offline. Point Of Sale. E-Mail etc.

Kapture CRM's features include Ticketing, Dashboard, Micro Customer Segmenting, etc. and Kapture CRM support capabilities include 24/7 Support, Chat Support, AI Powered, etc. also Kapture CRM analytics capabilities include Analytics, and Custom Reports.

Reviews

"...Primary features of the Kapture CRM include alerts/escalations, appointment and email management, surveys and feedback, queue management, live chat, performance metrics, CRM and sales reports, marketing analytics and automatic lead capture...." Peer review

Kapture CRM, MarketSharp, Second CRM, Oracle CRM On Demand, Kommo, etc., all belong to a category of solutions that help CRM. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Popular Business Setting

for Kapture CRM

Top Industries

Transportation/Trucking/Railroad
Marketing and Advertising
Hospitality

Popular in

Mid Market
Small Business
Large Enterprise

Kapture CRM is popular in Transportation/Trucking/Railroad, Marketing And Advertising, and Hospitality and is widely used by Mid Market, Small Business, and Large Enterprise.

Comprehensive Insights on Kapture CRM Use Cases

How can Kapture CRM optimize your Engagement Management Workflow?

What solutions does Kapture CRM provide for Customer Feedback Management?

How can Kapture CRM optimize your Lead Management Workflow?

Kapture CRM provides a centralized system for tracking and managing leads. This CRM allows you to create detailed customer profiles that highlight individual needs and requirements. Kapture CRM enables businesses to prioritize leads effectively, regardless of their source.

"...The free 30-day trial does not require a credit card and will allow you to begin using the CRM to manage your leads and support operations...." Enrich Guest Relationships and Build Brand Loyalty with the CRM for Hotel and Hospitality

What Are the key features of Kapture CRM for Helpdesk Management?

48+ more Business Use Cases

30 buyers and buying teams have used Cuspera to assess how well Kapture CRM solved their CRM needs. Cuspera uses 1069 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific CRM needs.

Case Studies

COMPANY	INDUSTRY	CASE STUDIES
Netmeds	NA	Case Study Netmeds Achieved A 30% Improvement In Customer Response Time And Increased Efficiency In Managing Customer Queries By 40% Using Kapture'S Crm Solution. Read More
Netmeds	NA	Case Study Netmeds Achieved A 30% Improvement In Customer Response Time And Increased Efficiency In Managing Customer Queries By 40% Using Kapture'S Crm Solution. Read More
Tata 1mg	NA	Case Study Tata 1mg Achieved A 50% Increase In Customer Satisfaction And A 20% Reduction In Resolution Time. Read More

Video

WhatsApp integration with Kapture

Video Thumbnail

Frequently Asked Questions(FAQ)

for Kapture CRM

What is Kapture CRM?

Kapture CRM is an all-in-one Customer Service platform that helps to deliver better and intelligent customer service where the contact center, service center and field force automation are all integrated on one comprehensive platform. It helps with seamless customer experience, facilitates efficiency across the team and clears all the hurdles at every step of the journey.

Its an omnichannel platform that makes it easy for customers to reach their preferred channel of communication like the phone, chat, email, social media or mobile app. It empowers the support team with the right tools to track, prioritize and resolve tickets. Assigns tasks to the field reps, track their location, close tickets and complete reports, all within minutes. Engage with the customers in real-time and provide instant customer support and so on.

Some of its features are Quick and easy resolution of queries, Manage Escalations with Ease, 360-Degree Customer View, Access to Customer, Product, and Service Details, Status Alerts at Every Touchpoint, Hassle-free Customer Returns Management, Communicate via Mobile App, Predefined Templates, Real-Time Monitoring, Chat Analytics & Reports and many more.

What is Kapture CRM used for?

Kapture CRM is a CRM Software mainly used by its customers to Enhance Customer Relationships and Acquire Customers by Engagement Management, Customer Feedback Management and Lead Management .

What are the top features of Kapture CRM?

Ticketing, Dashboard and Micro customer segmenting are some of the top features of Kapture CRM.

Who uses Kapture CRM?

Kapture CRM is used by Transportation/Trucking/Railroad, Marketing And Advertising and Hospitality among other industries.

What are Kapture CRM alternatives?

MarketSharp, Second CRM, Oracle CRM On Demand and Kommo are popular alternatives for Kapture CRM.

Where is Kapture CRM located?

Kapture CRM is headquartered at Bangalore, Karnataka, IN.

lightning

Peers used Kapture CRM for engagement management and customer feedback management

Kapture CRM Competitors

More Kapture CRM Alternatives...

Kapture CRM Features

Low
Medium
High

FEATURE	RATINGS AND REVIEWS
AI Powered	4.15/5 ★ Read Reviews (16)
Analytics	4.26/5 ★ Read Reviews (47)
Custom Reports	4.18/5 ★ Read Reviews (136)

CAPABILITIES	RATINGS AND REVIEWS
AI Powered	4.15/5 ★ Read Reviews (16)
Analytics	4.26/5 ★ Read Reviews (47)
Custom Reports	4.18/5 ★ Read Reviews (136)

Software Failure Risk Guidance

?

for Kapture CRM

Overall Risk Meter

Low Medium High

Top Failure Risks for Kapture CRM

Kapture CX. News

SastaSundar onboards Kapture CX to redene its customer support processes - Business News Week

SastaSundar has partnered with Kapture CX to improve its customer support processes.

20/01/2025 - source

Health care services provider LifeCell opts for Kapture CX customer service tool

LifeCell, a health care services provider, has chosen Kapture CX as its customer service tool.

25/12/2024 - source

Kapture CX News: Latest Updates & Press Releases

Kapture CX introduces Self-Serve 2.0, GenAI Knowledge Base, Conversational AI Chatbots, Omnichannel Experience, and Voice Bots to enhance customer self-service and support. The Agent Suite includes Advanced Ticketing, Agent Co-pilot, Kapture Frontline, and Smart Routing for improved agent efficiency.

16/12/2024 - source

Kapture CX. Profile

Company Name

Kapture CX.

Company Website

//kapture.cx

HQ Location

Bangalore, Karnataka, IN

Employees

501-1000

Social

Financials

PRIVATE