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Keatext: Use-Cases, Insights and Reviews | 2025 Cuspera

Name: Keatext
Brand: Keatext
Rating: 3.75 (479 reviews)

3.75 5

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(479)

AI-powered text analytics for feedback interpretation

AI Powered

Keatext Overview

Keatext addresses the challenge of fragmented customer feedback by consolidating reviews, surveys, and support tickets into a single platform. This AI-driven text analytics tool provides actionable insights, enabling businesses to enhance customer satisfaction. By unifying data from multiple feedback channels, Keatext allows marketing, customer experience, and HR teams to gain a comprehensive understanding of customer sentiments at every stage of their journey. A notable example is Intelcom, which utilized Keatext for its digital transformation, highlighting the platform's capability to drive impactful changes. This solution is tailored for businesses aiming to improve customer interactions through informed, data-backed decisions.

Use Cases

Customers recommend Rating And Review Management, Helpdesk Management, Engaging On Social Media, as the business use cases that they have been most satisfied with while using Keatext.

Other use cases:

Scheduling Post To Social Media
Sending & Publishing Communications
Customer Feedback Management
Engaging And Following Up
Market Research
Call Transcription
Knowledge Management

See all use cases See less use cases

Business Priorities

Improve Digital And Social Presence and Enhance Customer Relationships are the most popular business priorities that customers and associates have achieved using Keatext.

Other priorities:

Improve Brand Engagement
Increase Sales & Revenue

See all business priorities See less business priorities

Keatext Use-Cases and Business Priorities: Customer Satisfaction Data

Keatext works with different mediums / channels such as Social Media. Chat. Phone Calls etc.

Keatext's features include Feedback Surveys, Dashboard, and Voice Transcription. and Keatext support capabilities include Chat Support, Email Support, AI Powered, etc. also Keatext analytics capabilities include Custom Reports, and Analytics.

Reviews

"...Keatext is an AI-powered text analytics platform that synthesizes in seconds large volumes of feedback from multiple channels (such as open-survey questions, online reviews and social media posts) to produce actionable insights delivered on one comprehensive dashboard...." Peer review from Keatext

Keatext, Xola, Retently, Genesys Cloud, Oracle Advertising and Customer Experience (CX), etc., all belong to a category of solutions that help Customer Experience Management. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Keatext offers strong dashboard customization and AI-based recommendations. Customer feedback is easily understood and actionable.

Popular Business Setting

for Keatext

Top Industries

Management Consulting
Research
Retail

Popular in

Enterprise
Large Enterprise
Mid Market

Keatext is popular in Management Consulting, Research, and Retail and is widely used by Enterprise, Large Enterprise, and Mid Market.

Keatext Customer wins, Customer success stories, Case studies

Why is Keatext the best choice for Rating And Review Management?

What benefits does Keatext offer for Helpdesk Management?

What Are the key features of Keatext for Sending & Publishing Communications?

11 buyers and buying teams have used Cuspera to assess how well Keatext solved their Customer Experience Management needs. Cuspera uses 479 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Customer Experience Management needs.

A global spacecraft manufacturer - Manufacturing

Keatext helped a global spacecraft manufacturer analyze employee feedback from 18,000 staff. The company needed to understand safety culture through large-scale surveys. Keatext's text analytics plat...form quickly processed open-ended responses, saving months of manual work. Insights were delivered in just 20 minutes instead of weeks. The HR team now uses Keatext to spot trends and improve employee safety across departments.

A manufacturing company - Manufacturing

Keatext helped a large manufacturing company manage a product recall that affected 15,000 customers. The company used Keatext's text analytics to quickly analyze customer feedback from surveys, socia...l media, and support channels. The Customer Sentiment Score dropped 68% after the recall, showing clear customer dissatisfaction. After targeted communications, the score improved by 29%. Keatext enabled the company to respond faster, align internal teams, and improve customer care during the crisis.

Bombardier Recreational Products (BRP) - Consumer Goods

Keatext helped Bombardier Recreational Products (BRP) turn 10 years of unstructured survey and contact center data into actionable insights. BRP needed a way to quickly analyze multilingual feedback ...from many channels. Keatext's text analytics platform provided fast, easy sentiment analysis and categorized feedback into problems, praises, questions, and suggestions. The solution was easy to implement and required no IT support. BRP gained agility and made customer feedback central to daily operations.

Breckenridge Grand Vacations - Hospitality

Keatext text analytics helped Breckenridge Grand Vacations improve customer experience. The team used Keatext to analyze feedback from multiple channels. They found and fixed small issues in cancella...tion policies. This led to higher customer satisfaction. Keatext also helped them track trends and share insights quickly across teams.

COOLA - Consumer Goods

Keatext helped COOLA analyze support tickets in Zendesk in real time. COOLA used Keatext's AI-powered analytics to understand customer feedback and improve service. The integration boosted COOLA's cu...stomer satisfaction score by 5 points during their busiest season. Website conversion rates increased by up to 40%. COOLA now uses customer insights to improve decisions and unify the customer experience.

CustomerCount - Hospitality

CustomerCount used Keatext to analyze unstructured customer feedback. They wanted a tool that was easy to use and did not require building a large word library. Keatext helped CustomerCount centraliz...e and analyze data from surveys, social media, and reviews. This made it easier for hospitality teams to understand customer sentiment and improve Net Promoter Scores. CustomerCount clients saw real-time, actionable insights that improved business decisions and performance.

Introducing Keatext

Peers used Keatext for rating and review management and helpdesk management

Keatext Competitors

More Keatext Alternatives...

Keatext Features

Low
Medium
High

FEATURE	RATINGS AND REVIEWS
AI Powered	4.53/5 ★ Read Reviews (35)
Custom Reports	4.82/5 ★ Read Reviews (71)
Analytics	4.77/5 ★ Read Reviews (106)

CAPABILITIES	RATINGS AND REVIEWS
AI Powered	4.53/5 ★ Read Reviews (35)
Custom Reports	4.82/5 ★ Read Reviews (71)
Analytics	4.77/5 ★ Read Reviews (106)

Software Failure Risk Guidance

for Keatext

Overall Risk Meter

Low Medium High

Top Failure Risks for Keatext

Keatext Inc. News

Partnership 10/12/2024

Keatext and QuestionPro Partner to Expand Conversational Analytics and Unify Insights - The Manila Times

Keatext and QuestionPro have partnered to enhance conversational analytics and unify insights.

Partnership 10/12/2024

Keatext and QuestionPro Partner to Expand Conversational Analytics and Unify Insights - Financial Post

Keatext partners with QuestionPro to enhance conversational analytics and integrate insights.

Keatext Inc. Profile

Company Name

Keatext Inc.

Company Website

https://www.keatext.ai/en/

HQ Location

5605, avenue de Gaspe, suite 108 Montreal (Quebec) H2T 2A4

Employees

11-50

Social

Financials

PRIVATE