Khoros Care Overview
Khoros is meeting modern customer service demands with a digital-first, omnichannel approach. They ensure no trade-offs and deliver an always-on customer experience.
Use Cases
Customers recommend Social Media Management, Engagement Management, Communication Management, as the business use cases that they have been most satisfied with while using Khoros Care.
Business Priorities
Enhance Customer Relationships and Acquire Customers are the most popular business priorities that customers and associates have achieved using Khoros Care.
Khoros Care Use-Cases and Business Priorities: Customer Satisfaction Data
Khoros Care works with different mediums / channels such as Social Media.
Khoros Care's features include Dashboard, Bot, Personalization, etc. and Khoros Care support capabilities include AI Powered, Chat Support, 24/7 Support, etc. also Khoros Care analytics capabilities include Analytics, and Custom Reports.
Reviews
"We found that our customers don’t want an immediate response, they want the right response. Knowing this allows us to take the time to make sure we do everything for the customer." - Louisa Martin
Khoros Care, Statusbrew, Sense, Eclincher social media management, Publer, etc., all belong to a category of solutions that help Social Media Marketing. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.
Popular Business Setting
for Khoros Care
Top Industries
- Health, Wellness and Fitness
- Internet
- Telecommunications
Popular in
- Large Enterprise
- Enterprise
- Mid Market
Khoros Care is popular in Health, Wellness And Fitness, Internet, and Telecommunications and is widely used by Large Enterprise, Enterprise, and Mid Market.
Comprehensive Insights on Khoros Care Use Cases
How efficiently Does Khoros Care manage your Engagement Management?
What makes Khoros Care ideal for Communication Management?
Why is Khoros Care the best choice for Workflow Management?
How can Khoros Care optimize your Customer Feedback Management Workflow?
34+ more Business Use Cases
11 buyers and buying teams have used Cuspera to assess how well Khoros Care solved their Social Media Marketing needs. Cuspera uses 1544 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Social Media Marketing needs.
Customer Testimonials
| CUSTOMERS | TESTIMONIALS |
|---|---|
|
We found that our customers don’t want an immediate response, they want the right response. Knowing this allows us to take the time to make sure we do everything for the customer. Testimonial By Louisa Martin |
|
We’ve been through the wringer, crisis-wise, this past year, and I don’t know if we would have gotten through it if we hadn’t onboarded Khoros a year ago. It’s been a hard year, but we’re coming out of it stronger, with excellent partners in Khoros. Testimonial By Auburn Berry |
|
Our Khoros-powered strategy for success involves listening on social channels, making peer-to-peer support and dedicated care agents available to our customers, and feeding what we learn back into product development and our customer care strategy. Testimonial By Kriti Kapoor |
| CUSTOMERS | TESTIMONIALS |
|---|---|
|
Louisa Martin Social Media Manager-Communities British Gas |
We found that our customers don’t want an immediate response, they want the right response. Knowing this allows us to take the time to make sure we do everything for the customer. Testimonial By Louisa Martin |
|
Auburn Berry Director of Social Media, PR, and Brand Activations European Wax Center |
We’ve been through the wringer, crisis-wise, this past year, and I don’t know if we would have gotten through it if we hadn’t onboarded Khoros a year ago. It’s been a hard year, but we’re coming out of it stronger, with excellent partners in Khoros. Testimonial By Auburn Berry |
|
Kriti Kapoor Global Director of Social Customer Care HP |
Our Khoros-powered strategy for success involves listening on social channels, making peer-to-peer support and dedicated care agents available to our customers, and feeding what we learn back into product development and our customer care strategy. Testimonial By Kriti Kapoor |
Case Studies
| COMPANY | INDUSTRY | CASE STUDIES |
|---|---|---|
|
Information Technology and Services
|
Information Technology and Services |
Case Study HPRead More |
Internet
|
Internet |
Case Study StubHubRead More |
Wholesale
|
Wholesale |
Case Study MidcoRead More |
Video
Khoros Customer Care Cloud: The future of AI-powered customer service
Frequently Asked Questions(FAQ)
for Khoros Care
What is Khoros Care?
Khoros Care is a digital customer care with AI-powered workflows and operational analytics while deflecting call volume and cutting costs. It helps to improve digital and social presence, improve ROI and improve brand engagement.
It helps to reach the right channels for the right reasons, and increases customer NPS and maximizes efficiency. Its AI-powered workflows and operational analytics support to deliver the brands’ best customer experience and also helps in managing digital conversations.
Some of its features include digital messaging on the customers’ channel of choice, monitor and respond on social channels, chat with customers in real-time, AI-powered Khoros Bot to scale operations and so on.
What is Khoros Care used for?
What are the top features of Khoros Care?
Who uses Khoros Care?
What are Khoros Care alternatives?
Where is Khoros Care located?
Peers used Khoros Care for social media management and engagement management
Khoros Care Competitors
Khoros Care Features
- Low
- Medium
- High
| FEATURE | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (21) |
| Analytics | Read Reviews (139) |
| Custom Reports | Read Reviews (183) |
| CAPABILITIES | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (21) |
| Analytics | Read Reviews (139) |
| Custom Reports | Read Reviews (183) |
Software Failure Risk Guidance
?for Khoros Care
Overall Risk Meter
Top Failure Risks for Khoros Care
Khoros, LLC Profile
Company Name
Khoros, LLC
Company Website
https://khoros.com/HQ Location
7300 Ranch Road 2222 Building 1 Austin, TX 78730-3204
Employees
11-50
Social
Financials
PRIVATE
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What benefits does Khoros Care offer for Social Media Management?