Khoros Communities Overview
Khoros-communities helps brands create digital spaces for customer interactions. Brands can enhance customer engagement by facilitating answers, peer connections, and idea sharing.
Use Cases
Customers recommend Engagement Management, Social Media Management, Helpdesk Management, as the business use cases that they have been most satisfied with while using Khoros Communities.
Business Priorities
Acquire Customers and Enhance Customer Relationships are the most popular business priorities that customers and associates have achieved using Khoros Communities.
Khoros Communities Use-Cases and Business Priorities: Customer Satisfaction Data
Khoros Communities works with different mediums / channels such as Social Media. User Generated Content. Blogs etc.
Khoros Communities's features include Gamification, Dashboard, SEO, etc. and Khoros Communities support capabilities include Phone Support, 24/7 Support, Email Support, etc. also Khoros Communities analytics capabilities include Analytics, and Custom Reports.
Reviews
"Our partnership with Khoros makes it possible to support our customers and improve our products." - Mary Taylor
Khoros Communities, Easelly, Zapnito, Bettermode, Socialengine, etc., all belong to a category of solutions that help Community Management. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.
Popular Business Setting
for Khoros Communities
Top Industries
- Computer Software
- Information Technology and Services
- Telecommunications
Popular in
- Enterprise
- Large Enterprise
- Mid Market
Khoros Communities is popular in Computer Software, Information Technology And Services, and Telecommunications and is widely used by Enterprise, Large Enterprise, and Mid Market.
Comprehensive Insights on Khoros Communities Use Cases
What Are the key features of Khoros Communities for Engagement Management?
Why is Khoros Communities the best choice for Helpdesk Management?
How does Khoros Communities address your Content Management Challenges?
What Are the key features of Khoros Communities for Knowledge Management?
27+ more Business Use Cases
21 buyers and buying teams have used Cuspera to assess how well Khoros Communities solved their Community Management needs. Cuspera uses 934 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Community Management needs.
Customer Testimonials
| CUSTOMERS | TESTIMONIALS |
|---|---|
|
Our partnership with Khoros makes it possible to support our customers and improve our products. Testimonial By Mary Taylor |
|
With Khoros, we’ve found a technology partner that works with us, not just for us. What we value about Khoros is their knowledge, expertise, and willingness to collaborate. Testimonial By Sandy Rivas |
|
Our established Khoros community has helped us weather the unexpected. Testimonial By Shelley Sessoms |
| CUSTOMERS | TESTIMONIALS |
|---|---|
|
Mary Taylor Support Community Manager Intel |
Our partnership with Khoros makes it possible to support our customers and improve our products. Testimonial By Mary Taylor |
|
Sandy Rivas Senior Program Manager Microsoft |
With Khoros, we’ve found a technology partner that works with us, not just for us. What we value about Khoros is their knowledge, expertise, and willingness to collaborate. Testimonial By Sandy Rivas |
|
Shelley Sessoms Community Manager SAS |
Our established Khoros community has helped us weather the unexpected. Testimonial By Shelley Sessoms |
Case Studies
CASE STUDY Microsoft
CASE STUDY Hughesnet
CASE STUDY Schneider Electric
CASE STUDY Sky
Video
Khoros Communities Work for Your Business
Frequently Asked Questions(FAQ)
for Khoros Communities
What is Khoros Communities?
Khoros Communities is a brand community platform that allows organizations to host and manage peer-to-peer spaces for customers to find answers, develop expertise, and share experiences.
Khoros Communities enables brands to connect and engage with pre-existing customers and attract new ones by integrating authentic, trusted content into the customer journey. It transforms customer search, evaluation, purchase, and support interactions into digital learning experiences to help organizations accelerate resolution time and develop brand identity. Khoros offers all the features, analytics, and dedicated support enterprise needs to ensure community-driven ROI.
With Khoros Communities, customers can share knowledge, learn, and find answers from the community. Organizations can host and manage conversations through forums, blogs, contests, and quizzes to encourage customer participation. With the analytics and moderation feature, Khoros Communities users can evaluate customer performance and engagement, see top contributors, monitor support interactions, and moderate content. This enables organizations to prevent any potential damage to the brand from untrustworthy or false content being published and distributed among the community.
What is Khoros Communities used for?
What are the top features of Khoros Communities?
Who uses Khoros Communities?
What are Khoros Communities alternatives?
Where is Khoros Communities located?
Peers used Khoros Communities for engagement management and social media management
Khoros Communities Competitors
Khoros Communities Features
- Low
- Medium
- High
| FEATURE | RATINGS AND REVIEWS |
|---|---|
| Analytics | Read Reviews (65) |
| Custom Reports | Read Reviews (113) |
| CAPABILITIES | RATINGS AND REVIEWS |
|---|---|
| Analytics | Read Reviews (65) |
| Custom Reports | Read Reviews (113) |
Software Failure Risk Guidance
?for Khoros Communities
Overall Risk Meter
Top Failure Risks for Khoros Communities
Khoros, LLC News
IgniteTech Acquires Khoros to Transform Customer Connections in the AI Answer Engine Era - PR Newswire
IgniteTech has acquired Khoros, aiming to enhance customer engagement solutions by leveraging AI-powered answer engine technology. This acquisition is positioned to transform digital customer connections, integrating Khoros' community management software with IgniteTech's broader technology portfolio.
Khoros, LLC Profile
Company Name
Khoros, LLC
Company Website
https://khoros.com/HQ Location
7300 Ranch Road 2222 Building 1 Austin, TX 78730-3204
Employees
11-50
Social
Financials
PRIVATE
How can Khoros Communities optimize your Social Media Management Workflow?