Khoros Communities Overview
Khoros-communities helps brands create digital spaces for customer interactions. Brands can enhance customer engagement by facilitating answers, peer connections, and idea sharing.
Use Cases
Customers recommend Engagement Management, Social Media Management, Helpdesk Management, as the business use cases that they have been most satisfied with while using Khoros Communities.
Business Priorities
Acquire Customers and Enhance Customer Relationships are the most popular business priorities that customers and associates have achieved using Khoros Communities.
Khoros Communities Use-Cases and Business Priorities: Customer Satisfaction Data
Khoros Communities works with different mediums / channels such as Social Media. User Generated Content. Blogs etc.
Khoros Communities's features include Gamification, Dashboard, SEO, etc. and Khoros Communities support capabilities include Phone Support, 24/7 Support, Email Support, etc. also Khoros Communities analytics capabilities include Analytics, and Custom Reports.
Reviews
"Our partnership with Khoros makes it possible to support our customers and improve our products." - Mary Taylor
Peer review evidence (same sources as the product rating summary)
"...Khoros provides us with a compliant way to engage with our members on social platforms, while ensuring we have the proper metrics to highlig... ..." Online brand communities for big businesses
"...Sean Clanton Ryzen Gaming Social Manager AMD Semiconductors |..." Online brand communities for big businesses
"...The platform is now used to host our complete help & support site for the consumer business...." Peer review by Stephen Fell, Digital Service Manager, TalkTalk
Khoros Communities, Easelly, Zapnito, Bettermode, Socialengine, etc., all belong to a category of solutions that help Community Management. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.
Popular Business Setting
for Khoros Communities
Top Industries
- Computer Software
- Information Technology and Services
- Telecommunications
Popular in
- Enterprise
- Large Enterprise
- Mid Market
Khoros Communities is popular in Computer Software, Information Technology And Services, and Telecommunications and is widely used by Enterprise, Large Enterprise, and Mid Market.
Khoros Communities Customer wins, Customer success stories, Case studies
How does Khoros Communities address your Engagement Management Challenges?
How can Khoros Communities enhance your Helpdesk Management process?
What makes Khoros Communities ideal for Content Management?
How does Khoros Communities facilitate Knowledge Management?
21 buyers and buying teams have used Cuspera to assess how well Khoros Communities solved their Community Management needs. Cuspera uses 934 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Community Management needs.
| CUSTOMERS | TESTIMONIALS |
|---|---|
|
Our partnership with Khoros makes it possible to support our customers and improve our products. Testimonial By Mary Taylor |
|
We believe the digital team should be rooted in service and content creation excellence. Testimonial By Kathryn Percy |
|
Our established Khoros community has helped us weather the unexpected. Testimonial By Shelley Sessoms |
| CUSTOMERS | TESTIMONIALS |
|---|---|
|
Mary Taylor Support Community Manager Intel |
Our partnership with Khoros makes it possible to support our customers and improve our products. Testimonial By Mary Taylor |
|
Kathryn Percy Business Consultant TELUS |
We believe the digital team should be rooted in service and content creation excellence. Testimonial By Kathryn Percy |
|
Shelley Sessoms Community Manager SAS |
Our established Khoros community has helped us weather the unexpected. Testimonial By Shelley Sessoms |
Sky - Entertainment - Very Large
Schneider Electric - Energy
Khoros Communities Work for Your Business
Frequently Asked Questions(FAQ)
for Khoros Communities
What is Khoros Communities?
Khoros Communities is a brand community platform that allows organizations to host and manage peer-to-peer spaces for customers to find answers, develop expertise, and share experiences.
Khoros Communities enables brands to connect and engage with pre-existing customers and attract new ones by integrating authentic, trusted content into the customer journey. It transforms customer search, evaluation, purchase, and support interactions into digital learning experiences to help organizations accelerate resolution time and develop brand identity. Khoros offers all the features, analytics, and dedicated support enterprise needs to ensure community-driven ROI.
With Khoros Communities, customers can share knowledge, learn, and find answers from the community. Organizations can host and manage conversations through forums, blogs, contests, and quizzes to encourage customer participation. With the analytics and moderation feature, Khoros Communities users can evaluate customer performance and engagement, see top contributors, monitor support interactions, and moderate content. This enables organizations to prevent any potential damage to the brand from untrustworthy or false content being published and distributed among the community.
What is Khoros Communities used for?
What are the top features of Khoros Communities?
Who uses Khoros Communities?
What are Khoros Communities alternatives?
Where is Khoros Communities located?
Peers used Khoros Communities for engagement management and social media management
Khoros Communities Competitors
Khoros Communities Features
- Low
- Medium
- High
| FEATURE | RATINGS AND REVIEWS |
|---|---|
| Analytics | Read Reviews (65) |
| Custom Reports | Read Reviews (113) |
| CAPABILITIES | RATINGS AND REVIEWS |
|---|---|
| Analytics | Read Reviews (65) |
| Custom Reports | Read Reviews (113) |
Software Failure Risk Guidance
?for Khoros Communities
Overall Risk Meter
Top Failure Risks for Khoros Communities
Khoros, LLC News
After Its IgniteTech Acquisition, Khoros Unveils Aurora AI and Iris AI
Khoros, following its acquisition by IgniteTech, has launched two AI-native platforms: Aurora AI and Iris AI. Aurora AI is a community platform that transforms customer interactions into valuable data, enhancing moderation and lifecycle management. Iris AI is a social media management engine offering real-time analytics and engagement routing in 187 languages. These platforms signify a strategic shift towards AI-driven community and social intelligence.
Khoros Launches Aurora AI and Iris AI - AI
Khoros has introduced two new AI products, Aurora AI and Iris AI, enhancing its technology offerings. These products are designed to improve customer engagement and operational efficiency through advanced artificial intelligence capabilities.
Khoros unveils Aurora AI to Transform Enterprise Communities
Khoros has launched Aurora AI, a new AI-driven community platform designed to enhance customer support, engagement, and feedback. Aurora AI offers autonomous support and moderation through its Human Engine, Intelligence Layer, and Action Layer, which includes features like Answer Assist and AI Moderation. It integrates with Khoros' Iris AI for a comprehensive customer engagement solution. The platform aims to address unresolved community questions and improve operational efficiency.
Khoros lanza Iris AI: Tu mensajero en todos los canales de marca
Khoros has launched Iris AI, an AI-driven platform for social media management and brand care. Iris AI integrates monitoring, publishing, interaction, and analytics into a single system, enhancing customer service by maintaining context across interactions. It supports real-time monitoring on multiple platforms and offers intelligent routing and sentiment analysis. This launch follows Khoros' acquisition by IgniteTech, emphasizing AI as a foundational element.
Khoros, LLC Profile
Company Name
Khoros, LLC
Company Website
https://khoros.com/HQ Location
7300 Ranch Road 2222 Building 1 Austin, TX 78730-3204
Employees
11-50
Social
Financials
PRIVATE
How can Khoros Communities optimize your Social Media Management Workflow?