KPS Knowledge Management Software Overview

KPS offers knowledge management systems and software solutions to boost customer satisfaction and productivity. Free demos can be arranged for interested parties.

Use Cases

Customers recommend Knowledge Management, Searching For Content, Workflow Management, as the business use cases that they have been most satisfied with while using KPS Knowledge Management Software.

Other use cases:

  • Social Media Analytics
  • Engaging And Following Up
  • Collaboration
  • Measuring Customer Satisfaction
  • Relationship Management
  • Content Curation
  • Sales Commission Management
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Business Priorities

Enhance Customer Relationships and Improve ROI are the most popular business priorities that customers and associates have achieved using KPS Knowledge Management Software.

Other priorities:

  • Acquire Customers
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KPS Knowledge Management Software Use-Cases and Business Priorities: Customer Satisfaction Data

Reviews

"...Simple to index in local, network and external knowledge sources Excellent natural language search engine with automated self learning from contextual searches Good tools for knowledge management and workflow e.g Authoring, Moderating, Ask Expert, Hot Topics and Required Reading Independent product not tied in to any other application or bloat so rapid ROI Excellent Customer Service from first contact to in life support and development Cons..." Peer review by Duncan M., Business Process Consultant

KPS Knowledge Management Software, belong to a category of solutions that help Contact Center Software. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Popular Business Setting

for KPS Knowledge Management Software

Top Industries

  • Telecommunications
  • Computer Software
  • Government Administration

Popular in

  • Mid Market
  • Small Business
  • Large Enterprise

KPS Knowledge Management Software is popular in Telecommunications, Computer Software, and Government Administration and is widely used by Mid Market, Small Business, and Large Enterprise.

Comprehensive Insights on KPS Knowledge Management Software Use Cases

How efficiently Does KPS Knowledge Management Software manage your Knowledge Management?

What Are the key features of KPS Knowledge Management Software for Engaging And Following Up?

17+ more Business Use Cases

9 buyers and buying teams have used Cuspera to assess how well KPS Knowledge Management Software solved their Contact Center Software needs. Cuspera uses 158 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Contact Center Software needs.

Case Studies

COMPANY INDUSTRY CASE STUDIES
KPS Knowledge Management Software case study
Government Administration
Government Administration
CASE STUDY Baldwin County Commission

Baldwin County Commission improved citizen service with KPS Universal Knowledge, enhancing guidance and advice efficiency for over 200,000 residents in Alabama's fastest-growing region.

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KPS Knowledge Management Software case study
Education
Education
CASE STUDY University Of Ottawa

The University of Ottawa enhanced information access for over 42,000 students and 5,000 employees with KPS Knowledge Management, supporting both French and English languages effectively.

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KPS Knowledge Management Software case study
Government Administration
Government Administration
CASE STUDY Devon And Cornwall Police

Devon and Cornwall Police implemented 24/7 IT help desk support, reducing costs and enhancing service through knowledge management solutions, in partnership with Capita.

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lightning

Peers used KPS Knowledge Management Software for knowledge management and searching for content

KPS Knowledge Management Software Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
AI Powered

3.42/5 ★

Read Reviews (1)
Analytics

4.77/5 ★

Read Reviews (14)
Custom Reports

4.30/5 ★

Read Reviews (14)
CAPABILITIES RATINGS AND REVIEWS
AI Powered

3.42/5 ★

Read Reviews (1)
Analytics

4.77/5 ★

Read Reviews (14)
Custom Reports

4.30/5 ★

Read Reviews (14)

Software Failure Risk Guidance

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for KPS Knowledge Management Software

Top Failure Risks for KPS Knowledge Management Software

Knowledge Powered Solutions Feeds

KPS Universal Knowledge listed on Azure Marketplace

The KPS Knowledge Management System is now listed on the Microsoft Azure Marketplace. Please click on the link below to view the Overview page. https://azuremarketplace.microsoft.com/en-gb/marketplace/apps/knowledgepoweredsolutionsltd1664361033155.kps_saas_km?tab=Overview

The post KPS Universal Knowledge listed on Azure Marketplace appeared first on KPS.

18/09/2023 - source

Knowledge Powered Solutions Profile

Company Name

Knowledge Powered Solutions

Company Website

https://www.kpsol.com/

HQ Location

Runcorn, Cheshire

Employees

11-50

Social

Financials

PRIVATE