KPS Knowledge Management Software Overview

KPSOL's Knowledge Management systems enhance customer satisfaction and productivity by providing a comprehensive knowledge base solution. This software supports employee knowledge sharing and customer service through features such as multilingual support, decision trees, and omnichannel content. It includes tools like a Global Term Editor and OAuth2.0 for secure access, as well as customizable layouts and templates for tailored user experiences. The system's smart search capabilities, including voice-activated search and search result filters, streamline information retrieval. KPSOL also offers inbuilt reporting dashboards for performance insights, helping businesses reduce operational costs and improve service efficiency.

Use Cases

Customers recommend Knowledge Management, Searching For Content, Workflow Management, as the business use cases that they have been most satisfied with while using KPS Knowledge Management Software.

Other use cases:

  • Social Media Analytics
  • Engaging And Following Up
  • Collaboration
  • Measuring Customer Satisfaction
  • Relationship Management
  • Content Curation
  • Sales Commission Management
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Business Priorities

Enhance Customer Relationships and Improve ROI are the most popular business priorities that customers and associates have achieved using KPS Knowledge Management Software.

Other priorities:

  • Acquire Customers
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KPS Knowledge Management Software Use-Cases and Business Priorities: Customer Satisfaction Data

Reviews

"...Both internal and customer facing staff use Universal Knowledge to provide accurate answers to queries and improved knowledge capture, sharing and insight...." Peer review from Knowledge Powered Solutions

KPS Knowledge Management Software, belong to a category of solutions that help Contact Center Software. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

KPS offers knowledge management systems and software solutions to boost customer satisfaction and productivity. Free demos can be arranged for interested parties.

Popular Business Setting

for KPS Knowledge Management Software

Top Industries

  • Telecommunications
  • Computer Software
  • Government Administration

Popular in

  • Mid Market
  • Small Business
  • Large Enterprise

KPS Knowledge Management Software is popular in Telecommunications, Computer Software, and Government Administration and is widely used by Mid Market, Small Business, and Large Enterprise.

KPS Knowledge Management Software Customer wins, Customer success stories, Case studies

How can KPS Knowledge Management Software enhance your Knowledge Management process?

How can KPS Knowledge Management Software enhance your Engaging And Following Up process?

9 buyers and buying teams have used Cuspera to assess how well KPS Knowledge Management Software solved their Contact Center Software needs. Cuspera uses 158 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Contact Center Software needs.

universities - Education - Large

KPSOL knowledge management software helps universities improve student services and save money. Rising student numbers and higher expectations made it hard for universities to manage enquiries. KPSOL...'s solution lets students and staff find answers fast using self-service. This reduces time and money spent on support. Universities now deliver better service and meet budget limits.

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SRO Solutions - Transportation

Universal Knowledge helped SRO Solutions improve support for offshore and marine sectors. SRO needed a tool to migrate legacy information and search across many formats. KPS delivered fast installati...on, custom training, and a re-branded interface in just 5 days. SRO saw better customer self-service and fewer support calls. Staff found the content creation tools easy to use and liked the flexible support from KPS.

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Serco and Shop Direct - Retail

KPSOL helped Serco and Shop Direct upgrade their online retail contact centre. Legacy systems made it hard for agents to find process information and slowed training. Managers could not track agent a...ctivity or improve training. KPSOL implemented a knowledge management system with guided decision trees. The new solution went live in 3 months. Agents started using it after just one day of training.

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Serco - Public Sector

KPS Knowledge Management tool helped Serco manage multiple health information services in one contact centre. Serco needed a system that could give agents fast access to a wide range of public health... topics. The Universal Knowledge solution let advisers find information in seconds from many sources. The system's natural language search made it easy for staff to get answers using their own words. This improved the quality and consistency of advice given to service users.

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a public advice contact centre - Public Sector

Universal Knowledge by KPSOL helped a public advice contact centre access information stored in many formats. The software indexed websites, office files, PDFs, and SharePoint, making all knowledge e...asy to find. Advisers used features like 'Hot Topics' and 'Required Reading' to get new updates fast. The tool was simple to use and needed little training. The project went live with less than 10 days of consultancy.

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Baldwin County Commission - Government Administration

Universal Knowledge by KPS helps Baldwin County Commission give fast, expert advice to citizens. Advisors use the KMS to find and share information for many services, like courts and permits. The sys...tem makes it easy to answer questions and guide people, even in emergencies like hurricanes. Staff from other departments quickly learned the tool and kept service running. The KMS dashboard and decision trees help advisors work better and faster.

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lightning

Peers used KPS Knowledge Management Software for knowledge management and searching for content

KPS Knowledge Management Software Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
AI Powered

3.42/5 ★

Read Reviews (1)
Analytics

4.77/5 ★

Read Reviews (14)
Custom Reports

4.30/5 ★

Read Reviews (14)
CAPABILITIES RATINGS AND REVIEWS
AI Powered

3.42/5 ★

Read Reviews (1)
Analytics

4.77/5 ★

Read Reviews (14)
Custom Reports

4.30/5 ★

Read Reviews (14)

Software Failure Risk Guidance

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for KPS Knowledge Management Software

Top Failure Risks for KPS Knowledge Management Software

KPSOL Inc. News

Awards

KPSOL have been named as a Top Performer in the Top Knowledge Management Software Vendors Customer Success Report

KPSOL has been recognized as a Top Performer in the FeaturedCustomers Fall 2025 Customer Success Report for Knowledge Management Software Vendors. This accolade highlights KPSOL's commitment to delivering a highly rated product and superior customer service, underscoring its reputation in the knowledge management space.

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KPSOL Inc. Profile

Company Name

KPSOL Inc.

Company Website

https://www.kpsol.com/

HQ Location

Runcorn, Cheshire

Employees

11-50

Social

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Financials

PRIVATE