KPS Knowledge Management Software Overview
KPSOL's Knowledge Management systems enhance customer satisfaction and productivity by providing a comprehensive knowledge base solution. This software supports employee knowledge sharing and customer service through features such as multilingual support, decision trees, and omnichannel content. It includes tools like a Global Term Editor and OAuth2.0 for secure access, as well as customizable layouts and templates for tailored user experiences. The system's smart search capabilities, including voice-activated search and search result filters, streamline information retrieval. KPSOL also offers inbuilt reporting dashboards for performance insights, helping businesses reduce operational costs and improve service efficiency.
Use Cases
Customers recommend Knowledge Management, Searching For Content, Workflow Management, as the business use cases that they have been most satisfied with while using KPS Knowledge Management Software.
Business Priorities
Enhance Customer Relationships and Improve ROI are the most popular business priorities that customers and associates have achieved using KPS Knowledge Management Software.
KPS Knowledge Management Software Use-Cases and Business Priorities: Customer Satisfaction Data
Reviews
"...As a outsource contact centre, servicing multiple corporate and government accounts, an extremely good knowledge management software product is critical to the on-going successful delivery of all services...." Peer review by Martin B., Managing Director, Telecommunications
KPS Knowledge Management Software, belong to a category of solutions that help Contact Center Software. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.
KPS offers knowledge management systems and software solutions to boost customer satisfaction and productivity. Free demos can be arranged for interested parties.
Popular Business Setting
for KPS Knowledge Management Software
Top Industries
- Telecommunications
- Computer Software
- Government Administration
Popular in
- Mid Market
- Small Business
- Large Enterprise
KPS Knowledge Management Software is popular in Telecommunications, Computer Software, and Government Administration and is widely used by Mid Market, Small Business, and Large Enterprise.
Comprehensive Insights on KPS Knowledge Management Software Use Cases
How does KPS Knowledge Management Software facilitate Knowledge Management?
How does KPS Knowledge Management Software facilitate Engaging And Following Up?
17+ more Business Use Cases
9 buyers and buying teams have used Cuspera to assess how well KPS Knowledge Management Software solved their Contact Center Software needs. Cuspera uses 158 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Contact Center Software needs.
Case Studies
CASE STUDY London Borough Of Barking And Dagenham (Lbbd)
CASE STUDY Baldwin County Commission
CASE STUDY Quintica
CASE STUDY Devon And Cornwall Police
CASE STUDY Serco
CASE STUDY Sheffield City Council
Peers used KPS Knowledge Management Software for knowledge management and searching for content
KPS Knowledge Management Software Features
- Low
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- High
| FEATURE | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (1) |
| Analytics | Read Reviews (14) |
| Custom Reports | Read Reviews (14) |
| CAPABILITIES | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (1) |
| Analytics | Read Reviews (14) |
| Custom Reports | Read Reviews (14) |
Software Failure Risk Guidance
?for KPS Knowledge Management Software
Top Failure Risks for KPS Knowledge Management Software
KPSOL Inc. News
KPS Universal Knowledge listed on Azure Marketplace
The KPS Knowledge Management System is now listed on the Microsoft Azure Marketplace. Please click on the link below to view the Overview page. https://azuremarketplace.microsoft.com/en-gb/marketplace/apps/knowledgepoweredsolutionsltd1664361033155.kps_saas_km?tab=Overview
The post KPS Universal Knowledge listed on Azure Marketplace appeared first on KPS.
KPSOL Inc. Profile
Company Name
KPSOL Inc.
Company Website
https://www.kpsol.com/HQ Location
Runcorn, Cheshire
Employees
11-50
Social
Financials
PRIVATE
