KPS Knowledge Management Software: Use-Cases, Insights and Reviews | 2025 Cuspera

Universal Knowledge by KPSOL helped a public advice contact centre access information stored in many formats. The software indexed websites, office files, PDFs, and SharePoint, making all knowledge e...asy to find. Advisers used features like 'Hot Topics' and 'Required Reading' to get new updates fast. The tool was simple to use and needed little training. The project went live with less than 10 days of consultancy.
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Universal Knowledge by KPS helps Baldwin County Commission give fast, expert advice to citizens. Advisors use the KMS to find and share information for many services, like courts and permits. The sys...tem makes it easy to answer questions and guide people, even in emergencies like hurricanes. Staff from other departments quickly learned the tool and kept service running. The KMS dashboard and decision trees help advisors work better and faster.
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KPS knowledge management tool helped Indiana University Health Patient Access Center improve patient service. Staff needed fast access to up-to-date clinic and physician information. The tool let age...nts find answers quickly and get notified of updates. This made calls more accurate and efficient. The center saw better patient satisfaction and higher service quality.
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Universal Knowledge from Knowledge Powered Solutions helped LBBD create a single platform for information access. LBBD needed to support 230,000 citizens with up-to-date answers across many topics. T...he new system lets teams find information fast and keep it accurate. Advisors handle about 6,500 calls each week using the platform. LBBD rolled out the solution in just a few weeks with minimal training. The platform now supports contact centres, walk-in centres, libraries, and nurseries.
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KPSOL provides an Escrow Management Solution for NCC Group. NCC Group uses this solution to securely deposit business critical applications and materials. This helps NCC Group offer assurance and pea...ce of mind to their customers. The solution supports corporate governance best practices. It also helps build long-term customer relationships. The focus is on security and reliability for business-critical assets.
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KPS Knowledge Management tool helped Serco manage multiple health information services in one contact centre. Serco needed a system that could give agents fast access to a wide range of public health... topics. The Universal Knowledge solution let advisers find information in seconds from many sources. The system's natural language search made it easy for staff to get answers using their own words. This improved the quality and consistency of advice given to service users.
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