Lightning Dialer Overview

Lightning-dialer in Sales Cloud by Salesforce enables smarter selling with AI CRM. Reps can connect with prospects across all channels.

Use Cases

Customers recommend Engagement Management, Helpdesk Management, Communication Management, as the business use cases that they have been most satisfied with while using Lightning Dialer.

Other use cases:

  • Call Recording
  • Measuring Customer Satisfaction
  • Contact List Management
  • Lead Management
  • Identify Target Customers
  • Training & Onboarding
  • Collaboration
See all use cases See less use cases

Business Priorities

Acquire Customers and Enhance Customer Relationships are the most popular business priorities that customers and associates have achieved using Lightning Dialer.

Other priorities:

  • Improve Digital And Social Presence
  • Scale Best Practices
  • Enter New Markets Internationally Or Locally
  • Improve Internal Communications
  • Increase Sales & Revenue
See all business priorities See less business priorities

Lightning Dialer Use-Cases and Business Priorities: Customer Satisfaction Data

Lightning Dialer works with different mediums / channels such as Phone Calls. Social Media. Offline etc.

Lightning Dialer's features include Personalization, Recording, and Predictive Intelligence. and Lightning Dialer support capabilities include 24/7 Support, AI Powered, Email Support, etc. also Lightning Dialer analytics capabilities include Analytics, and Custom Reports.

Reviews

"With the help of Salesforce, we re creating a truly differentiated experience for our customers." - EFF DAILEY

Lightning Dialer, Vocalcom, Exotel, Tenfold, Twilio, etc., all belong to a category of solutions that help Sales Engagement. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Popular Business Setting

for Lightning Dialer

Top Industries

  • Consumer Goods
  • Hospital & Health Care
  • Sports

Popular in

  • Small Business
  • Mid Market
  • Enterprise

Lightning Dialer is popular in Consumer Goods, Hospital & Health Care, and Sports and is widely used by Small Business, Mid Market, and Enterprise.

Comprehensive Insights on Lightning Dialer Use Cases

Why is Lightning Dialer the best choice for Engagement Management?

How can Lightning Dialer enhance your Helpdesk Management process?

How does Lightning Dialer address your Communication Management Challenges?

How does Lightning Dialer facilitate Call Recording?

How does Lightning Dialer facilitate Measuring Customer Satisfaction?

22+ more Business Use Cases

246 buyers and buying teams have used Cuspera to assess how well Lightning Dialer solved their Sales Engagement needs. Cuspera uses 416 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Sales Engagement needs.

Customer Testimonials

CUSTOMERS TESTIMONIALS
Lightning Dialer testimonial

EFF DAILEY

CEO

FARMERS INSURANCE

With the help of Salesforce, we re creating a truly differentiated experience for our customers. Testimonial By EFF DAILEY
Lightning Dialer testimonial

KASPER R RSTED

CEO

Adidas

For adidas, the most important store in the world is our dot-com site. Period. And Salesforce is an important partner in executing on it. Testimonial By KASPER R RSTED
Lightning Dialer testimonial

Tarak Mehta President

Electrification Products Division

ABB

We want to offer our products and solutions through the channels that customers want. Increasingly customers are looking at digital channels, both for doing research and procurement, but also to get solutions to their smaller concerns and in some cases, even large problems. Testimonial By Tarak Mehta President
CUSTOMERS TESTIMONIALS
Lightning Dialer testimonial

EFF DAILEY

CEO

FARMERS INSURANCE

With the help of Salesforce, we re creating a truly differentiated experience for our customers. Testimonial By EFF DAILEY
Lightning Dialer testimonial

KASPER R RSTED

CEO

Adidas

For adidas, the most important store in the world is our dot-com site. Period. And Salesforce is an important partner in executing on it. Testimonial By KASPER R RSTED
Lightning Dialer testimonial

Tarak Mehta President

Electrification Products Division

ABB

We want to offer our products and solutions through the channels that customers want. Increasingly customers are looking at digital channels, both for doing research and procurement, but also to get solutions to their smaller concerns and in some cases, even large problems. Testimonial By Tarak Mehta President

Case Studies

COMPANY INDUSTRY CASE STUDIES
Lightning Dialer case study
NA
Case Study American Express

American Express is redefining customer service for the 21st Century with Salesforce.

Read More
Lightning Dialer case study
NA
Case Study The City of Chicago

The City of Chicago is a Trailblazer in Delivering Government Services with Greater Efficiency

Read More
Lightning Dialer case study
NA
Case Study T-Mobile

Discover how T-Mobile finds the right path forward.

Read More
lightning

Peers used Lightning Dialer for engagement management and helpdesk management

Lightning Dialer Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
AI Powered

4.30/5 ★

Read Reviews (11)
Analytics

4.47/5 ★

Read Reviews (17)
Custom Reports

4.31/5 ★

Read Reviews (36)
CAPABILITIES RATINGS AND REVIEWS
AI Powered

4.30/5 ★

Read Reviews (11)
Analytics

4.47/5 ★

Read Reviews (17)
Custom Reports

4.31/5 ★

Read Reviews (36)

Lightning Dialer Integrations

Lightning Dialer integrates with a wide range of software applications through its robust data import and export capabilities.

Data Export

4.08/5 ★

Read Reviews (18)
Data Import

4.02/5 ★

Read Reviews (39)

Few API Integrations for Lightning Dialer

Software Failure Risk Guidance

?

for Lightning Dialer

Overall Risk Meter

Low Medium High

Top Failure Risks for Lightning Dialer

Salesforce, Inc. News

Salesforce Brings Agentic AI To The Field Service Sector To Tackle Scheduling, Reporting ...

Salesforce introduces Agentic AI to improve scheduling, reporting, and troubleshooting in the field service sector.

09/04/2025 - source

CaixaBank S A : and Salesforce collaborate to personalise customer experience in banking ...

CaixaBank and Salesforce are collaborating to enhance personalized customer experiences in banking.

06/04/2025 - source

Salesforce Agentforce 2dx: Redefining AI Agent Development for the Enterprise - IDC

Salesforce introduces Agentforce 2dx, a new AI agent development platform aimed at enhancing enterprise capabilities.

31/03/2025 - source

Salesforce, Inc. Feeds

Accordion Announces Strategic Acquisition of Salesforce Division of Kavaliro - PRWeb

Accordion has announced the strategic acquisition of the Salesforce division of Kavaliro.

09/03/2025 - source

Nvidia, Home Depot, Lowe's, TJX and Salesforce are part of Zacks Earnings Preview

Salesforce is included in Zacks Earnings Preview alongside companies like Nvidia, Home Depot, Lowe's, and TJX.

24/02/2025 - source

Salesforce (CRM) Expected to Announce Earnings on Wednesday - MarketBeat

Salesforce is expected to announce its quarterly earnings on Wednesday.

19/02/2025 - source

Salesforce, Inc. Profile

Company Name

Salesforce, Inc.

Year Founded

1999

HQ Location

415 Mission Street, 3rd Floor, San Francisco, CA 94105, United States

Employees

10001+

Social

Financials

IPO