Lightning Dialer Overview

Lightning-dialer in Sales Cloud by Salesforce enables smarter selling with AI CRM. Reps can connect with prospects across all channels.

Use Cases

Customers recommend Engagement Management, Helpdesk Management, Communication Management, as the business use cases that they have been most satisfied with while using Lightning Dialer.

Other use cases:

  • Call Recording
  • Measuring Customer Satisfaction
  • Contact List Management
  • Lead Management
  • Identify Target Customers
  • Training & Onboarding
  • Collaboration
See all use cases See less use cases

Business Priorities

Acquire Customers and Enhance Customer Relationships are the most popular business priorities that customers and associates have achieved using Lightning Dialer.

Other priorities:

  • Improve Digital And Social Presence
  • Scale Best Practices
  • Enter New Markets Internationally Or Locally
  • Improve Internal Communications
  • Increase Sales & Revenue
See all business priorities See less business priorities

Lightning Dialer Use-Cases and Business Priorities: Customer Satisfaction Data

Lightning Dialer works with different mediums / channels such as Phone Calls. Social Media. Offline etc.

Lightning Dialer's features include Personalization, Recording, and Predictive Intelligence. and Lightning Dialer support capabilities include 24/7 Support, AI Powered, Email Support, etc. also Lightning Dialer analytics capabilities include Analytics, and Custom Reports.

Reviews

"We implemented a new Return to Work offering for our clients including self-assessments, virtual consultation, contact tracing, and employee engagement tools. We re glad we have an innovative partner like Salesforce that helps us develop clinical of...ferings in a matter of days!" - SAMPATH NARAYANAN

Lightning Dialer, UJET, Vocalcom, Plivo, InteliWISE Live Chat, etc., all belong to a category of solutions that help Sales Engagement. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Popular Business Setting

for Lightning Dialer

Top Industries

  • Consumer Goods
  • Hospital & Health Care
  • Sports

Popular in

  • Small Business
  • Mid Market
  • Enterprise

Lightning Dialer is popular in Consumer Goods, Hospital & Health Care, and Sports and is widely used by Small Business, Mid Market, and Enterprise.

Comprehensive Insights on Lightning Dialer Use Cases

How does Lightning Dialer address your Engagement Management Challenges?

How efficiently Does Lightning Dialer manage your Helpdesk Management?

How can Lightning Dialer enhance your Communication Management process?

How efficiently Does Lightning Dialer manage your Call Recording?

How does Lightning Dialer address your Measuring Customer Satisfaction Challenges?

22+ more Business Use Cases

246 buyers and buying teams have used Cuspera to assess how well Lightning Dialer solved their Sales Engagement needs. Cuspera uses 416 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Sales Engagement needs.

Customer Testimonials

CUSTOMERS TESTIMONIALS
Lightning Dialer testimonial

SAMPATH NARAYANAN

CIO

PALADINA HEALTH

We implemented a new Return to Work offering for our clients including self-assessments, virtual consultation, contact tracing, and employee engagement tools. We re glad we have an innovative partner like Salesforce that helps us develop clinical offerings in a matter of days! Testimonial By SAMPATH NARAYANAN
Lightning Dialer testimonial

Amy Wright

Founder and CEO

Bitty & Beau's Coffee

We really needed to stay connected to our customers, because they mean so much to us, and we want them to continue to feel connected to our small business and our mission. Testimonial By Amy Wright
Lightning Dialer testimonial

EFF DAILEY

CEO

FARMERS INSURANCE

With the help of Salesforce, we re creating a truly differentiated experience for our customers. Testimonial By EFF DAILEY
CUSTOMERS TESTIMONIALS
Lightning Dialer testimonial

SAMPATH NARAYANAN

CIO

PALADINA HEALTH

We implemented a new Return to Work offering for our clients including self-assessments, virtual consultation, contact tracing, and employee engagement tools. We re glad we have an innovative partner like Salesforce that helps us develop clinical offerings in a matter of days! Testimonial By SAMPATH NARAYANAN
Lightning Dialer testimonial

Amy Wright

Founder and CEO

Bitty & Beau's Coffee

We really needed to stay connected to our customers, because they mean so much to us, and we want them to continue to feel connected to our small business and our mission. Testimonial By Amy Wright
Lightning Dialer testimonial

EFF DAILEY

CEO

FARMERS INSURANCE

With the help of Salesforce, we re creating a truly differentiated experience for our customers. Testimonial By EFF DAILEY

Case Studies

COMPANY INDUSTRY CASE STUDIES
Lightning Dialer case study
Automotive
Automotive
Case Study Toyota

Toyota Financial Services builds a customer engagement platform with hands-on help from Expeditions.

Read More
Lightning Dialer case study
NA
CASE STUDY Loopio

Loopio fast-tracks growth and RFPs with Salesforce

Read More
Lightning Dialer case study
NA
Case Study Sequoia Financial Group

See how Sequoia Financial Group achieved 361% ROI.

Read More
lightning

Peers used Lightning Dialer for engagement management and helpdesk management

Lightning Dialer Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
AI Powered

4.30/5

Read Reviews (11)
Analytics

4.47/5

Read Reviews (17)
Custom Reports

4.31/5

Read Reviews (36)
CAPABILITIES RATINGS AND REVIEWS
AI Powered

4.30/5

Read Reviews (11)
Analytics

4.47/5

Read Reviews (17)
Custom Reports

4.31/5

Read Reviews (36)

Lightning Dialer Integrations

Lightning Dialer integrates with a wide range of software applications through its robust data import and export capabilities.

Data Export
Data Import

Few API Integrations for Lightning Dialer

Software Failure Risk Guidance

?

for Lightning Dialer

Overall Risk Meter

Low Medium High

Top Failure Risks for Lightning Dialer

Salesforce, Inc. News

Method Communications Selected by Salesforce as U.S. Agency of Record to Drive Digital ...

Method Communications has been chosen by Salesforce as its U.S. Agency of Record to enhance digital strategies.

27/03/2025 - source

Tundra Managed Solutions Partners with Salesforce to Revolutionize Digital Transformation ...

Tundra Managed Solutions partners with Salesforce to enhance digital transformation, focusing on cybersecurity and AI/ML solutions.

26/03/2025 - source

Salesforce Named To World's Most Ethical Companies List For 16Th Year - menafn

Salesforce has been named to the World's Most Ethical Companies list for the 16th consecutive year.

23/03/2025 - source

Salesforce, Inc. Feeds

Accordion Announces Strategic Acquisition of Salesforce Division of Kavaliro - PRWeb

Accordion has announced the strategic acquisition of the Salesforce division of Kavaliro.

09/03/2025 - source

Nvidia, Home Depot, Lowe's, TJX and Salesforce are part of Zacks Earnings Preview

Salesforce is included in Zacks Earnings Preview alongside companies like Nvidia, Home Depot, Lowe's, and TJX.

24/02/2025 - source

Salesforce (CRM) Expected to Announce Earnings on Wednesday - MarketBeat

Salesforce is expected to announce its quarterly earnings on Wednesday.

19/02/2025 - source

Salesforce, Inc. Profile

Company Name

Salesforce, Inc.

Year Founded

1999

HQ Location

415 Mission Street, 3rd Floor, San Francisco, CA 94105, United States

Employees

10001+

Social

Financials

IPO