LiveOps Overview

Liveops' virtual contact center solutions offer businesses access to a network of skilled customer service agents, enhancing customer interactions through a flexible outsourcing model. This platform enables companies to connect with the right talent precisely when needed, ensuring that customer service outcomes align with brand objectives. By leveraging a global pool of dedicated agents, Liveops allows businesses to maintain brand consistency and build customer loyalty with each interaction. This approach supports businesses in managing customer service operations effectively, accommodating varying demand levels without compromising service quality.

Use Cases

Customers recommend Helpdesk Management, Engagement Management, Knowledge Management, as the business use cases that they have been most satisfied with while using LiveOps.

Other use cases:

  • Collaboration
  • Onboarding
  • Contact List Management
  • Contract Management
  • Measuring Customer Satisfaction
  • Conference Call Management
  • Communication Management
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Business Priorities

Enhance Customer Relationships and Increase Sales & Revenue are the most popular business priorities that customers and associates have achieved using LiveOps.

Other priorities:

  • Build Brand Awareness
  • Improve Efficiency
  • Acquire Customers
  • Improve Internal Communications
  • Scale Best Practices
  • Grow Market Share
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LiveOps Use-Cases and Business Priorities: Customer Satisfaction Data

LiveOps works with different mediums / channels such as Phone Calls. Social Media. E-Mail etc.

LiveOps's features include Personalization, and Recording. and LiveOps support capabilities include 24/7 Support, Phone Support, Chat Support, etc. also LiveOps analytics capabilities include Analytics, and Custom Reports.

Reviews

"...LiveOps gives you cloud flexibility, intelligent multichannel routing, real-time reporting and interaction recording across every channel voice, email, web chat, social (including Twitter and Facebook) and SMS along with a customer interaction database that gives you a 360-degree view of the customer front and center...." Peer review

LiveOps, Panviva, Azuredesk, RaiseATicket, Magentrix Customer Portal, etc., all belong to a category of solutions that help Contact Center Software. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Liveops delivers superior customer experience outcomes through scalable contact center services. High-traffic and steady-state periods are efficiently managed.

Popular Business Setting

for LiveOps

Top Industries

  • Information Technology and Services
  • Financial Services
  • Utilities

Popular in

  • Small Business
  • Mid Market

LiveOps is popular in Information Technology And Services, Financial Services, and Utilities and is widely used by Small Business, and Mid Market,

Comprehensive Insights on LiveOps Use Cases

How can LiveOps optimize your Helpdesk Management Workflow?

What benefits does LiveOps offer for Engagement Management?

How efficiently Does LiveOps manage your Knowledge Management?

What Are the key features of LiveOps for Collaboration?

How can LiveOps enhance your Onboarding process?

16+ more Business Use Cases

11 buyers and buying teams have used Cuspera to assess how well LiveOps solved their Contact Center Software needs. Cuspera uses 439 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Contact Center Software needs.

Case Studies

Hospital & Health Care

CASE STUDY A leading medical testing company

Liveops helped a leading medical testing company scale patient support during rapid growth. The company faced challenges with limited local talent and needed to maintain compliance and empathy in pat...ient care. Liveops provided skilled agents, flexible staffing, and fast onboarding. The solution enabled 700% agent growth, 94% QA scores, and 95% CSAT. Liveops also supported a smooth transition to a new EHR system and met fluctuating call volumes during the COVID-19 pandemic.

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Financial Services

CASE STUDY Major Credit Bureau

Liveops helped a major credit bureau respond to a big data breach. The bureau faced a sudden spike in customer calls. Liveops quickly increased its agent team from 29 to 293 in just six weeks. They p...repared agent rosters of 50 within 48 hours for each class. Liveops delivered 721 support hours in a single peak day. Their flexible workforce and fast response kept service levels high during the crisis.

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Entertainment

CASE STUDY A global leader in subscription-based streaming

Liveops helped a global streaming leader improve customer support during rapid growth. The company used Liveops' agile workforce management and flexible staffing. They launched a custom e-learning pl...atform called StreamU for agent training. First Call Resolution rates improved by 4-8%. Agent graduation rates increased by 35%. Service quality reached 88% in the first year. The company also saw an 8% increase in Average Order Value.

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Financial Services

CASE STUDY #1 best-selling tax preparation software company

Liveops helped the #1 best-selling tax preparation software company handle high demand during tax season. The company needed to scale customer support quickly and cut costs. Liveops provided a flexib...le network of remote agents for voice and chat support. This solution led to a 152% year-over-year increase in support hours and a 6-point rise in NPS. The company also saved over 25% compared to other BPO models.

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Telecommunications

CASE STUDY Top-Rated Wireless Carrier

Liveops helped a top-rated wireless carrier scale customer support. The carrier used Liveops to handle more customer requests. This helped the company grow. The case study shows how flexible support ...can help telecom companies.

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Telecommunications

CASE STUDY A top-rated wireless carrier

Liveops helped a top-rated wireless carrier scale customer support during rapid growth. The carrier faced high attrition and staffing shortages in their contact center. Liveops provided a flexible, n...ationwide virtual agent network. The solution led to a 17x increase in call volume capacity, a 12.23% rise in average order value, and an 18.75% boost in Voice of Customer scores. The carrier improved customer experience and operational efficiency with Liveops.

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lightning

Peers used LiveOps for helpdesk management and engagement management

LiveOps Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
Analytics

4.80/5 ★

Read Reviews (32)
Custom Reports

4.65/5 ★

Read Reviews (27)
CAPABILITIES RATINGS AND REVIEWS
Analytics

4.80/5 ★

Read Reviews (32)
Custom Reports

4.65/5 ★

Read Reviews (27)

Software Failure Risk Guidance

?

for LiveOps

Overall Risk Meter

Low Medium High

Top Failure Risks for LiveOps

Liveops, Inc. News

Awards

Liveops Named Finalist for CCWomens Best Workplace for Gender Equity Award

Liveops has been named a finalist for the CCWomens Best Workplace for Gender Equity Award, recognizing its commitment to fostering gender equity in the workplace. This honor highlights Liveops' efforts to create an inclusive and supportive environment for all employees.

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Awards

Liveops Named Finalist for CCWomens Best Workplace for Gender Equity Award

Liveops has been named a finalist for the CCWomens Best Workplace for Gender Equity Award, recognizing its commitment to fostering gender equity in the workplace.

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Awards

Liveops Recognized as Outsource Partner of the Year by Business Intelligence Group

Liveops has been recognized as the Outsource Partner of the Year by the Business Intelligence Group.

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Executive

Liveops Announces Leadership Transition: Greg Hanover Steps Down, Jim Watson Appointed CEO

Liveops announces a leadership change with Greg Hanover stepping down and Jim Watson being appointed as the new CEO.

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Liveops, Inc. Profile

Company Name

Liveops, Inc.

Company Website

//liveops.com

HQ Location

1365 North Scottsdale Road, Suite 390, Scottsdale, AZ 85257, US

Employees

101-250

Social

Facebook Linkedin Twitter

Financials

M&A