MaestroQA Overview

MaestroQA addresses the challenge of maintaining high-quality customer service in call centers. It offers a solution for boosting Customer Satisfaction (CSAT) and improving agent retention through comprehensive quality assurance (QA) tools. By providing insights into the reasons behind performance metrics, MaestroQA enables support teams to understand and improve their service delivery. This software is adaptable across various industries, including eCommerce, financial services, and healthcare, offering tailored QA solutions to meet specific sector needs. With seamless integrations, MaestroQA ensures efficient workflows, making it easier for call centers to build a culture of quality and accountability.

Use Cases

Customers recommend Coaching, Measuring Customer Satisfaction, Sales Review & Feedback, as the business use cases that they have been most satisfied with while using MaestroQA.

Other use cases:

  • Helpdesk Management
  • Workflow Management
  • Knowledge Management
  • Measuring Net Promoter Score
  • Lead Management
  • Training & Onboarding
  • Engaging And Following Up
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Business Priorities

Enhance Customer Relationships and Acquire Customers are the most popular business priorities that customers and associates have achieved using MaestroQA.

Other priorities:

  • Improve Brand Engagement
  • Improve ROI
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MaestroQA Use-Cases and Business Priorities: Customer Satisfaction Data

MaestroQA's features include Ticketing, Dashboard, and Personalization. and MaestroQA support capabilities include 24/7 Support, Chat Support, Phone Support, etc. also MaestroQA analytics capabilities include Custom Reports, and Analytics.

Reviews

"...Customer service and support teams using a cloud based CRM or support software looking to improve their most important support metrics with quality assurance or coaching...." Peer review from MaestroQA

MaestroQA, belong to a category of solutions that help Contact Center Software. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

MaestroQA enhances customer support quality with in-depth insights. The feature-rich platform is tailored for an elevated customer experience.

Popular Business Setting

for MaestroQA

Top Industries

  • Computer Software
  • Retail

Popular in

  • Mid Market
  • Large Enterprise
  • Enterprise

MaestroQA is popular in Computer Software, and Retail, and is widely used by Mid Market, Large Enterprise, and Enterprise.

MaestroQA Customer wins, Customer success stories, Case studies

What benefits does MaestroQA offer for Coaching?

How efficiently Does MaestroQA manage your Measuring Customer Satisfaction?

What solutions does MaestroQA provide for Sales Review & Feedback?

29 buyers and buying teams have used Cuspera to assess how well MaestroQA solved their Contact Center Software needs. Cuspera uses 198 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Contact Center Software needs.

Betterment - Financial Services

MaestroQA helped Betterment close gaps in chatbot performance visibility. Betterment used the platform to analyze and improve their chatbot operations. The solution provided integrations, data wareho...use, API ingest, and AI-powered reporting. Betterment gained better insights into chatbot quality and performance. This led to improved chatbot outcomes and customer experience.

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A leading fintech provider - Financial Services

MaestroQA’s 24/7 screen capture helped a leading fintech provider cut investigation time from hours to minutes. The Security Operations team integrated screen recording and telemetry data for a unifi...ed view of user activity. This reduced agent ramp time by 30% and increased monthly coaching sessions by 120%. Analysts now resolve complex cases faster and with more accuracy. The team spends less time on manual work and more on improving security outcomes.

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Aceable - Education

MaestroQA helped Aceable improve their Student Effort Score by 14% and grade 147% more tickets. Aceable used MaestroQA to automate quality assurance, streamline reporting, and scale their grading wit...hout adding staff. The platform made onboarding and coaching easier for agents and managers. One agent saw a 17% lift in QA score and a 19% improvement in SES. Aceable increased internal accountability and collaboration using MaestroQA's quality assurance tools.

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ActiveCampaign - Marketing And Advertising

MaestroQA helped ActiveCampaign cut agent ramp time by 30%. The platform enabled a 120% increase in monthly coaching sessions. ActiveCampaign used MaestroQA to automate ticket reviews and build onboa...rding programs from QA insights. This improved team knowledge and kept a close-knit culture during global expansion. The solution integrated with Zendesk for streamlined quality assurance and feedback.

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Angi - Consumer Services

MaestroQA helped Angi boost sales and reduce compliance risk using AI-driven conversation analytics. Angi integrated MaestroQA with Snowflake, Salesforce, and their CRM to analyze every conversation ...and automate compliance checks. They saw a 5% increase in close rates, 10% of outbound leads automatically disqualified, and 100% of outbound calls checked for risk. Classifier accuracy improved from 39% to 88%. Executive teams now use these insights for key decisions.

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Attune Insurance - Insurance

MaestroQA helped Attune Insurance cut agent ramp time by 30%. The company replaced spreadsheets with MaestroQA to scale their quality assurance as they grew from 3 to over 100 agents. Attune saw a 12...0% increase in monthly coaching sessions and improved customer service workflows. The platform enabled better quality management and supported rapid team growth in the insurance sector.

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What does MaestroQA do?

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Peers used MaestroQA for coaching and measuring customer satisfaction

MaestroQA Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
Custom Reports

4.40/5 ★

Read Reviews (20)
Analytics

3.80/5 ★

Read Reviews (3)
CAPABILITIES RATINGS AND REVIEWS
Custom Reports

4.40/5 ★

Read Reviews (20)
Analytics

3.80/5 ★

Read Reviews (3)

Software Failure Risk Guidance

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for MaestroQA

Top Failure Risks for MaestroQA

MaestroQA, Inc. Profile

Company Name

MaestroQA, Inc.

Company Website

https://www.maestroqa.com/

HQ Location

41 E 11th St, New York, US

Employees

01-10

Social

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Financials

SEED