ManageEngine SupportCenter Plus Overview
ManageEngine SupportCenter Plus is a web-based customer support software for managing customer tickets, accounts, and service contracts. It helps organizations provide a superior customer experience.
Use Cases
Customers recommend Helpdesk Management, Knowledge Management, Contract Management, as the business use cases that they have been most satisfied with while using ManageEngine SupportCenter Plus.
Business Priorities
Enhance Customer Relationships and Acquire Customers are the most popular business priorities that customers and associates have achieved using ManageEngine SupportCenter Plus.
ManageEngine SupportCenter Plus Use-Cases and Business Priorities: Customer Satisfaction Data
ManageEngine SupportCenter Plus works with different mediums / channels such as E-Mail. Phone Calls. Omnichannel etc.
ManageEngine SupportCenter Plus's features include Ticketing, and Dashboard. and ManageEngine SupportCenter Plus support capabilities include 24/7 Support, Chat Support, Email Support, etc. also ManageEngine SupportCenter Plus analytics capabilities include Custom Reports, and Analytics.
Reviews
"...The ability to track and manage customer emails as tickets makes it that much easier to manage your calls...." Peer review by Mark Jordan
ManageEngine SupportCenter Plus, Salesforce Essentials, etc., all belong to a category of solutions that help Help Desk. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.
Popular Business Setting
for ManageEngine SupportCenter Plus
Top Industries
- Information Technology and Services
- Apparel & Fashion
- Pharmaceuticals
Popular in
- Mid Market
- Small Business
- Enterprise
ManageEngine SupportCenter Plus is popular in Information Technology And Services, Apparel & Fashion, and Pharmaceuticals and is widely used by Mid Market, Small Business, and Enterprise.
Comprehensive Insights on ManageEngine SupportCenter Plus Use Cases
What benefits does ManageEngine SupportCenter Plus offer for Helpdesk Management?
How can ManageEngine SupportCenter Plus enhance your Knowledge Management process?
How can ManageEngine SupportCenter Plus optimize your Contract Management Workflow?
How does ManageEngine SupportCenter Plus facilitate Engagement Management?
5+ more Business Use Cases
11 buyers and buying teams have used Cuspera to assess how well ManageEngine SupportCenter Plus solved their Help Desk needs. Cuspera uses 188 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Help Desk needs.
Case Studies
CASE STUDY SRM University
CASE STUDY Yorkshire Packaging Systems
CASE STUDY Minor Hotels
CASE STUDY Funding Strategies
CASE STUDY My Wall Panel
CASE STUDY RiFF Studio
Video
How to use the Self-Service Portal of ServiceDesk Plus
Peers used ManageEngine SupportCenter Plus for helpdesk management and knowledge management
ManageEngine SupportCenter Plus Competitors
ManageEngine SupportCenter Plus Features
- Low
- Medium
- High
| FEATURE | RATINGS AND REVIEWS |
|---|---|
| Custom Reports | Read Reviews (17) |
| Analytics | Read Reviews (1) |
| CAPABILITIES | RATINGS AND REVIEWS |
|---|---|
| Custom Reports | Read Reviews (17) |
| Analytics | Read Reviews (1) |
ManageEngine SupportCenter Plus Integrations
ManageEngine SupportCenter Plus integrates with a wide range of software applications through its robust data import and export capabilities.
Few API Integrations for ManageEngine SupportCenter Plus
Software Failure Risk Guidance
?for ManageEngine SupportCenter Plus
Top Failure Risks for ManageEngine SupportCenter Plus
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Powerful OCR, PDF automation and more updates from Zoho RPA
Zoho has released major updates to Zoho RPA, now integrated into the Zoho One suite. The enhancements include advanced OCR for extracting data from scanned documents and robust PDF automation, enabling businesses to automate workflows across Zoho CRM, Books, Mail, and WorkDrive. The update supports Windows, macOS, and Linux, offering a unified platform for managing and scaling automation bots.
Zoho CRM Gets Smarter With Workflow Automation And AI Enhancements - Tech Build Africa
Zoho has upgraded its CRM platform with advanced AI-powered workflow automation, leveraging its Zia AI engine. The new features enable broader organizational access to customer data, moving beyond sales teams. The enhancements support cross-departmental collaboration and simplify report creation, positioning Zoho CRM as a more inclusive customer experience solution.
Zoho Corporation Pvt. Ltd Profile
HQ Location
4141 Hacienda Drive, Pleasanton, California 94588, USA
Employees
1001-5000
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