ManageEngine SupportCenter Plus: Use-Cases, Insights and Reviews | 2026 Cuspera

ManageEngine helped Bergen New Bridge Medical Center boost compliance rates from 20–30% to 78–85%. The hospital cut patch management cycle time from 90 days to 14–30 days. Sensitive data is now more ...secure, improving patient safety and experience. Self-service password management reduced IT help desk tickets. Operational efficiency increased, leading to significant cost savings.
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ManageEngine helped Sureserve Group meet legal compliance and move quickly to remote work. The company faced challenges with legal standards and outdated IT tools. ManageEngine ServiceDesk Plus and E...ndpoint Central made IT management easier and improved security. Sureserve Group now manages assets better and fixes vulnerabilities faster. The company values ManageEngine’s support and partnership.
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ManageEngine ServiceDesk Plus and ADManager Plus helped West Yorkshire Combined Authority fix IT ticketing and access issues. Before, the team used spreadsheets and had slow response times. ServiceDe...sk Plus made ticket management, problem management, and change management easier. Employees now use a self-service portal and get faster help. ADManager Plus let the IT team control access and reduce help desk calls. The tools improved service delivery and employee experience.
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ManageEngine helped EWIE Group of Companies improve IT operations. The company used centralized ticket management for faster issue resolution. Active Directory management and real-time auditing impro...ved security and compliance. ManageEngine’s tools supported EWIE’s global subsidiaries. The solution made business operations smoother and more secure.
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ADSelfService Plus helped TripSpark Technologies make password management easier. The company used the solution to streamline how users reset passwords and unlock accounts. This improved their IT sec...urity and reduced help desk calls. The tool made it simple for employees to manage their own passwords. The result was a smoother workflow and better user experience.
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