Mattermost Overview

Mattermost enables teams to rapidly progress towards shared goals. It allows quick adaptation to changing conditions across geographies and time zones.

Use Cases

Customers recommend Collaboration, Workflow Management, Onboarding, as the business use cases that they have been most satisfied with while using Mattermost.

Other use cases:

  • Communication Management
  • Engagement Management
  • Helpdesk Management
  • Community Building
  • Lead Management
  • Conference Call Management
  • Trade Show Marketing
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Business Priorities

Improve Internal Communications and Scale Best Practices are the most popular business priorities that customers and associates have achieved using Mattermost.

Other priorities:

  • Improve Efficiency
  • Acquire Customers
  • Enhance Customer Relationships
  • Increase Sales & Revenue
  • Improve Visibility
  • Improve Navigation
  • Launch New Products
  • Improve Digital And Social Presence
  • Grow Market Share
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Mattermost Use-Cases and Business Priorities: Customer Satisfaction Data

Mattermost works with different mediums / channels such as E-Mail.

Mattermost's features include Widgets, Alerts: Popups & Notifications, Bot, etc. and Mattermost support capabilities include Chat Support, Phone Support, AI Powered, etc. also Mattermost analytics capabilities include Custom Reports, and Analytics.

Reviews

"...Provides customization and additional "nice to have" features that make sharing information and collaboration easy and stress free...." Peer review by Nick S, Systems Engineer

Mattermost, Claromentis, Simpplr, ClickUp, Mural, etc., all belong to a category of solutions that help Team Collaboration. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Popular Business Setting

for Mattermost

Top Industries

  • Information Technology and Services
  • Computer Software
  • Internet

Popular in

  • Mid Market
  • Small Business
  • Large Enterprise

Mattermost is popular in Information Technology And Services, Computer Software, and Internet and is widely used by Mid Market, Small Business, and Large Enterprise.

Mattermost Customer wins, Customer success stories, Case studies

Why is Mattermost the best choice for Collaboration?

How efficiently Does Mattermost manage your Workflow Management?

How does Mattermost address your Onboarding Challenges?

What benefits does Mattermost offer for Communication Management?

How does Mattermost address your Engagement Management Challenges?

11 buyers and buying teams have used Cuspera to assess how well Mattermost solved their Team Collaboration needs. Cuspera uses 2408 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Team Collaboration needs.

F-sektionen inom TLTH - Non Profit Organization Management

Mattermost helped F-sektionen inom TLTH, a nonprofit student association, consolidate its communication tools. The group moved 90% of its mission-critical data to Mattermost. This solved problems cau...sed by using many platforms like Slack, Facebook, and Messenger. The new system improved team focus, effectiveness, and alignment. Hosting Mattermost on their own servers gave them data sovereignty.

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Pramacom - Telecommunications

Pramacom uses Mattermost to keep communications secure and fast for their team in the Czech Republic. They needed a self-hosted messaging solution to meet GDPR and Czech government rules. Mattermost ...helped them protect sensitive data and speed up incident response. In five years, they had zero security incidents and no major outages. The team also improved productivity with easy integrations and reliable mobile apps.

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Anexia - Information Technology And Services

Anexia used Mattermost to improve team communication and workflow. They replaced old tools like VoIP phones and Skype for Business with Mattermost for secure, feature-rich collaboration. Anexia integ...rated tools like Jira and webhooks, reducing noise and making work faster. All employees now use Mattermost, and the company joined the beta for Mattermost Calls to add voice and screen sharing. Anexia continues to move more processes into Mattermost, making work simpler and more effective.

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oose Innovative Informatik eG - Information Technology And Services

Mattermost helped oose Innovative Informatik eG cut down on meetings and emails. The company used Mattermost Channels for chat, Boards for work organization, and Playbooks to automate onboarding. Thi...s made onboarding more reliable and efficient. oose also integrated Zoom and Prometheus with Mattermost. The team found Mattermost stable, easy to use, and well supported.

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USAF - Defense

Mattermost helped the USAF improve mission information availability by 4x. The USAF used Mattermost to support secure, cross-organizational communication and collaboration. They rolled out Mattermost... to 48,000 DoD employees in one week. The solution improved pre-flight communication and reduced fuel consumption. Flight crews now access critical documents securely from anywhere in the world.

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Kokusai Software Co. Ltd. (KSW) - Information Technology And Services

Mattermost helped Kokusai Software Co. Ltd. (KSW) improve team communication and protect sensitive data. KSW moved to a self-hosted Mattermost platform for better security and flexible deployment. Th...e company reduced email use and improved response speed by 30%. Mattermost enabled faster information sharing, better project management, and higher customer satisfaction. KSW plans to add AI and more integrations to boost efficiency further.

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Frequently Asked Questions(FAQ)

for Mattermost

What is Mattermost used for?

Mattermost is a Team Collaboration Software mainly used by its customers to Improve Internal Communications and Scale Best Practices by Collaboration, Workflow Management and Onboarding .

What are the top features of Mattermost?

Widgets, Alerts: popups & Notifications and bot are some of the top features of Mattermost.

Who uses Mattermost?

Mattermost is used by Information Technology And Services, Computer Software and Internet among other industries.

What are Mattermost alternatives?

Claromentis, Simpplr, ClickUp and Mural are popular alternatives for Mattermost.

Where is Mattermost located?

Mattermost is headquartered at Poland, Bielsko-Biala.
lightning

Peers used Mattermost for collaboration and workflow management

Mattermost Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
AI Powered

3.88/5 ★

Read Reviews (2)
Custom Reports

4.72/5 ★

Read Reviews (101)
Analytics

3.91/5 ★

Read Reviews (12)
CAPABILITIES RATINGS AND REVIEWS
AI Powered

3.88/5 ★

Read Reviews (2)
Custom Reports

4.72/5 ★

Read Reviews (101)
Analytics

3.91/5 ★

Read Reviews (12)

Software Failure Risk Guidance

?

for Mattermost

Overall Risk Meter

Low Medium High

Top Failure Risks for Mattermost

Mattermost News

Product

Mattermost Unveils New Free Tier for Collaboration Platform - ExecutiveBiz

Mattermost announced Mattermost Entry, a free, fully-featured evaluation tier for its Intelligent Mission Environment (IME). This self-hosted suite of toolsincluding workflow automation, project management, messaging, audio/screen sharing, and AI agentsreplaces the prior basic messaging-only free offering.

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Product

Mattermost Launches Free Entry Tier: Sovereign Self-Hosted Collaboration to Fortify Data ...

Mattermost has introduced "Mattermost Entry," a free, self-hosted evaluation tier of its Intelligent Mission Environment (IME) platform. This offering provides governments and critical infrastructure with secure, private workflows, including project management and AI agents, without third-party access. It supports rapid deployment and evaluation, offering full data sovereignty and operational control. Available on Microsoft Azure and Oracle Cloud, it aims to enhance cybersecurity and operational resilience.

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Executive

Devanesan Moses Named VP of Enablement & Success at Mattermost

Devanesan Moses Named VP of Enablement & Success at Mattermost

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Product

Securing Finland's Future: Addressing the Evolving Challenges of National Security

Mattermost has launched its Intelligent Mission Environment in Finland, a secure collaboration platform tailored for the country's defense, intelligence, and critical infrastructure sectors. This platform supports secure workflows, AI integration, and NATO interoperability, addressing Finland's unique security challenges amid increased defense spending and modernization efforts.

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Mattermost Profile

Company Name

Mattermost

Company Website

https://mattermost.com/

HQ Location

Poland, Bielsko-Biala

Employees

101-250

Social

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Financials

SERIES B