Mattermost Overview

Mattermost enables teams to rapidly progress towards shared goals. It allows quick adaptation to changing conditions across geographies and time zones.

Use Cases

Customers recommend Collaboration, Workflow Management, Onboarding, as the business use cases that they have been most satisfied with while using Mattermost.

Other use cases:

  • Communication Management
  • Engagement Management
  • Helpdesk Management
  • Community Building
  • Lead Management
  • Conference Call Management
  • Trade Show Marketing
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Business Priorities

Improve Internal Communications and Scale Best Practices are the most popular business priorities that customers and associates have achieved using Mattermost.

Other priorities:

  • Improve Efficiency
  • Acquire Customers
  • Enhance Customer Relationships
  • Increase Sales & Revenue
  • Improve Visibility
  • Improve Navigation
  • Launch New Products
  • Improve Digital And Social Presence
  • Grow Market Share
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Mattermost Use-Cases and Business Priorities: Customer Satisfaction Data

Mattermost works with different mediums / channels such as E-Mail.

Mattermost's features include Widgets, Alerts: Popups & Notifications, Bot, etc. and Mattermost support capabilities include Chat Support, Phone Support, AI Powered, etc. also Mattermost analytics capabilities include Custom Reports, and Analytics.

Reviews

"...Collaboration tool and acts a Technical forum for quick problem resolutions...." Peer review by Administrator

Mattermost, Claromentis, Simpplr, ClickUp, Mural, etc., all belong to a category of solutions that help Team Collaboration. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Popular Business Setting

for Mattermost

Top Industries

  • Information Technology and Services
  • Computer Software
  • Internet

Popular in

  • Mid Market
  • Small Business
  • Large Enterprise

Mattermost is popular in Information Technology And Services, Computer Software, and Internet and is widely used by Mid Market, Small Business, and Large Enterprise.

Comprehensive Insights on Mattermost Use Cases

How does Mattermost address your Collaboration Challenges?

How does Mattermost facilitate Workflow Management?

How can Mattermost enhance your Onboarding process?

How can Mattermost optimize your Communication Management Workflow?

What benefits does Mattermost offer for Engagement Management?

39+ more Business Use Cases

11 buyers and buying teams have used Cuspera to assess how well Mattermost solved their Team Collaboration needs. Cuspera uses 2408 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Team Collaboration needs.

Case Studies

Consumer Electronics

CASE STUDY Fairphone

Mattermost helped Fairphone improve team communication. Fairphone needed a user-friendly, open source tool for collaboration. They chose Mattermost for its usability and privacy features. The IT team... set up Mattermost on their private cloud. This stopped confusing email threads and made notifications easier. During the COVID-19 lockdown, Mattermost made remote work easy. Fairphone now has about 90 users posting 4,000 messages each day.

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Education

CASE STUDY Heidelberg University (Kirchhoff-Institute for Physics, Electronic Vision(s) group)

Mattermost helped Heidelberg University's Electronic Vision(s) group improve team communication. The group needed better tools than Jabber and IRC for sharing files and images. They chose Mattermost ...for its open source features and self-hosting. The team now has 100 active users and over 400 channels. They use Mattermost for research, teaching, and conferences. Integrations with Grafana and Jenkins help automate alerts and CI/CD. The team values full control over their data and found the transition to remote work smooth with Mattermost.

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Hospital & Health Care

CASE STUDY Crossover Health

Mattermost helped Crossover Health improve support ticket resolution time by 99%. The company used Mattermost to connect its distributed teams and ensure HIPAA-compliant communication. Integrations w...ith Zoom, Matterbar, and Playbooks made collaboration easier. Crossover Health recovered 12-15% of logistical coordination time. The platform enabled faster support and better patient care.

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Wholesale

CASE STUDY Schäferbarthold GmbH

Mattermost helped Schäferbarthold GmbH bring all their IT tools onto one platform. The company needed a secure, self-hosted solution after moving away from Atlassian’s HipChat and Stride. They chose ...Mattermost for its security, integrations, and ease of use. Schäferbarthold integrated Mattermost with Atlassian, Icinga, Graylog, Grafana, and more. Using Playbooks, they improved incident response and reduced support requests. The platform made it easy for IT, sales, and logistics teams to work together and stay connected during outages.

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CASE STUDY RTE

Mattermost helps RTE manage France's power grid and respond faster to outages. RTE used to rely on phone and email, which slowed crisis response. With Mattermost, teams get real-time notifications on... their phones and share updates quickly. This centralizes incident information and reduces response time. RTE now manages incidents faster and improves service for its customers.

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Information Technology and Services

CASE STUDY Rocky Linux

Mattermost helped Rocky Linux create a secure collaboration hub for over 5,000 open source contributors. Rocky Linux needed a scalable, open source messaging platform after CentOS was discontinued. T...hey chose Mattermost for its self-hosting, high availability, and integration with Matterbridge and LDAP. The platform supports 5,300+ active users and connects global contributors. Rocky Linux uses Mattermost as its main community hub and plans to expand its use with more integrations.

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Frequently Asked Questions(FAQ)

for Mattermost

What is Mattermost used for?

Mattermost is a Team Collaboration Software mainly used by its customers to Improve Internal Communications and Scale Best Practices by Collaboration, Workflow Management and Onboarding .

What are the top features of Mattermost?

Widgets, Alerts: popups & Notifications and bot are some of the top features of Mattermost.

Who uses Mattermost?

Mattermost is used by Information Technology And Services, Computer Software and Internet among other industries.

What are Mattermost alternatives?

Claromentis, Simpplr, ClickUp and Mural are popular alternatives for Mattermost.

Where is Mattermost located?

Mattermost is headquartered at Poland, Bielsko-Biala.
lightning

Peers used Mattermost for collaboration and workflow management

Mattermost Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
AI Powered

3.88/5 ★

Read Reviews (2)
Custom Reports

4.72/5 ★

Read Reviews (101)
Analytics

3.91/5 ★

Read Reviews (12)
CAPABILITIES RATINGS AND REVIEWS
AI Powered

3.88/5 ★

Read Reviews (2)
Custom Reports

4.72/5 ★

Read Reviews (101)
Analytics

3.91/5 ★

Read Reviews (12)

Software Failure Risk Guidance

?

for Mattermost

Overall Risk Meter

Low Medium High

Top Failure Risks for Mattermost

Mattermost News

Product

Mattermost Launches Enterprise Advanced: Multi-Domain - GlobeNewswire

Mattermost has launched Enterprise Advanced, a new product tier designed for defense, intelligence, and critical infrastructure organizations requiring secure, AI-ready collaboration. Enterprise Advanced offers sovereign control, Zero Trust security, advanced access controls, real-time workflow automation, and integrated incident response to support mission-critical operations and compliance with stringent cybersecurity standards.

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Partnership

Mattermost and Qrypt Announce Joint Development Program for Quantum Secure End-to-End Encryption Collaboration Platform

Mattermost and Qrypt have launched a joint development program to create a quantum-secure end-to-end encrypted collaboration platform. This partnership aims to enhance data security for enterprise communications by integrating advanced quantum-resistant encryption technologies.

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Partnership

Mattermost and Qrypt Announce Joint Development Program for - GlobeNewswire

Mattermost and Qrypt have launched a joint development program to integrate quantum-secure end-to-end encryption into the Mattermost collaboration platform, targeting mission-critical and national security environments. The initiative, announced at TechNet Cyber 2025, allows early customer involvement in shaping the solution.

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Awards

Mattermost Wins Two Global InfoSec Awards for Incident Response and Secure Communication at RSA Conference 2025

Mattermost received two Global InfoSec Awards at RSA Conference 2025, recognized for excellence in incident response and secure communication solutions. These awards highlight Mattermosts leadership in cybersecurity collaboration tools for mission-critical environments.

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Mattermost Profile

Company Name

Mattermost

Company Website

https://mattermost.com/

HQ Location

Poland, Bielsko-Biala

Employees

101-250

Social

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Financials

SERIES B