MiContact Center Business Overview

MiContact Center Business enables customer interactions via preferred devices and media. Agents and supervisors receive tools for managing omnichannel customer journeys.

Use Cases

Customers recommend Engagement Management, Workflow Management, Call Recording, as the business use cases that they have been most satisfied with while using MiContact Center Business.

Other use cases:

  • Helpdesk Management
  • Products & Pricelist Management
  • Advocacy Management
  • Generation Of New Leads
  • Customer Case Management
  • Rating And Review Management
  • Measuring Customer Satisfaction
See all use cases See less use cases

Business Priorities

Acquire Customers and Enhance Customer Relationships are the most popular business priorities that customers and associates have achieved using MiContact Center Business.

Other priorities:

See all business priorities See less business priorities

MiContact Center Business Use-Cases and Business Priorities: Customer Satisfaction Data

MiContact Center Business works with different mediums / channels such as Chat. Text SMS. and Phone Calls.

Reviews

"...MiContact Center Solidus helps buisnesses of all sizes serve their customers while managing employee productivity and controlling operational costs...." Peer review

MiContact Center Business, belong to a category of solutions that help Contact Center Software. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Popular Business Setting

for MiContact Center Business

Top Industries

  • Internet

Popular in

  • Mid Market

MiContact Center Business is popular in Internet, and is widely used by Mid Market,

Comprehensive Insights on MiContact Center Business Use Cases

What solutions does MiContact Center Business provide for Engagement Management?

What solutions does MiContact Center Business provide for Workflow Management?

Case Studies

COMPANY INDUSTRY CASE STUDIES
MiContact Center Business case study

Chervon
Manufacturing
Manufacturing
CASE STUDY Chervon

Chervon, a power tool manufacturer, reduced call center wait times by 50% and improved customer satisfaction using Mitel's communication solutions.

Read More
MiContact Center Business case study

H1 Communication AB
Telecommunications
Telecommunications
CASE STUDY H1 Communication AB

H1 Communications achieved a 40% reduction in call handling time and a 20% increase in agent productivity by using Mitel's unified communications solution.

Read More
MiContact Center Business case study

Aloft Palm Jumeirah Hotel
Hospitality
Hospitality
CASE STUDY Aloft Palm Jumeirah Hotel

Aloft Palm Jumeirah Hotel in Dubai implemented a Mitel MiVoice Business solution, resulting in a 25% reduction in operational costs and improved customer satisfaction.

Read More

MiContact Center Business Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
AI Powered

3.24/5 ★

Read Reviews (3)
Custom Reports

3.13/5 ★

Read Reviews (8)
CAPABILITIES RATINGS AND REVIEWS
AI Powered

3.24/5 ★

Read Reviews (3)
Custom Reports

3.13/5 ★

Read Reviews (8)

Software Failure Risk Guidance

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for MiContact Center Business

Top Failure Risks for MiContact Center Business

Mitel News

Zoom and Mitel announce rollout of AI - first hybrid communications and collaboration solution

Zoom and Mitel have announced the launch of an AI-first hybrid communications and collaboration solution.

26/02/2025 - source

Mitel Launches New AI-Powered Customer Experience Platform, Mitel CX - Business Wire

Mitel has introduced a new AI-powered platform called Mitel CX to enhance customer experiences.

17/11/2024 - source

Mitel adds Critical Event Management Solution to its portfolio - Business Wire

Mitel has added a Critical Event Management Solution to its product offerings.

14/10/2024 - source

Mitel Profile

Company Name

Mitel

Company Website

https://www.mitel.com/

HQ Location

Kanata, Ontario

Employees

1001-5000

Social

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Financials

M&A