Microsoft Dynamics 365 Field Service Overview
Microsoft Dynamics 365 Field Service offers self-service scheduling and real-time data integration. Automated service reminders and app integrations enhance efficiency.
Use Cases
Customers recommend Helpdesk Management, Collaboration, Workflow Management, as the business use cases that they have been most satisfied with while using Microsoft Dynamics 365 Field Service.
Business Priorities
Enhance Customer Relationships and Increase Sales & Revenue are the most popular business priorities that customers and associates have achieved using Microsoft Dynamics 365 Field Service.
Microsoft Dynamics 365 Field Service Use-Cases and Business Priorities: Customer Satisfaction Data
Microsoft Dynamics 365 Field Service works with different mediums / channels such as Video. Offline. and On Premises.
Reviews
"Surveyors constantly have to make trade-offs between capacity, speed of execution and quality of output in their day-to-day planning. With Dynamics 365 Field Service, we are cutting waste out of the surveying process to reduce the trade-offs between... speed and quality" - Leon S
Microsoft Dynamics 365 Field Service, belong to a category of solutions that help Field Service Management. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.
Popular Business Setting
for Microsoft Dynamics 365 Field Service
Top Industries
- Education
- Consumer Services
- Computer Software
Popular in
- Mid Market
- Small Business
- Large Enterprise
Microsoft Dynamics 365 Field Service is popular in Education, Consumer Services, and Computer Software and is widely used by Mid Market, Small Business, and Large Enterprise.
Comprehensive Insights on Microsoft Dynamics 365 Field Service Use Cases
What solutions does Microsoft Dynamics 365 Field Service provide for Helpdesk Management?
Why is Microsoft Dynamics 365 Field Service the best choice for Collaboration?
Why is Microsoft Dynamics 365 Field Service the best choice for Workflow Management?
What solutions does Microsoft Dynamics 365 Field Service provide for Measuring Customer Satisfaction?
Why is Microsoft Dynamics 365 Field Service the best choice for Relationship Management?
11 buyers and buying teams have used Cuspera to assess how well Microsoft Dynamics 365 Field Service solved their Field Service Management needs. Cuspera uses 266 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Field Service Management needs.
Customer Testimonials
CUSTOMERS | TESTIMONIALS |
---|---|
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Surveyors constantly have to make trade-offs between capacity, speed of execution and quality of output in their day-to-day planning. With Dynamics 365 Field Service, we are cutting waste out of the surveying process to reduce the trade-offs between speed and quality Testimonial By Leon S |
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It wasn’t because the other system was broken. The other one was heavy lifting, but it was just inflexible, and limiting, and kind of clunky. And it was on-premises, so we had to manage it. Consolidating all our systems onto Dynamics 365 Field Service has really been the magic. Testimonial By Cliff R |
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I am really excited about working with Copilot capabilities as I believe it will completely change the way our employees at G&J Pepsi interact with Dynamics 365 Field Service. It will be a game changer for our field service and frontline teams, allowing them to enhance their best-in-class service b...y getting access to the information they need faster than ever before. |
CUSTOMERS | TESTIMONIALS |
---|---|
![]() Leon S Head of Business Process Optimisation Santam Insurance |
Surveyors constantly have to make trade-offs between capacity, speed of execution and quality of output in their day-to-day planning. With Dynamics 365 Field Service, we are cutting waste out of the surveying process to reduce the trade-offs between speed and quality Testimonial By Leon S |
![]() Cliff R Consultant Phillips Corporation |
It wasn’t because the other system was broken. The other one was heavy lifting, but it was just inflexible, and limiting, and kind of clunky. And it was on-premises, so we had to manage it. Consolidating all our systems onto Dynamics 365 Field Service has really been the magic. Testimonial By Cliff R |
![]() Eric M Director of Enterprise Infrastructure G&J Pepsi |
I am really excited about working with Copilot capabilities as I believe it will completely change the way our employees at G&J Pepsi interact with Dynamics 365 Field Service. It will be a game changer for our field service and frontline teams, allowing them to enhance their best-in-class service b...y getting access to the information they need faster than ever before. |
Case Studies
CASE STUDY RelevanC
CASE STUDY Samsung Electronics Germany
CASE STUDY Villa Finder
CASE STUDY Liverpool
CASE STUDY St John Ambulance
CASE STUDY s.Oliver
Video
Microsoft Dynamics 365 Finance Premium - Business performance planning and analytics

Microsoft Dynamics 365 Field Service Features
- Low
- Medium
- High
FEATURE | RATINGS AND REVIEWS |
---|---|
AI Powered | Read Reviews (1) |
Analytics | Read Reviews (13) |
Custom Reports | Read Reviews (23) |
CAPABILITIES | RATINGS AND REVIEWS |
---|---|
AI Powered | Read Reviews (1) |
Analytics | Read Reviews (13) |
Custom Reports | Read Reviews (23) |
Microsoft Dynamics 365 Field Service Integrations
Microsoft Dynamics 365 Field Service integrates with a wide range of software applications through its robust data import and export capabilities.
Few API Integrations for Microsoft Dynamics 365 Field Service
Software Failure Risk Guidance
?for Microsoft Dynamics 365 Field Service
Overall Risk Meter
Top Failure Risks for Microsoft Dynamics 365 Field Service
Microsoft Corporation News
Microsoft appoints Judson Althoff as co-CEO to work alongside Satya Nadella - DCD
Microsoft has appointed Judson Althoff as co-CEO, focusing on the commercial business, allowing current CEO Satya Nadella to concentrate on AI and product innovation. Althoff, with 13 years at Microsoft, will lead a new commercial leadership team to enhance product strategy and governance.
BlueVoyant joins Microsoft Sentinel to boost global cyber defence - SecurityBrief Australia
BlueVoyant has joined the Microsoft Sentinel partner ecosystem, enhancing global cyber defense capabilities. This collaboration focuses on advancing Microsoft Sentinel's features, transitioning it into an AI-ready platform with unified security data and intelligent reasoning tools. BlueVoyant contributes custom analytics and solutions, leveraging Sentinel's open architecture to support large organizations in addressing expanding security challenges.
Microsoft Debuts Vibe Working With Agent Mode and Office Agent in 365 Copilot
Microsoft has launched Vibe Working with Agent Mode and Office Agent in Microsoft 365 Copilot. These features enhance productivity in Excel and Word by using advanced reasoning models. Agent Mode in Excel facilitates data analysis and visualization, while in Word, it aids document creation. Office Agent in Copilot chat supports PowerPoint and Word document creation through a chat-first experience. The rollout is available to Microsoft 365 Copilot licensed customers and subscribers.
Microsoft merges business - focused AI app stores
Microsoft has unified its AI marketplaces into a single "Microsoft Marketplace" for corporate buyers, integrating AI tools for developers and business applications. This move, starting in the U.S. and expanding globally, streamlines app usage with Microsoft's products and leverages existing billing relationships. Apps must pass a security review, and Microsoft earns from cloud services used by developers.
Microsoft Corporation Profile
Company Name
Microsoft Corporation
Company Website
https://www.microsoft.com/en-usYear Founded
1975
HQ Location
Redmond, WA
Employees
10001+
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Financials
IPO