Product Business Settings

Microsoft Dynamics 365 Field Service is popular in Education, Consumer Services, and Computer Software industries and is widely used by Mid Market, Small Business, and Large Enterprise.

Microsoft Dynamics 365 Field Service Product Overview

Microsoft Dynamics 365 Field Service offers self-service scheduling and real-time data integration. Automated service reminders and app integrations enhance efficiency.

How satisfied the customers are with Microsoft Dynamics 365 Field Service use-cases

Reviews

"I am really excited about working with Copilot capabilities as I believe it will completely change the way our employees at G&J Pepsi interact with Dynamics 365 Field Service. It will be a game changer for our field service and frontline teams, allo...wing them to enhance their best-in-class service by getting access to the information they need faster than ever before." - Eric M
"Surveyors constantly have to make trade-offs between capacity, speed of execution and quality of output in their day-to-day planning. With Dynamics 365 Field Service, we are cutting waste out of the surveying process to reduce the trade-offs between... speed and quality" - Leon S

Microsoft Dynamics 365 Field Service Customer Insights, Testimonials and Case Studies

CUSTOMERS TESTIMONIALS
Microsoft Dynamics 365 Field Service testimonial

Eric M

Director of Enterprise Infrastructure

G&J Pepsi
I am really excited about working with Copilot capabilities as I believe it will completely change the way our employees at G&J Pepsi interact with Dynamics 365 Field Service. It will be a game changer for our field service and frontline teams, allowing them to enhance their best-in-class service b...y getting access to the information they need faster than ever before.

Testimonial By Eric M
Microsoft Dynamics 365 Field Service testimonial

Leon S

Head of Business Process Optimisation

Santam Insurance
Surveyors constantly have to make trade-offs between capacity, speed of execution and quality of output in their day-to-day planning. With Dynamics 365 Field Service, we are cutting waste out of the surveying process to reduce the trade-offs between speed and quality Testimonial By Leon S
Microsoft Dynamics 365 Field Service testimonial

Cliff R

Consultant

Phillips Corporation
It wasn’t because the other system was broken. The other one was heavy lifting, but it was just inflexible, and limiting, and kind of clunky. And it was on-premises, so we had to manage it. Consolidating all our systems onto Dynamics 365 Field Service has really been the magic. Testimonial By Cliff R
CUSTOMERS TESTIMONIALS
Microsoft Dynamics 365 Field Service testimonial

Eric M

Director of Enterprise Infrastructure

G&J Pepsi
I am really excited about working with Copilot capabilities as I believe it will completely change the way our employees at G&J Pepsi interact with Dynamics 365 Field Service. It will be a game changer for our field service and frontline teams, allowing them to enhance their best-in-class service b...y getting access to the information they need faster than ever before.

Testimonial By Eric M
Microsoft Dynamics 365 Field Service testimonial

Leon S

Head of Business Process Optimisation

Santam Insurance
Surveyors constantly have to make trade-offs between capacity, speed of execution and quality of output in their day-to-day planning. With Dynamics 365 Field Service, we are cutting waste out of the surveying process to reduce the trade-offs between speed and quality Testimonial By Leon S
Microsoft Dynamics 365 Field Service testimonial

Cliff R

Consultant

Phillips Corporation
It wasn’t because the other system was broken. The other one was heavy lifting, but it was just inflexible, and limiting, and kind of clunky. And it was on-premises, so we had to manage it. Consolidating all our systems onto Dynamics 365 Field Service has really been the magic. Testimonial By Cliff R
 

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The Australian Department of Finance has renewed its agreement with Microsoft, making Microsofts desktop, cloud, and AI services the standard operating environment for the government for the next fiv...e years. This deal ensures Microsofts productivity tools remain integral to government operations.

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ADEZZ cultivates growth and innovation with Dynamics 365 | Microsoft Customer Stories

ADEZZ, a Dutch manufacturer, implemented Microsoft Dynamics 365 Sales and Contact Center, along with Microsoft 365 Copilot, to unify CRM capabilities, enhance multilingual support, and improve custom...er service. This deployment increased ADEZZ's first-contact resolution rates, reduced call abandonment, and streamlined quotation tracking, supporting their growth goals and expanding their multilingual capabilities across five countries.

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St John Ambulance - Non Profit Organization Management

Microsoft Advertising helped St John Ambulance use generative AI tools to improve their digital advertising. The charity wanted to cut production costs, increase creative agility, and keep their bran...d consistent. With Ads Studio and Copilot, they made high-quality ad assets faster and cheaper. They used AI to create custom images for campaigns, showing products like AEDs in real-life settings. This made their ads more relevant and helped protect their brand identity.

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Darmarsklep.pl - Retail

Microsoft Advertising helped Darmarsklep.pl, a leading Polish drugstore, boost their online sales. The company faced tough competition in the retail industry. They used Microsoft Advertising for full...-funnel campaigns, conversion tracking, shopping campaigns, and dynamic remarketing. In four months, their Return on Ad Spend (ROAS) jumped from 188% to 865%. The CEO praised Microsoft Advertising as a strong new source of traffic and conversions.

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Hearts & Science and Telfast - Pharmaceuticals

Microsoft Advertising helped Hearts & Science and Telfast improve allergy season campaigns. They used custom API signals for pollen data and postcode targeting. Microsoft Curate reduced campaign comp...lexity from 250 to 14 line items. The team updated data every 30 minutes and targeted high-pollen areas. This cut media waste and boosted ad impact. The solution also reduced reliance on third-party cookies.

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Microsoft Dynamics 365 Finance Premium - Business performance planning and analytics

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Peers used Microsoft Dynamics 365 Field Service for helpdesk management and collaboration

Microsoft Dynamics 365 Field Service Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
AI Powered

2.93/5 ★

Read Reviews (1)
Analytics

4.70/5 ★

Read Reviews (13)
Custom Reports

4.48/5 ★

Read Reviews (23)
CAPABILITIES RATINGS AND REVIEWS
AI Powered

2.93/5 ★

Read Reviews (1)
Analytics

4.70/5 ★

Read Reviews (13)
Custom Reports

4.48/5 ★

Read Reviews (23)

Microsoft Dynamics 365 Field Service Integrations

Microsoft Dynamics 365 Field Service integrates with a wide range of software applications through its robust data import and export capabilities.

Data Export

4.08/5 ★

Read Reviews (18)
Data Import

3.90/5 ★

Read Reviews (40)

Few API Integrations for Microsoft Dynamics 365 Field Service

Notion

4.58 5
 ★ ★ ★ ★ ★  ☆ ☆ ☆ ☆ ☆

Copper

4.5 5
 ★ ★ ★ ★ ★  ☆ ☆ ☆ ☆ ☆

Seismic Knowledge

4.13 5
 ★ ★ ★ ★ ★  ☆ ☆ ☆ ☆ ☆

Pastel

4.4 5
 ★ ★ ★ ★ ★  ☆ ☆ ☆ ☆ ☆

Tubular

4.84 5
 ★ ★ ★ ★ ★  ☆ ☆ ☆ ☆ ☆

Software Failure Risk Guidance

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for Microsoft Dynamics 365 Field Service

Overall Risk Meter

Low Medium High

Top Failure Risks for Microsoft Dynamics 365 Field Service

Microsoft Corporation News

Product
 

Microsoft ships new Dev Channel preview build 26300.8085

Microsoft has released Windows 11 Insider Preview Build 26300.8085 to the Dev Channel, introducing updates like the Pointer Indicator for low-vision users and enhancements to the Feedback Hub. The build includes accessibility improvements, bug fixes, and a redesign of the Feedback Hub. Some known issues are noted, including a Samsung-specific problem mitigated by removing an app from the Microsoft Store.

Read more →
Product
 

Microsoft: March Windows updates break Teams, OneDrive sign-ins

Microsoft's March Windows 11 update (KB5079473) causes sign-in issues for Microsoft accounts across apps like Teams and OneDrive, displaying errors despite internet connectivity. Affected apps also include Edge, Excel, Word, and Microsoft 365 Copilot. Microsoft suggests restarting devices as a temporary fix and is working on a permanent solution. Businesses using Entra ID are unaffected.

Read more →
Product
 

Microsoft confirms Windows 11 KB5079473 can break Microsoft sign-ins

Microsoft acknowledges a sign-in issue with Windows 11 update KB5079473, affecting apps like Teams and OneDrive. Users may face sign-in errors despite being online. A restart with internet connectivity is advised as a temporary fix.

Read more →
Product
 

Windows 11 March Update Blocks Microsoft Account Sign-In in Office and ...

Microsoft's Windows 11 March update, affecting versions 25H2 and 24H2 with KB5079473, causes sign-in issues for Microsoft applications like Teams, OneDrive, and Office apps. The problem arises from a network connectivity state misinterpretation, leading devices to appear offline. Microsoft advises restarting devices as a temporary fix and is working on a permanent solution expected soon.

Read more →

Microsoft Corporation Profile

Company Name

Microsoft Corporation

Company Website

https://www.microsoft.com/en-us

Year Founded

1975

HQ Location

Redmond, WA

Employees

10001+

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Financials

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