Microsoft Dynamics 365 Field Service Overview

Microsoft Dynamics 365 Field Service offers self-service scheduling and real-time data integration. Automated service reminders and app integrations enhance efficiency.

Use Cases

Customers recommend Helpdesk Management, Collaboration, Workflow Management, as the business use cases that they have been most satisfied with while using Microsoft Dynamics 365 Field Service.

Other use cases:

  • Measuring Customer Satisfaction
  • Relationship Management
  • Contract Management
  • Lead Tracking
  • Trade Show Marketing
  • Engaging And Following Up
  • Proposal & Quote Management
See all use cases See less use cases

Business Priorities

Enhance Customer Relationships and Increase Sales & Revenue are the most popular business priorities that customers and associates have achieved using Microsoft Dynamics 365 Field Service.

Microsoft Dynamics 365 Field Service Use-Cases and Business Priorities: Customer Satisfaction Data

Microsoft Dynamics 365 Field Service works with different mediums / channels such as Video. Offline. and On Premises.

Reviews

"Surveyors constantly have to make trade-offs between capacity, speed of execution and quality of output in their day-to-day planning. With Dynamics 365 Field Service, we are cutting waste out of the surveying process to reduce the trade-offs between... speed and quality" - Leon S

Microsoft Dynamics 365 Field Service, belong to a category of solutions that help Field Service Management. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Popular Business Setting

for Microsoft Dynamics 365 Field Service

Top Industries

  • Education
  • Consumer Services
  • Computer Software

Popular in

  • Mid Market
  • Small Business
  • Large Enterprise

Microsoft Dynamics 365 Field Service is popular in Education, Consumer Services, and Computer Software and is widely used by Mid Market, Small Business, and Large Enterprise.

Comprehensive Insights on Microsoft Dynamics 365 Field Service Use Cases

What solutions does Microsoft Dynamics 365 Field Service provide for Helpdesk Management?

Why is Microsoft Dynamics 365 Field Service the best choice for Collaboration?

Why is Microsoft Dynamics 365 Field Service the best choice for Workflow Management?

What solutions does Microsoft Dynamics 365 Field Service provide for Measuring Customer Satisfaction?

Why is Microsoft Dynamics 365 Field Service the best choice for Relationship Management?

11 buyers and buying teams have used Cuspera to assess how well Microsoft Dynamics 365 Field Service solved their Field Service Management needs. Cuspera uses 266 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Field Service Management needs.

Customer Testimonials

CUSTOMERS TESTIMONIALS
Microsoft Dynamics 365 Field Service testimonial

Leon S

Head of Business Process Optimisation

Santam Insurance

Surveyors constantly have to make trade-offs between capacity, speed of execution and quality of output in their day-to-day planning. With Dynamics 365 Field Service, we are cutting waste out of the surveying process to reduce the trade-offs between speed and quality Testimonial By Leon S
Microsoft Dynamics 365 Field Service testimonial

Cliff R

Consultant

Phillips Corporation

It wasn’t because the other system was broken. The other one was heavy lifting, but it was just inflexible, and limiting, and kind of clunky. And it was on-premises, so we had to manage it. Consolidating all our systems onto Dynamics 365 Field Service has really been the magic. Testimonial By Cliff R
Microsoft Dynamics 365 Field Service testimonial

Eric M

Director of Enterprise Infrastructure

G&J Pepsi

I am really excited about working with Copilot capabilities as I believe it will completely change the way our employees at G&J Pepsi interact with Dynamics 365 Field Service. It will be a game changer for our field service and frontline teams, allowing them to enhance their best-in-class service b...y getting access to the information they need faster than ever before.

Testimonial By Eric M
CUSTOMERS TESTIMONIALS
Microsoft Dynamics 365 Field Service testimonial

Leon S

Head of Business Process Optimisation

Santam Insurance

Surveyors constantly have to make trade-offs between capacity, speed of execution and quality of output in their day-to-day planning. With Dynamics 365 Field Service, we are cutting waste out of the surveying process to reduce the trade-offs between speed and quality Testimonial By Leon S
Microsoft Dynamics 365 Field Service testimonial

Cliff R

Consultant

Phillips Corporation

It wasn’t because the other system was broken. The other one was heavy lifting, but it was just inflexible, and limiting, and kind of clunky. And it was on-premises, so we had to manage it. Consolidating all our systems onto Dynamics 365 Field Service has really been the magic. Testimonial By Cliff R
Microsoft Dynamics 365 Field Service testimonial

Eric M

Director of Enterprise Infrastructure

G&J Pepsi

I am really excited about working with Copilot capabilities as I believe it will completely change the way our employees at G&J Pepsi interact with Dynamics 365 Field Service. It will be a game changer for our field service and frontline teams, allowing them to enhance their best-in-class service b...y getting access to the information they need faster than ever before.

Testimonial By Eric M

Case Studies

Information Technology and Services

CASE STUDY RelevanC

Microsoft Invest DSP helped RelevanC lower the carbon emissions of digital ad campaigns. RelevanC used A/B testing with GreenMetrics and Impact+ to optimize for low carbon impact. They targeted low e...mission websites, adjusted device and connection types, and set viewability thresholds. The solution cut power consumption by up to 8.2 times for IAB formats and 6.6 times for video. GEF emissions dropped by up to 10 times for IAB formats and 6.8 times for video, while ad performance stayed the same or improved.

Consumer Electronics

CASE STUDY Samsung Electronics Germany

Microsoft Advertising helped Samsung Electronics Germany boost e-commerce sales with AI-powered advertising tools. Samsung used Performance Max and Microsoft Copilot to run smarter, multichannel camp...aigns. The solution used predictive targeting to reach more customers and improve ad relevance. Samsung worked with Starcom and relaunched campaigns for Black Friday 2024 with better goals and creative assets. The new approach helped Samsung expand market share and improve campaign performance.

Hospitality

CASE STUDY Villa Finder

Microsoft Advertising helped Villa Finder, a premium villa rental service, solve low conversion rates caused by premium pricing and seasonal booking drops. Villa Finder used Responsive Search ads, Mu...ltimedia ads, and Audience Ad campaigns to reach high-intent audiences. Predictive targeting and exact match keywords improved campaign efficiency. The partnership led to a 25% increase in conversions and a 52% lift in clicks for their largest 2024 campaign. Microsoft Advertising also kept cost per acquisition strong and minimized seasonal lows.

Retail

CASE STUDY Liverpool

Microsoft Advertising helped Liverpool, Mexico's largest department store chain, boost sales during their 'La Venta Nocturna' event. Liverpool used separate Search campaigns for Brand and Non-Brand t...actics and launched a detailed Performance Max campaign. These strategies increased online visibility and conversions. Liverpool generated over 128% revenue above their target. The campaigns delivered strong incremental revenue and return on ad spend.

Non-Profit Organization Management

CASE STUDY St John Ambulance

Microsoft Advertising helped St John Ambulance use generative AI tools to improve their digital advertising. The charity wanted to cut production costs, increase creative agility, and keep their bran...d consistent. With Ads Studio and Copilot, they made high-quality ad assets faster and cheaper. They used AI to create custom images for campaigns, showing products like AEDs in real-life settings. This made their ads more relevant and helped protect their brand identity.

Apparel & Fashion

CASE STUDY s.Oliver

Microsoft Advertising helped s.Oliver run a festive campaign called 'Celebrate Togetherness.' The challenge was to manage high ad volume and connect with a broad audience during a short 14-day peak s...eason. s.Oliver used online video ads and impression-based remarketing on Microsoft Advertising. The campaign achieved a 10% lower CPM and a 50x higher CTR than other platforms. Impression-based remarketing lists delivered a 27% conversion rate, compared to 21% for in-market audiences.

Video

Microsoft Dynamics 365 Finance Premium - Business performance planning and analytics

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Peers used Microsoft Dynamics 365 Field Service for helpdesk management and collaboration

Microsoft Dynamics 365 Field Service Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
AI Powered

2.93/5 ★

Read Reviews (1)
Analytics

4.70/5 ★

Read Reviews (13)
Custom Reports

4.48/5 ★

Read Reviews (23)
CAPABILITIES RATINGS AND REVIEWS
AI Powered

2.93/5 ★

Read Reviews (1)
Analytics

4.70/5 ★

Read Reviews (13)
Custom Reports

4.48/5 ★

Read Reviews (23)

Microsoft Dynamics 365 Field Service Integrations

Microsoft Dynamics 365 Field Service integrates with a wide range of software applications through its robust data import and export capabilities.

Data Export

4.08/5 ★

Read Reviews (18)
Data Import

3.90/5 ★

Read Reviews (40)

Few API Integrations for Microsoft Dynamics 365 Field Service

Software Failure Risk Guidance

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for Microsoft Dynamics 365 Field Service

Overall Risk Meter

Low Medium High

Top Failure Risks for Microsoft Dynamics 365 Field Service

Microsoft Corporation News

Executive

Microsoft appoints Judson Althoff as co-CEO to work alongside Satya Nadella - DCD

Microsoft has appointed Judson Althoff as co-CEO, focusing on the commercial business, allowing current CEO Satya Nadella to concentrate on AI and product innovation. Althoff, with 13 years at Microsoft, will lead a new commercial leadership team to enhance product strategy and governance.

Partnership

BlueVoyant joins Microsoft Sentinel to boost global cyber defence - SecurityBrief Australia

BlueVoyant has joined the Microsoft Sentinel partner ecosystem, enhancing global cyber defense capabilities. This collaboration focuses on advancing Microsoft Sentinel's features, transitioning it into an AI-ready platform with unified security data and intelligent reasoning tools. BlueVoyant contributes custom analytics and solutions, leveraging Sentinel's open architecture to support large organizations in addressing expanding security challenges.

Product

Microsoft Debuts Vibe Working With Agent Mode and Office Agent in 365 Copilot

Microsoft has launched Vibe Working with Agent Mode and Office Agent in Microsoft 365 Copilot. These features enhance productivity in Excel and Word by using advanced reasoning models. Agent Mode in Excel facilitates data analysis and visualization, while in Word, it aids document creation. Office Agent in Copilot chat supports PowerPoint and Word document creation through a chat-first experience. The rollout is available to Microsoft 365 Copilot licensed customers and subscribers.

Product

Microsoft merges business - focused AI app stores

Microsoft has unified its AI marketplaces into a single "Microsoft Marketplace" for corporate buyers, integrating AI tools for developers and business applications. This move, starting in the U.S. and expanding globally, streamlines app usage with Microsoft's products and leverages existing billing relationships. Apps must pass a security review, and Microsoft earns from cloud services used by developers.

Microsoft Corporation Profile

Company Name

Microsoft Corporation

Year Founded

1975

HQ Location

Redmond, WA

Employees

10001+

Social

Financials

IPO