Microsoft Dynamics 365 for Customer Service Overview
Microsoft Dynamics 365 for Customer Service uses generative AI and automation to enhance customer services. Agents are empowered to deliver improved customer experiences.
Use Cases
Customers recommend Engagement Management, Customer Case Management, Sending & Publishing Communications, as the business use cases that they have been most satisfied with while using Microsoft Dynamics 365 for Customer Service.
Business Priorities
Enhance Customer Relationships and Improve Brand Engagement are the most popular business priorities that customers and associates have achieved using Microsoft Dynamics 365 for Customer Service.
Microsoft Dynamics 365 for Customer Service Use-Cases and Business Priorities: Customer Satisfaction Data
Microsoft Dynamics 365 for Customer Service works with different mediums / channels such as Omnichannel. User Generated Content. and Blogs.
Microsoft Dynamics 365 for Customer Service's features include Personalization. and Microsoft Dynamics 365 for Customer Service support capabilities include 24/7 Support, Chat Support, Phone Support, etc. also Microsoft Dynamics 365 for Customer Service analytics capabilities include Analytics, and Custom Reports.
Reviews
"...For instance, we are now able to track customer issues via cases...." Peer review by john n, Construction Manager, Construction
Microsoft Dynamics 365 for Customer Service, belong to a category of solutions that help Help Desk. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.
Popular Business Setting
for Microsoft Dynamics 365 for Customer Service
Top Industries
- Information Technology and Services
- Marketing and Advertising
- Construction
Popular in
- Small Business
- Enterprise
- Large Enterprise
Microsoft Dynamics 365 for Customer Service is popular in Information Technology And Services, Marketing And Advertising, and Construction and is widely used by Small Business, Enterprise, and Large Enterprise.
Comprehensive Insights on Microsoft Dynamics 365 for Customer Service Use Cases
What benefits does Microsoft Dynamics 365 for Customer Service offer for Engagement Management?
What solutions does Microsoft Dynamics 365 for Customer Service provide for Customer Case Management?
How does Microsoft Dynamics 365 for Customer Service address your Sending & Publishing Communications Challenges?
How can Microsoft Dynamics 365 for Customer Service enhance your Proposal & Quote Management process?
13+ more Business Use Cases
11 buyers and buying teams have used Cuspera to assess how well Microsoft Dynamics 365 for Customer Service solved their Help Desk needs. Cuspera uses 246 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Help Desk needs.
Video
Dynamics 365 Customer Service Omnichannel Workshop
Peers used Microsoft Dynamics 365 for Customer Service for engagement management and customer case management
Microsoft Dynamics 365 for Customer Service Features
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| FEATURE | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (5) |
| Analytics | Read Reviews (14) |
| Custom Reports | Read Reviews (18) |
| CAPABILITIES | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (5) |
| Analytics | Read Reviews (14) |
| Custom Reports | Read Reviews (18) |
Microsoft Dynamics 365 for Customer Service Integrations
Microsoft Dynamics 365 for Customer Service integrates with a wide range of software applications through its robust data import and export capabilities.
Few API Integrations for Microsoft Dynamics 365 for Customer Service
Software Failure Risk Guidance
?for Microsoft Dynamics 365 for Customer Service
Overall Risk Meter
Top Failure Risks for Microsoft Dynamics 365 for Customer Service
Microsoft Corporation News
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Microsoft commits to Google's interoperability protocol for AI agents - CIO Dive
Microsoft has joined Google's Agent2Agent (A2A) interoperability standards, collaborating with over 50 technology leaders to advance open AI agent protocols. Microsoft will soon launch a public preview of Agent2Agent in Foundry and Copilot Studio, enabling enterprise users to build multi-agent workflows across Azure AI and partner tools.
What Microsoft's Q3 Showed About Tariffs, Cloud, AI, Partners: Analysis - CRN
Microsoft reported Q3 2025 revenue of $70 billion, a 15% year-over-year increase, surpassing expectations. The company highlighted sustained demand for AI and cloud products, ongoing partner program improvements, and acknowledged macroeconomic uncertainty, particularly regarding tariffs and future outlook.
Microsoft Corporation Profile
Company Name
Microsoft Corporation
Company Website
https://www.microsoft.com/en-usYear Founded
1975
HQ Location
Redmond, WA
Employees
10001+
Social
Financials
IPO
