Mitel Collaboration Overview

Circuit is a unified app for team communication, offering voice, video, screen share, chat, and file sharing. Collaboration is made simple.

Use Cases

Customers recommend Collaboration, Conference Call Management, Call Recording, as the business use cases that they have been most satisfied with while using Mitel Collaboration.

Other use cases:

  • Content Sharing
  • Workflow Management
  • Contact List Management
  • Engagement Management
  • Document Sharing
  • Helpdesk Management
  • Sending & Publishing Communications
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Business Priorities

Improve Internal Communications and Improve Efficiency are the most popular business priorities that customers and associates have achieved using Mitel Collaboration.

Other priorities:

  • Enhance Customer Relationships
  • Improve ROI
  • Acquire Customers
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Mitel Collaboration Use-Cases and Business Priorities: Customer Satisfaction Data

Mitel Collaboration works with different mediums / channels such as Video. Offline. Events etc.

Mitel Collaboration's features include Recording, Personalization, and Alerts: Popups & Notifications. and Mitel Collaboration support capabilities include Phone Support, 24/7 Support, Email Support, etc. also Mitel Collaboration analytics capabilities include Custom Reports, and Analytics.

Reviews

"...The ability to screenshare and ad hoc add other Circuit users to the conversation, truly an excellent collaboration tool...." Peer review by John M., Head of Solutions Team, Telecommunications

Mitel Collaboration, Zoom Meetings, Zoom Video Webinar, Whereby, FreeConference.com, etc., all belong to a category of solutions that help Team Collaboration. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Popular Business Setting

for Mitel Collaboration

Top Industries

  • Information Technology and Services
  • Telecommunications
  • Computer Software

Popular in

  • Large Enterprise
  • Mid Market
  • Small Business

Mitel Collaboration is popular in Information Technology And Services, Telecommunications, and Computer Software and is widely used by Large Enterprise, Mid Market, and Small Business.

Comprehensive Insights on Mitel Collaboration Use Cases

Why is Mitel Collaboration the best choice for Collaboration?

What solutions does Mitel Collaboration provide for Conference Call Management?

How does Mitel Collaboration facilitate Content Sharing?

11 buyers and buying teams have used Cuspera to assess how well Mitel Collaboration solved their Team Collaboration needs. Cuspera uses 354 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Team Collaboration needs.

Case Studies

Education

CASE STUDY Binghamton University

Mitel provided Binghamton University with on-premise communications solutions across three campuses. The university needed a flexible and affordable system to manage complex telecommunications, inclu...ding emergency and courtesy phones. Mitel delivered a demo system the same day, outpacing competitors. The platform's easy interface and low cost helped the university keep chargeback rates stable for a decade. Since 2012, the annual chargeback rate increased by only 20 cents, supporting efficient operations and cost control.

Government Administration

CASE STUDY City of Baltimore

Mitel MiVoice Business and MiContact Center helped the City of Baltimore modernize its communications. The city replaced an old phone system with a secure, scalable VoIP and unified communications pl...atform. Moves, adds, and changes now take hours instead of days. The city cut carrier costs by 75% and saves $2 million yearly. The new system supports over 20,000 devices and improved service during the COVID-19 lockdown.

Hospitality

CASE STUDY Lenkerhof Hotel and Gourmet Spa Resort

Unify OpenScape Business helped Lenkerhof Hotel and Gourmet Spa Resort modernize its old phone system. The hotel needed reliable, secure, and cost-efficient communications for staff and guests. The n...ew hybrid telephony system connects the entire resort, including restaurants and outdoor areas. Staff now answer calls quickly and personally, and guests get better service. The solution improved employee productivity and guest satisfaction. Integration with hotel systems means fewer mistakes and more efficient operations.

lightning

Peers used Mitel Collaboration for collaboration and conference call management

Mitel Collaboration Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
Custom Reports

2.62/5 ★

Read Reviews (6)
Analytics

2.50/5 ★

Read Reviews (2)
CAPABILITIES RATINGS AND REVIEWS
Custom Reports

2.62/5 ★

Read Reviews (6)
Analytics

2.50/5 ★

Read Reviews (2)

Software Failure Risk Guidance

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for Mitel Collaboration

Overall Risk Meter

Low Medium High

Top Failure Risks for Mitel Collaboration

Mitel Networks Corporation News

Partnership

Mitel Launching Global Partner Experience Program

Mitel has launched a global partner experience program to unify its partner ecosystems under a single framework. This initiative aims to empower partners by offering improved tools, marketing resources, and demand-generation programs, enhancing sales enablement and customer engagement. The program supports Mitel's hybrid communications strategy and includes a modern PRM platform with a centralized Salesforce Communities portal for partner access.

Executive

Mitel Appoints Mike Robinson as CEO to Lead Next Phase of Hybrid Communications Transformation

Mitel has appointed Mike Robinson as the new CEO, succeeding Tarun Loomba. Robinson brings extensive telecom and infrastructure experience to lead Mitel's next phase of hybrid communications transformation. His focus will be on accelerating growth, enhancing financial discipline, and creating long-term customer value. Robinson's leadership aims to build on Mitel's strong foundation and continue its strategic focus on hybrid communications solutions.

Partnership

Customer-Centric Innovation Takes the Spotlight in Mitel and L-SPARK Unified Communications Accelerator

Mitel and L-SPARK have launched the Mitel Unified Communications Accelerator, selecting companies to integrate their technologies with Mitel's ecosystem. The program provides access to experts and resources, focusing on customer-centric innovation in communication and collaboration. Participants include companies like IDgo, Intelocate, and Micrometrics, offering solutions from AI-powered tools to real-time IoT insights.

Executive

Mitel Announces New Board of Directors to Enhance Leadership and Accelerate Momentum in the UC Market - telecomreseller.com

Mitel has appointed a new board of directors to strengthen its leadership and drive growth in the unified communications (UC) market. The new board aims to accelerate strategic initiatives and position Mitel for increased competitiveness within the UC sector.

Mitel Networks Corporation Profile

Company Name

Mitel Networks Corporation

Company Website

https://www.mitel.com/

HQ Location

Kanata, Ontario

Employees

1001-5000

Social

Financials

M&A