N-able Overview

N-able offers comprehensive monitoring, management, and security solutions. MSPs are enabled to navigate growth and improve operational efficiency through these tools.

Use Cases

Customers recommend Helpdesk Management, Contract Management, Offer Management, as the business use cases that they have been most satisfied with while using N-able.

Other use cases:

  • Forecasting
  • Contacts History
  • Collaboration
  • Billing And Invoice Management
  • Creating Contact List
  • Knowledge Management
  • Products & Pricelist Management
See all use cases See less use cases

Business Priorities

Scale Best Practices and Acquire Customers are the most popular business priorities that customers and associates have achieved using N-able.

Other priorities:

  • Enhance Customer Relationships
  • Manage Risk
  • Improve Navigation
  • Establish Thought Leadership
See all business priorities See less business priorities

N-able Use-Cases and Business Priorities: Customer Satisfaction Data

N-able works with different mediums / channels such as Mobile. and Mobile App.

N-able's features include Ticketing, Dashboard, and Alerts: Popups & Notifications. and N-able support capabilities include 24/7 Support, Chat Support, AI Powered, etc. also N-able analytics capabilities include Analytics, and Custom Reports.

Reviews

"...Dashboards and reports give users insight into contract utilization, customer stats, employee stats, revenue forecasts, and other key information...." Peer review

N-able, belong to a category of solutions that help Help Desk. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Popular Business Setting

for N-able

Top Industries

  • Information Technology and Services
  • Computer & Network Security
  • Education

Popular in

  • Small Business
  • Mid Market
  • Enterprise

N-able is popular in Information Technology And Services, Computer & Network Security, and Education and is widely used by Small Business, Mid Market, and Enterprise.

N-able Customer wins, Customer success stories, Case studies

Why is N-able the best choice for Helpdesk Management?

How does N-able facilitate Contract Management?

11 buyers and buying teams have used Cuspera to assess how well N-able solved their Help Desk needs. Cuspera uses 329 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Help Desk needs.

Appzone Group - Financial Services - Financial Services

SolarWinds Network Performance Monitor (NPM) helped Appzone Group cut downtime by 50% for blockchain and core banking services. Appzone, a financial services software provider in Africa, faced challe...nges monitoring a hybrid cloud environment. With SolarWinds NPM, they gained full visibility and faster incident resolution. This improved the stability and reliability of their financial transaction platform. The solution supports critical financial operations across Africa.

Read on →

Big Brothers Big Sisters of America - Non Profit Organization Management - Non-Profit Organization Management

SolarWinds Service Desk helped Big Brothers Big Sisters of America cut ticket resolution time by 40%. The organization replaced scattered tools with one ITSM platform. Thousands of users now get dire...ct support. Leaders gained data to track team performance. The IT team moved from reactive to proactive service.

Read on →

Central Bedfordshire Council - Government Administration - Government Administration

SolarWinds Service Desk helped Central Bedfordshire Council fix IT service issues. The council had low user satisfaction and lost tickets. After using SolarWinds Service Desk, they saw CSAT scores ri...se to 95–100%. Dashboards and automation made IT work better. Other departments now want to use the same solution.

Read on →

Corevist - Information Technology And Services - Information Technology and Services

SolarWinds Observability SaaS gives Corevist full visibility into global e-commerce systems. Corevist needed to solve latency, availability, and data correlation issues for their SAP Cloud Commerce c...lients. The platform automates operations and shows how system parts connect. Corevist now fixes problems faster with single-pane-of-glass monitoring.

Read on →

El Paso, Texas, 911 District - Government Administration - Government Administration

SolarWinds Network Performance Monitor, Server & Application Monitor, Virtualization Manager, and Database Performance Analyzer helped El Paso, Texas, 911 District fix slow 911 application performanc...e. The team reduced encrypted tunnel utilization from 95% to 35%. Database response time dropped from 800 seconds to 180 seconds. The district saw ROI in just six months. Staff now manage everything from one dashboard, improving emergency response.

Read on →

St Peter’s Schools - Education - Education

SolarWinds Service Desk helped St Peter’s Schools improve IT support and admin efficiency. The school replaced manual ticketing and WhatsApp workarounds with a cloud-based, ITIL-compliant help desk. ...Fast user adoption and mobile access sped up response times. The solution enabled better call tracking, resource planning, and cost control. Staff and teachers now spend less time on IT issues and more time teaching.

Read on →

N-able: Be able

Video Thumbnail
lightning

Peers used N-able for helpdesk management and contract management

N-able Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
AI Powered

2.50/5 ★

Read Reviews (2)
Analytics

4.35/5 ★

Read Reviews (5)
Custom Reports

3.98/5 ★

Read Reviews (27)
CAPABILITIES RATINGS AND REVIEWS
AI Powered

2.50/5 ★

Read Reviews (2)
Analytics

4.35/5 ★

Read Reviews (5)
Custom Reports

3.98/5 ★

Read Reviews (27)

Software Failure Risk Guidance

?

for N-able

Overall Risk Meter

Low Medium High

Top Failure Risks for N-able

SolarWinds News

Awards

SolarWinds Earns 5-Star Rating in CRN Partner Guide 2026

SolarWinds received a 5-star rating in the 2026 CRN Partner Program Guide, highlighting the strength of its partner program. This recognition underscores SolarWinds' commitment to enhancing partner relationships through financial incentives, certifications, and a robust Partner Portal. The accolade reflects SolarWinds' partner-first culture and ongoing investment in partner enablement and collaboration.

Read more →
Awards

SolarWinds Recognized As A 5 Star Program In The 2026 CRN Partner ...

SolarWinds has been recognized as a 5 Star Program in the 2026 CRN Partner Program Guide, highlighting its excellence in channel partner programs.

Read more →
Awards

SolarWinds Recognized As A 5 Star Program In The 2026 CRN

SolarWinds has been recognized as a 5 Star Program in the 2026 CRN Partner Program Guide. This honor highlights SolarWinds' commitment to enhancing its partner ecosystem with robust support, training, and financial incentives. The recognition underscores the company's partner-first culture and its efforts to evolve its partner program for greater outcomes.

Read more →
Product

Over 80% of Indian Firms have Already Deployed or Actively Exploring Agentic AI: Rohit Shukla, Senior Sales Director, India and SAARC, SolarWinds

SolarWinds has expanded its presence in India, focusing on local collaborations and partner ecosystem strengthening. The company has introduced AI-powered innovations like the SolarWinds AI Agent to enhance IT operations and observability. These tools offer proactive incident response, anomaly detection, and system optimization. SolarWinds' commitment to India includes a new office in Bengaluru, emphasizing the region's strategic importance for innovation and product development.

Read more →

SolarWinds Profile

Company Name

SolarWinds

Company Website

https://www.fileplan.com/

HQ Location

7171 Southwest Pkwy, Austin, Texas 78735, US

Employees

1001-5000

Social

Facebook Linkedin Twitter

Financials

M&A