next4biz: Use-Cases, Insights and Reviews | 2025 Cuspera

Next4biz helped Adore Mobilya manage customer experience in the furniture industry. The company moved from manual processes to a digital CRM system. Adore Mobilya used next4biz to connect all custome...r channels, including call center, chat, and social media. The cloud-based system made remote work easy during the pandemic. Adore Mobilya won an Echo Award for its digital transformation and customer service.
Show More..

Next4biz helped Allianz Turkey improve customer service by letting business units manage notification systems without IT support. Allianz Turkey integrated next4biz with their CRM, making it easier t...o handle customer details and issues. The flexible platform allowed quick changes to workflows and categories by admins, not IT. This reduced complaint resolution times and user workload. Allianz Turkey saw faster implementation and less reliance on IT compared to their old system.
Show More..

next4biz BPM helped a customer with over 250 service points and 900 technicians improve field service management. The customer wanted to boost customer satisfaction and use resources better. next4biz... BPM automated service planning by considering product type, location, and technician skills. The system sent real-time updates and notifications to customers and staff. Service quality and customer satisfaction improved. The customer plans to use next4biz BPM for more business processes.
Show More..

next4biz helped Bosch Thermotechnik improve customer service with omnichannel communication and process management. The platform enabled urgent issue alerts, customer segmentation, and proactive qual...ity monitoring. Bosch Thermotechnik saw a 4% increase in customer satisfaction. The company also used next4biz-chat to reach 8% of customers via live chat in six months. next4biz improved feedback, reporting, and distributor network integration for Bosch Thermotechnik.
Show More..

Next4biz helped ING Bank Turkey manage customer complaints from all channels on one platform. The bank integrated next4biz with its systems to track customer history and speed up service. Staff can q...uickly change processes without IT help. Next4biz makes it easy to measure notification numbers, resolution times, and solution rates. The system's reporting and escalation features help ING Bank Turkey improve customer satisfaction and win awards in complaint management.
Show More..

Next4biz helped KIA Turkey improve customer satisfaction. KIA Turkey used scorecards and dynamic segmentation in their CRM. They collected customer data and used machine learning to track customer ac...tions. They created two scorecards for pre-sales and post-sales. Dynamic segmentation let them send the right message to the right customer at the right time. This made their communication more effective and increased customer satisfaction.
Show More..