NICE Interaction Analytics Overview
Nice-Interaction-Analytics leverages big data to enhance contact center efficiency and revenue generation. It empowers agents, managers, and customers for better interactions.
Use Cases
Customers recommend Engagement Management, Measuring Customer Satisfaction, Lead Analytics, as the business use cases that they have been most satisfied with while using NICE Interaction Analytics.
Business Priorities
Increase Sales & Revenue and Enhance Customer Relationships are the most popular business priorities that customers and associates have achieved using NICE Interaction Analytics.
NICE Interaction Analytics Use-Cases and Business Priorities: Customer Satisfaction Data
NICE Interaction Analytics works with different mediums / channels such as Phone Calls. and Video.
Reviews
"...Helping out employee thru coaching so they can improve their soft skills...." Peer review by User
NICE Interaction Analytics, belong to a category of solutions that help Contact Center Software. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.
Popular Business Setting
for NICE Interaction Analytics
Top Industries
- Telecommunications
- Hospital & Health Care
Popular in
- Large Enterprise
- Enterprise
NICE Interaction Analytics is popular in Telecommunications, and Hospital & Health Care, and is widely used by Large Enterprise, and Enterprise,
Comprehensive Insights on NICE Interaction Analytics Use Cases
How can NICE Interaction Analytics optimize your Engagement Management Workflow?
What Are the key features of NICE Interaction Analytics for Measuring Customer Satisfaction?
What benefits does NICE Interaction Analytics offer for Lead Analytics?
What Are the key features of NICE Interaction Analytics for Coaching?
11 buyers and buying teams have used Cuspera to assess how well NICE Interaction Analytics solved their Contact Center Software needs. Cuspera uses 121 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Contact Center Software needs.
Case Studies
CASE STUDY Utility Warehouse
CASE STUDY Maps Credit Union
CASE STUDY Maps Credit Union
CASE STUDY TD Bank
CASE STUDY Nex-Tech Wireless
CASE STUDY A full-service bank in the United Kingdom & Ireland
NICE Interaction Analytics Features
- Low
- Medium
- High
FEATURE | RATINGS AND REVIEWS |
---|---|
AI Powered | Read Reviews (5) |
Custom Reports | Read Reviews (29) |
Analytics | Read Reviews (33) |
CAPABILITIES | RATINGS AND REVIEWS |
---|---|
AI Powered | Read Reviews (5) |
Custom Reports | Read Reviews (29) |
Analytics | Read Reviews (33) |
Software Failure Risk Guidance
?for NICE Interaction Analytics
Top Failure Risks for NICE Interaction Analytics
NICE Ltd. News
NiCE Appoints Jeff Comstock as President, CX Product & Technology
NiCE has appointed Jeff Comstock as President of CX Product & Technology, effective October 1, 2025. Comstock, who previously led Microsoft's Customer Experience applications business, will report to CEO Scott Russell. His extensive experience in AI and enterprise SaaS applications positions him to drive NiCE's innovation and leadership in customer experience.
NiCE Named a Leader in the 2025 Gartner Magic Quadrant for Contact ...
NiCE has been named a Leader in the 2025 Gartner Magic Quadrant for Contact Center as a Service for the eleventh consecutive year. The company was recognized for its CXone Mpower AI platform, which excels in workflow automation and AI-powered agent assistance. This recognition highlights NiCE's leadership in customer experience technology.
NiCE to Acquire Cognigy - Advancing the Leading CX AI Platform to ...
NiCE has announced a definitive agreement to acquire Cognigy, a leader in conversational and agentic AI. This acquisition will integrate Cognigy's AI capabilities with NiCE's CXone Mpower platform, enhancing AI-first customer service delivery. The transaction, valued at approximately $955 million, is expected to close in Q4 2025, pending regulatory approvals.
Staysure Selects NiCE to Deliver Seamless Insurance Experiences for the Modern Traveler with CXone Mpower - Business Wire
Staysure, a leading UK travel insurer, has selected NICEs CXone Mpower platform to modernize its customer service operations. The AI-powered solution will unify digital and voice channels, including WhatsApp, SMS, and chat, and provide real-time support for agents through Copilot and Expert features. This deployment aims to deliver seamless, personalized insurance experiences and accelerate Staysures digital transformation.
NICE Ltd. Profile
Company Name
NICE Ltd.
Company Website
https://www.nice.com/HQ Location
221 River St, Hoboken, New Jersey 07030, US
Employees
5001-10000
Social
Financials
IPO