NICE Interaction Analytics Overview
Nice-Interaction-Analytics leverages big data to enhance contact center efficiency and revenue generation. It empowers agents, managers, and customers for better interactions.
Use Cases
Customers recommend Engagement Management, Measuring Customer Satisfaction, Lead Analytics, as the business use cases that they have been most satisfied with while using NICE Interaction Analytics.
Business Priorities
Increase Sales & Revenue and Enhance Customer Relationships are the most popular business priorities that customers and associates have achieved using NICE Interaction Analytics.
NICE Interaction Analytics Use-Cases and Business Priorities: Customer Satisfaction Data
NICE Interaction Analytics works with different mediums / channels such as Phone Calls. and Video.
Reviews
"...Helping out employee thru coaching so they can improve their soft skills...." Peer review by User
NICE Interaction Analytics, belong to a category of solutions that help Contact Center Software. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.
Popular Business Setting
for NICE Interaction Analytics
Top Industries
- Telecommunications
- Hospital & Health Care
Popular in
- Large Enterprise
- Enterprise
NICE Interaction Analytics is popular in Telecommunications, and Hospital & Health Care, and is widely used by Large Enterprise, and Enterprise,
Comprehensive Insights on NICE Interaction Analytics Use Cases
What solutions does NICE Interaction Analytics provide for Engagement Management?
How can NICE Interaction Analytics optimize your Measuring Customer Satisfaction Workflow?
How efficiently Does NICE Interaction Analytics manage your Lead Analytics?
What Are the key features of NICE Interaction Analytics for Coaching?
10+ more Business Use Cases
11 buyers and buying teams have used Cuspera to assess how well NICE Interaction Analytics solved their Contact Center Software needs. Cuspera uses 121 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Contact Center Software needs.
Peers used NICE Interaction Analytics for engagement management and measuring customer satisfaction
NICE Interaction Analytics Features
- Low
- Medium
- High
| FEATURE | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (5) |
| Custom Reports | Read Reviews (29) |
| Analytics | Read Reviews (33) |
| CAPABILITIES | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (5) |
| Custom Reports | Read Reviews (29) |
| Analytics | Read Reviews (33) |
Software Failure Risk Guidance
?for NICE Interaction Analytics
Top Failure Risks for NICE Interaction Analytics
NICE Ltd. News
Meltwater and NICE partner to bring real - time social Intelligence to customer service
Meltwater and NICE have partnered to enhance customer service with real-time social intelligence.
NICE Ltd. expands global AML strategy with new partnership - Investing.com
NICE Ltd. expands its global anti-money laundering strategy through a new partnership.
San Francisco DEM selects NICE Inform Elite for capturing and analyzing 911 communications - SecurityInfoWatch
San Francisco DEM chooses NICE Inform Elite to capture and analyze 911 communications.
NICE Ltd. Feeds
Q1 Earnings Estimate for NICE Issued By DA Davidson
DA Davidson issued Q1 2025 EPS estimates for NICE Ltd., expecting earnings of $2.24 per share. The firm maintains a "Buy" rating with a $225 price target. NICE's last quarterly earnings were $2.25 per share, missing the consensus estimate of $2.96.
NICE Systems falls sharply on disappointing 2025 guidance
NICE Systems' stock fell 16% after issuing disappointing 2025 guidance, despite beating analysts' expectations for Q4 2024. The company forecasts $693-703 million revenue for Q1 2025, below consensus estimates. Scott Russell has replaced Barak Eilam as CEO.
NICE Reports 80% YOY Increase in Digital Interactions for Retailers Over Black Friday and Cyber Monday Shopping Weekend - Yahoo Finance
NICE reported an 80% increase in digital interactions for retailers during Black Friday and Cyber Monday.
NICE Ltd. Profile
Company Name
NICE Ltd.
Company Website
https://www.nice.com/HQ Location
221 River St, Hoboken, New Jersey 07030, US
Employees
5001-10000
Social
Financials
IPO
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