Nice Performance Management Overview
NICE CXone Performance Management Software aligns employee performance with contact center goals and customer expectations. Continuous improvement is emphasized for optimal results.
Use Cases
Customers recommend Performance Management, Call Recording, Engagement Management, as the business use cases that they have been most satisfied with while using Nice Performance Management.
Business Priorities
Improve Efficiency and Enhance Customer Relationships are the most popular business priorities that customers and associates have achieved using Nice Performance Management.
Nice Performance Management Use-Cases and Business Priorities: Customer Satisfaction Data
Nice Performance Management works with different mediums / channels such as Phone Calls.
Nice Performance Management's features include Recording, Personalization, Dashboard, etc. and Nice Performance Management support capabilities include 24/7 Support, Phone Support, AI Powered, etc. also Nice Performance Management analytics capabilities include Analytics, and Custom Reports.
Reviews
"Telia Finland Oyj has not only experienced dramatic improvements to call handling times and contact center productivity—we have also seen significant improvements in customer satisfaction since deploying the NICE RPA solution." - Topias Huovinen
Nice Performance Management, belong to a category of solutions that help Sales Performance Management. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.
Popular Business Setting
for Nice Performance Management
Top Industries
- Restaurants
- Insurance
- Internet
Popular in
- Mid Market
- Large Enterprise
- Small Business
Nice Performance Management is popular in Restaurants, Insurance, and Internet and is widely used by Mid Market, Large Enterprise, and Small Business.
Comprehensive Insights on Nice Performance Management Use Cases
What Are the key features of Nice Performance Management for Performance Management?
What solutions does Nice Performance Management provide for Call Recording?
What Are the key features of Nice Performance Management for Engagement Management?
How can Nice Performance Management optimize your Helpdesk Management Workflow?
Why is Nice Performance Management the best choice for Coaching?
32 buyers and buying teams have used Cuspera to assess how well Nice Performance Management solved their Sales Performance Management needs. Cuspera uses 274 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Sales Performance Management needs.
Customer Testimonials
| CUSTOMERS | TESTIMONIALS |
|---|---|
|
Telia Finland Oyj has not only experienced dramatic improvements to call handling times and contact center productivity—we have also seen significant improvements in customer satisfaction since deploying the NICE RPA solution. Testimonial By Topias Huovinen |
| CUSTOMERS | TESTIMONIALS |
|---|---|
|
Topias Huovinen Senior Manager Telia Finland Oyj |
Telia Finland Oyj has not only experienced dramatic improvements to call handling times and contact center productivity—we have also seen significant improvements in customer satisfaction since deploying the NICE RPA solution. Testimonial By Topias Huovinen |
Case Studies
CASE STUDY Utility Warehouse
CASE STUDY Maps Credit Union
CASE STUDY TD Bank
CASE STUDY A full-service bank in the United Kingdom & Ireland
CASE STUDY Maps Credit Union
CASE STUDY Nex-Tech Wireless
Video
NICE Performance Management and Enlighten
Peers used Nice Performance Management for performance management and call recording
Nice Performance Management Features
- Low
- Medium
- High
| FEATURE | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (1) |
| Analytics | Read Reviews (11) |
| Custom Reports | Read Reviews (32) |
| CAPABILITIES | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (1) |
| Analytics | Read Reviews (11) |
| Custom Reports | Read Reviews (32) |
Software Failure Risk Guidance
?for Nice Performance Management
Overall Risk Meter
Top Failure Risks for Nice Performance Management
NICE Ltd. News
NiCE Appoints Jeff Comstock as President, CX Product & Technology
NiCE has appointed Jeff Comstock as President of CX Product & Technology, effective October 1, 2025. Comstock, who previously led Microsoft's Customer Experience applications business, will report to CEO Scott Russell. His extensive experience in AI and enterprise SaaS applications positions him to drive NiCE's innovation and leadership in customer experience.
NiCE Named a Leader in the 2025 Gartner Magic Quadrant for Contact ...
NiCE has been named a Leader in the 2025 Gartner Magic Quadrant for Contact Center as a Service for the eleventh consecutive year. The company was recognized for its CXone Mpower AI platform, which excels in workflow automation and AI-powered agent assistance. This recognition highlights NiCE's leadership in customer experience technology.
NiCE to Acquire Cognigy - Advancing the Leading CX AI Platform to ...
NiCE has announced a definitive agreement to acquire Cognigy, a leader in conversational and agentic AI. This acquisition will integrate Cognigy's AI capabilities with NiCE's CXone Mpower platform, enhancing AI-first customer service delivery. The transaction, valued at approximately $955 million, is expected to close in Q4 2025, pending regulatory approvals.
Staysure Selects NiCE to Deliver Seamless Insurance Experiences for the Modern Traveler with CXone Mpower - Business Wire
Staysure, a leading UK travel insurer, has selected NICEs CXone Mpower platform to modernize its customer service operations. The AI-powered solution will unify digital and voice channels, including WhatsApp, SMS, and chat, and provide real-time support for agents through Copilot and Expert features. This deployment aims to deliver seamless, personalized insurance experiences and accelerate Staysures digital transformation.
NICE Ltd. Profile
Company Name
NICE Ltd.
Company Website
https://www.nice.com/HQ Location
221 River St, Hoboken, New Jersey 07030, US
Employees
5001-10000
Social
Financials
IPO
