Nice Performance Management Overview
NICE CXone Performance Management Software aligns employee performance with contact center goals and customer expectations. Continuous improvement is emphasized for optimal results.
Use Cases
Customers recommend Performance Management, Call Recording, Engagement Management, as the business use cases that they have been most satisfied with while using Nice Performance Management.
Business Priorities
Improve Efficiency and Enhance Customer Relationships are the most popular business priorities that customers and associates have achieved using Nice Performance Management.
Nice Performance Management Use-Cases and Business Priorities: Customer Satisfaction Data
Nice Performance Management works with different mediums / channels such as Phone Calls.
Nice Performance Management's features include Recording, Personalization, Dashboard, etc. and Nice Performance Management support capabilities include 24/7 Support, Phone Support, AI Powered, etc. also Nice Performance Management analytics capabilities include Analytics, and Custom Reports.
Reviews
"Telia Finland Oyj has not only experienced dramatic improvements to call handling times and contact center productivity—we have also seen significant improvements in customer satisfaction since deploying the NICE RPA solution." - Topias Huovinen
Nice Performance Management, belong to a category of solutions that help Sales Performance Management. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.
Popular Business Setting
for Nice Performance Management
Top Industries
- Restaurants
- Insurance
- Internet
Popular in
- Mid Market
- Large Enterprise
- Small Business
Nice Performance Management is popular in Restaurants, Insurance, and Internet and is widely used by Mid Market, Large Enterprise, and Small Business.
Comprehensive Insights on Nice Performance Management Use Cases
What solutions does Nice Performance Management provide for Performance Management?
What solutions does Nice Performance Management provide for Call Recording?
How efficiently Does Nice Performance Management manage your Engagement Management?
How does Nice Performance Management address your Helpdesk Management Challenges?
How can Nice Performance Management enhance your Coaching process?
13+ more Business Use Cases
32 buyers and buying teams have used Cuspera to assess how well Nice Performance Management solved their Sales Performance Management needs. Cuspera uses 274 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Sales Performance Management needs.
Customer Testimonials
| CUSTOMERS | TESTIMONIALS |
|---|---|
|
Telia Finland Oyj has not only experienced dramatic improvements to call handling times and contact center productivity—we have also seen significant improvements in customer satisfaction since deploying the NICE RPA solution. Testimonial By Topias Huovinen |
| CUSTOMERS | TESTIMONIALS |
|---|---|
|
Topias Huovinen Senior Manager Telia Finland Oyj |
Telia Finland Oyj has not only experienced dramatic improvements to call handling times and contact center productivity—we have also seen significant improvements in customer satisfaction since deploying the NICE RPA solution. Testimonial By Topias Huovinen |
Video
NICE Performance Management and Enlighten
Peers used Nice Performance Management for performance management and call recording
Nice Performance Management Features
- Low
- Medium
- High
| FEATURE | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (1) |
| Analytics | Read Reviews (11) |
| Custom Reports | Read Reviews (32) |
| CAPABILITIES | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (1) |
| Analytics | Read Reviews (11) |
| Custom Reports | Read Reviews (32) |
Software Failure Risk Guidance
?for Nice Performance Management
Overall Risk Meter
Top Failure Risks for Nice Performance Management
NICE Ltd. News
NiCE Launches CXone Mpower Agents: Enterprise-Grade Agentic AI Agents Built for CX to Deliver Automated Fulfillment - Business Wire
nice has launched CXone Mpower Agents, a new suite of enterprise-grade agentic AI agents designed for customer experience automation. These AI agents enable automated fulfillment in contact centers, supporting digital experience platforms and modern customer service operations. The solution targets organizations seeking to enhance customer engagement through AI-driven automation and hyper-personalization.
H&R Block Transforms Into Digital-First, AI-Powered Customer Care Organization with NiCE CXone Mpower - Business Wire
H&R Block has transformed its customer service operations by deploying NICE CXone Mpower, shifting from traditional call centers to a digital-first, AI-powered support model. The rapid migration enabled scalable, automated customer care, handling over 5 million calls in four months. Leveraging AI-driven features like Autopilot and coaching, H&R Block achieved seven-figure cost savings, improved agent performance, and higher customer satisfaction.
NICE signs strategic collaboration agreement with AWS to accelerate end-to-end customer service automation at scale - iTWire
NICE and AWS have entered a strategic collaboration to advance large-scale, end-to-end customer service automation. The agreement leverages NICE's AI-driven customer service automation solutions with AWS's cloud infrastructure, aiming to accelerate digital transformation for enterprises seeking scalable, intelligent customer experience platforms.
Meltwater and NICE partner to bring real - time social Intelligence to customer service
Meltwater and NICE have partnered to enhance customer service with real-time social intelligence.
NICE Ltd. Profile
Company Name
NICE Ltd.
Company Website
https://www.nice.com/HQ Location
221 River St, Hoboken, New Jersey 07030, US
Employees
5001-10000
Social
Financials
IPO
