Nice Performance Management Overview
NICE CXone Performance Management Software aligns employee performance with contact center goals and customer expectations. Continuous improvement is emphasized for optimal results.
Use Cases
Customers recommend Performance Management, Call Recording, Engagement Management, as the business use cases that they have been most satisfied with while using Nice Performance Management.
Business Priorities
Improve Efficiency and Enhance Customer Relationships are the most popular business priorities that customers and associates have achieved using Nice Performance Management.
Nice Performance Management Use-Cases and Business Priorities: Customer Satisfaction Data
Nice Performance Management works with different mediums / channels such as Phone Calls.
Nice Performance Management's features include Recording, Personalization, Dashboard, etc. and Nice Performance Management support capabilities include 24/7 Support, Phone Support, AI Powered, etc. also Nice Performance Management analytics capabilities include Analytics, and Custom Reports.
Reviews
"Telia Finland Oyj has not only experienced dramatic improvements to call handling times and contact center productivity—we have also seen significant improvements in customer satisfaction since deploying the NICE RPA solution." - Topias Huovinen
Nice Performance Management, belong to a category of solutions that help Sales Performance Management. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.
Popular Business Setting
for Nice Performance Management
Top Industries
- Restaurants
- Insurance
- Internet
Popular in
- Mid Market
- Large Enterprise
- Small Business
Nice Performance Management is popular in Restaurants, Insurance, and Internet and is widely used by Mid Market, Large Enterprise, and Small Business.
Nice Performance Management Customer wins, Customer success stories, Case studies
How does Nice Performance Management facilitate Performance Management?
How efficiently Does Nice Performance Management manage your Call Recording?
What solutions does Nice Performance Management provide for Engagement Management?
What benefits does Nice Performance Management offer for Helpdesk Management?
How can Nice Performance Management enhance your Coaching process?
32 buyers and buying teams have used Cuspera to assess how well Nice Performance Management solved their Sales Performance Management needs. Cuspera uses 274 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Sales Performance Management needs.
| CUSTOMERS | TESTIMONIALS |
|---|---|
|
Telia Finland Oyj has not only experienced dramatic improvements to call handling times and contact center productivity—we have also seen significant improvements in customer satisfaction since deploying the NICE RPA solution. Testimonial By Topias Huovinen |
| CUSTOMERS | TESTIMONIALS |
|---|---|
|
Topias Huovinen Senior Manager Telia Finland Oyj |
Telia Finland Oyj has not only experienced dramatic improvements to call handling times and contact center productivity—we have also seen significant improvements in customer satisfaction since deploying the NICE RPA solution. Testimonial By Topias Huovinen |
Staysure Selects NiCE to Deliver Seamless Insurance Experiences for the Modern Traveler with CXone Mpower - Business Wire
Read more →H&R Block Transforms Into Digital-First, AI-Powered Customer Care Organization with NiCE CXone Mpower - Business Wire
Read more →San Francisco DEM selects NICE Inform Elite for capturing and analyzing 911 communications - SecurityInfoWatch
Read more →Utility Warehouse - Utilities
Read more →TD Bank - Banking
Read more →Nex-Tech Wireless - Telecommunications
Read more →NICE Performance Management and Enlighten
Peers used Nice Performance Management for performance management and call recording
Nice Performance Management Features
- Low
- Medium
- High
| FEATURE | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (1) |
| Analytics | Read Reviews (11) |
| Custom Reports | Read Reviews (32) |
| CAPABILITIES | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (1) |
| Analytics | Read Reviews (11) |
| Custom Reports | Read Reviews (32) |
Software Failure Risk Guidance
?for Nice Performance Management
Overall Risk Meter
Top Failure Risks for Nice Performance Management
NICE Ltd. News
NiCE Named a Leader in IDC MarketScape European Contact Center-as-a-Service Vendor Assessment 2025 - Markets Financial Content
NiCE has been recognized as a Leader in the IDC MarketScape European Contact Center-as-a-Service Vendor Assessment 2025. The recognition highlights NiCE's CX AI platform, CXone Mpower, known for its multi-lingual Gen AI-powered omni-channel capabilities and customer journey orchestration. This platform is particularly suited for regulated industries and large organizations seeking secure, AI-driven customer experience solutions.
NiCE and IGT Solutions Accelerate AI-First CX Transformation for Global Brands with CXone Mpower - Markets Financial Content
NiCE and IGT Solutions have partnered to enhance AI-driven customer experience (CX) for global brands using NiCE's CXone Mpower platform. This collaboration aims to accelerate the transformation of customer service operations by integrating advanced AI capabilities.
NiCE Appoints Arun Chandra as Chief Operating Officer to Lead Newly ...
NiCE has appointed Arun Chandra as Chief Operating Officer to lead its newly formed Global Customer Operations division. Chandra, a former executive at Disney, Meta, and HPE, will drive operational excellence and support NiCE's AI-first customer experience strategy. He will report to CEO Scott Russell and join the Executive Leadership Team.
NiCE Reports 13% Year-Over-Year Cloud Revenue Growth for the Third ...
NiCE reported a 13% year-over-year increase in cloud revenue for Q3 2025, reaching $562.9 million. The company also completed the acquisition of Cognigy, enhancing its AI capabilities. AI ARR grew by 49% year-over-year. NiCE raised its full-year 2025 revenue guidance, reflecting strong performance in its AI-first strategy and CX AI business.
NICE Ltd. Profile
Company Name
NICE Ltd.
Company Website
https://www.nice.com/HQ Location
221 River St, Hoboken, New Jersey 07030, US
Employees
5001-10000
Social
Financials
IPO
