NICE Voice of the Customer Overview
Nice-voice-of-the-customer enhances customer satisfaction by combining, analyzing, and acting on contact center interactions, solicited feedback, and operational data. Voice of the Customer programs are supercharged with this comprehensive feedback management.
Use Cases
Customers recommend Collecting Feedback, Engaging Conversational Surveys, Communication Management, as the business use cases that they have been most satisfied with while using NICE Voice of the Customer.
Business Priorities
Improve Customer Satisfaction and Improve ROI are the most popular business priorities that customers and associates have achieved using NICE Voice of the Customer.
NICE Voice of the Customer Use-Cases and Business Priorities: Customer Satisfaction Data
NICE Voice of the Customer's features include Embedded Survey Forms. and NICE Voice of the Customer support capabilities include 24/7 Support, AI Powered, Email Support, etc. also NICE Voice of the Customer analytics capabilities include Analytics, and Custom Reports.
Reviews
"...We are able to interact with our customers more and therefore are improving our customer service and overall performance...." Peer review by User
NICE Voice of the Customer, belong to a category of solutions that help Customer Feedback Management. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.
Popular Business Setting
for NICE Voice of the Customer
Top Industries
- Marketing and Advertising
- Telecommunications
- Wholesale
Popular in
- Large Enterprise
- Enterprise
- Mid Market
NICE Voice of the Customer is popular in Marketing And Advertising, Telecommunications, and Wholesale and is widely used by Large Enterprise, Enterprise, and Mid Market.
Comprehensive Insights on NICE Voice of the Customer Use Cases
What solutions does NICE Voice of the Customer provide for Collecting Feedback?
How can NICE Voice of the Customer optimize your Engaging Conversational Surveys Workflow?
NICE Voice of the Customer Features
- Low
- Medium
- High
| FEATURE | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (9) |
| Analytics | Read Reviews (10) |
| Custom Reports | Read Reviews (7) |
| CAPABILITIES | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (9) |
| Analytics | Read Reviews (10) |
| Custom Reports | Read Reviews (7) |
Software Failure Risk Guidance
?for NICE Voice of the Customer
Top Failure Risks for NICE Voice of the Customer
NICE Ltd. News
Meltwater and NICE partner to bring real - time social Intelligence to customer service
Meltwater and NICE have partnered to enhance customer service with real-time social intelligence.
NICE Ltd. expands global AML strategy with new partnership - Investing.com
NICE Ltd. expands its global anti-money laundering strategy through a new partnership.
San Francisco DEM selects NICE Inform Elite for capturing and analyzing 911 communications - SecurityInfoWatch
San Francisco DEM chooses NICE Inform Elite to capture and analyze 911 communications.
NICE Ltd. Feeds
Q1 Earnings Estimate for NICE Issued By DA Davidson
DA Davidson issued Q1 2025 EPS estimates for NICE Ltd., expecting earnings of $2.24 per share. The firm maintains a "Buy" rating with a $225 price target. NICE's last quarterly earnings were $2.25 per share, missing the consensus estimate of $2.96.
NICE Systems falls sharply on disappointing 2025 guidance
NICE Systems' stock fell 16% after issuing disappointing 2025 guidance, despite beating analysts' expectations for Q4 2024. The company forecasts $693-703 million revenue for Q1 2025, below consensus estimates. Scott Russell has replaced Barak Eilam as CEO.
NICE Reports 80% YOY Increase in Digital Interactions for Retailers Over Black Friday and Cyber Monday Shopping Weekend - Yahoo Finance
NICE reported an 80% increase in digital interactions for retailers during Black Friday and Cyber Monday.
NICE Ltd. Profile
Company Name
NICE Ltd.
Company Website
https://www.nice.com/HQ Location
221 River St, Hoboken, New Jersey 07030, US
Employees
5001-10000
Social
Financials
IPO
Get a personalised risk report for NICE Voice of the Customer
See Sample Risk ReportTell us more about yourself so that we can personalise incidents for your location, industry etc.
Connect to vendor request
NICE Voice of the Customer may get in touch with you regarding your request.
Request Custom Quote
NICE Ltd. will get in touch with you regarding your request.