NinjaOne (formerly NinjaRMM) Overview
NinjaOne, formerly NinjaRMM, is a top-rated UEM & IT management software. It offers an all-in-one platform with no contracts or platform fees, plus free onboarding and local support.
Use Cases
Customers recommend Helpdesk Management, Onboarding, Contract Management, as the business use cases that they have been most satisfied with while using NinjaOne (formerly NinjaRMM).
Business Priorities
Acquire Customers and Enhance Customer Relationships are the most popular business priorities that customers and associates have achieved using NinjaOne (formerly NinjaRMM).
NinjaOne (formerly NinjaRMM) Use-Cases and Business Priorities: Customer Satisfaction Data
NinjaOne (formerly NinjaRMM) works with different mediums / channels such as Phone Calls.
NinjaOne (formerly NinjaRMM)'s features include Alerts: Popups & Notifications, Dashboard, Ticketing, etc. and NinjaOne (formerly NinjaRMM) support capabilities include Phone Support, Email Support, Chat Support, etc. also NinjaOne (formerly NinjaRMM) analytics capabilities include Analytics, and Custom Reports.
Reviews
"...Scheduled maintenance and updates have helped keep support time more predictable...." Peer review by Brian W, President, Information Technology and Services
Peer review evidence (same sources as the product rating summary)
"...Easy to navigate interface, useful information at your fingertips, ability to quickly see "behind the scenes" when a user calls for help..." Peer review by Greg Smith
"...Other RMMs need a team of onboarders to show you how to use it over a period of a month...." Peer review by Brian A., CEO, Information Technology and Services
"..."Ninja has been a perfect fit for SidNetworks and has been instrumental in improving the profitability of my contracts through automated patch management, maintenance scripts, and a great remote administration tool!"..." #1 Rated Remote Monitoring and Management Software
NinjaOne (formerly NinjaRMM), Rippling, Giva, Cayzu Help Desk, Asset Panda, etc., all belong to a category of solutions that help Help Desk. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.
Popular Business Setting
for NinjaOne (formerly NinjaRMM)
Top Industries
- Information Technology and Services
- Computer & Network Security
- Computer Software
Popular in
- Small Business
- Mid Market
- Enterprise
NinjaOne (formerly NinjaRMM) is popular in Information Technology And Services, Computer & Network Security, and Computer Software and is widely used by Small Business, Mid Market, and Enterprise.
NinjaOne (formerly NinjaRMM) Customer wins, Customer success stories, Case studies
What Are the key features of NinjaOne (formerly NinjaRMM) for Helpdesk Management?
Why is NinjaOne (formerly NinjaRMM) the best choice for Onboarding?
What solutions does NinjaOne (formerly NinjaRMM) provide for Contract Management?
How does NinjaOne (formerly NinjaRMM) facilitate Workflow Management?
How can NinjaOne (formerly NinjaRMM) enhance your Competitive Intelligence process?
11 buyers and buying teams have used Cuspera to assess how well NinjaOne (formerly NinjaRMM) solved their Help Desk needs. Cuspera uses 1388 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Help Desk needs.
ADITS - Information Technology And Services - Medium
IPE Infogérance et Solutions Informatiques (IPE) - Information Technology And Services - Medium
Ener Systems - Information Technology And Services - Small
Introducing the NinjaOne Platform
Frequently Asked Questions(FAQ)
for NinjaOne (formerly NinjaRMM)
What is NinjaOne (formerly NinjaRMM)?
NinjaOne (formerly NinjaRMM) is a Remote Monitoring and Management software for Managed Service Providers (MSP) and Internal IT teams and IT professionals enabling better customer experience and effective IT Management.
The features include a single-pane-of-glass view providing the status of servers, laptops, network devices, workstations and other endpoints, indicating those that need immediate attention. Security and compliance are enabled through integrated antivirus, configuration management and automated patch management to remove vulnerabilities.
Automation of daily tasks with on-demand, triggered or scheduled scripts enables efficiencies in operations, remote access tools provide take-control of endpoints when required, and asset management through inventory tracking tools, and reports are some of the other features.
What is NinjaOne (formerly NinjaRMM) used for?
What are the top features of NinjaOne (formerly NinjaRMM)?
Who uses NinjaOne (formerly NinjaRMM)?
What are NinjaOne (formerly NinjaRMM) alternatives?
Where is NinjaOne (formerly NinjaRMM) located?
Peers used NinjaOne (formerly NinjaRMM) for helpdesk management and onboarding
NinjaOne (formerly NinjaRMM) Competitors
NinjaOne (formerly NinjaRMM) Features
- Low
- Medium
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| FEATURE | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (1) |
| Analytics | Read Reviews (28) |
| Custom Reports | Read Reviews (148) |
| CAPABILITIES | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (1) |
| Analytics | Read Reviews (28) |
| Custom Reports | Read Reviews (148) |
Software Failure Risk Guidance
?for NinjaOne (formerly NinjaRMM)
Overall Risk Meter
Top Failure Risks for NinjaOne (formerly NinjaRMM)
NinjaOne, LLC. News
NinjaOne Supports Reboots Inside an Automation Chain
NinjaOne has introduced the "Reboot Inside an Automation Chain" feature in its 13.0 release, allowing automation workflows to continue seamlessly after a reboot. This enhancement supports complex workflows in application installations, device provisioning, and system repairs, eliminating manual intervention and reducing script complexity. Technicians can now build end-to-end automation processes that are more reliable and efficient, reflecting real-world IT tasks.
How NinjaOne Stopped KB083769 Before It Broke Your Endpoints
NinjaOne's Patch Intelligence AI automatically protected customers from the problematic Windows 11 update KB5083769, which caused significant issues like boot loops and network failures. The AI flagged the update as "Caution," preventing its deployment and allowing administrators to manage affected devices effectively. This illustrates the importance of autonomous patch management in maintaining endpoint security and operational continuity.
Lost Device Control with NinjaOne MDM
NinjaOne introduces Lost Mode for its Mobile Device Management (MDM) platform, enabling IT teams to instantly lock and track lost Android, iOS, and iPadOS devices. This feature provides continuous location updates and remote sound triggers, enhancing recovery and security. It supports consistent device management across platforms, crucial for distributed teams, and reduces data exposure risks.
GTS Announces Partnership with NinjaOne
GTS and NinjaOne have formed a partnership to enhance their service offerings. This collaboration aims to integrate NinjaOne's IT management solutions with GTS's service portfolio, providing improved IT management capabilities to their clients.
NinjaOne, LLC. Profile
Company Name
NinjaOne, LLC.
Company Website
https://www.ninjaone.com/HQ Location
San Francisco, California
Employees
1001-5000
Social
Financials
SERIES C
