NinjaOne (formerly NinjaRMM) Overview

NinjaOne, formerly NinjaRMM, is a top-rated UEM & IT management software. It offers an all-in-one platform with no contracts or platform fees, plus free onboarding and local support.

Use Cases

Customers recommend Helpdesk Management, Onboarding, Contract Management, as the business use cases that they have been most satisfied with while using NinjaOne (formerly NinjaRMM).

Other use cases:

  • Workflow Management
  • Competitive Intelligence
  • Billing And Invoice Management
  • Measuring Customer Satisfaction
  • Social Media Analytics
  • Channel Marketing
  • Content Management
See all use cases See less use cases

Business Priorities

Acquire Customers and Enhance Customer Relationships are the most popular business priorities that customers and associates have achieved using NinjaOne (formerly NinjaRMM).

Other priorities:

  • Scale Best Practices
  • Grow Market Share
  • Improve Efficiency
  • Increase Sales & Revenue
  • Improve ROI
  • Enter New Markets Internationally Or Locally
See all business priorities See less business priorities

NinjaOne (formerly NinjaRMM) Use-Cases and Business Priorities: Customer Satisfaction Data

NinjaOne (formerly NinjaRMM) works with different mediums / channels such as Phone Calls.

NinjaOne (formerly NinjaRMM)'s features include Alerts: Popups & Notifications, Dashboard, Ticketing, etc. and NinjaOne (formerly NinjaRMM) support capabilities include Phone Support, Email Support, Chat Support, etc. also NinjaOne (formerly NinjaRMM) analytics capabilities include Analytics, and Custom Reports.

Reviews

"...Other RMMs need a team of onboarders to show you how to use it over a period of a month...." Peer review by Brian A., CEO, Information Technology and Services

Peer review evidence (same sources as the product rating summary)

"...Pros, the cost, the fact that you are not locked into a contract, the simplicity, the fact that their support is extremely helpful and are able to reach...." Peer review by Anonymous Reviewer
"...We are onboarding majority of our existing customers to Managed services and it has been reliable, secure, and a great business tool to expand and sleep well at night knowing the NinjaRMM will self-heal customers' computer failures...." Peer review by Art K., CEO, Computer & Network Security
"...I do like that NinjaRMM is billed monthly with no contract commitments, same as MaxFocus...." Peer review by David S., Information Technology and Services

NinjaOne (formerly NinjaRMM), Rippling, Giva, Cayzu Help Desk, Asset Panda, etc., all belong to a category of solutions that help Help Desk. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Popular Business Setting

for NinjaOne (formerly NinjaRMM)

Top Industries

  • Information Technology and Services
  • Computer & Network Security
  • Computer Software

Popular in

  • Small Business
  • Mid Market
  • Enterprise

NinjaOne (formerly NinjaRMM) is popular in Information Technology And Services, Computer & Network Security, and Computer Software and is widely used by Small Business, Mid Market, and Enterprise.

NinjaOne (formerly NinjaRMM) Customer wins, Customer success stories, Case studies

What benefits does NinjaOne (formerly NinjaRMM) offer for Helpdesk Management?

How does NinjaOne (formerly NinjaRMM) address your Onboarding Challenges?

How efficiently Does NinjaOne (formerly NinjaRMM) manage your Contract Management?

What solutions does NinjaOne (formerly NinjaRMM) provide for Workflow Management?

How does NinjaOne (formerly NinjaRMM) facilitate Competitive Intelligence?

11 buyers and buying teams have used Cuspera to assess how well NinjaOne (formerly NinjaRMM) solved their Help Desk needs. Cuspera uses 1388 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Help Desk needs.

 

Carahsoft - IT Solutions - Large

How Carahsoft Expanded Its NinjaOne Platform To Cloud Backup

Reston, USA

Carahsoft expanded its use of NinjaOne by adopting NinjaOne SaaS Backup to enhance its Microsoft 365 environment protection. This move eliminated manual backup maintenance, ensured continuous data pr...otection, and allowed Carahsoft to focus on strategic projects. The adoption supports compliance with public sector standards and offers reliable, cost-effective data backup and recovery.

Read on →
 

Brazilian organizations - Chemicals And Advanced Materials

Previously Undocumented NinjaOne RMM Abuse Chain| Cato Networks

Cato Networks' research uncovered a phishing campaign targeting Brazilian organizations using NinjaOne's Remote Monitoring and Management (RMM) software. The campaign exploits social engineering tact...ics, tricking users into downloading a NinjaOne agent for remote access. This highlights the misuse of legitimate RMM tools in cyber threats, emphasizing the need for vigilance in software installations.

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IDC Study Finds NinjaOne Delivers 720% ROI for Enterprise IT Operations

IDC's study reveals that NinjaOne delivers a 720% ROI over three years for enterprise IT operations, with a four-month payback period. Customers experienced a 31% reduction in endpoint management cos...ts and improved security response times by 63%. The unified SaaS platform enhanced technician efficiency and reduced service desk tickets, leading to significant productivity gains.

Read on →

ADITS - Information Technology And Services - Medium

NinjaOne SaaS Backup helped ADITS migrate 5,000 Microsoft 365 seats in just 11 days with zero data loss. ADITS faced unreliable backups, poor visibility, and billing headaches from their previous ven...dor. NinjaOne restored backup confidence, improved visibility, and simplified billing. Predictable, contract-free billing reduced overhead and built trust. Real-time updates and hands-on support eased the migration process.

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IPE Infogérance et Solutions Informatiques (IPE) - Information Technology And Services - Medium

NinjaOne helped IPE Infogérance et Solutions Informatiques quadruple technician productivity without adding staff. The MSP replaced five legacy tools and automated endpoint management, reducing manua...l work. NinjaOne's unified platform enabled IPE to scale from 600 to over 4,000 endpoints. The team now focuses on proactive service and customer relationships. IPE has been a NinjaOne customer since 2016.

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Ener Systems - Information Technology And Services - Small

NinjaOne Unified Backup helped Ener Systems protect client email data. Ener Systems faced risks from ransomware, email compromise, and compliance gaps. NinjaOne provided immutable backups and streaml...ined eDiscovery tools. Email journaling ensured a tamper-proof record for legal and audit needs. Ener Systems now offers reliable email archiving and backup to its clients.

Read more →

Introducing the NinjaOne Platform

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Frequently Asked Questions(FAQ)

for NinjaOne (formerly NinjaRMM)

What is NinjaOne (formerly NinjaRMM)?

NinjaOne (formerly NinjaRMM) is a Remote Monitoring and Management software for Managed Service Providers (MSP) and Internal IT teams and IT professionals enabling better customer experience and effective IT Management.

The features include a single-pane-of-glass view providing the status of servers, laptops, network devices, workstations and other endpoints, indicating those that need immediate attention. Security and compliance are enabled through integrated antivirus, configuration management and automated patch management to remove vulnerabilities.

Automation of daily tasks with on-demand, triggered or scheduled scripts enables efficiencies in operations, remote access tools provide take-control of endpoints when required, and asset management through inventory tracking tools, and reports are some of the other features.

What is NinjaOne (formerly NinjaRMM) used for?

NinjaOne (formerly NinjaRMM) is a Help Desk Software mainly used by its customers to Acquire Customers and Enhance Customer Relationships by Helpdesk Management, Onboarding and Contract Management .

What are the top features of NinjaOne (formerly NinjaRMM)?

Alerts: popups & Notifications, Dashboard and Ticketing are some of the top features of NinjaOne (formerly NinjaRMM).

Who uses NinjaOne (formerly NinjaRMM)?

NinjaOne (formerly NinjaRMM) is used by Information Technology And Services, Computer & Network Security and Computer Software among other industries.

What are NinjaOne (formerly NinjaRMM) alternatives?

Rippling, Giva, Cayzu Help Desk and Asset Panda are popular alternatives for NinjaOne (formerly NinjaRMM).

Where is NinjaOne (formerly NinjaRMM) located?

NinjaOne (formerly NinjaRMM) is headquartered at San Francisco, California.
lightning

Peers used NinjaOne (formerly NinjaRMM) for helpdesk management and onboarding

NinjaOne (formerly NinjaRMM) Competitors

NinjaOne (formerly NinjaRMM) Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
AI Powered

2.92/5 ★

Read Reviews (1)
Analytics

4.67/5 ★

Read Reviews (28)
Custom Reports

3.37/5 ★

Read Reviews (148)
CAPABILITIES RATINGS AND REVIEWS
AI Powered

2.92/5 ★

Read Reviews (1)
Analytics

4.67/5 ★

Read Reviews (28)
Custom Reports

3.37/5 ★

Read Reviews (148)

Software Failure Risk Guidance

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for NinjaOne (formerly NinjaRMM)

Overall Risk Meter

Low Medium High

Top Failure Risks for NinjaOne (formerly NinjaRMM)

NinjaOne, LLC. News

Executive

NinjaOne ernennt Mitchell Plonski zum Senior Vice President ...

NinjaOne has appointed Mitchell Plonski as Senior Vice President of Global Public Sector to advance its global government strategy. Plonski brings extensive public sector experience, having scaled businesses at Halcyon and Shift5.

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Product

Deeper Linux Support for NinjaOne Remote and NinjaOne Backup

NinjaOne has expanded its support for Linux across its Remote and Backup solutions, enabling seamless remote access and data protection for Linux, Windows, and macOS from a single platform. This integration simplifies IT management by reducing the need for separate tools, offering consistent security controls, and ensuring comprehensive endpoint coverage for IT teams and MSPs.

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Product

Bridge the Linux Gap with NinjaOne 14.0: Seamlessly Discover, Deploy, and Support Every Endpoint

NinjaOne's 14.0 release enhances its platform with features like Linux support for backup and remote access, software license usage metering, and vulnerability management improvements. The update enables IT professionals to manage endpoints across operating systems, streamline software deployment, and improve security workflows, offering a unified experience for IT asset management and cybersecurity.

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Product

NinjaOne Vulnerability Management Now with CISA KEV Intelligence

NinjaOne has integrated CISA's Known Exploited Vulnerabilities (KEV) intelligence into its Vulnerability Management platform. This enhancement allows IT and security teams to prioritize vulnerabilities based on active exploitation risk rather than just severity scores. The integration supports automated workflows for faster remediation and strengthens compliance and reporting by providing threat-informed remediation decisions.

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NinjaOne, LLC. Profile

Company Name

NinjaOne, LLC.

Company Website

https://www.ninjaone.com/

HQ Location

San Francisco, California

Employees

1001-5000

Social

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Financials

SERIES C