NinjaOne (formerly NinjaRMM) Overview

NinjaOne, formerly NinjaRMM, is a top-rated UEM & IT management software. It offers an all-in-one platform with no contracts or platform fees, plus free onboarding and local support.

Use Cases

Customers recommend Helpdesk Management, Onboarding, Contract Management, as the business use cases that they have been most satisfied with while using NinjaOne (formerly NinjaRMM).

Other use cases:

  • Workflow Management
  • Competitive Intelligence
  • Billing And Invoice Management
  • Measuring Customer Satisfaction
  • Social Media Analytics
  • Channel Marketing
  • Content Management
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Business Priorities

Acquire Customers and Enhance Customer Relationships are the most popular business priorities that customers and associates have achieved using NinjaOne (formerly NinjaRMM).

Other priorities:

  • Scale Best Practices
  • Grow Market Share
  • Improve Efficiency
  • Increase Sales & Revenue
  • Improve ROI
  • Enter New Markets Internationally Or Locally
See all business priorities See less business priorities

NinjaOne (formerly NinjaRMM) Use-Cases and Business Priorities: Customer Satisfaction Data

NinjaOne (formerly NinjaRMM) works with different mediums / channels such as Phone Calls.

NinjaOne (formerly NinjaRMM)'s features include Alerts: Popups & Notifications, Dashboard, Ticketing, etc. and NinjaOne (formerly NinjaRMM) support capabilities include Phone Support, Email Support, Chat Support, etc. also NinjaOne (formerly NinjaRMM) analytics capabilities include Analytics, and Custom Reports.

Reviews

"...Scheduled maintenance and updates have helped keep support time more predictable...." Peer review by Brian W, President, Information Technology and Services

Peer review evidence (same sources as the product rating summary)

"...Ninja's staff is always willing to help and their support is top-notch!..." Peer review by Steve Ricketts, Director Of Technical Services, Roeing Corporation
"...Ninja boasts a responsive development team, a vibrant user community, and an excellent account management team...." Peer review by CHRISTOPHER S., Owner, Information Technology and Services
"...I do like that NinjaRMM is billed monthly with no contract commitments, same as MaxFocus...." Peer review by David S., Information Technology and Services

NinjaOne (formerly NinjaRMM), Rippling, Giva, Cayzu Help Desk, Asset Panda, etc., all belong to a category of solutions that help Help Desk. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Popular Business Setting

for NinjaOne (formerly NinjaRMM)

Top Industries

  • Information Technology and Services
  • Computer & Network Security
  • Computer Software

Popular in

  • Small Business
  • Mid Market
  • Enterprise

NinjaOne (formerly NinjaRMM) is popular in Information Technology And Services, Computer & Network Security, and Computer Software and is widely used by Small Business, Mid Market, and Enterprise.

NinjaOne (formerly NinjaRMM) Customer wins, Customer success stories, Case studies

How can NinjaOne (formerly NinjaRMM) enhance your Helpdesk Management process?

How efficiently Does NinjaOne (formerly NinjaRMM) manage your Onboarding?

What Are the key features of NinjaOne (formerly NinjaRMM) for Contract Management?

How does NinjaOne (formerly NinjaRMM) address your Workflow Management Challenges?

How does NinjaOne (formerly NinjaRMM) facilitate Competitive Intelligence?

11 buyers and buying teams have used Cuspera to assess how well NinjaOne (formerly NinjaRMM) solved their Help Desk needs. Cuspera uses 1388 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Help Desk needs.

 

NinjaOne Backup Passes 15, 000 Customers As Demand Grows For Unified IT ...

NinjaOne Backup has surpassed 15,000 customers, reflecting growing demand for its unified IT management solutions. This milestone highlights the company's expanding customer base and the increasing a...doption of its backup services in the IT sector.

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NinjaOne Unified Backup Surpasses Fifteen Thousand Customers

NinjaOne announced that its Unified Backup solution now serves over 15,000 customers globally. The solution integrates device and SaaS backup into the NinjaOne Unified IT Operations Platform, enhanci...ng efficiency and recovery speed. Recent updates include a new backup engine for better storage efficiency and AI-driven Boot Verify for automated recoverability validation, simplifying compliance and backup management for IT teams and MSPs.

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NinjaOne Gains Record Adoption in Healthcare Sector

NinjaOne has significantly expanded its presence in the healthcare sector, adding nearly 1,000 new healthcare customers and achieving a 70% year-over-year increase in healthcare-related annual recurr...ing revenue. The company's Unified IT Operations Platform simplifies IT management for healthcare organizations, enhancing compliance, reducing risks, and improving efficiency. This growth reflects the sector's demand for streamlined IT operations to enhance patient care.

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AspireHR - Professional Services - Professional Services

NinjaOne helped AspireHR move from manual, on-premises IT management to a secure, cloud-native solution. AspireHR used NinjaOne to create a zero-trust environment and automate patch management. The p...latform provided patch automation, anti-malware, scripting, and software deployment in one tool. AspireHR now tracks, audits, and reports on device security for client assurance. This reduced administrative work and improved endpoint compliance.

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city of Erding - Government Administration - Government Administration

NinjaOne automated patching for the city of Erding, cutting patch times to under 10 minutes. The IT team now uses a unified dashboard for endpoint management and remote troubleshooting, saving up to ...2 hours per issue. No more on-site support is needed. Their patching score stays above 90%. IT work is now faster, more secure, and less stressful.

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Solutions30 - Information Technology And Services - Information Technology and Services

NinjaOne helped Solutions30 manage 16,000 field technicians across 10 countries. The company faced challenges with patch visibility and manual processes. NinjaOne's endpoint management platform enabl...ed real-time device monitoring and automated patch deployment. Solutions30 reduced administrative overhead and improved operational efficiency. The platform provided rapid vulnerability identification and significant time and cost savings.

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Introducing the NinjaOne Platform

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Frequently Asked Questions(FAQ)

for NinjaOne (formerly NinjaRMM)

What is NinjaOne (formerly NinjaRMM)?

NinjaOne (formerly NinjaRMM) is a Remote Monitoring and Management software for Managed Service Providers (MSP) and Internal IT teams and IT professionals enabling better customer experience and effective IT Management.

The features include a single-pane-of-glass view providing the status of servers, laptops, network devices, workstations and other endpoints, indicating those that need immediate attention. Security and compliance are enabled through integrated antivirus, configuration management and automated patch management to remove vulnerabilities.

Automation of daily tasks with on-demand, triggered or scheduled scripts enables efficiencies in operations, remote access tools provide take-control of endpoints when required, and asset management through inventory tracking tools, and reports are some of the other features.

What is NinjaOne (formerly NinjaRMM) used for?

NinjaOne (formerly NinjaRMM) is a Help Desk Software mainly used by its customers to Acquire Customers and Enhance Customer Relationships by Helpdesk Management, Onboarding and Contract Management .

What are the top features of NinjaOne (formerly NinjaRMM)?

Alerts: popups & Notifications, Dashboard and Ticketing are some of the top features of NinjaOne (formerly NinjaRMM).

Who uses NinjaOne (formerly NinjaRMM)?

NinjaOne (formerly NinjaRMM) is used by Information Technology And Services, Computer & Network Security and Computer Software among other industries.

What are NinjaOne (formerly NinjaRMM) alternatives?

Rippling, Giva, Cayzu Help Desk and Asset Panda are popular alternatives for NinjaOne (formerly NinjaRMM).

Where is NinjaOne (formerly NinjaRMM) located?

NinjaOne (formerly NinjaRMM) is headquartered at San Francisco, California.
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Peers used NinjaOne (formerly NinjaRMM) for helpdesk management and onboarding

NinjaOne (formerly NinjaRMM) Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
AI Powered

2.92/5 ★

Read Reviews (1)
Analytics

4.67/5 ★

Read Reviews (28)
Custom Reports

3.37/5 ★

Read Reviews (148)
CAPABILITIES RATINGS AND REVIEWS
AI Powered

2.92/5 ★

Read Reviews (1)
Analytics

4.67/5 ★

Read Reviews (28)
Custom Reports

3.37/5 ★

Read Reviews (148)

Software Failure Risk Guidance

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for NinjaOne (formerly NinjaRMM)

Overall Risk Meter

Low Medium High

Top Failure Risks for NinjaOne (formerly NinjaRMM)

NinjaOne, LLC. News

Partnership

GTS Announces Partnership with NinjaOne

GTS and NinjaOne have formed a partnership to enhance their service offerings. This collaboration aims to integrate NinjaOne's IT management solutions with GTS's service portfolio, providing improved IT management capabilities to their clients.

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Product

How NinjaOne went from scrappy startup to $5B challenger in the race to unify IT operations

NinjaOne has rapidly evolved into a $5 billion company, driven by its unified IT operations platform. In early 2026, it launched IT asset management and vulnerability management modules, leveraging AI for real-time data syncing and autonomous patching. The company also secured a partnership with Audi's Formula 1 team, enhancing its brand recognition. With a 96% recommendation rate, NinjaOne is expanding into healthcare and larger enterprises, aiming to sustain significant growth.

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Product

NinjaOne Launches AI-Driven Vulnerability Management to Reduce Risk ...

NinjaOne has launched an AI-driven vulnerability management solution to enhance IT security operations. This new tool, integrated into NinjaOne's Unified IT Operations Platform, offers real-time vulnerability assessment, patch confidence scoring, and automated remediation workflows. It aims to reduce exposure risks by enabling continuous vulnerability identification and autonomous patching across Windows and Linux systems, without impacting endpoint performance.

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Product

NinjaOne Revolutionizes Vulnerability Management with AI-driven ...

NinjaOne has launched NinjaOne Vulnerability Management, a new AI-driven solution integrated into its platform. This tool enables real-time vulnerability assessment, patch confidence scoring, and remediation, allowing IT teams to address vulnerabilities more efficiently. It reduces risk exposure by eliminating reliance on periodic scans and enhancing remediation workflows. The solution provides continuous, audit-ready vulnerability evidence and integrates seamlessly with patching workflows, improving security posture without impacting performance.

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NinjaOne, LLC. Profile

Company Name

NinjaOne, LLC.

Company Website

https://www.ninjaone.com/

HQ Location

San Francisco, California

Employees

1001-5000

Social

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Financials

SERIES C