NinjaOne (formerly NinjaRMM) Overview

NinjaOne, formerly NinjaRMM, is a top-rated UEM & IT management software. It offers an all-in-one platform with no contracts or platform fees, plus free onboarding and local support.

Use Cases

Customers recommend Helpdesk Management, Onboarding, Contract Management, as the business use cases that they have been most satisfied with while using NinjaOne (formerly NinjaRMM).

Other use cases:

  • Workflow Management
  • Competitive Intelligence
  • Billing And Invoice Management
  • Measuring Customer Satisfaction
  • Social Media Analytics
  • Channel Marketing
  • Content Management
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Business Priorities

Acquire Customers and Enhance Customer Relationships are the most popular business priorities that customers and associates have achieved using NinjaOne (formerly NinjaRMM).

Other priorities:

  • Scale Best Practices
  • Grow Market Share
  • Improve Efficiency
  • Increase Sales & Revenue
  • Improve ROI
  • Enter New Markets Internationally Or Locally
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NinjaOne (formerly NinjaRMM) Use-Cases and Business Priorities: Customer Satisfaction Data

NinjaOne (formerly NinjaRMM) works with different mediums / channels such as Phone Calls.

NinjaOne (formerly NinjaRMM)'s features include Alerts: Popups & Notifications, Dashboard, Ticketing, etc. and NinjaOne (formerly NinjaRMM) support capabilities include Phone Support, Email Support, Chat Support, etc. also NinjaOne (formerly NinjaRMM) analytics capabilities include Analytics, and Custom Reports.

Reviews

"...Easy to navigate interface, useful information at your fingertips, ability to quickly see "behind the scenes" when a user calls for help, Ninja has great tech support...." Peer review by Greg S., IT Consultant and Friendly Technician

NinjaOne (formerly NinjaRMM), Rippling, Giva, Cayzu Help Desk, Asset Panda, etc., all belong to a category of solutions that help Help Desk. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Popular Business Setting

for NinjaOne (formerly NinjaRMM)

Top Industries

  • Information Technology and Services
  • Computer & Network Security
  • Computer Software

Popular in

  • Small Business
  • Mid Market
  • Enterprise

NinjaOne (formerly NinjaRMM) is popular in Information Technology And Services, Computer & Network Security, and Computer Software and is widely used by Small Business, Mid Market, and Enterprise.

Comprehensive Insights on NinjaOne (formerly NinjaRMM) Use Cases

What Are the key features of NinjaOne (formerly NinjaRMM) for Helpdesk Management?

What benefits does NinjaOne (formerly NinjaRMM) offer for Onboarding?

How efficiently Does NinjaOne (formerly NinjaRMM) manage your Contract Management?

What solutions does NinjaOne (formerly NinjaRMM) provide for Workflow Management?

How can NinjaOne (formerly NinjaRMM) optimize your Competitive Intelligence Workflow?

11 buyers and buying teams have used Cuspera to assess how well NinjaOne (formerly NinjaRMM) solved their Help Desk needs. Cuspera uses 1388 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Help Desk needs.

Case Studies

Entertainment

CASE STUDY Zero Latency VR

NinjaOne helped Zero Latency VR solve network interruptions and manual IT tasks. The company used NinjaOne for endpoint management and patch management. Automation reduced software deployment time by... 99%. The IT team now resolves tickets faster and focuses on growth projects. NinjaOne made managing 3,400 devices across 50 venues easy and reliable.

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Education

CASE STUDY Northwest Career College

NinjaOne helped Northwest Career College automate patch management and simplify endpoint management. The IT team faced unreliable endpoint management and manual patching before using NinjaOne. With N...injaOne, they achieved 1,000 days of zero downtime. The solution made remote endpoint management easy and saved the team many hours. The IT director says NinjaOne is simple and efficient.

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CASE STUDY Wickenburg Community Hospital

NinjaOne helped Wickenburg Community Hospital replace multiple IT tools with one integrated platform. The hospital faced security risks and lacked device visibility using outdated software. NinjaOne'...s endpoint management allowed remote control, software deployment, and asset management from a single screen. The IT team now manages about 500 devices across multiple locations, saving at least an hour daily in travel time. Automated alerts and backups protect critical servers, improving security and reducing IT complexity.

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Information Technology and Services

CASE STUDY Wood ITC

NinjaOne helped Wood ITC, a managed service provider in Manchester, upgrade from a complex RMM tool. Wood ITC faced issues with unreliable remote access and poor support. NinjaOne enabled a fast, aut...omated migration of 1,600 devices in just two weeks. The intuitive UI required no training for users. Wood ITC gained better device tracking, improved efficiency, and increased productivity. The company also added 15 new customers after switching to NinjaOne.

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Education

CASE STUDY University of Southern Queensland

NinjaOne helped the University of Southern Queensland support hybrid learning. The university faced issues with scaling, a bloated IT stack, and poor patching. NinjaOne deployed to 4,000 endpoints in... one week. The team eliminated three tools and automated patching, saving up to three days per month. Patch deployment became 50% faster and warranty tracking improved.

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CASE STUDY Vetcor

NinjaOne helped Vetcor replace 10-15 separate IT tools with one platform. Vetcor manages over 15,000 endpoints across 870 clinics. The IT team saves 40-50 hours each month on patch management. New cl...inic onboarding is up to 20 times faster. NinjaOne's automation and mobile device management keep devices secure and compliant.

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Video

Introducing the NinjaOne Platform

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Frequently Asked Questions(FAQ)

for NinjaOne (formerly NinjaRMM)

What is NinjaOne (formerly NinjaRMM)?

NinjaOne (formerly NinjaRMM) is a Remote Monitoring and Management software for Managed Service Providers (MSP) and Internal IT teams and IT professionals enabling better customer experience and effective IT Management.

The features include a single-pane-of-glass view providing the status of servers, laptops, network devices, workstations and other endpoints, indicating those that need immediate attention. Security and compliance are enabled through integrated antivirus, configuration management and automated patch management to remove vulnerabilities.

Automation of daily tasks with on-demand, triggered or scheduled scripts enables efficiencies in operations, remote access tools provide take-control of endpoints when required, and asset management through inventory tracking tools, and reports are some of the other features.

What is NinjaOne (formerly NinjaRMM) used for?

NinjaOne (formerly NinjaRMM) is a Help Desk Software mainly used by its customers to Acquire Customers and Enhance Customer Relationships by Helpdesk Management, Onboarding and Contract Management .

What are the top features of NinjaOne (formerly NinjaRMM)?

Alerts: popups & Notifications, Dashboard and Ticketing are some of the top features of NinjaOne (formerly NinjaRMM).

Who uses NinjaOne (formerly NinjaRMM)?

NinjaOne (formerly NinjaRMM) is used by Information Technology And Services, Computer & Network Security and Computer Software among other industries.

What are NinjaOne (formerly NinjaRMM) alternatives?

Rippling, Giva, Cayzu Help Desk and Asset Panda are popular alternatives for NinjaOne (formerly NinjaRMM).

Where is NinjaOne (formerly NinjaRMM) located?

NinjaOne (formerly NinjaRMM) is headquartered at San Francisco, California.
lightning

Peers used NinjaOne (formerly NinjaRMM) for helpdesk management and onboarding

NinjaOne (formerly NinjaRMM) Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
AI Powered

2.92/5 ★

Read Reviews (1)
Analytics

4.67/5 ★

Read Reviews (28)
Custom Reports

3.37/5 ★

Read Reviews (148)
CAPABILITIES RATINGS AND REVIEWS
AI Powered

2.92/5 ★

Read Reviews (1)
Analytics

4.67/5 ★

Read Reviews (28)
Custom Reports

3.37/5 ★

Read Reviews (148)

Software Failure Risk Guidance

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for NinjaOne (formerly NinjaRMM)

Overall Risk Meter

Low Medium High

Top Failure Risks for NinjaOne (formerly NinjaRMM)

NinjaOne, LLC. News

Product

NinjaOne Achieves FedRAMP Authorization at Moderate Impact Level

NinjaOne has achieved FedRAMP Authorization at the Moderate Impact Level for its automated endpoint management platform, NinjaOne for Government. This authorization enhances its credibility as a secure solution for U.S. government agencies, offering features like automated patch management, vulnerability remediation, and policy enforcement. The platform supports compliance with Federal mandates and is designed for efficient deployment and management across various devices.

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Partnership

NinjaOne expands availability on CrowdStrike Marketplace - IT Pro

NinjaOne has expanded its automated endpoint management platform's availability on the CrowdStrike Marketplace, enhancing its strategic partnership with CrowdStrike. This move allows CrowdStrike Falcon platform customers to deploy NinjaOne's solution, improving endpoint management and security. The collaboration aims to boost threat detection and prevention, offering comprehensive protection for IT and security teams.

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Awards

NinjaOne Named #1 in 13 Categories in G2s Fall 2025 Report

NinjaOne has been named the #1 solution in 13 categories in G2's Fall 2025 Report, including Endpoint Management, RMM, and Patch Management. The company received high customer satisfaction scores, with 100% in RMM and 99% in Unified Endpoint Management. Customers praised NinjaOne for its ease of setup and use, highlighting its effectiveness in IT operations.

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Executive

NinjaOne appoints Paul Redding to accelerate partner success

NinjaOne has appointed Paul Redding as Head of MSP Partnerships to enhance partner success. Redding will focus on helping Managed Service Providers (MSPs) scale revenue, improve efficiency, and deliver value through NinjaOne's automated endpoint management platform. His extensive experience in the MSP sector will support NinjaOne's growth and innovation efforts.

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NinjaOne, LLC. Profile

Company Name

NinjaOne, LLC.

Company Website

https://www.ninjaone.com/

HQ Location

San Francisco, California

Employees

1001-5000

Social

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Financials

SERIES C