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Northpass LMS: Use-Cases, Insights and Reviews | 2025 Cuspera

Name: Northpass LMS
Brand: Northpass LMS
Rating: 4.0 (82 reviews)

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Northpass: learning platform designed specifically...

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Northpass LMS Overview

Northpass is a dynamic training platform tailored for mid-market and enterprise companies focusing on customer education. This LMS (Learning Management System) empowers businesses to create impactful customer education programs. A standout feature is its ability to seamlessly integrate with existing systems, ensuring a smooth learning experience. Northpass supports a variety of content types, making it versatile for different training needs. Its user-friendly interface simplifies course creation and management, allowing companies to efficiently educate their customers. By enhancing customer knowledge, businesses can drive engagement and loyalty. Northpass is now part of Gainsight, reflecting its commitment to pioneering customer education solutions.

Use Cases

Customers recommend Onboarding, Engaging And Following Up, Social Media Analytics, as the business use cases that they have been most satisfied with while using Northpass LMS.

Other use cases:

Workflow Management
White Labeling
Create Learning Path
Channel Marketing
Business Development
Lifetime Value Management
Measuring Net Promoter Score

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Business Priorities

Enhance Customer Relationships and Improve ROI are the most popular business priorities that customers and associates have achieved using Northpass LMS.

Other priorities:

Scale Best Practices
Acquire Customers

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Northpass LMS Use-Cases and Business Priorities: Customer Satisfaction Data

Northpass LMS works with different mediums / channels such as Video. and Mobile.

Northpass LMS's features include Personalization. and Northpass LMS support capabilities include 24/7 Support, Chat Support, AI Powered, etc. also Northpass LMS analytics capabilities include Analytics, and Custom Reports.

Northpass LMS, belong to a category of solutions that help Learning Management System. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Northpass is a training platform for customer education in mid-market and enterprise companies. Customer education programs are powered by Northpass LMS.

Northpass LMS Customer wins, Customer success stories, Case studies

How does Northpass LMS facilitate Onboarding?

How efficiently Does Northpass LMS manage your Engaging And Following Up?

Bonfire

Northpass helped Bonfire save over 2,000 hours a year by removing the need for one-on-one customer trainings. Bonfire used Northpass to deliver digital customer education. This change made their trai...ning process faster and more efficient. The result was a big time savings for their team. Bonfire's Client Enablement Manager shared this success.

Sumeru Chatterjee, CustomerEducation.org - Information Services

Northpass helps companies switch from traditional to digital customer education. This change can save hundreds of thousands of dollars each year. Companies can free up 30% of customer success manager...s' time by removing live training. Digital education gives customers faster and more convenient experiences. The business case shows the ROI and trade-offs of digital versus traditional education.

Evergage

Evergage uses Northpass to train its customers and employees. The training helps people learn about the product. Northpass makes it easy to deliver training. Evergage can give better support to users.... The training helps everyone use the product well.

Upland Qvidian - Computer Software

Upland Qvidian used Qvidian University to double its revenue year over year. The company saw strong results from the training program. Qvidian University helped drive growth. The solution supported b...usiness goals. Upland Qvidian achieved measurable success with this approach.

AgriWebb - Computer Software

Northpass helped AgriWebb launch AgriWebb Academy, an online learning hub for farmers and stakeholders. AgriWebb needed a scalable way to train customers after in-person sessions became impossible. N...orthpass made it easy to create short courses and segment content for different users. The academy improved onboarding and increased product adoption by 26% for existing customers. More customers now have deeper conversations about the product, showing better engagement and understanding.

Bonfire - Government Administration

Northpass helped Bonfire build and scale Bonfire Academy for government procurement teams. Bonfire needed a way to educate users without growing its customer excellence team. Northpass provided an LM...S that was easy to scale and customize. Bonfire saved 2,000 hours a year by removing 1:1 training. 100% of implementations now use Bonfire Academy, reducing support tickets and speeding up onboarding. 25% of organizations use the academy, leading to more informed users and better customer experiences.