Observe.AI Overview
Observe.AI enhances contact center operations by automating customer calls with advanced voice AI. It provides real-time assistance to agents, ensuring they have the necessary support during interactions. The platform's unique auto QA feature evaluates 100% of customer interactions, offering comprehensive insights into performance and areas for improvement. This capability empowers teams to refine their communication strategies, leading to improved customer satisfaction and increased sales performance. A notable use case is its application in high-volume contact centers where efficiency and accuracy are critical. By leveraging Observe.AI, businesses can transform their contact centers into autonomous, data-driven environments, optimizing both agent performance and customer experience.
Use Cases
Customers recommend Coaching, Tracking & Monitoring Communications, Measuring Customer Satisfaction, as the business use cases that they have been most satisfied with while using Observe.AI.
Business Priorities
Enhance Customer Relationships and Improve Efficiency are the most popular business priorities that customers and associates have achieved using Observe.AI.
Observe.AI Use-Cases and Business Priorities: Customer Satisfaction Data
Observe.AI works with different mediums / channels such as Phone Calls.
Reviews
"...With Observe.AI, support teams improve call quality, monitor compliance, and coach agents into top performers...." Peer review
Observe.AI, belong to a category of solutions that help Sales Performance Management. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.
Observe.AI provides real-time insights and guidance to improve contact center performance. Benefits include increased sales and higher customer retention.
Observe.AI Customer wins, Customer success stories, Case studies
How efficiently Does Observe.AI manage your Coaching?
How does Observe.AI address your Measuring Customer Satisfaction Challenges?
What solutions does Observe.AI provide for Onboarding?
11 buyers and buying teams have used Cuspera to assess how well Observe.AI solved their Sales Performance Management needs. Cuspera uses 113 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Sales Performance Management needs.
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Peers used Observe.AI for coaching and tracking & monitoring communications
Observe.AI Features
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| FEATURE | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (34) |
| Analytics | Read Reviews (8) |
| Custom Reports | Read Reviews (2) |
| CAPABILITIES | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (34) |
| Analytics | Read Reviews (8) |
| Custom Reports | Read Reviews (2) |
Observe.AI Integrations
Observe.AI integrates with a wide range of software applications through its robust data import and export capabilities.
Software Failure Risk Guidance
?for Observe.AI
Top Failure Risks for Observe.AI
Observe.AI, Inc News
Observe.AI named a Cool Vendor in 2025 Gartner Cool Vendors in Customer Service and Support Technology report - The Manila Times
Observe.AI has been recognized as a Cool Vendor in the 2025 Gartner Cool Vendors in Customer Service and Support Technology report. This accolade highlights Observe.AI's innovative contributions to customer service technology, enhancing the company's reputation in the industry.
Observe.AI Adds Kyle DiPentima & Hila Segal to its Growing Leadership Team
Observe.AI has appointed Kyle DiPentima as SVP of Sales and Hila Segal as VP of Product Marketing. DiPentima will lead the global sales organization, leveraging his extensive experience from companies like RingCentral. Segal will focus on product marketing strategies, drawing from her background in SaaS companies. These appointments follow a year of significant growth for Observe.AI, including a 300% revenue increase and a $54M Series B funding round.
Observe.AI Expands Leadership Team with Puneet Agarwal as SVP of Engineering
Observe.AI has appointed Puneet Agarwal as the Senior Vice President of Engineering. Agarwal brings extensive experience from his previous roles at ThoughtSpot and Google, where he led engineering teams and developed innovative systems. His expertise is expected to drive further innovation in Observe.AI's contact center AI solutions.
Observe.AI Appoints Sendhil Jayachandran as Chief Marketing Officer
Observe.AI has appointed Sendhil Jayachandran as Chief Marketing Officer to lead its marketing initiatives. Jayachandran, with over 18 years of experience, joins from xMatters and will focus on corporate, product, and revenue growth marketing. This move aligns with Observe.AI's strategy to enhance customer acquisition and expand its AI-driven contact center solutions.
Observe.AI, Inc Profile
Company Name
Observe.AI, Inc
Company Website
https://www.observe.ai/HQ Location
595 Market Street, Suite #1130, San Francisco, CA 94105
Employees
51-100
Social
Financials
SERIES A
