OpenText CEM Overview

OpenText Communications portfolio assists organizations in creating, managing, and delivering personalized customer experiences. Customer interactions are optimized across all touch points.

Use Cases

Customers recommend Call Recording, Engagement Management, Call Analytics, as the business use cases that they have been most satisfied with while using OpenText CEM.

Other use cases:

  • Social Media Analytics
  • Helpdesk Management
  • Content Management
  • Collaboration
  • Contact List Management
  • Communication Management
  • Workflow Management
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Business Priorities

Enhance Customer Relationships and Launch New Products are the most popular business priorities that customers and associates have achieved using OpenText CEM.

Other priorities:

  • Increase Sales & Revenue
  • Acquire Customers
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OpenText CEM Use-Cases and Business Priorities: Customer Satisfaction Data

OpenText CEM works with different mediums / channels such as Phone Calls. E-Mail. Social Media etc.

OpenText CEM's features include Recording, and Personalization. and OpenText CEM support capabilities include 24/7 Support, AI Powered, Email Support, etc. also OpenText CEM analytics capabilities include Custom Reports, and Analytics.

OpenText CEM, belong to a category of solutions that help Customer Experience Management. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Popular Business Setting

for OpenText CEM

Top Industries

  • Education
  • Financial Services
  • Legal Services

Popular in

OpenText CEM is popular in Education, Financial Services, and Legal Services and is widely used by

Comprehensive Insights on OpenText CEM Use Cases

What makes OpenText CEM ideal for Engagement Management?

11 buyers and buying teams have used Cuspera to assess how well OpenText CEM solved their Customer Experience Management needs. Cuspera uses 144 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Customer Experience Management needs.

lightning

Peers used OpenText CEM for call recording and engagement management

OpenText CEM Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
AI Powered

3.16/5

Read Reviews (2)
Custom Reports

4.46/5

Read Reviews (22)
Analytics

4.06/5

Read Reviews (17)
CAPABILITIES RATINGS AND REVIEWS
AI Powered

3.16/5

Read Reviews (2)
Custom Reports

4.46/5

Read Reviews (22)
Analytics

4.06/5

Read Reviews (17)

Software Failure Risk Guidance

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for OpenText CEM

Top Failure Risks for OpenText CEM

OpenText Corporation News

Product

Catch advanced threats faster with AI-powered behavioral analytics - OpenText Blogs

OpenText introduces Core Threat Detection and Response, leveraging AI-powered behavioral analytics to identify advanced threats. The platform integrates with Microsoft Defender for Endpoint and Entra ID, using telemetry from real-world activities to detect subtle risks. It employs advanced statistical techniques to reduce false positives and enhance security teams' response effectiveness.

Executive

OpenText Announces Chadwick Westlake to pursue CEO opportunity in Canadian banking sector - Yahoo Finance

Chadwick Westlake, OpenText's EVP and CFO, will leave the company to become CEO at EQB. His departure is set for August 15, 2025. Cosmin Balota will serve as interim CFO. OpenText is conducting a search for a permanent CFO successor.

Executive

OpenText Names James McGourlay as Interim CEO - The Software Report

OpenText has appointed James McGourlay as Interim CEO, succeeding Mark J. Barrenechea. McGourlay, with over 25 years at OpenText, previously served as Executive VP of International Sales. The board has also named P. Thomas Jenkins as Executive Chair and Chief Strategy Officer and initiated a formal CEO search. Savinay Berry becomes the new CTO.

Partnership

OpenText gets in bed with HPE to deliver more efficient AI services | IT Europa

OpenText is expanding its collaboration with HPE by joining the HPE Unleash AI partner program. This partnership aims to accelerate enterprise AI adoption through HPE Private Cloud AI, combining OpenText Aviator AI solutions with HPE's infrastructure. The alliance promises faster AI deployment, flexible solutions, enhanced data intelligence, and improved security, helping organizations optimize AI outcomes while maintaining data privacy.

OpenText Corporation Profile

Company Name

OpenText Corporation

Company Website

https://www.opentext.com/

HQ Location

275 Frank Tompa Drive, Waterloo, ON N2L 0A1, CA

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