OpenText CEM Overview
OpenText Communications portfolio assists organizations in creating, managing, and delivering personalized customer experiences. Customer interactions are optimized across all touch points.
Use Cases
Customers recommend Call Recording, Engagement Management, Call Analytics, as the business use cases that they have been most satisfied with while using OpenText CEM.
Business Priorities
Enhance Customer Relationships and Launch New Products are the most popular business priorities that customers and associates have achieved using OpenText CEM.
OpenText CEM Use-Cases and Business Priorities: Customer Satisfaction Data
OpenText CEM works with different mediums / channels such as Phone Calls. E-Mail. Social Media etc.
OpenText CEM's features include Recording, and Personalization. and OpenText CEM support capabilities include 24/7 Support, AI Powered, Email Support, etc. also OpenText CEM analytics capabilities include Custom Reports, and Analytics.
OpenText CEM, belong to a category of solutions that help Customer Experience Management. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.
Popular Business Setting
for OpenText CEM
Top Industries
- Education
- Financial Services
- Legal Services
Popular in
OpenText CEM is popular in Education, Financial Services, and Legal Services and is widely used by
OpenText CEM Customer wins, Customer success stories, Case studies
How can OpenText CEM enhance your Engagement Management process?
11 buyers and buying teams have used Cuspera to assess how well OpenText CEM solved their Customer Experience Management needs. Cuspera uses 144 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Customer Experience Management needs.
Peers used OpenText CEM for call recording and engagement management
OpenText CEM Features
- Low
- Medium
- High
| FEATURE | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (2) |
| Custom Reports | Read Reviews (22) |
| Analytics | Read Reviews (17) |
| CAPABILITIES | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (2) |
| Custom Reports | Read Reviews (22) |
| Analytics | Read Reviews (17) |
Software Failure Risk Guidance
?for OpenText CEM
Top Failure Risks for OpenText CEM
OpenText Corporation News
OpenText Debuts AI Data Platform for Secure Enterprise Data | OTEX Stock News
OpenText has launched the OpenText AI Data Platform (AIDP), an open framework designed to enhance secure enterprise AI adoption. This platform integrates governance, multi-cloud, and multi-model support, enabling AI agents to operate effectively within enterprise systems. OpenText also announced an expanded partnership with Databricks to enhance data integration and governance capabilities, supporting AI-driven innovation at scale.
OpenText Expands Collaboration with SAP to Deliver AI-Ready Cloud Content ...
OpenText has expanded its collaboration with SAP by certifying its Core Content Management for SAP solutions for SAP S/4HANA Cloud Public Edition. This certification positions OpenText as an SAP Solution Extensions partner, enhancing cloud content management with AI-ready capabilities. The partnership aims to integrate structured and unstructured data, improving automation and intelligence for SAP Cloud ERP users.
OpenText Cybersecurity Introduces New Capabilities to Unite Defenses Across Identity ...
OpenText Cybersecurity has launched new capabilities aimed at enhancing defense mechanisms by integrating identity management with cybersecurity solutions. These enhancements are designed to provide a unified approach to security, improving the protection of digital assets against evolving threats.
OpenText's content management solution certified for SAP cloud ERP By Investing.com
OpenText's Core Content Management for SAP solutions has been certified for SAP S/4HANA Cloud Public Edition. This certification establishes OpenText as an SAP Solution Extensions partner, enhancing its document management platform to support SAP Cloud ERP. The integration connects structured data with unstructured content, aiding organizations in modernizing business processes.
OpenText Corporation Profile
Company Name
OpenText Corporation
Company Website
https://www.opentext.com/HQ Location
275 Frank Tompa Drive, Waterloo, ON N2L 0A1, CA
Social
