OpenText CEM Overview
OpenText Communications portfolio assists organizations in creating, managing, and delivering personalized customer experiences. Customer interactions are optimized across all touch points.
Use Cases
Customers recommend Call Recording, Engagement Management, Call Analytics, as the business use cases that they have been most satisfied with while using OpenText CEM.
Business Priorities
Enhance Customer Relationships and Launch New Products are the most popular business priorities that customers and associates have achieved using OpenText CEM.
OpenText CEM Use-Cases and Business Priorities: Customer Satisfaction Data
OpenText CEM works with different mediums / channels such as Phone Calls. E-Mail. Social Media etc.
OpenText CEM's features include Recording, and Personalization. and OpenText CEM support capabilities include 24/7 Support, AI Powered, Email Support, etc. also OpenText CEM analytics capabilities include Custom Reports, and Analytics.
OpenText CEM, belong to a category of solutions that help Customer Experience Management. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.
Popular Business Setting
for OpenText CEM
Top Industries
- Education
- Financial Services
- Legal Services
Popular in
OpenText CEM is popular in Education, Financial Services, and Legal Services and is widely used by
Comprehensive Insights on OpenText CEM Use Cases
How does OpenText CEM facilitate Engagement Management?
11 buyers and buying teams have used Cuspera to assess how well OpenText CEM solved their Customer Experience Management needs. Cuspera uses 144 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Customer Experience Management needs.
Peers used OpenText CEM for call recording and engagement management
OpenText CEM Features
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| FEATURE | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (2) |
| Custom Reports | Read Reviews (22) |
| Analytics | Read Reviews (17) |
| CAPABILITIES | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (2) |
| Custom Reports | Read Reviews (22) |
| Analytics | Read Reviews (17) |
Software Failure Risk Guidance
?for OpenText CEM
Top Failure Risks for OpenText CEM
OpenText Corporation News
OpenText Recognized as a Leader in the 2025 Gartner Magic Quadrant for AI ...
OpenText Recognized as a Leader in the 2025 Gartner Magic Quadrant for AI ...
OpenText Divests Legacy eDOCS Platform - IDM Magazine
OpenText has agreed to sell its eDOCS legal document management system to NetDocuments for $163 million. This marks OpenText's first major divestiture after its CEO's departure, as part of a strategy to focus on core business and reduce debt. The sale includes software, customer contracts, and employees, and is expected to close by early 2026.
OpenText Partners with Core42 to Advance United Arab Emirates' Digital Transformation ...
OpenText has signed a strategic Memorandum of Understanding with Core42 to enhance digital transformation in the UAE through AI, cloud, and automation solutions. This partnership aligns with the UAE's vision for technological leadership and was announced at the Dubai GITEX Global Conference.
OpenText: Core Threat Detection And Response Now Seamlessly Integrated With Microsoft Security Tools
OpenText has launched new innovations in its AI-powered Core Threat Detection and Response solution, now integrated with Microsoft Defender for Endpoint, Microsoft Entra ID, and Microsoft Copilot for Security. This integration aims to enhance threat detection and response capabilities for security teams by reducing alert noise and highlighting critical threats.
OpenText Corporation Profile
Company Name
OpenText Corporation
Company Website
https://www.opentext.com/HQ Location
275 Frank Tompa Drive, Waterloo, ON N2L 0A1, CA
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