OpenText CEM Overview
OpenText Communications portfolio assists organizations in creating, managing, and delivering personalized customer experiences. Customer interactions are optimized across all touch points.
Use Cases
Customers recommend Call Recording, Engagement Management, Call Analytics, as the business use cases that they have been most satisfied with while using OpenText CEM.
Business Priorities
Enhance Customer Relationships and Launch New Products are the most popular business priorities that customers and associates have achieved using OpenText CEM.
OpenText CEM Use-Cases and Business Priorities: Customer Satisfaction Data
OpenText CEM works with different mediums / channels such as Phone Calls. E-Mail. Social Media etc.
OpenText CEM's features include Recording, and Personalization. and OpenText CEM support capabilities include 24/7 Support, AI Powered, Email Support, etc. also OpenText CEM analytics capabilities include Custom Reports, and Analytics.
OpenText CEM, belong to a category of solutions that help Customer Experience Management. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.
Popular Business Setting
for OpenText CEM
Top Industries
- Education
- Financial Services
- Legal Services
Popular in
OpenText CEM is popular in Education, Financial Services, and Legal Services and is widely used by
Comprehensive Insights on OpenText CEM Use Cases
What solutions does OpenText CEM provide for Engagement Management?
11+ more Business Use Cases
11 buyers and buying teams have used Cuspera to assess how well OpenText CEM solved their Customer Experience Management needs. Cuspera uses 144 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Customer Experience Management needs.
Peers used OpenText CEM for call recording and engagement management
OpenText CEM Features
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| FEATURE | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (2) |
| Custom Reports | Read Reviews (22) |
| Analytics | Read Reviews (17) |
| CAPABILITIES | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (2) |
| Custom Reports | Read Reviews (22) |
| Analytics | Read Reviews (17) |
Software Failure Risk Guidance
?for OpenText CEM
Top Failure Risks for OpenText CEM
OpenText Corporation News
OpenText Announces Chadwick Westlake to pursue CEO opportunity in Canadian banking sector - Yahoo Finance
Chadwick Westlake, OpenText's EVP and CFO, will leave the company to become CEO at EQB. His departure is set for August 15, 2025. Cosmin Balota will serve as interim CFO. OpenText is conducting a search for a permanent CFO successor.
OpenText Unveils Game-Changing Enterprise AI Assistant: How MyAviator Transforms Knowledge Work - Stock Titan
OpenText has launched MyAviator, a secure personal AI assistant designed for enterprise knowledge workers. This new solution enhances productivity by enabling secure document interaction, insight extraction, and content generation within OpenText's ecosystem. MyAviator is part of OpenText's AI-first strategy, which includes significant automation achievements across various industries, such as 95% automation of test scripts in software development and streamlined legal investigations.
OpenText Q4 revenue beats expectations - MarketScreener
OpenText reported Q4 revenue of $1.311 billion, surpassing analyst expectations. The company experienced a 2.1% year-over-year growth in cloud revenue, marking 18 consecutive quarters of growth. OpenText announced a 5% dividend increase and a $300 million share repurchase program. The demand for its AI-driven Titanium X platform significantly boosted cloud bookings by 32%.
OpenText and Telus ally to sell AI tools to clients - The Logic
OpenText and Telus have formed a partnership to offer OpenText's Aviator AI products through Telus-owned data centers. This collaboration aims to enhance the availability of AI tools to clients, leveraging Telus's infrastructure.
OpenText Corporation Profile
Company Name
OpenText Corporation
Company Website
https://www.opentext.com/HQ Location
275 Frank Tompa Drive, Waterloo, ON N2L 0A1, CA
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