OpenText CEM Overview
OpenText Communications portfolio assists organizations in creating, managing, and delivering personalized customer experiences. Customer interactions are optimized across all touch points.
Use Cases
Customers recommend Call Recording, Engagement Management, Call Analytics, as the business use cases that they have been most satisfied with while using OpenText CEM.
Business Priorities
Enhance Customer Relationships and Launch New Products are the most popular business priorities that customers and associates have achieved using OpenText CEM.
OpenText CEM Use-Cases and Business Priorities: Customer Satisfaction Data
OpenText CEM works with different mediums / channels such as Phone Calls. E-Mail. Social Media etc.
OpenText CEM's features include Recording, and Personalization. and OpenText CEM support capabilities include 24/7 Support, AI Powered, Email Support, etc. also OpenText CEM analytics capabilities include Custom Reports, and Analytics.
OpenText CEM, belong to a category of solutions that help Customer Experience Management. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.
Popular Business Setting
for OpenText CEM
Top Industries
- Education
- Financial Services
- Legal Services
Popular in
OpenText CEM is popular in Education, Financial Services, and Legal Services and is widely used by
Comprehensive Insights on OpenText CEM Use Cases
How does OpenText CEM facilitate Engagement Management?
11 buyers and buying teams have used Cuspera to assess how well OpenText CEM solved their Customer Experience Management needs. Cuspera uses 144 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Customer Experience Management needs.
Peers used OpenText CEM for call recording and engagement management
OpenText CEM Features
- Low
- Medium
- High
| FEATURE | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (2) |
| Custom Reports | Read Reviews (22) |
| Analytics | Read Reviews (17) |
| CAPABILITIES | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (2) |
| Custom Reports | Read Reviews (22) |
| Analytics | Read Reviews (17) |
Software Failure Risk Guidance
?for OpenText CEM
Top Failure Risks for OpenText CEM
OpenText Corporation News
OpenText appoints former BlackBerry CFO as new finance chief - MSN
OpenText appoints former BlackBerry CFO as new finance chief - MSN
OpenText Appoints Steve Rai as New CFO - TipRanks.com
OpenText has appointed Steve Rai as the new Executive Vice President and Chief Financial Officer, effective October 6, 2025. Rai brings over 30 years of global finance experience, previously serving as CFO at BlackBerry Limited. His leadership is expected to support OpenText's growth and strategic vision, particularly in AI.
OpenText to drive 70 % of global R & D from India as GCCs shift to innovation hubs
OpenText is focusing its global R&D efforts in India, with 70% of its innovation driven from there. The company has over 6,000 engineers in India, working on AI, cybersecurity, and information governance. OpenText's India teams are responsible for the full product lifecycle, including the development of the Aviator AI platform. This strategic move positions India as a key hub for OpenText's global innovation.
Catch advanced threats faster with AI-powered behavioral analytics - OpenText Blogs
OpenText introduces Core Threat Detection and Response, leveraging AI-powered behavioral analytics to identify advanced threats. The platform integrates with Microsoft Defender for Endpoint and Entra ID, using telemetry from real-world activities to detect subtle risks. It employs advanced statistical techniques to reduce false positives and enhance security teams' response effectiveness.
OpenText Corporation Profile
Company Name
OpenText Corporation
Company Website
https://www.opentext.com/HQ Location
275 Frank Tompa Drive, Waterloo, ON N2L 0A1, CA
Social
