OpenText Explore Overview
OpenText Explore is a Voice of the Customer solution for call centers. It analyzes multichannel customer interactions and behaviors to provide insights.
Use Cases
Customers recommend Engagement Management, Social Media Analytics, Call Recording, as the business use cases that they have been most satisfied with while using OpenText Explore.
Business Priorities
Increase Sales & Revenue and Enhance Customer Relationships are the most popular business priorities that customers and associates have achieved using OpenText Explore.
OpenText Explore Use-Cases and Business Priorities: Customer Satisfaction Data
OpenText Explore works with different mediums / channels such as Phone Calls. Chat. Social Media etc.
OpenText Explore's features include Recording, and Feedback Surveys. and OpenText Explore support capabilities include AI Powered, 24/7 Support, Phone Support, etc. also OpenText Explore analytics capabilities include Analytics, and Custom Reports.
OpenText Explore, DialedIn by ChaseData, etc., all belong to a category of solutions that help Business Intelligence. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.
Popular Business Setting
for OpenText Explore
Top Industries
- Education
- Financial Services
- Legal Services
Popular in
OpenText Explore is popular in Education, Financial Services, and Legal Services and is widely used by
Comprehensive Insights on OpenText Explore Use Cases
How does OpenText Explore facilitate Engagement Management?
Why is OpenText Explore the best choice for Helpdesk Management?
What Are the key features of OpenText Explore for Customer Feedback Management?
11 buyers and buying teams have used Cuspera to assess how well OpenText Explore solved their Business Intelligence needs. Cuspera uses 107 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Business Intelligence needs.
Peers used OpenText Explore for engagement management and social media analytics
OpenText Explore Competitors
OpenText Explore Features
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| FEATURE | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (2) |
| Analytics | Read Reviews (33) |
| Custom Reports | Read Reviews (22) |
| CAPABILITIES | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (2) |
| Analytics | Read Reviews (33) |
| Custom Reports | Read Reviews (22) |
Software Failure Risk Guidance
?for OpenText Explore
Top Failure Risks for OpenText Explore
OpenText Corporation News
OpenText appoints former BlackBerry CFO as new finance chief - MSN
OpenText appoints former BlackBerry CFO as new finance chief - MSN
OpenText Appoints Steve Rai as New CFO - TipRanks.com
OpenText has appointed Steve Rai as the new Executive Vice President and Chief Financial Officer, effective October 6, 2025. Rai brings over 30 years of global finance experience, previously serving as CFO at BlackBerry Limited. His leadership is expected to support OpenText's growth and strategic vision, particularly in AI.
OpenText to drive 70 % of global R & D from India as GCCs shift to innovation hubs
OpenText is focusing its global R&D efforts in India, with 70% of its innovation driven from there. The company has over 6,000 engineers in India, working on AI, cybersecurity, and information governance. OpenText's India teams are responsible for the full product lifecycle, including the development of the Aviator AI platform. This strategic move positions India as a key hub for OpenText's global innovation.
Catch advanced threats faster with AI-powered behavioral analytics - OpenText Blogs
OpenText introduces Core Threat Detection and Response, leveraging AI-powered behavioral analytics to identify advanced threats. The platform integrates with Microsoft Defender for Endpoint and Entra ID, using telemetry from real-world activities to detect subtle risks. It employs advanced statistical techniques to reduce false positives and enhance security teams' response effectiveness.
OpenText Corporation Profile
Company Name
OpenText Corporation
Company Website
https://www.opentext.com/HQ Location
275 Frank Tompa Drive, Waterloo, ON N2L 0A1, CA
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