OpenText Explore Overview

OpenText Explore is a Voice of the Customer solution for call centers. It analyzes multichannel customer interactions and behaviors to provide insights.

Use Cases

Customers recommend Engagement Management, Social Media Analytics, Call Recording, as the business use cases that they have been most satisfied with while using OpenText Explore.

Other use cases:

  • Helpdesk Management
  • Customer Feedback Management
  • Campaign Analytics
  • Coaching
  • Call Scoring
See all use cases See less use cases

Business Priorities

Increase Sales & Revenue and Enhance Customer Relationships are the most popular business priorities that customers and associates have achieved using OpenText Explore.

Other priorities:

  • Enter New Markets Internationally Or Locally
See all business priorities See less business priorities

OpenText Explore Use-Cases and Business Priorities: Customer Satisfaction Data

OpenText Explore works with different mediums / channels such as Phone Calls. Chat. Social Media etc.

OpenText Explore's features include Recording, and Feedback Surveys. and OpenText Explore support capabilities include AI Powered, 24/7 Support, Phone Support, etc. also OpenText Explore analytics capabilities include Analytics, and Custom Reports.

OpenText Explore, DialedIn by ChaseData, etc., all belong to a category of solutions that help Business Intelligence. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Popular Business Setting

for OpenText Explore

Top Industries

  • Education
  • Financial Services
  • Legal Services

Popular in

OpenText Explore is popular in Education, Financial Services, and Legal Services and is widely used by

Comprehensive Insights on OpenText Explore Use Cases

What solutions does OpenText Explore provide for Engagement Management?

Why is OpenText Explore the best choice for Helpdesk Management?

How can OpenText Explore optimize your Customer Feedback Management Workflow?

5+ more Business Use Cases

11 buyers and buying teams have used Cuspera to assess how well OpenText Explore solved their Business Intelligence needs. Cuspera uses 107 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Business Intelligence needs.

lightning

Peers used OpenText Explore for engagement management and social media analytics

OpenText Explore Competitors

OpenText Explore Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
AI Powered

3.52/5 ★

Read Reviews (2)
Analytics

4.48/5 ★

Read Reviews (33)
Custom Reports

4.37/5 ★

Read Reviews (22)
CAPABILITIES RATINGS AND REVIEWS
AI Powered

3.52/5 ★

Read Reviews (2)
Analytics

4.48/5 ★

Read Reviews (33)
Custom Reports

4.37/5 ★

Read Reviews (22)

Software Failure Risk Guidance

?

for OpenText Explore

Top Failure Risks for OpenText Explore

OpenText Corporation News

Newswire & Press Release / OpenText Named a Leader in Content Platforms by ... - NewswireToday

OpenText has been recognized as a Leader in The Forrester Wave: Content Platforms, Q1 2025, highlighting its strong position in the industry.

02/02/2025 - source

OpenText named a Leader in the Omdia Universe: Content Services Platforms - OpenText

OpenText is recognized as a leader in the Omdia Universe for Content Services Platforms.

09/12/2024 - source

Top 5 reasons MSPs choose OpenText MDR - IT Security News

MSPs choose OpenText MDR for its ability to help small and medium businesses protect against cyber threats, with growing demand for managed detection and response services.

08/12/2024 - source

OpenText Corporation Feeds

OpenText Up 8% After Hours as it Reported Lower Fiscal Q2 Results on a Divestiture

OpenText shares rose 8% after hours despite reporting lower fiscal Q2 results due to a divestiture.

05/02/2025 - source

OpenText Reports Second Quarter Fiscal Year 2025 Financial Results - PR Newswire

OpenText reports its financial results for the second quarter of fiscal year 2025.

05/02/2025 - source

OpenText Appoints Fletcher Previn to Board of Directors - Stock Titan

Fletcher Previn, Cisco CIO, joins OpenText's board to enhance tech leadership.

25/11/2024 - source

OpenText Corporation Profile

Company Name

OpenText Corporation

Company Website

https://www.opentext.com/

HQ Location

275 Frank Tompa Drive, Waterloo, ON N2L 0A1, CA

Social

Linkedin Twitter