OpenText Explore Overview
OpenText Explore is a Voice of the Customer solution for call centers. It analyzes multichannel customer interactions and behaviors to provide insights.
Use Cases
Customers recommend Engagement Management, Social Media Analytics, Call Recording, as the business use cases that they have been most satisfied with while using OpenText Explore.
Business Priorities
Increase Sales & Revenue and Enhance Customer Relationships are the most popular business priorities that customers and associates have achieved using OpenText Explore.
OpenText Explore Use-Cases and Business Priorities: Customer Satisfaction Data
OpenText Explore works with different mediums / channels such as Phone Calls. Chat. Social Media etc.
OpenText Explore's features include Recording, and Feedback Surveys. and OpenText Explore support capabilities include AI Powered, 24/7 Support, Phone Support, etc. also OpenText Explore analytics capabilities include Analytics, and Custom Reports.
OpenText Explore, DialedIn by ChaseData, etc., all belong to a category of solutions that help Business Intelligence. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.
Popular Business Setting
for OpenText Explore
Top Industries
- Education
- Financial Services
- Legal Services
Popular in
OpenText Explore is popular in Education, Financial Services, and Legal Services and is widely used by
OpenText Explore Customer wins, Customer success stories, Case studies
Why is OpenText Explore the best choice for Engagement Management?
How efficiently Does OpenText Explore manage your Helpdesk Management?
What Are the key features of OpenText Explore for Customer Feedback Management?
11 buyers and buying teams have used Cuspera to assess how well OpenText Explore solved their Business Intelligence needs. Cuspera uses 107 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Business Intelligence needs.
Peers used OpenText Explore for engagement management and social media analytics
OpenText Explore Competitors
OpenText Explore Features
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| FEATURE | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (2) |
| Analytics | Read Reviews (33) |
| Custom Reports | Read Reviews (22) |
| CAPABILITIES | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (2) |
| Analytics | Read Reviews (33) |
| Custom Reports | Read Reviews (22) |
Software Failure Risk Guidance
?for OpenText Explore
Top Failure Risks for OpenText Explore
OpenText Corporation News
OpenText (NasdaqGS:OTEX) Valuation Spotlight as New AI Data Platform and Integrations Unveiled
OpenText has launched a new AI Data Platform, enhancing its cloud suite with AI and automation capabilities like Titanium X and MyAviator. These integrations aim to boost customer spending and pipeline conversion, driving revenue and margin improvements. This strategic move reflects OpenText's focus on scalable AI solutions and information governance, amid challenges like declining legacy revenue and restructuring risks.
OpenText Debuts AI Data Platform for Secure Enterprise Data | OTEX Stock News
OpenText has launched the OpenText AI Data Platform (AIDP), an open framework designed to enhance secure enterprise AI adoption. This platform integrates governance, multi-cloud, and multi-model support, enabling AI agents to operate effectively within enterprise systems. OpenText also announced an expanded partnership with Databricks to enhance data integration and governance capabilities, supporting AI-driven innovation at scale.
OpenText Expands Collaboration with SAP to Deliver AI-Ready Cloud Content ...
OpenText has expanded its collaboration with SAP by certifying its Core Content Management for SAP solutions for SAP S/4HANA Cloud Public Edition. This certification positions OpenText as an SAP Solution Extensions partner, enhancing cloud content management with AI-ready capabilities. The partnership aims to integrate structured and unstructured data, improving automation and intelligence for SAP Cloud ERP users.
OpenText Cybersecurity Introduces New Capabilities to Unite Defenses Across Identity ...
OpenText Cybersecurity has launched new capabilities aimed at enhancing defense mechanisms by integrating identity management with cybersecurity solutions. These enhancements are designed to provide a unified approach to security, improving the protection of digital assets against evolving threats.
OpenText Corporation Profile
Company Name
OpenText Corporation
Company Website
https://www.opentext.com/HQ Location
275 Frank Tompa Drive, Waterloo, ON N2L 0A1, CA
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