OpenText Qfiniti Overview

OpenText Qfiniti is a call center workforce management software for analyzing agent-customer multichannel interactions. It helps improve customer service.

Use Cases

Customers recommend Call Recording, Helpdesk Management, Engagement Management, as the business use cases that they have been most satisfied with while using OpenText Qfiniti.

Other use cases:

  • Coaching
  • Contact List Management
  • Call Analytics
  • Performance Management
  • Call Scoring
  • Forecasting
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Business Priorities

Improve Consistency and Improve Visibility are the most popular business priorities that customers and associates have achieved using OpenText Qfiniti.

Other priorities:

  • Grow Market Share
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OpenText Qfiniti Use-Cases and Business Priorities: Customer Satisfaction Data

OpenText Qfiniti works with different mediums / channels such as Phone Calls.

OpenText Qfiniti's features include Recording, and Feedback Surveys. and OpenText Qfiniti support capabilities include 24/7 Support, Phone Support, AI Powered, etc. also OpenText Qfiniti analytics capabilities include Custom Reports, and Analytics.

Reviews

"...OpenText Qfiniti is an integrated, modular workforce optimization (WFO) solution designed to improve call and screen recording, workforce management, quality monitoring, process automation, liability recording, coaching and eLearning, and surveying in today s enterprise customer engagement contact centers...." Peer review

OpenText Qfiniti, Natterbox, Mediafly Coach360 (formerly ExecVision), NICE Customer Journey Analytics, etc., all belong to a category of solutions that help Contact Center Software. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Popular Business Setting

for OpenText Qfiniti

Top Industries

  • Computer & Network Security
  • Education
  • Financial Services

Popular in

  • Enterprise

OpenText Qfiniti is popular in Computer & Network Security, Education, and Financial Services and is widely used by Enterprise,

Comprehensive Insights on OpenText Qfiniti Use Cases

What solutions does OpenText Qfiniti provide for Call Recording?

What Are the key features of OpenText Qfiniti for Helpdesk Management?

How can OpenText Qfiniti enhance your Engagement Management process?

What solutions does OpenText Qfiniti provide for Coaching?

6+ more Business Use Cases

48 buyers and buying teams have used Cuspera to assess how well OpenText Qfiniti solved their Contact Center Software needs. Cuspera uses 237 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Contact Center Software needs.

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OpenText Qfiniti - Asurion Success Story

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Peers used OpenText Qfiniti for call recording and helpdesk management

OpenText Qfiniti Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
Custom Reports

4.73/5 ★

Read Reviews (27)
Analytics

4.58/5 ★

Read Reviews (24)
CAPABILITIES RATINGS AND REVIEWS
Custom Reports

4.73/5 ★

Read Reviews (27)
Analytics

4.58/5 ★

Read Reviews (24)

Software Failure Risk Guidance

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for OpenText Qfiniti

Overall Risk Meter

Low Medium High

Top Failure Risks for OpenText Qfiniti

OpenText Corporation News

KuppingerCole recognizes OpenText as a Leader in data security

KuppingerCole recognizes OpenText as a leader in data security for its data-centric approach, highlighting the growing challenge of managing data sprawl and vulnerability to breaches.

09/04/2025 - source

First Nations IT company Yirigaa implements OpenText to build community capability

Yirigaa, a First Nations IT company, partners with OpenText to enhance opportunities for Indigenous communities through AI and data management, aiming to build community capability and create career pathways for Indigenous tech professionals.

06/04/2025 - source

Titanium X innovations for OpenText Business Network Cloud

OpenText introduces Titanium X innovations for its Business Network Cloud, enhancing supply chain management with AI-powered insights and improved transaction processes.

31/03/2025 - source

OpenText Corporation Feeds

OpenText Appoints Kaseya's Mike DePalma As New VP Of Business Development: Exclusive - CRN

OpenText has appointed Mike DePalma as the new vice president of business development to enhance the company's channel strategy and market share. DePalma brings extensive experience from Datto and Kaseya, focusing on strengthening relationships with MSPs and leveraging partnerships like the one with Microsoft.

03/03/2025 - source

OpenText Appoints Chadwick Westlake Chief Financial Officer To Reinforce Top Priorities

OpenText has appointed Chadwick Westlake as the new Chief Financial Officer to strengthen its key priorities.

25/02/2025 - source

OpenText Up 8% After Hours as it Reported Lower Fiscal Q2 Results on a Divestiture

OpenText shares rose 8% after hours despite reporting lower fiscal Q2 results due to a divestiture.

05/02/2025 - source

OpenText Corporation Profile

Company Name

OpenText Corporation

Company Website

https://www.opentext.com/

HQ Location

275 Frank Tompa Drive, Waterloo, ON N2L 0A1, CA

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