Oracle EBS CRM Overview

Oracle E-Business Suite (EBS) CRM is a cloud-based suite with integrated business applications for sales, service, and marketing. It helps streamline processes and manage costs and performance.

Use Cases

Customers recommend Lead Tracking, Relationship Management, Helpdesk Management, as the business use cases that they have been most satisfied with while using Oracle EBS CRM.

Other use cases:

  • Engagement Management
  • Contact List Management
  • Workflow Management
  • Collaboration
  • Contract Management
  • Customer Case Management
  • Pipeline Management
See all use cases See less use cases

Business Priorities

Enhance Customer Relationships and Improve Efficiency are the most popular business priorities that customers and associates have achieved using Oracle EBS CRM.

Other priorities:

  • Acquire Customers
  • Increase Sales & Revenue
  • Scale Best Practices
  • Improve Stakeholder Relations
  • Improve ROI
See all business priorities See less business priorities

Oracle EBS CRM Use-Cases and Business Priorities: Customer Satisfaction Data

Oracle EBS CRM's features include Recording. and Oracle EBS CRM support capabilities include 24/7 Support, Email Support, Chat Support, etc. also Oracle EBS CRM analytics capabilities include Analytics, and Custom Reports.

Reviews

"...keeping track of resources, recording customer interactions, and calendar...." Peer review by User

Oracle EBS CRM, belong to a category of solutions that help CRM. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Popular Business Setting

for Oracle EBS CRM

Top Industries

  • Retail
  • Computer Software
  • Education

Popular in

  • Large Enterprise
  • Enterprise
  • Mid Market

Oracle EBS CRM is popular in Retail, Computer Software, and Education and is widely used by Large Enterprise, Enterprise, and Mid Market.

Comprehensive Insights on Oracle EBS CRM Use Cases

What Are the key features of Oracle EBS CRM for Lead Tracking?

What benefits does Oracle EBS CRM offer for Relationship Management?

What Are the key features of Oracle EBS CRM for Helpdesk Management?

Why is Oracle EBS CRM the best choice for Engagement Management?

What Are the key features of Oracle EBS CRM for Contact List Management?

11 buyers and buying teams have used Cuspera to assess how well Oracle EBS CRM solved their CRM needs. Cuspera uses 374 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific CRM needs.

lightning

Peers used Oracle EBS CRM for lead tracking and relationship management

Oracle EBS CRM Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
Analytics

4.62/5 ★

Read Reviews (7)
Custom Reports

4.56/5 ★

Read Reviews (36)
CAPABILITIES RATINGS AND REVIEWS
Analytics

4.62/5 ★

Read Reviews (7)
Custom Reports

4.56/5 ★

Read Reviews (36)

Oracle EBS CRM Integrations

Oracle EBS CRM integrates with a wide range of software applications through its robust data import and export capabilities.

Data Import

4.03/5 ★

Read Reviews (61)
Data Export

3.88/5 ★

Read Reviews (32)

Software Failure Risk Guidance

?

for Oracle EBS CRM

Overall Risk Meter

Low Medium High

Top Failure Risks for Oracle EBS CRM

Oracle Corporation News

Awards

Oracle Recognized as a Leader in 2025 IDC MarketScape for Worldwide Life Science R & D Pharmacovigilance Technology ... - Software - Oracle Corporation

Oracle Recognized as a Leader in 2025 IDC MarketScape for Worldwide Life Science R & D Pharmacovigilance Technology ... - Software - Oracle Corporation

Product

Oracle Achieves Swift Compatible Application for Payments 2025 - Software - Oracle Corporation

Oracle Achieves Swift Compatible Application for Payments 2025 - Software - Oracle Corporation

Executive

Oracle names new co - CEOs as Safra Catz moves to board leadership role

Oracle appointed Clay Magouyrk and Mike Sicilia as co-CEOs, with Safra Catz moving to executive vice chair of the board. Magouyrk, previously with Oracle Cloud Infrastructure, and Sicilia, from Oracle Industries, are expected to drive significant growth, with cloud infrastructure revenue projected to rise from $18 billion to $144 billion in four years.

Partnership

RateGain expands Oracle partnership with channel manager integration

RateGain has expanded its partnership with Oracle by integrating its UNO Channel Manager with Oracle Hospitality OPERA Cloud Distribution. This integration allows Oracle's hospitality customers to access RateGain's network of over 400 global demand partners, enhancing real-time distribution control and reducing manual errors. The solution is available on Oracle Cloud Marketplace, targeting the hospitality industry's need for transformative technology.

Oracle Corporation Profile

Company Name

Oracle Corporation

Year Founded

1977

HQ Location

500 Oracle Parkway Redwood Shores, CA 94065

Employees

10001+

Social

Financials

IPO