OSF UnifyCOMMERCE Overview

OSF Digital transforms ecommerce transactions into engaging customer experiences that drive revenue and build brands. Integration with other business applications is also provided.

Use Cases

Customers recommend Advertisement, Engaging And Following Up, Content Sharing, as the business use cases that they have been most satisfied with while using OSF UnifyCOMMERCE.

Other use cases:

  • Channel Marketing
  • Community Marketing
  • Sending & Publishing Communications
  • Contacts History
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Business Priorities

Enhance Customer Relationships is the most popular business priority that customers and associates have achieved using OSF UnifyCOMMERCE.

Other priorities:

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OSF UnifyCOMMERCE Use-Cases and Business Priorities: Customer Satisfaction Data

OSF UnifyCOMMERCE works with different mediums / channels such as Social Media. Website. Facebook etc.

OSF UnifyCOMMERCE, belong to a category of solutions that help E-Commerce Software. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

OSF UnifyCOMMERCE Customer wins, Customer success stories, Case studies

How can OSF UnifyCOMMERCE optimize your Engaging And Following Up Workflow?

Harvey Nichols - Retail

Salesforce Loyalty Management helped Harvey Nichols improve its loyalty program. The retailer wanted to keep more customers and increase their lifetime value. OSF Digital launched a flexible loyalty ...program for them. Harvey Nichols saw a 15% boost in frequency of spend, 22% growth in average transaction value, and 37% increase in reward redemption. The new program offers exclusive perks like free drinks, discounts, and special experiences.

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Latitude Financial Services - Financial Services

Salesforce Marketing Cloud helped Latitude Financial Services move from phone sales to online marketing. OSF Digital integrated the platform with their CRM and enabled Einstein GPT for Marketing. LFS... marketers improved email deliverability and engagement. Email open rates doubled. Campaigns launched 7 times faster. LFS saw record-high revenue three months after launch.

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Wells - Consumer Goods

Salesforce Commerce Cloud helped Wells, Portugal's top wellness brand, build a new online store. Wells wanted to move from being just a category on another site to having its own ecommerce platform. ...OSF Digital replaced Wells’ old system with a flexible Salesforce Commerce Cloud solution. The new site improved user experience and unified the brand online. Wells saw higher NPS scores and record online monthly sales after launch.

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Burton Snowboards - Apparel & Fashion

Salesforce Customer 360 helped Burton Snowboards get a full view of their customers. Burton wanted to grow their direct-to-consumer business and improve digital experiences. OSF Digital used Salesfor...ce Service, Experience, and Marketing Clouds for a multi-cloud solution. This let Burton connect data across commerce, service, and marketing. Burton now gives more personalized service and better cross-channel experiences. The company is moving toward being a digital-first, consumer-focused retailer.

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L’Oréal Canada - Cosmetics

OSF Digital built a custom Salesforce Commerce Cloud integration for L’Oréal Canada using ACD Core. This solution lets L’Oréal Canada manage multiple beauty brands from a central hub in English and F...rench. The company cut capital expenses by 70%, reduced time to market by 75%, and lowered the breakeven point by 33%. L’Oréal Canada now spends less on implementation and maintenance. The platform supports mobile-first design and is being considered for use in other divisions.

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Ford Motor Company - Automotive

Salesforce Multi-Cloud Solution helped Ford Motor Company improve business operations in South America. Ford used Salesforce Sales, Service, Marketing, and Data Clouds, plus MuleSoft, to unify custom...er data and processes. OSF Digital delivered a seamless integration, giving Ford a 360-degree view of customers. Ford streamlined operations, improved customer service, and increased sales growth. The new system also supported regional marketing and sales process consolidation.

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OSF UnifyCOMMERCE Features

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FEATURE RATINGS AND REVIEWS
Custom Reports

3.96/5 ★

Read Reviews (12)
Analytics

3.83/5 ★

Read Reviews (5)
CAPABILITIES RATINGS AND REVIEWS
Custom Reports

3.96/5 ★

Read Reviews (12)
Analytics

3.83/5 ★

Read Reviews (5)

Software Failure Risk Guidance

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for OSF UnifyCOMMERCE

Top Failure Risks for OSF UnifyCOMMERCE

OSF Commerce News

Executive

OSF Digital Appoints Simon Mulcahy as Executive Advisor

OSF Digital has appointed Simon Mulcahy as executive advisor. Mulcahy, a former Salesforce executive, brings expertise in digital transformation and cloud solutions. His role will focus on guiding OSF Digitals growth strategy and enhancing its service offerings for enterprise clients.

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Executive

David Northington Named CEO of OSF Digital

David Northington has been appointed as the CEO of OSF Digital.

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Partnership

OSF Digital Reappointed to Salesforce Revenue Cloud Advisory ...

OSF Digital has been reappointed to the Salesforce Revenue Cloud Advisory Board, highlighting its expertise and ongoing collaboration with Salesforce.

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Partnership

Harvey Nichols teams up with OSF Digital to boost customer engagement with centralised platform - Retail Technology Innovation Hub

Harvey Nichols partners with OSF Digital to enhance customer engagement using a centralized platform.

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OSF Commerce Profile

Company Name

OSF Commerce

Company Website

https://osf.digital/

HQ Location

5600, boulevard des Galeries Bur 530 Québec, Québec G2K 2H6

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