Outreach: Use-Cases, Insights and Reviews | 2026 Cuspera

Name: Outreach
Brand: Outreach
Rating: 4.35 (14913 reviews)

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(14913)

Outreach | Sales Engagement Platform, Sales Automation Software

AI Powered

Outreach Overview

Outreach is an AI-driven sales execution platform designed to enhance sales strategies and customer engagement. Real-world applications show sales teams using Outreach to significantly boost productivity through its AI capabilities, like the AI Agents feature, which is reported to increase sales productivity tenfold. This platform supports sales representatives in replicating the performance of top sellers, thereby fostering more consistent and effective customer interactions. By focusing on relationships, revenue, and retention, Outreach provides a comprehensive solution for sales teams aiming to improve workflow efficiency and achieve measurable results.

Use Cases

Customers recommend Engagement Management, Communication Management, Lead Engagement, as the business use cases that they have been most satisfied with while using Outreach.

Other use cases:

Sales Call Management
Workflow Management
Training & Onboarding
Lead Management
Generation Of New Leads
Lead Tracking
Contact List Management

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Business Priorities

Acquire Customers and Increase Sales & Revenue are the most popular business priorities that customers and associates have achieved using Outreach.

Other priorities:

Scale Best Practices
Enhance Customer Relationships
Improve ROI
Improve Efficiency
Improve Internal Communications
Enter New Markets Internationally Or Locally
Build Brand Awareness
Shorten Ramp Up Time
Establish Thought Leadership
Launch New Products
Improve Consistency
Grow Market Share
Improve Visibility
Improve Stakeholder Relations
Improve Digital And Social Presence

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Outreach Use-Cases and Business Priorities: Customer Satisfaction Data

Outreach works with different mediums / channels such as E-Mail. and Phone Calls.

Outreach's features include Personalization, Templates, Recording, etc. and Outreach support capabilities include Email Support, Phone Support, AI Powered, etc. also Outreach analytics capabilities include Analytics, and Custom Reports.

Reviews

"At this point, our team couldn't do their job without Outreach." - Tim Cable

Outreach, GMass, Ebsta Revenue Intelligence, Autoklose, Mailshake, etc., all belong to a category of solutions that help Sales Engagement. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Outreach offers a comprehensive sales execution platform to boost pipeline creation and closing. Rep productivity is enhanced across the entire sales cycle.

Popular Business Setting

for Outreach

Top Industries

Computer Software
Internet
Information Technology and Services

Popular in

Mid Market
Enterprise
Small Business

Outreach is popular in Computer Software, Internet, and Information Technology And Services and is widely used by Mid Market, Enterprise, and Small Business.

Outreach Customer wins, Customer success stories, Case studies

Why is Outreach the best choice for Engagement Management?

Outreach Engagement Management automates outreach follow-ups, streamlining communication and minimizing manual effort. It allows users to manage prospects, schedule tasks, and track engagement across multiple channels, such as email, phone, and LinkedIn. However, the platform struggles with complex data filtering and sorting, particularly for team-based sales initiatives.

"...You can view if clients are opening emails, and the level of engagement they're having...." Peer review by Erin S, Inside Sales Representative, Education

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What solutions does Outreach provide for Communication Management?

Outreach Communication Management facilitates organized sales outreach by enabling the scheduling and tracking of email and phone communications. It provides templates and snippets for efficient email composition and supports personalized email delivery to specific target audiences. While Outreach offers extensive functionality, its immediate message delivery capabilities are limited.

"...I also really enjoy the templates and snippet connections to Outlook because it makes sending emails out a breeze...." Peer review by Consultant

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How does Outreach facilitate Lead Engagement?

Outreach Lead Engagement facilitates prospect organization, automated email sequences, and engagement tracking. It also streamlines follow-up activity and generates tasks based on prospect engagement. Outreach Lead Engagement, however, is limited by its reliance on task and sequence heavy workflows, potentially leading to a lack of visibility on optimal engagement times.

"...Outreach makes it easy to organize prospects, have next steps in place, and reinforces prospect and client follow up activity...." Peer review by Tom P, Director of Ngage Live Chat

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How does Outreach facilitate Sales Call Management?

How can Outreach optimize your Workflow Management Workflow?

Outreach Workflow Management streamlines and automates sales outreach processes. It provides a user-friendly interface for managing tasks, scheduling activities, and tracking progress. The system enhances efficiency by automating repetitive tasks and leveraging machine learning for insights. The system’s reliance on a separate platform for task management can introduce redundancy and potential for errors.

"...You can create smart filters throughout your tasks, allowing a comfortable and tailored workflow...." Peer review by Dylan R., Internet

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51 buyers and buying teams have used Cuspera to assess how well Outreach solved their Sales Engagement needs. Cuspera uses 14913 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Sales Engagement needs.

CUSTOMERS	TESTIMONIALS
Tim Cable Business Operations Showpad	At this point, our team couldn't do their job without Outreach. Testimonial By Tim Cable
Chris Aker VP Global Sales Eventbrite	Outreach has allowed us to automate processes, create consistency across all of our teams, and drive up performance. Testimonial By Chris Aker
Brandon Deboer Account Executive Team Glassdoor	Outreach allows us to be more efficient. It lets us spend so much less time doing manual tasks, and more time focusing on prospects. Testimonial By Brandon Deboer

CUSTOMERS	TESTIMONIALS
Tim Cable Business Operations Showpad	At this point, our team couldn't do their job without Outreach. Testimonial By Tim Cable
Chris Aker VP Global Sales Eventbrite	Outreach has allowed us to automate processes, create consistency across all of our teams, and drive up performance. Testimonial By Chris Aker
Brandon Deboer Account Executive Team Glassdoor	Outreach allows us to be more efficient. It lets us spend so much less time doing manual tasks, and more time focusing on prospects. Testimonial By Brandon Deboer

How a Sales Executive uses Outreach

Frequently Asked Questions(FAQ)

for Outreach

What is Outreach?

Outreach is a Sales Engagement Platform usable by Marketing, Sales Development, and other Customer facing teams such as the Closing and Success teams.

Outreach enables customer engagement with measurable touchpoints. It has calendering features that enables booking of meetings, a Sales Dialer feature that provides multi-channel communications, conversational intelligence and live call coaching. The Sales Intelligence Tiles feature provides key customer insights and is customisable.

Outreach provides customer insights in real-time and can be used by itself or in conjunction with other tools. The Outreach Galaxy feature enables viewing of all the sales activities such as CRM, conversation intelligence, videos and info from other apps on a single pane of glass.

It also includes a Coaching and Analytics and Optimization with information on team performance and coaching and data analysis.

What is Outreach used for?

Outreach is a Sales Engagement Software mainly used by its customers to Acquire Customers and Increase Sales & Revenue by Engagement Management, Communication Management and Lead Engagement .