Outreach: Use-Cases, Insights and Reviews | 2025 Cuspera

Name: Outreach
Brand: Outreach
Rating: 4.35 (14913 reviews)

4.35 5

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(14913)

Outreach | Sales Engagement Platform, Sales Automation Software

AI Powered

Outreach Overview

Outreach offers a comprehensive sales execution platform to boost pipeline creation and closing. Rep productivity is enhanced across the entire sales cycle.

Use Cases

Customers recommend Engagement Management, Communication Management, Lead Engagement, as the business use cases that they have been most satisfied with while using Outreach.

Other use cases:

Sales Call Management
Workflow Management
Training & Onboarding
Lead Management
Generation Of New Leads
Lead Tracking
Contact List Management

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Business Priorities

Acquire Customers and Increase Sales & Revenue are the most popular business priorities that customers and associates have achieved using Outreach.

Other priorities:

Scale Best Practices
Enhance Customer Relationships
Improve ROI
Improve Efficiency
Improve Internal Communications
Enter New Markets Internationally Or Locally
Build Brand Awareness
Shorten Ramp Up Time
Establish Thought Leadership
Launch New Products
Improve Consistency
Grow Market Share
Improve Visibility
Improve Stakeholder Relations
Improve Digital And Social Presence

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Outreach Use-Cases and Business Priorities: Customer Satisfaction Data

Outreach works with different mediums / channels such as E-Mail. and Phone Calls.

Outreach's features include Personalization, Templates, Recording, etc. and Outreach support capabilities include Email Support, Phone Support, AI Powered, etc. also Outreach analytics capabilities include Analytics, and Custom Reports.

Reviews

"Outreach allows us to be more efficient. It lets us spend so much less time doing manual tasks, and more time focusing on prospects." - Brandon Deboer

Outreach, Salesloft, Mailshake, Groove, Reply Sales Automation, etc., all belong to a category of solutions that help Sales Engagement. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Popular Business Setting

for Outreach

Top Industries

Computer Software
Internet
Information Technology and Services

Popular in

Mid Market
Enterprise
Small Business

Outreach is popular in Computer Software, Internet, and Information Technology And Services and is widely used by Mid Market, Enterprise, and Small Business.

Comprehensive Insights on Outreach Use Cases

Why is Outreach the best choice for Engagement Management?

Outreach Engagement Management automates outreach follow-ups, streamlining communication and minimizing manual effort. It allows users to manage prospects, schedule tasks, and track engagement across multiple channels, such as email, phone, and LinkedIn. However, the platform struggles with complex data filtering and sorting, particularly for team-based sales initiatives.

"...That I can set-up email sequences with time based responses to follow up with clients...." Peer review by Michael W, Strategic Alliances / Cloud & Service Provider, Computer & Network Security

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What makes Outreach ideal for Communication Management?

Outreach Communication Management facilitates organized sales outreach by enabling the scheduling and tracking of email and phone communications. It provides templates and snippets for efficient email composition and supports personalized email delivery to specific target audiences. While Outreach offers extensive functionality, its immediate message delivery capabilities are limited.

"...Great tool for tracking opens on emails as well as keeping yourself organized across managing several clients!..." Peer review by Adam R, Business Development Representative, Computer Software

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How efficiently Does Outreach manage your Lead Engagement?

Outreach Lead Engagement facilitates prospect organization, automated email sequences, and engagement tracking. It also streamlines follow-up activity and generates tasks based on prospect engagement. Outreach Lead Engagement, however, is limited by its reliance on task and sequence heavy workflows, potentially leading to a lack of visibility on optimal engagement times.

"...I like being able to keep track of how engaged my prospects are as well...." Peer review by Dale Bachman, Account Executive, New Business Sales, AdRoll

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How does Outreach address your Sales Call Management Challenges?

Outreach Sales Call Management provides tools for managing outbound calls, including call recording, logging, and automation. Users can organize tasks, track emails, and share call feedback with their team. The system lacks the ability to search for calls by phone number, though the vendor has demonstrated a commitment to innovation by implementing scheduling tools.

"...Sending mass emails using previously saved sequences saves timeDetermining how many times a prospect read an emailOrganizing tasks and recording calls..." Peer review by Verified User, Representative in Sales, Computer & Network Security

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How can Outreach enhance your Workflow Management process?

Outreach Workflow Management streamlines and automates sales outreach processes. It provides a user-friendly interface for managing tasks, scheduling activities, and tracking progress. The system enhances efficiency by automating repetitive tasks and leveraging machine learning for insights. The system’s reliance on a separate platform for task management can introduce redundancy and potential for errors.

"...It makes my daily workflow much easier to do with multiple templates I can make...." Peer review by Brandon W., Marketing and Advertising

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80+ more Business Use Cases

51 buyers and buying teams have used Cuspera to assess how well Outreach solved their Sales Engagement needs. Cuspera uses 14913 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Sales Engagement needs.

Customer Testimonials

CUSTOMERS	TESTIMONIALS
Brandon Deboer Account Executive Team Glassdoor	Outreach allows us to be more efficient. It lets us spend so much less time doing manual tasks, and more time focusing on prospects. Testimonial By Brandon Deboer
Chris Aker VP Global Sales Eventbrite	Outreach has allowed us to automate processes, create consistency across all of our teams, and drive up performance. Testimonial By Chris Aker
Lars Nilssen VP, GLOBAL INSIDE SALES CLOUDERA	Outreach is at the forefront of our newly created Account-Based Sales Development platform. It is super-charging the pipeline growth of both our new business and expansion business at Cloudera. Testimonial By Lars Nilssen

CUSTOMERS	TESTIMONIALS
Brandon Deboer Account Executive Team Glassdoor	Outreach allows us to be more efficient. It lets us spend so much less time doing manual tasks, and more time focusing on prospects. Testimonial By Brandon Deboer
Chris Aker VP Global Sales Eventbrite	Outreach has allowed us to automate processes, create consistency across all of our teams, and drive up performance. Testimonial By Chris Aker
Lars Nilssen VP, GLOBAL INSIDE SALES CLOUDERA	Outreach is at the forefront of our newly created Account-Based Sales Development platform. It is super-charging the pipeline growth of both our new business and expansion business at Cloudera. Testimonial By Lars Nilssen

Case Studies

COMPANY	INDUSTRY	CASE STUDIES
Jitterbit Computer Software	Computer Software	Case Study Jitterbit Jitterbit Harnesses Outreach's Amplify to Increase Reply Rates & Act on More than 3K Extracted Phone Numbers Read More
Jellyvision Computer Software	Computer Software	Case Study Jellyvision The Great Whale: How Jellyvision used Outreach to Land and Expand Read More
Guild Mortgage	NA	Case Study Guild Mortgage Achieved A 38% Increase In Sales Productivity And A 20% Increase In Customer Retention. Read More

Video

How a Sales Executive uses Outreach

Frequently Asked Questions(FAQ)

for Outreach

What is Outreach?

Outreach is a Sales Engagement Platform usable by Marketing, Sales Development, and other Customer facing teams such as the Closing and Success teams.

Outreach enables customer engagement with measurable touchpoints. It has calendering features that enables booking of meetings, a Sales Dialer feature that provides multi-channel communications, conversational intelligence and live call coaching. The Sales Intelligence Tiles feature provides key customer insights and is customisable.

Outreach provides customer insights in real-time and can be used by itself or in conjunction with other tools. The Outreach Galaxy feature enables viewing of all the sales activities such as CRM, conversation intelligence, videos and info from other apps on a single pane of glass.

It also includes a Coaching and Analytics and Optimization with information on team performance and coaching and data analysis.

What is Outreach used for?

Outreach is a Sales Engagement Software mainly used by its customers to Acquire Customers and Increase Sales & Revenue by Engagement Management, Communication Management and Lead Engagement .