Ozonetel Cloud Call Center Solution Overview
Ozonetel's Call Center Solution addresses the challenges of managing high-volume customer interactions. It supports over 100,000 agents globally, facilitating more than 2 billion calls annually. This solution enhances customer experience (CX) by enabling instant conversations through its CXi Switch feature. It integrates seamlessly with existing systems, reducing operational costs and providing tailored solutions for various industries. The platform's scalability and reliability make it suitable for businesses aiming to improve customer engagement and streamline communication processes. With 24/7 expert support, Ozonetel ensures uninterrupted service and continuous CX transformation.
Use Cases
Customers recommend Helpdesk Management, Call Recording, Tracking & Monitoring Communications, as the business use cases that they have been most satisfied with while using Ozonetel Cloud Call Center Solution.
Business Priorities
Acquire Customers and Enhance Customer Relationships are the most popular business priorities that customers and associates have achieved using Ozonetel Cloud Call Center Solution.
Ozonetel Cloud Call Center Solution Use-Cases and Business Priorities: Customer Satisfaction Data
Ozonetel Cloud Call Center Solution works with different mediums / channels such as Phone Calls. Offline. and On Premises.
Ozonetel Cloud Call Center Solution's features include Recording, Dashboard, and Live Monitoring. and Ozonetel Cloud Call Center Solution support capabilities include Phone Support, 24/7 Support, Chat Support, etc. also Ozonetel Cloud Call Center Solution analytics capabilities include Custom Reports, and Analytics.
Reviews
"...Incremental occupancy of a resource, higher & faster customer engagement & improvised productivity levels...." Peer review by Hemnag V, Head - Customer Acquisition & Logistics @ Fundsindia.com
Ozonetel Cloud Call Center Solution, belong to a category of solutions that help Contact Center Software. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.
Kookoo-cloud-call-center-solution by Ozonetel offers software for enterprise and SMB businesses. Contact center solutions are provided based on specific needs.
Popular Business Setting
for Ozonetel Cloud Call Center Solution
Top Industries
- Financial Services
- Non-Profit Organization Management
- Internet
Popular in
- Mid Market
- Enterprise
- Small Business
Ozonetel Cloud Call Center Solution is popular in Financial Services, Non-Profit Organization Management, and Internet and is widely used by Mid Market, Enterprise, and Small Business.
Comprehensive Insights on Ozonetel Cloud Call Center Solution Use Cases
Why is Ozonetel Cloud Call Center Solution the best choice for Helpdesk Management?
How can Ozonetel Cloud Call Center Solution optimize your Call Recording Workflow?
What Are the key features of Ozonetel Cloud Call Center Solution for Tracking & Monitoring Communications?
How can Ozonetel Cloud Call Center Solution optimize your Engaging And Following Up Workflow?
11 buyers and buying teams have used Cuspera to assess how well Ozonetel Cloud Call Center Solution solved their Contact Center Software needs. Cuspera uses 331 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Contact Center Software needs.
Case Studies
CASE STUDY NHA (Ayushman Bharat)
CASE STUDY A BPO for a large pizza delivery chain in the U.S.
CASE STUDY A personal grooming salon/spa
CASE STUDY Sugar Plum
CASE STUDY A fast-growing logistics business
CASE STUDY An outbound call center
Peers used Ozonetel Cloud Call Center Solution for helpdesk management and call recording
Ozonetel Cloud Call Center Solution Features
- Low
- Medium
- High
| FEATURE | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (2) |
| Custom Reports | Read Reviews (46) |
| Analytics | Read Reviews (9) |
| CAPABILITIES | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (2) |
| Custom Reports | Read Reviews (46) |
| Analytics | Read Reviews (9) |
Software Failure Risk Guidance
?for Ozonetel Cloud Call Center Solution
Overall Risk Meter
Top Failure Risks for Ozonetel Cloud Call Center Solution
Ozonetel Communications Pvt. Ltd. News
Ozonetel launches CXi Studio for seamless AI-human collaboration across customer journeys
Ozonetel launched CXi Studio, an AI orchestration tool designed to enhance customer journeys by integrating AI and non-AI workflows. This no-code platform allows businesses to personalize interactions, automate tasks, and adapt quickly without IT intervention. CXi Studio supports multilingual communication and integrates with CRM and other systems, offering enterprises a scalable solution to improve customer experiences.
Ozonetel launches 'CXi Switch' for instant customer engagement - The Economic Times
Ozonetel has introduced 'CXi Switch' to enhance customer engagement quickly.
Magnaquest to Empower Ozonetel's Cloud Communication Solution, Transforming its Call Centre Operations with Sure - PR Web
Magnaquest is enhancing Ozonetel's cloud communication solutions to improve call center operations.
How AI is Reshaping Customer Experience in 2024
Ozonetel's AI-driven solutions are transforming customer experiences, offering advanced call center capabilities and integrations with platforms like Zoho and Salesforce.
Ozonetel Communications Pvt. Ltd. Profile
Company Name
Ozonetel Communications Pvt. Ltd.
Company Website
https://ozonetel.com/HQ Location
6-3-1090/B, 1st Floor, Mayank Towers, Raj Bhavan Road, Somajiguda, Hyderabad, Telanga 500082, IN
Employees
51-100
Social
Financials
SEED
