Panviva Overview
Panviva transforms novice agents into experts using AI-powered guided knowledge management, ideal for regulated industries. The platform is offered by Upland Software.
Use Cases
Customers recommend Helpdesk Management, Knowledge Management, Engagement Management, as the business use cases that they have been most satisfied with while using Panviva.
Business Priorities
Improve ROI and Improve Efficiency are the most popular business priorities that customers and associates have achieved using Panviva.
Panviva Use-Cases and Business Priorities: Customer Satisfaction Data
Panviva works with different mediums / channels such as Phone Calls. and Offline.
Panviva's features include Alerts: Popups & Notifications, and Personalization. and Panviva support capabilities include Phone Support, Email Support, Chat Support, etc. also Panviva analytics capabilities include Custom Reports, and Analytics.
Reviews
"Before Panviva call handing times were at 2:02 minutes per call. With Panviva we are at 1:47 minutes per call. That’s a 15 second handle time improvement." - Stephanie Swinbourne
Peer review evidence (same sources as the product rating summary)
"...Our call center agents have benefited by following procedures for transactional inquiries as well as maintenance inquiries...." Peer review by Leanne H, MSC Team Lead
"...Employees are happily adopting the habit of consulting the Panviva knowledge management system as their first point of reference...." Case Study MoneyMe
"...Desert Financial has seen big improvements in customer experience, employee engagement and day to day operations...." Case Study Desert Financial
Panviva, livepro, Shelf.io, KnowledgeOwl, Notion, etc., all belong to a category of solutions that help Knowledge Management. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.
Popular Business Setting
for Panviva
Top Industries
- Hospital & Health Care
- Financial Services
- Insurance
Popular in
- Enterprise
- Mid Market
- Large Enterprise
Panviva is popular in Hospital & Health Care, Financial Services, and Insurance and is widely used by Enterprise, Mid Market, and Large Enterprise.
Panviva Customer wins, Customer success stories, Case studies
What makes Panviva ideal for Helpdesk Management?
What Are the key features of Panviva for Knowledge Management?
What makes Panviva ideal for Engagement Management?
How can Panviva optimize your Onboarding Workflow?
How can Panviva optimize your Collaboration Workflow?
29 buyers and buying teams have used Cuspera to assess how well Panviva solved their Knowledge Management needs. Cuspera uses 466 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Knowledge Management needs.
| CUSTOMERS | TESTIMONIALS |
|---|---|
|
Before Panviva call handing times were at 2:02 minutes per call. With Panviva we are at 1:47 minutes per call. That’s a 15 second handle time improvement. Testimonial By Stephanie Swinbourne |
|
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HNE is a very conservative organization and our executive committee scrutinizes every investment request, carefully considering and ranking investments by ROI, payback period and impact on the Customer experience. They approved very few projects in 2009, but Panviva was viewed as so important to gr...owth and to the customer experience that it was one of the only projects approved. |
|
I really recommend SupportPoint. It has been so good for software development. For us, it has been a breath of fresh air that everything is right there at our fingertips. For us the change has been revolutionary. Testimonial By Cynthia Alofaituli |
| CUSTOMERS | TESTIMONIALS |
|---|---|
|
Stephanie Swinbourne Director of the Customer Service Center NextCare |
Before Panviva call handing times were at 2:02 minutes per call. With Panviva we are at 1:47 minutes per call. That’s a 15 second handle time improvement. Testimonial By Stephanie Swinbourne |
|
Member Services Manager Health New England |
HNE is a very conservative organization and our executive committee scrutinizes every investment request, carefully considering and ranking investments by ROI, payback period and impact on the Customer experience. They approved very few projects in 2009, but Panviva was viewed as so important to gr...owth and to the customer experience that it was one of the only projects approved. |
|
Cynthia Alofaituli Performance Improvement Analyst Nevada Health Centers |
I really recommend SupportPoint. It has been so good for software development. For us, it has been a breath of fresh air that everything is right there at our fingertips. For us the change has been revolutionary. Testimonial By Cynthia Alofaituli |
Upland Panviva for Contact Centers
Peers used Panviva for helpdesk management and knowledge management
Panviva Competitors
Panviva Features
- Low
- Medium
- High
| FEATURE | RATINGS AND REVIEWS |
|---|---|
| Custom Reports | Read Reviews (64) |
| Analytics | Read Reviews (3) |
| CAPABILITIES | RATINGS AND REVIEWS |
|---|---|
| Custom Reports | Read Reviews (64) |
| Analytics | Read Reviews (3) |
Software Failure Risk Guidance
?for Panviva
Overall Risk Meter
Top Failure Risks for Panviva
Upland Software, Inc. Profile
HQ Location
Frost Bank Tower 401 Congress Avenue, Suite 1850 Austin, TX 78701-3788
Employees
251-500
Social
Financials
PRIVATE
