Pega CRM Applications Overview
Pega CRM applications provide enterprises with a unified platform featuring end-to-end automation and real-time AI. This ensures flexibility for current and future needs.
Use Cases
Customers recommend Engagement Management, Workflow Management, Customer Case Management, as the business use cases that they have been most satisfied with while using Pega CRM Applications.
Business Priorities
Enhance Customer Relationships and Increase Customer Life Time Value are the most popular business priorities that customers and associates have achieved using Pega CRM Applications.
Pega CRM Applications Use-Cases and Business Priorities: Customer Satisfaction Data
Pega CRM Applications's features include Personalization. and Pega CRM Applications support capabilities include 24/7 Support, AI Powered, Phone Support, etc. also Pega CRM Applications analytics capabilities include Analytics, and Custom Reports.
Reviews
"Now, we can see everything in real-time, and customer advocacy has improved by 180%." - Frank Ferguson
Popular Business Setting
for Pega CRM Applications
Top Industries
- Insurance
- Telecommunications
- Transportation/Trucking/Railroad
Popular in
- Enterprise
Pega CRM Applications is popular in Insurance, Telecommunications, and Transportation/Trucking/Railroad and is widely used by Enterprise,
Pega CRM Applications Customer wins, Customer success stories, Case studies
How can Pega CRM Applications enhance your Engagement Management process?
What makes Pega CRM Applications ideal for Workflow Management?
What makes Pega CRM Applications ideal for Customer Case Management?
How can Pega CRM Applications optimize your Communication Management Workflow?
11 buyers and buying teams have used Cuspera to assess how well Pega CRM Applications solved their business needs. Cuspera uses 141 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific business needs.
| CUSTOMERS | TESTIMONIALS |
|---|---|
|
Now, we can see everything in real-time, and customer advocacy has improved by 180%. Testimonial By Frank Ferguson |
|
Our world revolves around our customers. To be able to identify, personalize, and manage all our interactions, for all of our passengers, from one platform is truly transformational. Testimonial By Sandra Lenis |
|
When you make it more real-time, you make it more relevant. Customers expect us to know what they're thinking right now. Testimonial By Jo Allen |
| CUSTOMERS | TESTIMONIALS |
|---|---|
|
Frank Ferguson Senior Business Analyst Telstra |
Now, we can see everything in real-time, and customer advocacy has improved by 180%. Testimonial By Frank Ferguson |
|
Sandra Lenis Director of Products & Customers Air Europa |
Our world revolves around our customers. To be able to identify, personalize, and manage all our interactions, for all of our passengers, from one platform is truly transformational. Testimonial By Sandra Lenis |
|
Jo Allen Business Lead – Next Generation Decisioning British Gas |
When you make it more real-time, you make it more relevant. Customers expect us to know what they're thinking right now. Testimonial By Jo Allen |
Siemens - Manufacturing
Read more →Commonwealth Bank of Australia - Banking
Read more →Athletic footwear leader - Apparel & Fashion
Read more →ANAH (French National Agency for Housing) - Government Administration
Read more →Air Europa - Airlines
Read more →
Peers used Pega CRM Applications for engagement management and workflow management
Pega CRM Applications Features
- Low
- Medium
- High
| FEATURE | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (8) |
| Analytics | Read Reviews (7) |
| Custom Reports | Read Reviews (8) |
| CAPABILITIES | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (8) |
| Analytics | Read Reviews (7) |
| Custom Reports | Read Reviews (8) |
Software Failure Risk Guidance
?for Pega CRM Applications
Top Failure Risks for Pega CRM Applications
Pegasystems Inc. News
Pega and Moody's Collaborate to Streamline Customer Lifecycle Management and KYC ...
Pega and Moody's have formed a strategic collaboration to enhance customer lifecycle management (CLM) and Know Your Customer (KYC) processes for financial services. This partnership allows Pega clients to access Moody's entity verification data directly, improving operational efficiency, accuracy, and compliance. The integration aims to reduce onboarding time by up to 30% and data entry errors by 40%, offering a more robust compliance and customer experience.
Pega Named a Leader in Real-Time Interaction Management Software by ... - Business Wire
Pega has been recognized as a Leader in the Forrester Wave for Real-Time Interaction Management Software, Q4 2025. Pega's Customer Decision Hub and Customer Engagement Blueprint received top scores in 'Current Offering' and 'Strategy' categories. The report highlights Pega's strengths in AI-driven decisioning and orchestration, emphasizing its impact on customer engagement and enterprise transformation.
Pega Named Leader in Q4 2025 Forrester RTIM Software Wave | PEGA Stock News
Pega has been named a Leader in the Q4 2025 Forrester Wave for Real-Time Interaction Management Software. Pega's Customer Decision Hub and Customer Engagement Blueprint received top scores in 'Current Offering' and 'Strategy' categories. The Forrester report highlights Pega's strengths in cross-functional decisioning, AI model execution, and customer engagement, positioning it as a top choice for enterprises seeking to enhance customer interactions.
Pega to Announce Financial Results for the Third Quarter of 2025 and ...
Pegasystems Inc. will announce its financial results for Q3 2025 on October 21, 2025, followed by a conference call and webcast on October 22, 2025. The event will be accessible to the public and investors, with a replay available on the company's website.
Pegasystems Inc. Profile
HQ Location
One Rogers Street Cambridge, MA 02142-1209 U.S.A
Employees
5001-10000
Social
Financials
IPO
