Pega CRM Applications Overview
Pega CRM applications provide enterprises with a unified platform featuring end-to-end automation and real-time AI. This ensures flexibility for current and future needs.
Use Cases
Customers recommend Engagement Management, Workflow Management, Customer Case Management, as the business use cases that they have been most satisfied with while using Pega CRM Applications.
Business Priorities
Enhance Customer Relationships and Increase Customer Life Time Value are the most popular business priorities that customers and associates have achieved using Pega CRM Applications.
Pega CRM Applications Use-Cases and Business Priorities: Customer Satisfaction Data
Pega CRM Applications's features include Personalization. and Pega CRM Applications support capabilities include 24/7 Support, AI Powered, Phone Support, etc. also Pega CRM Applications analytics capabilities include Analytics, and Custom Reports.
Reviews
"When you make it more real-time, you make it more relevant. Customers expect us to know what they're thinking right now." - Jo Allen
Popular Business Setting
for Pega CRM Applications
Top Industries
- Insurance
- Telecommunications
- Transportation/Trucking/Railroad
Popular in
- Enterprise
Pega CRM Applications is popular in Insurance, Telecommunications, and Transportation/Trucking/Railroad and is widely used by Enterprise,
Comprehensive Insights on Pega CRM Applications Use Cases
How can Pega CRM Applications optimize your Engagement Management Workflow?
What Are the key features of Pega CRM Applications for Workflow Management?
What Are the key features of Pega CRM Applications for Customer Case Management?
How does Pega CRM Applications facilitate Communication Management?
9+ more Business Use Cases
11 buyers and buying teams have used Cuspera to assess how well Pega CRM Applications solved their business needs. Cuspera uses 141 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific business needs.
Customer Testimonials
| CUSTOMERS | TESTIMONIALS |
|---|---|
|
When you make it more real-time, you make it more relevant. Customers expect us to know what they're thinking right now. Testimonial By Jo Allen |
|
We’re saving about 33 minutes per case. We’re also saving about 91% on the complex and 99% on the standard cases. Testimonial By Catherine Perrier |
|
Pega has the brains to help deliver the right treatment to the right customer at the right time. That is very different from traditional telecommunications care. We’re seeing more than double the acceptance of retention offers. That is a big deal. Testimonial By Marcelo Claure |
| CUSTOMERS | TESTIMONIALS |
|---|---|
|
Jo Allen Business Lead – Next Generation Decisioning British Gas |
When you make it more real-time, you make it more relevant. Customers expect us to know what they're thinking right now. Testimonial By Jo Allen |
|
Catherine Perrier Senior Contract Specialist Sun Life Financial |
We’re saving about 33 minutes per case. We’re also saving about 91% on the complex and 99% on the standard cases. Testimonial By Catherine Perrier |
|
Marcelo Claure CEO Sprint |
Pega has the brains to help deliver the right treatment to the right customer at the right time. That is very different from traditional telecommunications care. We’re seeing more than double the acceptance of retention offers. That is a big deal. Testimonial By Marcelo Claure |
Case Studies
| COMPANY | INDUSTRY | CASE STUDIES |
|---|---|---|
Computer Software
|
Computer Software |
Case Study CiscoRead More |
|
Computer Software
|
Computer Software |
Case Study CiscoRead More |
Transportation/Trucking/Railroad
|
Transportation/Trucking/Railroad |
Case Study Air EuropaRead More |
Peers used Pega CRM Applications for engagement management and workflow management
Pega CRM Applications Features
- Low
- Medium
- High
| FEATURE | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (8) |
| Analytics | Read Reviews (7) |
| Custom Reports | Read Reviews (8) |
| CAPABILITIES | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (8) |
| Analytics | Read Reviews (7) |
| Custom Reports | Read Reviews (8) |
Software Failure Risk Guidance
?for Pega CRM Applications
Top Failure Risks for Pega CRM Applications
Pegasystems Inc. News
Pega Attains FedRAMP High Authority to Operate Status For US Federal Government Clients - 01net
Pegasystems Inc. has achieved FedRAMP High Authority to Operate status, allowing US federal government clients to migrate sensitive IT projects to Pega Cloud for Government.
Pega Launches Customer Engagement Blueprint to Optimize AI-Powered Personalisation
Pegasystems Inc. announced Pega Customer Engagement Blueprint, a generative AI tool to enhance customer engagement programs with advanced AI capabilities, enabling better understanding and adaptation of customer interactions.
Pega Selected to Deliver Digital Platform for UK's Armed Forces Recruiting Service
Pega will deliver a digital platform for the UK's Armed Forces Recruiting Service, enhancing recruitment for the Royal Navy, British Army, and RAF with workflow automation and GenAI-powered decisioning.
Pegasystems Inc. Feeds
Pega appoints Rohit Ghai to its Board of Directors
Pega has appointed Rohit Ghai to its Board of Directors. Ghai, with over 20 years of experience in digital transformation and cybersecurity, is currently CEO of RSA and has held leadership roles at Dell/EMC.
Ravesh Lala Joins Pega to Drive Clients Modernization of Legacy Applications - Business Wire
Ravesh Lala joins Pega to help clients update their old applications.
Pega to Announce Financial Results for the Third Quarter of 2024 and Host Conference Call and Webcast - StockTitan
Pega will announce its 2024 third-quarter financial results and host a conference call and webcast.
Pegasystems Inc. Profile
HQ Location
One Rogers Street Cambridge, MA 02142-1209 U.S.A
Employees
5001-10000
Social
Financials
IPO
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