Pega CRM Applications: Use-Cases, Insights and Reviews | 2025 Cuspera

Name: Pega CRM Applications
Brand: Pega CRM Applications
Rating: 4.57 (141 reviews)

4.57 5

★ ★ ★ ★ ★ ☆ ☆ ☆ ☆ ☆

Pega: Customer Engagement and Digital Process Automation ...

AI Powered

Pega CRM Applications Overview

Pega CRM applications provide enterprises with a unified platform featuring end-to-end automation and real-time AI. This ensures flexibility for current and future needs.

Use Cases

Customers recommend Engagement Management, Workflow Management, Customer Case Management, as the business use cases that they have been most satisfied with while using Pega CRM Applications.

Other use cases:

Communication Management
Helpdesk Management
Event Management
Measuring Net Promoter Score
Measuring Customer Satisfaction
Digital Signature
Lifetime Value Management

See all use cases See less use cases

Business Priorities

Enhance Customer Relationships and Increase Customer Life Time Value are the most popular business priorities that customers and associates have achieved using Pega CRM Applications.

Other priorities:

Acquire Customers
Shorten Ramp Up Time
Scale Best Practices
Improve Visibility

See all business priorities See less business priorities

Pega CRM Applications Use-Cases and Business Priorities: Customer Satisfaction Data

Pega CRM Applications's features include Personalization. and Pega CRM Applications support capabilities include 24/7 Support, AI Powered, Phone Support, etc. also Pega CRM Applications analytics capabilities include Analytics, and Custom Reports.

Reviews

"We replaced four back-office systems that we used for workflow, claims, customer service, and the contact center functions – all with Pega. All in all we replaced about 2,800 workflows used to manage 140,000 cases a week." - Josh Doty

Popular Business Setting

for Pega CRM Applications

Top Industries

Insurance
Telecommunications
Transportation/Trucking/Railroad

Popular in

Enterprise

Pega CRM Applications is popular in Insurance, Telecommunications, and Transportation/Trucking/Railroad and is widely used by Enterprise,

Comprehensive Insights on Pega CRM Applications Use Cases

How does Pega CRM Applications facilitate Engagement Management?

How does Pega CRM Applications address your Workflow Management Challenges?

What benefits does Pega CRM Applications offer for Customer Case Management?

How efficiently Does Pega CRM Applications manage your Communication Management?

11 buyers and buying teams have used Cuspera to assess how well Pega CRM Applications solved their business needs. Cuspera uses 141 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific business needs.

Customer Testimonials

CUSTOMERS	TESTIMONIALS
Josh Doty Sr. Director Systems Product Owner CNO	We replaced four back-office systems that we used for workflow, claims, customer service, and the contact center functions – all with Pega. All in all we replaced about 2,800 workflows used to manage 140,000 cases a week. Testimonial By Josh Doty
Catherine Perrier Senior Contract Specialist Sun Life Financial	We’re saving about 33 minutes per case. We’re also saving about 91% on the complex and 99% on the standard cases. Testimonial By Catherine Perrier
Angus Sullivan Group Executive, Retail Banking Services Commonwealth Bank of Australia	Pega's customer engagement engine has been a huge step forward for us. It orchestrates across all of our channels. Testimonial By Angus Sullivan

CUSTOMERS	TESTIMONIALS
Josh Doty Sr. Director Systems Product Owner CNO	We replaced four back-office systems that we used for workflow, claims, customer service, and the contact center functions – all with Pega. All in all we replaced about 2,800 workflows used to manage 140,000 cases a week. Testimonial By Josh Doty
Catherine Perrier Senior Contract Specialist Sun Life Financial	We’re saving about 33 minutes per case. We’re also saving about 91% on the complex and 99% on the standard cases. Testimonial By Catherine Perrier
Angus Sullivan Group Executive, Retail Banking Services Commonwealth Bank of Australia	Pega's customer engagement engine has been a huge step forward for us. It orchestrates across all of our channels. Testimonial By Angus Sullivan

Case Studies

Utilities

CASE STUDY AGL Energy

Pega helped AGL Energy create a single platform for customer engagement. AGL used advanced technology and data analytics to personalize every customer interaction. The new system gave real-time, auto...mated reporting to over 200 staff. AGL saw a 75% reduction in cost per opportunity. The solution helped AGL build stronger customer relationships and support its clean energy goals.

Banking

CASE STUDY Commonwealth Bank of Australia

Pega Customer Decision Hub helped Commonwealth Bank of Australia build a Customer Engagement Engine. The bank wanted to create deeper, more personal relationships with 10 million customers. Pega's so...lution delivered real-time decisions in under 200 milliseconds. Staff used it to have 50 million next best conversations across 18 channels. This improved customer engagement in branches, contact centers, and digital channels.

Government Administration

CASE STUDY ANAH (French National Agency for Housing)

Pega helped ANAH build a new housing grant application platform. ANAH needed to process 650,000 applications, up from 70,000. They worked with Pega and Capgemini to transform their process. The new p...latform was fully deployed in two years. ANAH increased applications processed by 9 times. The project supported France's environmental housing goals.

Insurance

CASE STUDY Aflac

Pega helped Aflac automate email processing for over 3,000 emails each week. The solution used natural language processing and AI to improve response times. Aflac eliminated manual processes for agen...ts and bridged the gap between technology and business teams. The new system made service faster and more customer-focused. Aflac now delivers better service while reducing costs.

CASE STUDY Air Europa

Pega helped Air Europa unify the passenger journey on a single platform. Air Europa faced challenges with siloed systems and inconsistent customer experiences. Pega enabled real-time personalized mes...sages and improved transparency across channels. The airline now manages all passenger interactions from bookings to baggage claims. This transformation increased control and consistency for both customers and call center agents.

Apparel & Fashion

CASE STUDY Athletic footwear leader

Pega helped a global athletic footwear leader cut process lead time from 200 hours to 18 minutes. The company faced slow, manual order management and frequent errors. Pega's intelligent automation st...reamlined order capture, validation, and logistics. The solution improved customer engagement and satisfaction. Time spent changing and checking orders dropped sharply.

Peers used Pega CRM Applications for engagement management and workflow management

Pega CRM Applications Features

Low
Medium
High

FEATURE	RATINGS AND REVIEWS
AI Powered	3.94/5 ★ Read Reviews (8)
Analytics	3.95/5 ★ Read Reviews (7)
Custom Reports	3.75/5 ★ Read Reviews (8)

CAPABILITIES	RATINGS AND REVIEWS
AI Powered	3.94/5 ★ Read Reviews (8)
Analytics	3.95/5 ★ Read Reviews (7)
Custom Reports	3.75/5 ★ Read Reviews (8)

Software Failure Risk Guidance

for Pega CRM Applications

Top Failure Risks for Pega CRM Applications

Pegasystems Inc. News

Awards 18/08/2025

Pega Recognized By Gartner In 2025 Critical Capabilities For Sales Force Automation Platforms

Pega has been recognized by Gartner in the 2025 Critical Capabilities for Sales Force Automation Platforms. This acknowledgment highlights Pega's strengths in delivering advanced sales force automation solutions, reinforcing its position as a leader in enterprise transformation through AI-powered platforms.

Product 04/08/2025

Pega Introduces Advanced Self-Service Capabilities by Combining Pega Blueprint and Pega Predictable AI Technology

Pega has launched advanced self-service capabilities by integrating Pega Blueprint and Pega Predictable AI. This new offering, Pega Self-Service Agent, transforms enterprise workflows into interactive self-service experiences, enabling complex customer interactions across multiple channels. It promises faster deployment, universal channel flexibility, and enterprise-grade governance, significantly reducing costs and enhancing customer satisfaction.

Product 27/07/2025

Pega Launches Pega Cloud, Hosted by Google Cloud, in the Kingdom of Saudi Arabia

Pega has launched Pega Cloud, hosted on Google Cloud, in Saudi Arabia. This deployment supports local data residency and aligns with Saudi Arabia's Vision 2030 to become a tech hub. Pega Cloud offers enterprise-grade security, AI-driven decision-making, and workflow automation, enhancing operational efficiency and innovation for local enterprises.

Financial 24/07/2025

Pegasystems Reports Q2 Revenue, EPS Beat - AOL

Pegasystems reported strong Q2 2025 financial results, with revenue reaching $384.5 million, surpassing estimates by $22.6 million. Adjusted EPS was $0.28, beating expectations by 14.7%. The company saw a 28% increase in cloud annual contract value, highlighting its shift to recurring cloud-based revenue. Key growth drivers include AI-powered workflow tools and expanding cloud offerings.

More Pega CRM Applications News...

Pegasystems Inc. Profile

Company Name

Pegasystems Inc.

Company Website

https://www.pega.com/

Year Founded

2017

HQ Location

One Rogers Street Cambridge, MA 02142-1209 U.S.A

Employees

5001-10000

Social

Financials

IPO