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PhaseWare Tracker: Use-Cases, Insights and Reviews | 2025 Cuspera

Name: PhaseWare Tracker
Brand: PhaseWare Tracker
Rating: 4.46 (479 reviews)

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(479)

PhaseWare Tracker | The fully configurable customer support solution

App Partner

PhaseWare Tracker Overview

Phaseware-tracker streamlines customer service management through all process phases. Comprehensive software solutions are provided by PhaseWare.

Use Cases

Customers recommend Helpdesk Management, Knowledge Management, Contact List Management, as the business use cases that they have been most satisfied with while using PhaseWare Tracker.

Other use cases:

Communication Management
Workflow Management
Engagement Management
Customer Feedback Management
Training & Onboarding
Products & Pricelist Management
Contract Management

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Business Priorities

Enhance Customer Relationships and Acquire Customers are the most popular business priorities that customers and associates have achieved using PhaseWare Tracker.

Other priorities:

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PhaseWare Tracker Use-Cases and Business Priorities: Customer Satisfaction Data

PhaseWare Tracker works with different mediums / channels such as Phone Calls. Offline. On Premises etc.

PhaseWare Tracker's features include Ticketing, Recording, Dashboard, etc. and PhaseWare Tracker support capabilities include Phone Support, 24/7 Support, Chat Support, etc. also PhaseWare Tracker analytics capabilities include Analytics, and Custom Reports.

Reviews

"...PhaseWare support support is friendly and they also include a Knowledge Base/FAQ area based on using the same software...." Peer review by Christopher, Tullahoma Utilities Board

PhaseWare Tracker, livepro, Shelf.io, Panviva, KnowledgeOwl, etc., all belong to a category of solutions that help Knowledge Management. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Popular Business Setting

for PhaseWare Tracker

Top Industries

Computer Software
Financial Services
Manufacturing

Popular in

Large Enterprise
Mid Market
Small Business

PhaseWare Tracker is popular in Computer Software, Financial Services, and Manufacturing and is widely used by Large Enterprise, Mid Market, and Small Business.

PhaseWare Tracker Customer wins, Customer success stories, Case studies

How can PhaseWare Tracker enhance your Helpdesk Management process?

What makes PhaseWare Tracker ideal for Knowledge Management?

Why is PhaseWare Tracker the best choice for Contact List Management?

Why is PhaseWare Tracker the best choice for Communication Management?

What solutions does PhaseWare Tracker provide for Workflow Management?

11 buyers and buying teams have used Cuspera to assess how well PhaseWare Tracker solved their Knowledge Management needs. Cuspera uses 479 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Knowledge Management needs.