Conversational content that empowers customers to connect with business
Failure Risk for
PingPilot®
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PingPilot® Overview
PingPilot's Click-to-Human® technology integrates omnichannel connectors to streamline communication in marketing and productivity environments. This tool enhances customer interaction by allowing seamless transitions between digital platforms and human engagement, meeting users exactly where they are. By incorporating this feature, businesses can improve their service desks and productivity ecosystems, making them more responsive and human-centric. This approach not only facilitates real-time communication but also optimizes the user experience across various channels, ultimately driving better engagement and ROI.
PingPilot® Use-Cases and Business Priorities: Customer Satisfaction Data
PingPilot® works with different mediums / channels such as
Chat.
Text SMS.
Video
etc.
PingPilot®,
belong to a category of solutions that help Mobile Marketing.
Each of them excels in different abilities.
Therefore, determining the best platform for your business will depend on your specific needs and requirements.
PingPilot empowers customers to connect with businesses through voice, SMS, chat, video, and email. It tracks and optimizes the customer journey across all communication channels.
PingPilot® Customer wins, Customer success stories, Case studies
How can PingPilot® enhance your Campaign Management process?
Pingpilot Campaign Management allows measurement of marketing campaign performance. It integrates with various platforms, including Google Analytics, Jira Service Desk, Marketo, Hubspot, and Salesforce. It provides conversion metrics for Voice, SMS, Live Chat, and Video channels.
How does PingPilot® facilitate Engaging And Following Up?
PingPilot facilitates customer engagement by enabling immediate connections with appropriate agents across various channels.
It empowers users to communicate with businesses at their preferred time and through their chosen channel.
This tool bridges the gap between marketing and sales by connecting consumers directly to the relevant personnel.
The Indiana Department of Workforce Development
- Government Administration
PingPilot helped the Indiana Department of Workforce Development handle a surge in online queries during the pandemic. The agency added chat, SMS, and email options to its website. Staff could answer... questions quickly, even while working from home. The chat system was set up in less than a day. About 20% of queries soon came in via SMS. The solution made it easier for citizens to get help with jobs and unemployment.
PingPilot helped Mvelopes improve customer support after a tough product release. Mvelopes used PingPilot's chat to handle a surge in support requests, reducing backlog and making customers feel hear...d. PingPilot worked closely with Mvelopes to add features like chat-to-SMS switching and agent chat limits. The solution passed a security audit, giving Mvelopes confidence to sign an annual agreement. Mvelopes now plans to expand PingPilot use to telephony and video support.
PingPilot helped Brush Country Claims improve customer service during hurricane season. BCC used PingPilot to connect claims adjusters and customers quickly. The chat and SMS features let adjusters g...et answers fast while in the field. During major storms, BCC handled high call volumes and reduced wait times for customers. PingPilot made it easier for people to get help after disasters. This improved customer experience and trust in BCC.
