PingPilot® Product Overview

PingPilot's Click-to-Human® technology integrates omnichannel connectors to streamline communication in marketing and productivity environments. This tool enhances customer interaction by allowing seamless transitions between digital platforms and human engagement, meeting users exactly where they are. By incorporating this feature, businesses can improve their service desks and productivity ecosystems, making them more responsive and human-centric. This approach not only facilitates real-time communication but also optimizes the user experience across various channels, ultimately driving better engagement and ROI.

How satisfied the customers are with PingPilot® use-cases

PingPilot® Customer Insights, Testimonials and Case Studies

The Indiana Department of Workforce Development - Government Administration

PingPilot helped the Indiana Department of Workforce Development handle a surge in online queries during the pandemic. The agency added chat, SMS, and email options to its website. Staff could answer... questions quickly, even while working from home. The chat system was set up in less than a day. About 20% of queries soon came in via SMS. The solution made it easier for citizens to get help with jobs and unemployment.

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Mvelopes - Financial Services

PingPilot helped Mvelopes improve customer support after a tough product release. Mvelopes used PingPilot's chat to handle a surge in support requests, reducing backlog and making customers feel hear...d. PingPilot worked closely with Mvelopes to add features like chat-to-SMS switching and agent chat limits. The solution passed a security audit, giving Mvelopes confidence to sign an annual agreement. Mvelopes now plans to expand PingPilot use to telephony and video support.

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Brush Country Claims - Insurance

PingPilot helped Brush Country Claims improve customer service during hurricane season. BCC used PingPilot to connect claims adjusters and customers quickly. The chat and SMS features let adjusters g...et answers fast while in the field. During major storms, BCC handled high call volumes and reduced wait times for customers. PingPilot made it easier for people to get help after disasters. This improved customer experience and trust in BCC.

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PingPilot® Features

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PingPilot LLC Profile

Company Name

PingPilot LLC

Company Website

https://pingpilot.com/

HQ Location

St. Louis, MO

Employees

1-10

Social

Linkedin

Financials

PRIVATE