Pointillist Analytics Overview

Pointillist-analytics: Genesys was named a 2022 Leader in Journey Orchestration Platforms by Forrester Wave™. Comprehensive journey analysis is offered for any timeframe and customer.

Use Cases

Customers recommend Customer Feedback Management, Engagement Management, Helpdesk Management, as the business use cases that they have been most satisfied with while using Pointillist Analytics.

Other use cases:

  • Cross Selling
  • Lifetime Value Management
  • Upselling
  • Segmentation And Targeting
  • Competitive Intelligence
  • Training & Onboarding
  • Campaign Management
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Business Priorities

Enhance Customer Relationships and Improve ROI are the most popular business priorities that customers and associates have achieved using Pointillist Analytics.

Other priorities:

  • Acquire Customers
  • Increase Customer Life Time Value
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Pointillist Analytics Use-Cases and Business Priorities: Customer Satisfaction Data

Pointillist Analytics works with different mediums / channels such as Phone Calls. Mobile. and Video.

Pointillist Analytics's features include Dashboard, Personalization, Feedback Surveys, etc. and Pointillist Analytics support capabilities include 24/7 Support, AI Powered, Chat Support, etc. also Pointillist Analytics analytics capabilities include Analytics, and Custom Reports.

Pointillist Analytics, Userlane, Unless, UpMail, ServiceRocket, etc., all belong to a category of solutions that help Customer Journey and Experience. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Comprehensive Insights on Pointillist Analytics Use Cases

How can Pointillist Analytics enhance your Customer Feedback Management process?

What Are the key features of Pointillist Analytics for Engagement Management?

How can Pointillist Analytics enhance your Helpdesk Management process?

What makes Pointillist Analytics ideal for Lifetime Value Management?

17+ more Business Use Cases

107 buyers and buying teams have used Cuspera to assess how well Pointillist Analytics solved their Customer Journey and Experience needs. Cuspera uses 418 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Customer Journey and Experience needs.

Case Studies

CASE STUDY COOntacto

COOntacto was struggling with a customer service platform that didn't meet its KPIs. They switched to the Genesys Cloud CX solution. This change improved their service levels from 27% to 89%. Their s...ervice-level compliance rates increased from 73% to 96%. They also saw a 15% reduction in abandonment rate.

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Retail

CASE STUDY Grands Moulins de Paris

Grands Moulins de Paris needed a simple and flexible customer experience technology. They chose Genesys Cloud for its ease of use and ability to meet current and future customer needs. The solution s...implified call flows and improved agent support. It also allowed for easy addition of new functionalities without disrupting the business.

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Banking

CASE STUDY M&T Bank

M&T Bank wanted to improve its customer service but faced challenges with outdated technology. They decided to modernize their customer experience platform with Genesys. After implementation, they sa...w a 100% increase in banker productivity, an 11% reduction in cost per call, and an 80% decrease in dropped calls.

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Financial Services

CASE STUDY Newcastle Greater Mutual Group

Newcastle Greater Mutual Group faced challenges with a complicated post-merger IT landscape. They used dense manuals and mechanical workflows. To address this, they standardized their contact center ...operations on the Genesys Cloud platform. AI-powered innovations like Agent Copilot and auto summarization helped reduce average handle time by 50 seconds and hold time by 30 seconds per call. This led to 50% faster agent competency.

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CASE STUDY Almosafer

Almosafer faced growth challenges due to siloed channels. They implemented the Genesys Cloud platform to provide an omnichannel experience. This allowed customers to book seamlessly and agents to acc...ess customer insights. As a result, Almosafer improved cross-selling, operational efficiency, and scalability.

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Financial Services

CASE STUDY Siam Commercial Bank

Siam Commercial Bank used the Genesys Cloud platform to improve customer service. They needed a modern solution to manage interactions across channels. The bank cut repeat calls by 50%, reduced avera...ge wait time by 25%, and decreased handle time by 3%. The new system replaced costly, inflexible on-premises solutions, allowing for seamless updates and better customer experience.

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lightning

Peers used Pointillist Analytics for customer feedback management and engagement management

Pointillist Analytics Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
AI Powered

4.68/5 ★

Read Reviews (14)
Analytics

4.80/5 ★

Read Reviews (90)
Custom Reports

4.67/5 ★

Read Reviews (84)
CAPABILITIES RATINGS AND REVIEWS
AI Powered

4.68/5 ★

Read Reviews (14)
Analytics

4.80/5 ★

Read Reviews (90)
Custom Reports

4.67/5 ★

Read Reviews (84)

Software Failure Risk Guidance

?

for Pointillist Analytics

Overall Risk Meter

Low Medium High

Top Failure Risks for Pointillist Analytics

Genesys Cloud Services, Inc News

Product

Introducing Genesys Cloud AI Studio: Empowering Businesses with Responsible, Agentic AI for Transformational Customer Experiences - Business Wire

Genesys has launched Genesys Cloud AI Studio, a centralized platform for building and managing AI-powered customer experience solutions. The first feature, Genesys Cloud AI Guides, lets businesses create no-code virtual agents capable of handling complex, multi-step interactions and initiating enterprise workflows. The platform emphasizes responsible, agentic AI and aims to streamline deployment of advanced customer engagement tools.

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Partnership

Four Inc. Collaborates with Genesys to Deliver Enhanced Customer Experience Solutions to the Public Sector

Four Inc. and Genesys formed a partnership to deliver Genesys AI-powered cloud contact center solutions to public sector organizations. The collaboration enables government agencies to access advanced customer experience technology, improving citizen engagement and operational efficiency through Genesys Cloud.

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Product

MyPureCloud/terraform-provider-genesyscloud

The MyPureCloud/terraform-provider-genesyscloud project provides a Terraform provider for automating the deployment and management of Genesys Cloud resources. This open-source integration enables infrastructure-as-code workflows for contact center and customer experience solutions on the Genesys Cloud platform.

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Customer

Genesys Cloud integration enhances guest experiences at IHG

IHG Hotels & Resorts has selected Genesys Cloud to enhance its global guest booking experience. By deploying the Genesys Cloud platform, IHG aims to deliver more personalized, AI-powered customer interactions across its contact centers. This move supports IHGs digital transformation and commitment to improving customer service in the hospitality sector.

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Genesys Cloud Services, Inc Profile

Company Name

Genesys Cloud Services, Inc

Company Website

https://www.genesys.com/

Year Founded

1990

HQ Location

2001 Junipero Serra BlvdDaly City, CA 94014, USA

Employees

5001-10000

Social

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Financials

PRIVATE