Pointillist Analytics Overview
Pointillist-analytics: Genesys was named a 2022 Leader in Journey Orchestration Platforms by Forrester Wave™. Comprehensive journey analysis is offered for any timeframe and customer.
Use Cases
Customers recommend Customer Feedback Management, Engagement Management, Helpdesk Management, as the business use cases that they have been most satisfied with while using Pointillist Analytics.
Business Priorities
Enhance Customer Relationships and Improve ROI are the most popular business priorities that customers and associates have achieved using Pointillist Analytics.
Pointillist Analytics Use-Cases and Business Priorities: Customer Satisfaction Data
Pointillist Analytics works with different mediums / channels such as Phone Calls. Mobile. and Video.
Pointillist Analytics's features include Dashboard, Personalization, Feedback Surveys, etc. and Pointillist Analytics support capabilities include 24/7 Support, AI Powered, Chat Support, etc. also Pointillist Analytics analytics capabilities include Analytics, and Custom Reports.
Pointillist Analytics, Userlane, Unless, UpMail, ServiceRocket, etc., all belong to a category of solutions that help Customer Journey and Experience. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.
Pointillist Analytics Customer wins, Customer success stories, Case studies
What makes Pointillist Analytics ideal for Customer Feedback Management?
Why is Pointillist Analytics the best choice for Engagement Management?
What Are the key features of Pointillist Analytics for Helpdesk Management?
How does Pointillist Analytics facilitate Lifetime Value Management?
107 buyers and buying teams have used Cuspera to assess how well Pointillist Analytics solved their Customer Journey and Experience needs. Cuspera uses 418 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Customer Journey and Experience needs.
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Peers used Pointillist Analytics for customer feedback management and engagement management
Pointillist Analytics Competitors
Pointillist Analytics Features
- Low
- Medium
- High
| FEATURE | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (14) |
| Analytics | Read Reviews (90) |
| Custom Reports | Read Reviews (84) |
| CAPABILITIES | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (14) |
| Analytics | Read Reviews (90) |
| Custom Reports | Read Reviews (84) |
Software Failure Risk Guidance
?for Pointillist Analytics
Overall Risk Meter
Top Failure Risks for Pointillist Analytics
Genesys Cloud Services, Inc News
YU-GI-OH! TCG Announces New Genesys Format
Konami has introduced a new format for the Yu-Gi-Oh! Trading Card Game called Genesys. This format excludes Pendulum and Link Monsters and uses a point system for deck construction, with a standard cap of 100 points. Konami plans to support Genesys at upcoming events and potentially expand it to Master Duel. This format aims to simplify gameplay for new players and offer fresh opportunities for casual duelists.
Genesys Named a "Best-Led Company" by Glassdoor
Genesys has been recognized as one of Glassdoor's Best-Led Companies of 2025, highlighting its strong leadership and commitment to a workplace culture of trust, collaboration, and transparency. This accolade is based on employee feedback regarding CEO approval, senior management ratings, and overall leadership sentiment.
ServiceNow and Genesys announce strategic partnership to elevate customer and employee experiences ChannelBuzz.ca
Genesys and ServiceNow have expanded their strategic partnership to enhance customer and employee experiences through AI-powered solutions. The collaboration introduces Agent2Agent orchestration, enabling AI agents to autonomously manage tasks across platforms. This partnership integrates Genesys Cloud AI with ServiceNow's AI Platform, offering synchronized workflows and intelligent routing. The unified service model aims to simplify AI adoption and improve operational efficiency, with new capabilities expected by early 2026.
Gartner's 2025 Magic Quadrant for Contact Center as a Service (CCaaS) Report Released Again, NiCE and Genesys Lead the Way
Gartner released its 2025 Magic Quadrant for Contact Center as a Service (CCaaS), highlighting NiCE and Genesys as leaders. The report evaluates vendors based on platform depth, global implementation, and customer feedback. AWS, Five9, and Talkdesk also feature as leaders, with notable mentions of their AI capabilities and market adaptability. Content Guru emerged as a challenger, showcasing significant market influence.
Genesys Cloud Services, Inc Profile
HQ Location
2001 Junipero Serra BlvdDaly City, CA 94014, USA
Employees
5001-10000
Social
Financials
PRIVATE
