Puzzel Overview
Puzzel transforms customer interactions with its AI-driven Customer Experience platform, tailored for businesses seeking excellence across communication channels. As a prominent player in the European market, Puzzel empowers organizations to enhance their customer engagement strategies. The platform integrates seamlessly into existing systems, ensuring connected and scalable customer interactions. Puzzel’s focus on AI technology addresses common challenges in contact centers, enabling businesses to overcome barriers to AI adoption efficiently. This positions Puzzel as a strategic choice for companies aiming to refine their customer service operations and achieve a competitive edge in the help desk domain.
Use Cases
Customers recommend Engagement Management, Contact List Management, Measuring Customer Satisfaction, as the business use cases that they have been most satisfied with while using Puzzel.
Business Priorities
Enhance Customer Relationships and Improve Efficiency are the most popular business priorities that customers and associates have achieved using Puzzel.
Puzzel Use-Cases and Business Priorities: Customer Satisfaction Data
Puzzel works with different mediums / channels such as Social Media. Games. and Phone Calls.
Puzzel's features include Templates. and Puzzel support capabilities include 24/7 Support, Chat Support, Email Support, etc. also Puzzel analytics capabilities include Custom Reports, and Analytics.
Reviews
"...your Customer Service MailManager s online reporting tools provide you the insight into customer satisfaction and agent performance, giving you the opportunity to take action and improve customer service...." Peer review
Puzzel, belong to a category of solutions that help Help Desk. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.
Puzzel is the leading European provider of Customer Engagement Solutions. Their software is used daily by over 1,200 organizations in 40 countries to deliver smart customer experiences.
Popular Business Setting
for Puzzel
Top Industries
- Insurance
Popular in
- Small Business
Puzzel is popular in Insurance, and is widely used by Small Business,
Comprehensive Insights on Puzzel Use Cases
How does Puzzel facilitate Engagement Management?
How can Puzzel optimize your Contact List Management Workflow?
What solutions does Puzzel provide for Workflow Management?
5+ more Business Use Cases
11 buyers and buying teams have used Cuspera to assess how well Puzzel solved their Help Desk needs. Cuspera uses 173 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Help Desk needs.
Video
Puzzel Case Management x OpenAI
Peers used Puzzel for engagement management and contact list management
Puzzel Features
- Low
- Medium
- High
| FEATURE | RATINGS AND REVIEWS |
|---|---|
| Custom Reports | Read Reviews (30) |
| Analytics | Read Reviews (7) |
| CAPABILITIES | RATINGS AND REVIEWS |
|---|---|
| Custom Reports | Read Reviews (30) |
| Analytics | Read Reviews (7) |
Puzzel Integrations
Puzzel integrates with a wide range of software applications through its robust data import and export capabilities.
Software Failure Risk Guidance
?for Puzzel
Top Failure Risks for Puzzel
Enreach. Profile
Company Name
Enreach.
Company Website
https://www.puzzel.com/HQ Location
45 Vicar Street, Falkirk, Scotland FK1 1, GB
Employees
1-10
Social
Financials
SEED
