Qualtrics Connect Overview
Qualtrics-connect transforms contact centers into customer experience hubs and business insight sources. Costs to serve are reduced.
Use Cases
Customers recommend Social Media Management, Engagement Management, Communication Management, as the business use cases that they have been most satisfied with while using Qualtrics Connect.
Business Priorities
Enhance Customer Relationships and Improve Digital And Social Presence are the most popular business priorities that customers and associates have achieved using Qualtrics Connect.
Qualtrics Connect Use-Cases and Business Priorities: Customer Satisfaction Data
Qualtrics Connect works with different mediums / channels such as Social Media.
Qualtrics Connect's features include Dashboard, Personalization, Alerts: Popups & Notifications, etc. and Qualtrics Connect support capabilities include Chat Support, Phone Support, 24/7 Support, etc. also Qualtrics Connect analytics capabilities include Analytics, and Custom Reports.
Reviews
"...Social media monitoring and analytics, identifying influencers...." Peer review by Kristina J, Communication Adviser, Government Administration
Qualtrics Connect, Khoros Care, Khoros Marketing, BrandMentions, Crisp Customer Messaging Platform, etc., all belong to a category of solutions that help Social Media Marketing. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.
Popular Business Setting
for Qualtrics Connect
Top Industries
- Marketing and Advertising
- Telecommunications
- Transportation/Trucking/Railroad
Popular in
- Mid Market
- Large Enterprise
- Enterprise
Qualtrics Connect is popular in Marketing And Advertising, Telecommunications, and Transportation/Trucking/Railroad and is widely used by Mid Market, Large Enterprise, and Enterprise.
Comprehensive Insights on Qualtrics Connect Use Cases
What solutions does Qualtrics Connect provide for Engagement Management?
What solutions does Qualtrics Connect provide for Communication Management?
How can Qualtrics Connect enhance your Workflow Management process?
37+ more Business Use Cases
11 buyers and buying teams have used Cuspera to assess how well Qualtrics Connect solved their Social Media Marketing needs. Cuspera uses 1566 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Social Media Marketing needs.
Case Studies
| COMPANY | INDUSTRY | CASE STUDIES |
|---|---|---|
Government Administration
|
Government Administration |
CASE STUDY Essex County CouncilRead More |
|
Transportation/Trucking/Railroad
|
Transportation/Trucking/Railroad |
CASE STUDY UPSRead More |
|
Telecommunications
|
Telecommunications |
CASE STUDY Health insuranceRead More |
Frequently Asked Questions(FAQ)
for Qualtrics Connect
What is Qualtrics Connect?
Qualtrics Connect (Formerly Clarabridge Engage) is conversation analytics and engagement software that enables brands to provide the best customer experience possible by listening, connecting, engaging and helping their customers via digital and social channels. It provides superior customer experiences, improves employee efficiency, and increases revenue.
It allows businesses to track the volume of mentions and engagement. By ingesting data from sources such as Facebook, Twitter, Instagram, SMS, Email, WeChat, forums, blogs, and messaging apps like WhatsApp, Engage analyzes conversations using the best-in-class text analytics engine. It leverages a single solution to read and respond to every incoming message, access conversation history, and integrate communications seamlessly to immediately solve customer issues, answer inquiries and provide updates from any channel that a customer prefers.
What is Qualtrics Connect used for?
What are the top features of Qualtrics Connect?
Who uses Qualtrics Connect?
What are Qualtrics Connect alternatives?
Where is Qualtrics Connect located?
Peers used Qualtrics Connect for social media management and engagement management
Qualtrics Connect Competitors
Qualtrics Connect Features
- Low
- Medium
- High
| FEATURE | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (5) |
| Analytics | Read Reviews (224) |
| Custom Reports | Read Reviews (281) |
| CAPABILITIES | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (5) |
| Analytics | Read Reviews (224) |
| Custom Reports | Read Reviews (281) |
Qualtrics Connect Integrations
Qualtrics Connect integrates with a wide range of software applications through its robust data import and export capabilities.
Few API Integrations for Qualtrics Connect
Software Failure Risk Guidance
?for Qualtrics Connect
Overall Risk Meter
Top Failure Risks for Qualtrics Connect
Qualtrics, LLC​ News
Jollibee chooses Qualtrics to predict, anticipate customer needs with AI-powered solutions
Jollibee selects Qualtrics to enhance customer experience using AI-powered solutions for feedback collection and analytics to address market opportunities and friction points.
Jollibee Partners with Qualtrics to Boost Customer Experience - QSR Magazine
Jollibee partners with Qualtrics to enhance customer experience.
Qualtrics Named a Leader in Customer Feedback Management Platforms - Kilgore News Herald
Qualtrics is recognized as a leader in customer feedback management platforms by Kilgore News Herald.
Qualtrics, LLC​ Feeds
Qualtrics announces Rachita Sundar as new Chief Financial Officer - PR Newswire
Qualtrics has named Rachita Sundar as their new Chief Financial Officer.
Qualtrics President & COO Brian Stucki - Silicon Slopes
Qualtrics President and COO Brian Stucki is mentioned in relation to Silicon Slopes, highlighting his role at the company.
Qualtrics, LLC​ Profile
HQ Location
333 W River Park Dr Provo, Utah 84604
Employees
1001-5000
Social
Financials
SERIES C
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What Are the key features of Qualtrics Connect for Social Media Management?