Questback Feedback Platform: Product updates, Customer stories, and Insights | 2026 Cuspera

Questback helps FHF, a Norwegian government-owned organization in the fishing and aquaculture sector, measure the impact of its research investments. FHF manages about 300 million NOK yearly, funded ...by a 0.3% industry levy, and must show clear, measurable results to stakeholders. Questback's solution enables FHF to track project outcomes and demonstrate value to investors. The tool supports FHF in logging results and gathering feedback from industry reference groups, ensuring transparency and accountability.
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Questback helped Scania run annual employee surveys with 16,000 participants. The surveys measure organizational and social work environment. Managers use a flexible, decentralized solution to analyz...e results and find areas for improvement. The process protects participant privacy and supports honest feedback. Digitalization made the surveys faster and easier to manage.
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Questback helped Handelsbanken get real-time customer feedback. Before, they used yearly surveys. Now, advisors see feedback after every meeting. Over 89% of customers are very satisfied. Managers us...e the tool to spot trends and improve service. Handelsbanken can now react quickly to customer needs and boost satisfaction.
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Handelsbanken used Questback to improve customer feedback collection. Before, they relied on yearly surveys from an external company. These surveys showed high satisfaction but lacked detailed insigh...ts. With Questback, Handelsbanken now gets real-time feedback from customers. Managers and employees can see how they perform and make improvements. The new system gives better insight into sales team performance and customer relationships.
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Questback helps Läxhjälpen, a non-profit, measure and show the impact of their homework help program. Students take surveys before and after a year of mentoring to track changes in attitude and resul...ts. Questback also gathers feedback from 74 schools and 400 student helpers. Insights from the surveys help Läxhjälpen improve their services and prove value to investors. Survey data led to better snacks for students, supporting focus and grades.
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