Quiq Messaging Overview

Quiq addresses the challenge of managing customer interactions across multiple channels with its AI-powered conversational CX platform. It enables enterprises to deploy AI Agents that facilitate seamless communication and enhance customer experiences. The platform consolidates management into a single workspace, allowing businesses to efficiently oversee AI-driven interactions. Quiq's solution integrates smoothly with existing systems, ensuring data portability and comprehensive reporting. This empowers enterprises to gain actionable insights and improve customer loyalty. A notable feature is its agentic AI toolkit, which provides businesses with the flexibility to customize their AI Agents, ensuring they meet specific enterprise needs.

Use Cases

Customers recommend Engagement Management, Customer Feedback Management, Communication Management, as the business use cases that they have been most satisfied with while using Quiq Messaging.

Other use cases:

  • Lead Engagement
  • Collaboration
  • Social Media Management
  • Conversion Management
  • Helpdesk Management
  • Contact List Management
  • Proposal & Quote Management
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Business Priorities

Acquire Customers and Enhance Customer Relationships are the most popular business priorities that customers and associates have achieved using Quiq Messaging.

Other priorities:

  • Improve Digital And Social Presence
  • Improve Internal Communications
  • Improve ROI
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Quiq Messaging Use-Cases and Business Priorities: Customer Satisfaction Data

Quiq Messaging works with different mediums / channels such as Chat. Text SMS. and Phone Calls.

Quiq Messaging's features include Bot, Dashboard, and Alerts: Popups & Notifications. and Quiq Messaging support capabilities include Chat Support, 24/7 Support, Email Support, etc. also Quiq Messaging analytics capabilities include Analytics, and Custom Reports.

Reviews

"...Best csat scores and ease of use . ...." Peer review by Serdar C., Sr manager operations, Retail

Quiq Messaging, Qualified, Continually, Ada, Verint Messaging, etc., all belong to a category of solutions that help Conversational Marketing. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Quiq-messaging transforms CX with its AI-powered conversational platform. Schedule a demo or contact Quiq today.

Popular Business Setting

for Quiq Messaging

Top Industries

  • Financial Services
  • Retail
  • Telecommunications

Popular in

  • Mid Market
  • Small Business
  • Enterprise

Quiq Messaging is popular in Financial Services, Retail, and Telecommunications and is widely used by Mid Market, Small Business, and Enterprise.

Comprehensive Insights on Quiq Messaging Use Cases

How can Quiq Messaging enhance your Engagement Management process?

What benefits does Quiq Messaging offer for Customer Feedback Management?

How can Quiq Messaging optimize your Communication Management Workflow?

How can Quiq Messaging optimize your Lead Engagement Workflow?

What solutions does Quiq Messaging provide for Collaboration?

9 buyers and buying teams have used Cuspera to assess how well Quiq Messaging solved their Conversational Marketing needs. Cuspera uses 452 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Conversational Marketing needs.

Case Studies

Health, Wellness and Fitness

CASE STUDY BODi®

Quiq's next-gen AI assistant helped BODi® improve customer experience and reduce costs. BODi® replaced their old menu-based chatbot with an AI that answers free-form questions. 36% of customers now c...hoose AI over other contact options. Only 12% of AI users ask to connect to a live agent, showing an 88% containment rate. Customers get faster, more accurate answers and the team can focus on complex issues.

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Consumer Electronics

CASE STUDY Panasonic

Quiq helped Panasonic transform customer service by integrating WhatsApp as a support channel. Panasonic needed to support many languages and replace email for after-hours help. Quiq enabled WhatsApp... messaging, live translation, and in-context feedback surveys. Panasonic achieved a Net Promoter Score over 75 on WhatsApp. Survey completion rates doubled to 20%. WhatsApp became their top-rated support channel.

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Insurance

CASE STUDY LOOP

Quiq's Generative AI Assistant helped LOOP, an auto insurance company, improve customer service. LOOP replaced its old static chatbot with Quiq's AI Assistant using large language models. The new ass...istant gives personalized answers and helps customers with quotes, policy updates, and payments. Customer self-service rate increased by 3X, reaching over 50% automated resolution. Email tickets dropped by 55%. Customer satisfaction with the AI Assistant is 75% positive.

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Retail

CASE STUDY Molekule

Quiq helped Molekule use AI to improve customer experience. Molekule used a large language model-powered assistant for web chat and mobile messaging. The AI assistant resolved 60% of customer queries... without human help, up from 40%. Customer satisfaction scores rose by 42%. Molekule also improved its knowledge base using feedback from the AI system.

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Retail

CASE STUDY Blue Nile

Quiq helped Blue Nile, a leading online jewelry retailer, improve sales and customer service with intelligent chat and routing technology. The company faced lost sales as visitors left before talking... to sales agents. Quiq's solution separated sales from service inquiries and routed them to the right experts. A new chat design led to 70% more sales interactions. Blue Nile saw a 35% increase in successful sales, a 34% containment rate for service inquiries, and a 75% CSAT score.

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CASE STUDY Brinks Home

Brinks Home used Quiq's AI Studio to transform its customer experience. The company faced high call volumes, low NPS, and agent burnout. By adding AI-powered self-service, SMS payment, and automated ...troubleshooting, Brinks Home cut cost per contact by 67%. NPS improved by over 90 points. Internal tools streamlined agent workflows and IT support. Output accuracy in the Help Center rose to 87% after upgrading to GPT-4.0.

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lightning

Peers used Quiq Messaging for engagement management and customer feedback management

Quiq Messaging Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
AI Powered

2.72/5 ★

Read Reviews (1)
Analytics

3.63/5 ★

Read Reviews (13)
Custom Reports

2.70/5 ★

Read Reviews (45)
CAPABILITIES RATINGS AND REVIEWS
AI Powered

2.72/5 ★

Read Reviews (1)
Analytics

3.63/5 ★

Read Reviews (13)
Custom Reports

2.70/5 ★

Read Reviews (45)

Software Failure Risk Guidance

?

for Quiq Messaging

Overall Risk Meter

Low Medium High

Top Failure Risks for Quiq Messaging

Quiq, Inc. News

Partnership

Quiq and Carahsoft Partner to Enable the Adoption of Trusted Agentic AI Solutions in the ... - AiThority

Quiq partners with Carahsoft to promote the use of trusted AI solutions in the public sector.

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Product

Salesforce Integration for Enhanced Customer Engagement - Quiq

Quiq has integrated with Salesforce to enhance customer engagement through AI-powered conversational experiences and business messaging channels. The platform supports various messaging services and offers enterprise-grade security and seamless integrations with major business tools.

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National Furniture Retailer Reduces Escalations to Human Agents by 33%

Quiq.com highlights a 33% reduction in escalations to human agents for a furniture retailer, emphasizing the benefits of conversational AI.

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Executive

Quiq Welcomes CX Veterans Mike Zinne as First Chief Experience Officer and Cristina ...

Quiq appoints Mike Zinne as Chief Experience Officer and Cristina Bravo Olmo as SVP of Marketing to enhance customer engagement.

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Quiq, Inc. Profile

Company Name

Quiq, Inc.

Company Website

https://quiq.com/

HQ Location

22 South Grand Avenue, Bozeman, MT 59715, US

Employees

11-50

Social

Facebook Linkedin Twitter

Financials

SERIES C