RedZebra Software Overview

RedZebra offers a cloud-based field service management solution designed to streamline communication between field service engineers and office teams. This platform facilitates seamless business operations and enhances customer service by ensuring real-time connectivity and data sharing. Key features include configurable workflows, which allow businesses to tailor the software to specific operational needs, and robust communication tools that keep field and office teams aligned. The software supports various industries requiring efficient field service coordination, such as utilities, maintenance, and repair services. Users report improved job scheduling, faster response times, and increased customer satisfaction, highlighting its impact on operational efficiency.

Use Cases

Customers recommend Helpdesk Management, Measuring Customer Satisfaction, Engagement Management, as the business use cases that they have been most satisfied with while using RedZebra Software.

Other use cases:

  • Lead Management
  • Business Development
  • Contract Management
  • Digital Signature
  • Market Research
  • Customer Case Management
  • Contacts History
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Business Priorities

Enhance Customer Relationships and Improve Internal Communications are the most popular business priorities that customers and associates have achieved using RedZebra Software.

Other priorities:

  • Acquire Customers
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RedZebra Software Use-Cases and Business Priorities: Customer Satisfaction Data

RedZebra Software, belong to a category of solutions that help Field Service Management. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

RedZebra-software offers a cloud-based solution for connecting field service engineers with office teams. This enhances business processes and customer service.

Comprehensive Insights on RedZebra Software Use Cases

How can RedZebra Software enhance your Measuring Customer Satisfaction process?

How can RedZebra Software optimize your Engagement Management Workflow?

15+ more Business Use Cases

11 buyers and buying teams have used Cuspera to assess how well RedZebra Software solved their Field Service Management needs. Cuspera uses 197 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Field Service Management needs.

Case Studies

Hospitality

CASE STUDY South Coast Catering Equipment

RedZebra field service software helped South Coast Catering Equipment move from a manual, paper-based system to a digital workflow. Before RedZebra, engineers had to visit the office daily and admin ...staff spent hours on paperwork. Now, engineers use tablets and can request parts quickly. Communication between team members and customers is faster. Admin work is much less, and the sales team has grown. The business runs smoother, and managers can oversee operations from anywhere.

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Hospitality

CASE STUDY Rational Technical Services UK

RedZebra field service management software helped Rational Technical Services UK keep accurate customer histories and create custom reports. Rational needed to track detailed data for each maintenanc...e or breakdown call. RedZebra made it easy to log information and quickly access customer records. Rational now gives regular detailed reports to customers and finds common oven problems faster. This helps them fix issues quickly and save money on future service calls.

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Manufacturing

CASE STUDY PDE Waste Technologies

RedZebra field service management software helped PDE Waste Technologies go paperless. The team used to spend hours on paperwork and missed jobs often. With RedZebra, all jobs are tracked, invoicing ...is prompt, and engineers find the system easy to use. The company now works more efficiently and processes jobs faster. Staff praise RedZebra for great customer service and user-friendly software.

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Consumer Services

CASE STUDY Pristine Washroom Services

RedZebra field service management software helped Pristine Washroom Services move from an outdated system to a modern, online platform. The company improved job scheduling, team communication, and re...al-time updates. Drivers now send instant updates and attach photos, making work faster and easier. The drag-and-drop feature and reporting module add more value. Pristine Washroom Services has 10 users and has been a loyal customer since 2023.

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Construction

CASE STUDY Technical Services

RedZebra field service software helped Technical Services, a London-based company, manage electronic case histories and asset-tagging for their clients' equipment. Before RedZebra, staff relied on pa...perwork and spreadsheets, making it hard to track equipment details. With RedZebra, both office staff and field technicians can access and update equipment records instantly, improving service and saving time. The system is easy to use and adaptable, with strong support from RedZebra's team.

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Food & Beverages

CASE STUDY Office Coffee Company

RedZebra Field Service Management software helped Office Coffee Company improve service delivery. The company needed a service planner to log jobs and manage engineers in real time. RedZebra provided... a user-friendly, UK-based solution that fit their needs. With 16 licenses, Office Coffee Company became more efficient in planning and tracking machine history. The team reports better organization and faster response to customer needs.

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lightning

Peers used RedZebra Software for helpdesk management and measuring customer satisfaction

RedZebra Software Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
Custom Reports

4.08/5 ★

Read Reviews (23)
Analytics

3.42/5 ★

Read Reviews (4)
CAPABILITIES RATINGS AND REVIEWS
Custom Reports

4.08/5 ★

Read Reviews (23)
Analytics

3.42/5 ★

Read Reviews (4)

Software Failure Risk Guidance

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for RedZebra Software

Top Failure Risks for RedZebra Software

RedZebra Software Limited News

UK-based Customer Support with RedZebra

We are proud to offer industry-leading customer support, with a dedicated implementation and training team to ensure you have a hassle-free experience onboarding with RedZebra and throughout your working relationship with us.

The post UK-based Customer Support with RedZebra appeared first on RedZebra.

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An intelligent solution for Refrigeration industry professionals

Are you a refrigeration specialist looking for a powerful field service management software?
Whether your business serves Retail, Convenience or Grocery Stores, you’re likely to be juggling a huge range of different jobs at any given time.

The post An intelligent solution for Refrigeration industry professionals appeared first on RedZebra.

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HVAC Software: Giving your heat pump installers more confidence

Thanks to the UK Governments Boiler Upgrade Scheme and the recent drop in temperature, your Heat Pump business could be busier than ever! With our field service management software, you’ll be able to handle incoming jobs with ease.

The post HVAC Software: Giving your heat pump installers more confidence appeared first on RedZebra.

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Speed up your field service quoting

Find out how RedZebra can help to improve your field service quoting process. Including frequently asked questions about RedZebra’s Job Quoting module, with five reasons why it will benefit your business today.

The post Speed up your field service quoting appeared first on RedZebra.

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RedZebra Software Limited Profile

Company Name

RedZebra Software Limited

Company Website

https://www.redzebrasoftware.com/

HQ Location

The Forge, 68 High Street, Waddesdon, Bucks HP18 0JD

Employees

1-10

Social

Facebook Linkedin

Financials

PRIVATE