ReferenceEdge Overview

Point-of-Reference offers a dynamic suite of customer marketing tools designed to streamline data maintenance and boost customer advocate lead generation. This platform excels in managing customer rewards and metrics, providing businesses with actionable insights and robust content management capabilities. Whether you're looking to harness the power of customer advocacy or refine your marketing strategy, Point-of-Reference facilitates meaningful engagement and sustained growth. The technology stands out for its ability to seamlessly integrate diverse data sources, ensuring that businesses can maintain accurate and up-to-date customer information. With a focus on generating valuable leads, this tool is ideal for companies aiming to leverage customer relationships effectively.

Use Cases

Customers recommend Content Management, Engagement Management, Campaign Management, as the business use cases that they have been most satisfied with while using ReferenceEdge.

Other use cases:

  • Loyalty Management
  • Workflow Management
  • Partner Marketing
  • Proposal & Quote Management
  • Lifetime Value Management
  • Generation Of New Leads
  • Collaboration
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Business Priorities

Scale Best Practices and Acquire Customers are the most popular business priorities that customers and associates have achieved using ReferenceEdge.

Other priorities:

  • Enhance Customer Relationships
  • Increase Sales & Revenue
  • Improve Efficiency
  • Establish Thought Leadership
See all business priorities See less business priorities

ReferenceEdge Use-Cases and Business Priorities: Customer Satisfaction Data

ReferenceEdge's features include Dashboard, Gamification, Rewards, etc. and ReferenceEdge support capabilities include 24/7 Support, Email Support, Chat Support, etc. also ReferenceEdge analytics capabilities include Custom Reports, and Analytics.

Reviews

"References are always needed, and we’re saving AEs a significant amount of time and enabling them to find references by themselves—and to find good ones." - Kate Restaino

ReferenceEdge, ClientCircle, InviteReferrals, UpViral, Talkable, etc., all belong to a category of solutions that help Referral Marketing. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

ReferenceEdge is a native Salesforce app offering a comprehensive customer reference database and management system. It enhances customer reference management within Salesforce.

Popular Business Setting

for ReferenceEdge

Top Industries

  • Computer Software
  • Management Consulting
  • Computer & Network Security

Popular in

  • Enterprise
  • Large Enterprise
  • Mid Market

ReferenceEdge is popular in Computer Software, Management Consulting, and Computer & Network Security and is widely used by Enterprise, Large Enterprise, and Mid Market.

Comprehensive Insights on ReferenceEdge Use Cases

How does ReferenceEdge facilitate Content Management?

How does ReferenceEdge facilitate Engagement Management?

How efficiently Does ReferenceEdge manage your Campaign Management?

What Are the key features of ReferenceEdge for Loyalty Management?

What makes ReferenceEdge ideal for Workflow Management?

24+ more Business Use Cases

20 buyers and buying teams have used Cuspera to assess how well ReferenceEdge solved their Referral Marketing needs. Cuspera uses 381 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Referral Marketing needs.

Customer Testimonials

CUSTOMERS TESTIMONIALS
ReferenceEdge testimonial

Kate Restaino

Customer Reference Program Manager

Samsara

References are always needed, and we’re saving AEs a significant amount of time and enabling them to find references by themselves—and to find good ones. Testimonial By Kate Restaino
ReferenceEdge testimonial

Lisa Kaspari

Customer Reference Fulfillment Coordinator

Genesys

For our users, having no additional logins or credentials is key to adoption —everybody’s in Salesforce. Testimonial By Lisa Kaspari
ReferenceEdge testimonial

Martha C

Sr. Customer Marketing Manager

SailPoint

With ReferenceEdge, users are able to self-serve, which allows the reference team to focus on recruiting new references and scaling the program. Since launch, we’ve grown from 120 reference accounts to over 700. Testimonial By Martha C
CUSTOMERS TESTIMONIALS
ReferenceEdge testimonial

Kate Restaino

Customer Reference Program Manager

Samsara

References are always needed, and we’re saving AEs a significant amount of time and enabling them to find references by themselves—and to find good ones. Testimonial By Kate Restaino
ReferenceEdge testimonial

Lisa Kaspari

Customer Reference Fulfillment Coordinator

Genesys

For our users, having no additional logins or credentials is key to adoption —everybody’s in Salesforce. Testimonial By Lisa Kaspari
ReferenceEdge testimonial

Martha C

Sr. Customer Marketing Manager

SailPoint

With ReferenceEdge, users are able to self-serve, which allows the reference team to focus on recruiting new references and scaling the program. Since launch, we’ve grown from 120 reference accounts to over 700. Testimonial By Martha C

Case Studies

Information Technology and Services

CASE STUDY Iron Mountain

ReferenceEdge helped Iron Mountain run a global customer advocacy program. Their old system was not language localized and did not integrate with Salesforce. ReferenceEdge let users submit reference ...requests and nominations in any language. The Salesforce integration made it easy to track influenced revenue and manage contacts. Custom dashboard fields helped highlight groups that provided key references.

Video

Close More Deals with Customer References using ReferenceEdge: Review by Nancy Nardin

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lightning

Peers used ReferenceEdge for content management and engagement management

ReferenceEdge Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
Custom Reports

4.77/5

Read Reviews (47)
Analytics

4.59/5

Read Reviews (17)
CAPABILITIES RATINGS AND REVIEWS
Custom Reports

4.77/5

Read Reviews (47)
Analytics

4.59/5

Read Reviews (17)

Software Failure Risk Guidance

?

for ReferenceEdge

Overall Risk Meter

Low Medium High

Top Failure Risks for ReferenceEdge

Point of Reference, Inc. News

Leadership’s Role in Customer Advocacy Success

Senior Executives throughout an organization need to invest in the customer advocate-centric approach that...

The post Leadership’s Role in Customer Advocacy Success appeared first on Point of Reference.

Rewards & Customer Advocacy Programs

The post Rewards & Customer Advocacy Programs appeared first on Point of Reference.

Fostering Trust: Continuous Stakeholder Engagement

The post Fostering Trust: Continuous Stakeholder Engagement appeared first on Point of Reference.

Advocacy Programs: Overcoming Internal Change Overload

The post Advocacy Programs: Overcoming Internal Change Overload appeared first on Point of Reference.

Point of Reference, Inc. Profile

Company Name

Point of Reference, Inc.

HQ Location

8050 E. 24th Avenue, Denver, CO 80238, US

Employees

11-50

Social

Financials

PRIVATE