RingCentral Contact Center Overview
RingCentral-Contact-Center offers omnichannel customer experiences and boosts satisfaction rates. Workforce empowerment is achieved with their AI-led platform.
Use Cases
Customers recommend Call Recording, Collaboration, Helpdesk Management, as the business use cases that they have been most satisfied with while using RingCentral Contact Center.
Business Priorities
Improve Internal Communications and Enhance Customer Relationships are the most popular business priorities that customers and associates have achieved using RingCentral Contact Center.
RingCentral Contact Center Use-Cases and Business Priorities: Customer Satisfaction Data
RingCentral Contact Center works with different mediums / channels such as Phone Calls. Video. Offline etc.
RingCentral Contact Center's features include Recording, Personalization, Alerts: Popups & Notifications, etc. and RingCentral Contact Center support capabilities include Phone Support, Chat Support, AI Powered, etc. also RingCentral Contact Center analytics capabilities include Analytics, and Custom Reports.
Reviews
"As we researched cloud solutions to replace our PBX infrastructure, we saw that with RingCentral, we could integrate a whole suite of communication features in one platform, connect our dozens of offices across the country for the first time ever, e...mpower our employees to communicate from anywhere—and still save a million bucks a year." - Philippe Bourdon
RingCentral Contact Center, DialedIn by ChaseData, Phoneburner, Voiptime Cloud, Ricochet360, etc., all belong to a category of solutions that help Auto Dialer. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.
Popular Business Setting
for RingCentral Contact Center
Top Industries
- Hospital & Health Care
- Retail
- Non-Profit Organization Management
Popular in
- Small Business
- Enterprise
- Mid Market
RingCentral Contact Center is popular in Hospital & Health Care, Retail, and Non-Profit Organization Management and is widely used by Small Business, Enterprise, and Mid Market.
Comprehensive Insights on RingCentral Contact Center Use Cases
What benefits does RingCentral Contact Center offer for Call Recording?
How efficiently Does RingCentral Contact Center manage your Collaboration?
Why is RingCentral Contact Center the best choice for Helpdesk Management?
How does RingCentral Contact Center address your Conference Call Management Challenges?
Why is RingCentral Contact Center the best choice for Communication Management?
30+ more Business Use Cases
11 buyers and buying teams have used Cuspera to assess how well RingCentral Contact Center solved their Auto Dialer needs. Cuspera uses 3043 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Auto Dialer needs.
Customer Testimonials
| CUSTOMERS | TESTIMONIALS |
|---|---|
|
As we researched cloud solutions to replace our PBX infrastructure, we saw that with RingCentral, we could integrate a whole suite of communication features in one platform, connect our dozens of offices across the country for the first time ever, empower our employees to communicate from anywhere—...and still save a million bucks a year. |
|
Any company that switches to RingCentral Contact Center and sets up skill-based routing the way we did should be able to save at least a minute per support call almost right away. It’s such an easy win. Testimonial By John Monreal |
|
From a support operations perspective, telephony was one of the biggest obstacles to our success. With RingCentral Contact Center, our phone solution is now one of our greatest strengths. Testimonial By Nancy Opial |
| CUSTOMERS | TESTIMONIALS |
|---|---|
|
Philippe Bourdon Vice President of Infrastructure C&S Wholesale Grocers |
As we researched cloud solutions to replace our PBX infrastructure, we saw that with RingCentral, we could integrate a whole suite of communication features in one platform, connect our dozens of offices across the country for the first time ever, empower our employees to communicate from anywhere—...and still save a million bucks a year. |
|
John Monreal Senior Director of Purchasing and Call Center Operations ENT and Allergy |
Any company that switches to RingCentral Contact Center and sets up skill-based routing the way we did should be able to save at least a minute per support call almost right away. It’s such an easy win. Testimonial By John Monreal |
|
Nancy Opial Senior Manager of Customer Success Services Veriforce |
From a support operations perspective, telephony was one of the biggest obstacles to our success. With RingCentral Contact Center, our phone solution is now one of our greatest strengths. Testimonial By Nancy Opial |
Case Studies
| COMPANY | INDUSTRY | CASE STUDIES |
|---|---|---|
|
Hospital & Health Care
|
Hospital & Health Care |
Case Study ENT and AllergyRead More |
Transportation/Trucking/Railroad
|
Transportation/Trucking/Railroad |
Case Study Bennett InternationalRead More |
|
Hospital & Health Care
|
Hospital & Health Care |
Case Study ENT and AllergyRead More |
Frequently Asked Questions(FAQ)
for RingCentral Contact Center
What is RingCentral Contact Center?
RingCentral Contact Center is an omnichannel contact center solution based on the cloud. It ensures that agents are more efficient in their roles, while consumers have the freedom to decide where they want to interact with the company, through SMS, email, chat, social media and more.
RingCentral Contact Center provides native support for voice, web chat, SMS, email, and fax, with the option to add social media. Advanced inbound and outbound media routing and distribution features enable businesses of all sizes to improve responsiveness with customers. Its integrated platform scales easily, allowing agent managers to add and eliminate agents on demand.
RingCentral Contact Center features include advanced routing so customers can self-solve issues, skills-based ACD (automated call distribution) to match calls with agents, tools to measure and track agent's performance and reporting options with prebuilt and customizable reports that are accessible through the dashboard, call suppression for compliance, automated speech recognition, and text-to-speech in multiple languages and more.
What is RingCentral Contact Center used for?
What are the top features of RingCentral Contact Center?
Who uses RingCentral Contact Center?
What are RingCentral Contact Center alternatives?
Where is RingCentral Contact Center located?
Peers used RingCentral Contact Center for call recording and collaboration
RingCentral Contact Center Competitors
RingCentral Contact Center Features
- Low
- Medium
- High
| FEATURE | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (6) |
| Analytics | Read Reviews (45) |
| Custom Reports | Read Reviews (137) |
| CAPABILITIES | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (6) |
| Analytics | Read Reviews (45) |
| Custom Reports | Read Reviews (137) |
RingCentral Contact Center Integrations
RingCentral Contact Center integrates with a wide range of software applications through its robust data import and export capabilities.
Few API Integrations for RingCentral Contact Center
Software Failure Risk Guidance
?for RingCentral Contact Center
Overall Risk Meter
Top Failure Risks for RingCentral Contact Center
RingCentral, Inc. News
RingCentral adds first Australian partners to its Certified Delivery Partner program for contact centre
RingCentral announces its first Australian partners, TelcoDataCloud and Reliance Communications, joining its Certified Delivery Partner program for RingCX, its AI-powered contact centre platform. The program has grown by 35% for its core UCaaS platform.
Cox Business partners with RingCentral to bring AI-powered voice, chat, video and contact ...
Cox Business partners with RingCentral to offer AI-powered communication solutions, including voice, chat, video, and contact center capabilities, to customers in Southern Nevada.
RingCentral Unveils AI-Powered Innovations at Enterprise Connect 2025
RingCentral introduced AI-powered innovations at Enterprise Connect 2025, showcasing advancements in communication technology.
RingCentral, Inc. Feeds
RingCentral Inc.: Expansion & Integration of UCaaS & CCaaS As A Critical Growth Lever!
RingCentral reported a Q4 2024 revenue of $615 million, surpassing guidance and contributing to a 9% annual revenue increase to $2.4 billion. The operating margin improved to 21.3%, with a free cash flow of $112 million.
Wall Street's Insights Into Key Metrics Ahead of RingCentral (RNG) Q4 Earnings - Yahoo Finance
Wall Street provides insights into key metrics ahead of RingCentral's Q4 earnings report.
RingCentral to Announce Fourth Quarter 2024 Financial Results On February 20, 2025
RingCentral will announce its fourth quarter 2024 financial results on February 20, 2025.
RingCentral, Inc. Profile
HQ Location
20 Davis Drive Belmont, CA 94002, USA
Employees
1001-5000
Social
Financials
IPO
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