Salesforce Community Cloud Overview
Salesforce's Digital Experience Platform enables rapid deployment of data-driven sites, portals, and apps. Customer journeys are seamlessly connected across various touchpoints.
Use Cases
Customers recommend Engagement Management, Collaboration, Knowledge Management, as the business use cases that they have been most satisfied with while using Salesforce Community Cloud.
Business Priorities
Acquire Customers and Enhance Customer Relationships are the most popular business priorities that customers and associates have achieved using Salesforce Community Cloud.
Salesforce Community Cloud Use-Cases and Business Priorities: Customer Satisfaction Data
Salesforce Community Cloud works with different mediums / channels such as User Generated Content. Blogs. and Mobile.
Salesforce Community Cloud's features include Personalization, Templates, Dashboard, etc. and Salesforce Community Cloud support capabilities include 24/7 Support, Chat Support, Email Support, etc. also Salesforce Community Cloud analytics capabilities include Analytics, and Custom Reports.
Reviews
"...We use the community cloud for our patients to address their problems, place orders from the community portal and provide information of the products they use...." Peer review by Geetha Pendyala, Salesforce Developer, Baxter International Inc.
Salesforce Community Cloud, Zapnito, Bettermode, Socialengine, Forj, etc., all belong to a category of solutions that help Community Management. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.
Popular Business Setting
for Salesforce Community Cloud
Top Industries
- Computer Software
- Information Technology and Services
- Human Resources
Popular in
- Mid Market
- Large Enterprise
- Small Business
Salesforce Community Cloud is popular in Computer Software, Information Technology And Services, and Human Resources and is widely used by Mid Market, Large Enterprise, and Small Business.
Comprehensive Insights on Salesforce Community Cloud Use Cases
Why is Salesforce Community Cloud the best choice for Engagement Management?
What makes Salesforce Community Cloud ideal for Collaboration?
Why is Salesforce Community Cloud the best choice for Knowledge Management?
How efficiently Does Salesforce Community Cloud manage your Community Building?
How efficiently Does Salesforce Community Cloud manage your Contact List Management?
32+ more Business Use Cases
11 buyers and buying teams have used Cuspera to assess how well Salesforce Community Cloud solved their Community Management needs. Cuspera uses 847 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Community Management needs.
Case Studies
CASE STUDY Godrej & Boyce
CASE STUDY BARC India
CASE STUDY JSW Steel
CASE STUDY EXL
CASE STUDY Tata Consumer Products
CASE STUDY Bike Bazaar
Frequently Asked Questions(FAQ)
for Salesforce Community Cloud
What is Salesforce Community Cloud used for?
What are the top features of Salesforce Community Cloud?
Who uses Salesforce Community Cloud?
What are Salesforce Community Cloud alternatives?
Where is Salesforce Community Cloud located?
Peers used Salesforce Community Cloud for engagement management and collaboration
Salesforce Community Cloud Competitors
Salesforce Community Cloud Features
- Low
- Medium
- High
| FEATURE | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (2) |
| Analytics | Read Reviews (19) |
| Custom Reports | Read Reviews (86) |
| CAPABILITIES | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (2) |
| Analytics | Read Reviews (19) |
| Custom Reports | Read Reviews (86) |
Salesforce Community Cloud Integrations
Salesforce Community Cloud integrates with a wide range of software applications through its robust data import and export capabilities.
Few API Integrations for Salesforce Community Cloud
Software Failure Risk Guidance
?for Salesforce Community Cloud
Overall Risk Meter
Top Failure Risks for Salesforce Community Cloud
Salesforce, Inc. News
VitalPBX Unveils Seamless CRM Integration with Salesforce to Transform Contact Centers in 2025
VitalPBX has launched a new integration with Salesforce, enabling seamless connectivity between its unified communications platform and Salesforce CRM. This integration streamlines contact center workflows, allowing businesses to synchronize customer data, automate call logging, and enhance agent productivity within the Salesforce environment.
Salesforce Announces New Software Bundles for Retailers, Providing Complete, All-In-One Solutions for Retail Success
Salesforce launched two new software bundles for retailers: the Unified Digital Bundle and the Unified Retail Bundle. Both packages integrate digital commerce, order management, and point-of-sale with Salesforces Marketing Cloud, Data Cloud, and other tools. These all-in-one solutions aim to streamline retail operations, unify customer data, and improve shopping experiences by reducing system fragmentation.
Devsinc acquires Cloud-1 to bolster salesforce capabilities - The News International
Devsinc, an enterprise IT firm, has acquired Cloud-1, a specialized Salesforce partner and development company. This acquisition strengthens Devsincs Salesforce services and expands its reach in APAC and MENA regions. The deal reflects growing demand in the global Salesforce ecosystem, projected to reach $32.7 billion by 2032.
Salesforce acquires AI recruiting startup Moonhub weeks after Informatica deal
Salesforce has acquired Moonhub, an AI-driven recruiting startup founded by former Meta engineer Nancy Xu. Moonhubs team will join Salesforce to advance its AI initiatives, including Agentforce. This move follows Salesforces recent acquisitions of Informatica and Convergence.ai, signaling a continued focus on expanding AI capabilities in cloud-based enterprise solutions.
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