Salesforce Customer Self-Service Overview
Salesforce-customer-self-service enables customers to find answers independently, reducing support cases and costs. Community management tools also empower users to help each other.
Use Cases
Customers recommend Engagement Management, Advertisement, Helpdesk Management, as the business use cases that they have been most satisfied with while using Salesforce Customer Self-Service.
Business Priorities
Enhance Customer Relationships and Acquire Customers are the most popular business priorities that customers and associates have achieved using Salesforce Customer Self-Service.
Salesforce Customer Self-Service Use-Cases and Business Priorities: Customer Satisfaction Data
Salesforce Customer Self-Service works with different mediums / channels such as Website. Offline. On Premises etc.
Salesforce Customer Self-Service's features include Personalization, and Templates. and Salesforce Customer Self-Service support capabilities include Phone Support, Email Support, 24/7 Support, etc. also Salesforce Customer Self-Service analytics capabilities include Custom Reports, and Analytics.
Reviews
"...Decrease cost of customer interactions by offering self service...." Peer review by Rhianna A, Director, CX Evangelist - Service Cloud, Consumer Electronics
Salesforce Customer Self-Service, Crowded Community, etc., all belong to a category of solutions that help Help Desk. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.
Popular Business Setting
for Salesforce Customer Self-Service
Top Industries
- Information Technology and Services
- Computer Software
- Entertainment
Popular in
- Mid Market
- Small Business
- Enterprise
Salesforce Customer Self-Service is popular in Information Technology And Services, Computer Software, and Entertainment and is widely used by Mid Market, Small Business, and Enterprise.
Salesforce Customer Self-Service Customer wins, Customer success stories, Case studies
How can Salesforce Customer Self-Service optimize your Engagement Management Workflow?
What makes Salesforce Customer Self-Service ideal for Advertisement?
How can Salesforce Customer Self-Service optimize your Helpdesk Management Workflow?
What makes Salesforce Customer Self-Service ideal for Community Building?
How efficiently Does Salesforce Customer Self-Service manage your Contact List Management?
11 buyers and buying teams have used Cuspera to assess how well Salesforce Customer Self-Service solved their Help Desk needs. Cuspera uses 304 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Help Desk needs.
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Peers used Salesforce Customer Self-Service for engagement management and advertisement
Salesforce Customer Self-Service Competitors
Salesforce Customer Self-Service Features
- Low
- Medium
- High
| FEATURE | RATINGS AND REVIEWS |
|---|---|
| Custom Reports | Read Reviews (30) |
| Analytics | Read Reviews (5) |
| CAPABILITIES | RATINGS AND REVIEWS |
|---|---|
| Custom Reports | Read Reviews (30) |
| Analytics | Read Reviews (5) |
Salesforce Customer Self-Service Integrations
Salesforce Customer Self-Service integrates with a wide range of software applications through its robust data import and export capabilities.
Few API Integrations for Salesforce Customer Self-Service
Software Failure Risk Guidance
?for Salesforce Customer Self-Service
Overall Risk Meter
Top Failure Risks for Salesforce Customer Self-Service
Salesforce, Inc. News
DataGroomr Announces Updates to its AI-Powered Data Quality App on Salesforce AppExchange
DataGroomr has updated its AI-powered data quality app on Salesforce AppExchange, introducing AI Recommendations and Live Dedupe features. These enhancements provide real-time deduplication and AI-driven insights, enabling Salesforce users to automate and improve data quality management. The app's no-code interface and adaptive AI simplify data management, enhancing data accuracy and supporting downstream analytics and AI initiatives.
Salesforces Slack to stop direct service in China, The Information reports - TipRanks
Salesforce is restricting third-party companies from long-term indexing and storing Slack messages, impacting rival enterprise AI firms like Glean. This move tightens Salesforce's control over Slack data, potentially limiting AI competitors' access.
Salesforce (CRM) Completes Informatica Acquisition - GuruFocus
Salesforce has completed its acquisition of Informatica, enhancing its AI-driven data management capabilities. The $25 per share acquisition is expected to positively impact Salesforce's financial metrics, including earnings per share and free cash flow, by the second year post-closure. This strategic move aims to bolster Salesforce's data capabilities, supporting AI operations across enterprises.
Salesforce (CRM) Signs Definitive Agreement for Acquisition of Spindle AI - Yahoo Finance
Salesforce has signed a definitive agreement to acquire Spindle AI, a platform specializing in agentic analytics. This acquisition aims to enhance Salesforce's capabilities in agent observability and self-improvement, focusing on custom analytics and ROI forecasting. The deal is expected to close in Q4 2026, pending customary conditions.
Salesforce, Inc. Profile
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