Salesforce Field Service Overview
Salesforce-field-service software enhances front-line productivity and lowers operating costs. Service experiences are transformed through efficient management tools.
Use Cases
Customers recommend Sales Document Management, Helpdesk Management, Forecasting, as the business use cases that they have been most satisfied with while using Salesforce Field Service.
Business Priorities
Enhance Customer Relationships and Acquire Customers are the most popular business priorities that customers and associates have achieved using Salesforce Field Service.
Salesforce Field Service Use-Cases and Business Priorities: Customer Satisfaction Data
Salesforce Field Service works with different mediums / channels such as Phone Calls. and Mobile.
Salesforce Field Service's features include Personalization, and Recording. and Salesforce Field Service support capabilities include Chat Support, 24/7 Support, Email Support, etc. also Salesforce Field Service analytics capabilities include Analytics, and Custom Reports.
Reviews
"...Link IoT device data with customer context to create more engaging experiences across all of your connected products...." Peer review by Consultant
Salesforce Field Service, GorillaDesk, MobiWork Field Service Software, GoSpotCheck, FieldEZ, etc., all belong to a category of solutions that help Field Service Management. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.
Popular Business Setting
for Salesforce Field Service
Top Industries
- Information Technology and Services
- Telecommunications
- Construction
Popular in
- Large Enterprise
- Mid Market
- Enterprise
Salesforce Field Service is popular in Information Technology And Services, Telecommunications, and Construction and is widely used by Large Enterprise, Mid Market, and Enterprise.
Comprehensive Insights on Salesforce Field Service Use Cases
How can Salesforce Field Service enhance your Sales Document Management process?
What makes Salesforce Field Service ideal for Helpdesk Management?
Why is Salesforce Field Service the best choice for Forecasting?
How can Salesforce Field Service enhance your Engagement Management process?
What benefits does Salesforce Field Service offer for Measuring Customer Satisfaction?
26+ more Business Use Cases
11 buyers and buying teams have used Cuspera to assess how well Salesforce Field Service solved their Field Service Management needs. Cuspera uses 568 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Field Service Management needs.
Case Studies
| COMPANY | INDUSTRY | CASE STUDIES |
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CASE STUDY SkipTheDishesRead More |
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NA |
CASE STUDY BACA SystemsRead More |
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CASE STUDY Canada DrivesRead More |
Frequently Asked Questions(FAQ)
for Salesforce Field Service
What is Salesforce Field Service?
Salesforce Field Service is a Field service management tool that helps employees to get their field jobs done safer, faster and more efficiently. It also provides job information, delivers updates, and quickly collaborates on the go, even while offline.
It helps to safely complete jobs on the first in-person or virtual visit, get jobs done faster with step-by-step guided flows, automatically schedule the right person for the right jobs, and access data online and offline with the field service app. It helps with stronger customer engagement giving the customers all the info they need in real time, like when their mobile worker will be there, who to expect, and how long the appointment might take.
Some of its features are increasing in productivity, on and offline, using a flexible field service solution, create work orders from any case, fast, optimize schedules and intelligently assign jobs, equip the team with AI-powered scheduling, resource optimization, guided safety protocols, van inventory, knowledge articles, and more.
What is Salesforce Field Service used for?
What are the top features of Salesforce Field Service?
Who uses Salesforce Field Service?
What are Salesforce Field Service alternatives?
Where is Salesforce Field Service located?
Peers used Salesforce Field Service for sales document management and helpdesk management
Salesforce Field Service Competitors
Salesforce Field Service Features
- Low
- Medium
- High
| FEATURE | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (9) |
| Analytics | Read Reviews (28) |
| Custom Reports | Read Reviews (69) |
| CAPABILITIES | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (9) |
| Analytics | Read Reviews (28) |
| Custom Reports | Read Reviews (69) |
Salesforce Field Service Integrations
Salesforce Field Service integrates with a wide range of software applications through its robust data import and export capabilities.
Few API Integrations for Salesforce Field Service
Software Failure Risk Guidance
?for Salesforce Field Service
Overall Risk Meter
Top Failure Risks for Salesforce Field Service
Salesforce, Inc. News
Salesforce Brings Agentic AI To The Field Service Sector To Tackle Scheduling, Reporting ...
Salesforce introduces Agentic AI to improve scheduling, reporting, and troubleshooting in the field service sector.
CaixaBank S A : and Salesforce collaborate to personalise customer experience in banking ...
CaixaBank and Salesforce are collaborating to enhance personalized customer experiences in banking.
Salesforce Agentforce 2dx: Redefining AI Agent Development for the Enterprise - IDC
Salesforce introduces Agentforce 2dx, a new AI agent development platform aimed at enhancing enterprise capabilities.
Salesforce, Inc. Feeds
Accordion Announces Strategic Acquisition of Salesforce Division of Kavaliro - PRWeb
Accordion has announced the strategic acquisition of the Salesforce division of Kavaliro.
Nvidia, Home Depot, Lowe's, TJX and Salesforce are part of Zacks Earnings Preview
Salesforce is included in Zacks Earnings Preview alongside companies like Nvidia, Home Depot, Lowe's, and TJX.
Salesforce (CRM) Expected to Announce Earnings on Wednesday - MarketBeat
Salesforce is expected to announce its quarterly earnings on Wednesday.
Salesforce, Inc. Profile
HQ Location
415 Mission Street, 3rd Floor, San Francisco, CA 94105, United States
Employees
10001+
Social
Financials
IPO
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