Salesforce Health Cloud Overview

Salesforce Health Cloud connects systems and organizes data to enhance stakeholder engagement. Health Cloud Industry Solutions scale personalized interactions effectively.

Use Cases

Customers recommend Engagement Management, Collaboration, Advertisement, as the business use cases that they have been most satisfied with while using Salesforce Health Cloud.

Other use cases:

  • Helpdesk Management
  • Relationship Management
  • Workflow Management
  • Training & Onboarding
  • Lead Engagement
  • Customer Case Management
  • Compliance & Governance
See all use cases See less use cases

Business Priorities

Enhance Customer Relationships and Increase Sales & Revenue are the most popular business priorities that customers and associates have achieved using Salesforce Health Cloud.

Other priorities:

  • Improve Internal Communications
  • Acquire Customers
  • Launch New Products
  • Grow Market Share
  • Scale Best Practices
  • Improve Visibility
See all business priorities See less business priorities

Salesforce Health Cloud Use-Cases and Business Priorities: Customer Satisfaction Data

Salesforce Health Cloud works with different mediums / channels such as Phone Calls. Video. Website etc.

Salesforce Health Cloud's features include Personalization, and Recording. and Salesforce Health Cloud support capabilities include 24/7 Support, Phone Support, AI Powered, etc. also Salesforce Health Cloud analytics capabilities include Analytics, and Custom Reports.

Reviews

"...Its contact center module helps connect patients with physicians for scheduling appointments, resolving inquiries and giving care recommendations using a centralized platform...." Peer review

Salesforce Health Cloud, belong to a category of solutions that help CRM. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Popular Business Setting

for Salesforce Health Cloud

Top Industries

  • Hospital & Health Care
  • Health, Wellness and Fitness
  • Human Resources

Popular in

  • Large Enterprise
  • Enterprise
  • Mid Market

Salesforce Health Cloud is popular in Hospital & Health Care, Health, Wellness And Fitness, and Human Resources and is widely used by Large Enterprise, Enterprise, and Mid Market.

Comprehensive Insights on Salesforce Health Cloud Use Cases

Why is Salesforce Health Cloud the best choice for Engagement Management?

How does Salesforce Health Cloud address your Collaboration Challenges?

How can Salesforce Health Cloud enhance your Helpdesk Management process?

How can Salesforce Health Cloud enhance your Relationship Management process?

22+ more Business Use Cases

11 buyers and buying teams have used Cuspera to assess how well Salesforce Health Cloud solved their CRM needs. Cuspera uses 265 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific CRM needs.

Case Studies

COMPANY INDUSTRY CASE STUDIES
Salesforce Health Cloud case study
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CASE STUDY Turtle Bay

Learn how AI-generated service replies and recommendations increase repeat bookings by 20%.

Read More
Salesforce Health Cloud case study
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CASE STUDY e.l.f. Cosmetics

e.l.f. Cosmetics’ customer experience is a thing of beauty.

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Salesforce Health Cloud case study
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CASE STUDY Canada Drives

Canada Drives accelerates success with Salesforce

Read More

Video

Salesforce Health cloud introduction

Video Thumbnail
lightning

Peers used Salesforce Health Cloud for engagement management and collaboration

Salesforce Health Cloud Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
AI Powered

3.63/5 ★

Read Reviews (1)
Analytics

4.77/5 ★

Read Reviews (18)
Custom Reports

4.73/5 ★

Read Reviews (23)
CAPABILITIES RATINGS AND REVIEWS
AI Powered

3.63/5 ★

Read Reviews (1)
Analytics

4.77/5 ★

Read Reviews (18)
Custom Reports

4.73/5 ★

Read Reviews (23)

Software Failure Risk Guidance

?

for Salesforce Health Cloud

Overall Risk Meter

Low Medium High

Top Failure Risks for Salesforce Health Cloud

Salesforce, Inc. News

Salesforce rolls out its latest 'digital labor' AI tools - Tech Brew

Salesforce introduces Agentforce 2.0, an AI platform with new skills for digital labor, enhancing marketing and sales tasks. It integrates with Slack and is adopted by companies like Accenture and IBM.

12/01/2025 - source

Agentforce Goes Industry-Specific as Salesforce Releases an Agent Skills Library for Retailers

Salesforce released Agentforce for Retail, an AI skills library to help retailers enhance customer service and automate processes like order management and appointment scheduling.

12/01/2025 - source

How Sentosa Development Corporation's transformed guest experiences with Salesforce CRM

Sentosa Development Corporation improved guest experiences using Salesforce CRM, enhancing customer interactions and service efficiency.

12/01/2025 - source

Salesforce, Inc. Feeds

Salesforce.com (CRM) Q3 Earnings Lag Estimates - MSN

Salesforce.com reported lower-than-expected earnings for the third quarter.

06/12/2024 - source

Salesforce (CRM) Q3 2025 Earnings Call Transcript - The Motley Fool

Salesforce's Q3 2025 earnings call transcript discusses financial results and performance.

02/12/2024 - source

Salesforce Reports Strong Q3 Fiscal 2025 Results - TipRanks

Salesforce reported strong financial results for the third quarter of fiscal year 2025.

02/12/2024 - source

Salesforce, Inc. Profile

Company Name

Salesforce, Inc.

Year Founded

1999

HQ Location

415 Mission Street, 3rd Floor, San Francisco, CA 94105, United States

Employees

10001+

Social

Financials

IPO