Salesforce Health Cloud Overview

Salesforce Health Cloud connects systems and organizes data to enhance stakeholder engagement. Health Cloud Industry Solutions scale personalized interactions effectively.

Use Cases

Customers recommend Engagement Management, Collaboration, Advertisement, as the business use cases that they have been most satisfied with while using Salesforce Health Cloud.

Other use cases:

  • Helpdesk Management
  • Relationship Management
  • Workflow Management
  • Training & Onboarding
  • Lead Engagement
  • Customer Case Management
  • Compliance & Governance
See all use cases See less use cases

Business Priorities

Enhance Customer Relationships and Increase Sales & Revenue are the most popular business priorities that customers and associates have achieved using Salesforce Health Cloud.

Other priorities:

  • Improve Internal Communications
  • Acquire Customers
  • Launch New Products
  • Grow Market Share
  • Scale Best Practices
  • Improve Visibility
See all business priorities See less business priorities

Salesforce Health Cloud Use-Cases and Business Priorities: Customer Satisfaction Data

Salesforce Health Cloud works with different mediums / channels such as Phone Calls. Video. Website etc.

Salesforce Health Cloud's features include Personalization, and Recording. and Salesforce Health Cloud support capabilities include 24/7 Support, Phone Support, AI Powered, etc. also Salesforce Health Cloud analytics capabilities include Analytics, and Custom Reports.

Reviews

"...This has made client relationship management must simpler, and the insights allow result in targeted care...." Peer review by User

Salesforce Health Cloud, belong to a category of solutions that help CRM. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Popular Business Setting

for Salesforce Health Cloud

Top Industries

  • Hospital & Health Care
  • Health, Wellness and Fitness
  • Human Resources

Popular in

  • Large Enterprise
  • Enterprise
  • Mid Market

Salesforce Health Cloud is popular in Hospital & Health Care, Health, Wellness And Fitness, and Human Resources and is widely used by Large Enterprise, Enterprise, and Mid Market.

Comprehensive Insights on Salesforce Health Cloud Use Cases

What benefits does Salesforce Health Cloud offer for Engagement Management?

How does Salesforce Health Cloud address your Collaboration Challenges?

How efficiently Does Salesforce Health Cloud manage your Helpdesk Management?

How does Salesforce Health Cloud facilitate Relationship Management?

22+ more Business Use Cases

11 buyers and buying teams have used Cuspera to assess how well Salesforce Health Cloud solved their CRM needs. Cuspera uses 265 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific CRM needs.

Case Studies

COMPANY INDUSTRY CASE STUDIES
Salesforce Health Cloud case study

AAA Carolinas
NA
CASE STUDY AAA Carolinas

AAA Carolinas is driven to provide the best member experience with Salesforce Architects

Read More
Salesforce Health Cloud case study

Best Buy Canada
NA
CASE STUDY Best Buy Canada

Best Buy Canada boosts customer experience ratings by building stronger relationships.

Read More
Salesforce Health Cloud case study

Air India
Transportation/Trucking/Railroad
Transportation/Trucking/Railroad
CASE STUDY Air India

Air India improved agent productivity and customer service with Einstein, handling 550,000 monthly service cases and aiming for a 30% market share within 5 years.

Read More

Video

Salesforce Health cloud introduction

Video Thumbnail
lightning

Peers used Salesforce Health Cloud for engagement management and collaboration

Salesforce Health Cloud Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
AI Powered

3.63/5 ★

Read Reviews (1)
Analytics

4.77/5 ★

Read Reviews (18)
Custom Reports

4.73/5 ★

Read Reviews (23)
CAPABILITIES RATINGS AND REVIEWS
AI Powered

3.63/5 ★

Read Reviews (1)
Analytics

4.77/5 ★

Read Reviews (18)
Custom Reports

4.73/5 ★

Read Reviews (23)

Software Failure Risk Guidance

?

for Salesforce Health Cloud

Overall Risk Meter

Low Medium High

Top Failure Risks for Salesforce Health Cloud

Salesforce, Inc. News

Salesforce Brings Agentic AI To The Field Service Sector To Tackle Scheduling, Reporting ...

Salesforce introduces Agentic AI to improve scheduling, reporting, and troubleshooting in the field service sector.

09/04/2025 - source

CaixaBank S A : and Salesforce collaborate to personalise customer experience in banking ...

CaixaBank and Salesforce are collaborating to enhance personalized customer experiences in banking.

06/04/2025 - source

Salesforce Agentforce 2dx: Redefining AI Agent Development for the Enterprise - IDC

Salesforce introduces Agentforce 2dx, a new AI agent development platform aimed at enhancing enterprise capabilities.

31/03/2025 - source

Salesforce, Inc. Feeds

Accordion Announces Strategic Acquisition of Salesforce Division of Kavaliro - PRWeb

Accordion has announced the strategic acquisition of the Salesforce division of Kavaliro.

09/03/2025 - source

Nvidia, Home Depot, Lowe's, TJX and Salesforce are part of Zacks Earnings Preview

Salesforce is included in Zacks Earnings Preview alongside companies like Nvidia, Home Depot, Lowe's, and TJX.

24/02/2025 - source

Salesforce (CRM) Expected to Announce Earnings on Wednesday - MarketBeat

Salesforce is expected to announce its quarterly earnings on Wednesday.

19/02/2025 - source

Salesforce, Inc. Profile

Company Name

Salesforce, Inc.

Company Website

https://www.salesforce.com/in/

Year Founded

1999

HQ Location

415 Mission Street, 3rd Floor, San Francisco, CA 94105, United States

Employees

10001+

Social

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Financials

IPO