Salesforce Helpdesk Overview
Salesforce-helpdesk enhances small business customer support with powerful help desk software. Customer satisfaction is improved using Salesforce's advanced tools.
Use Cases
Customers recommend Helpdesk Management, Advertisement, Lead Analytics, as the business use cases that they have been most satisfied with while using Salesforce Helpdesk.
Business Priorities
Enhance Customer Relationships is the most popular business priority that customers and associates have achieved using Salesforce Helpdesk.
Salesforce Helpdesk Use-Cases and Business Priorities: Customer Satisfaction Data
Salesforce Helpdesk works with different mediums / channels such as E-Mail. Phone Calls. Chat etc.
Salesforce Helpdesk, belong to a category of solutions that help Help Desk. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.
Comprehensive Insights on Salesforce Helpdesk Use Cases
What benefits does Salesforce Helpdesk offer for Helpdesk Management?
How efficiently Does Salesforce Helpdesk manage your Advertisement?
Case Studies
CASE STUDY Panasonic
CASE STUDY Nexo
CASE STUDY Zota
CASE STUDY Uber Eats
CASE STUDY RBC Wealth Management
CASE STUDY Prudential
Salesforce Helpdesk Features
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| FEATURE | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (1) |
| Analytics | Read Reviews (2) |
| Custom Reports | Read Reviews (2) |
| CAPABILITIES | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (1) |
| Analytics | Read Reviews (2) |
| Custom Reports | Read Reviews (2) |
Salesforce Helpdesk Integrations
Salesforce Helpdesk integrates with a wide range of software applications through its robust data import and export capabilities.
Few API Integrations for Salesforce Helpdesk
Software Failure Risk Guidance
?for Salesforce Helpdesk
Top Failure Risks for Salesforce Helpdesk
Salesforce, Inc. News
Salesforce Announces Agentforce for Manufacturing - Salesforce
Salesforce has launched Agentforce for Manufacturing, offering AI agents with prebuilt templates to optimize operations, enhance sales, and improve service in the manufacturing sector. This solution leverages industry-specific data to automate tasks, reduce administrative burdens, and improve efficiency. Companies like JPW Industries have already seen significant improvements in processing and case resolution times.
Salesforce Introduces New Agentforce Payment Options - Salesforce
Salesforce has introduced new payment options for its Agentforce platform, offering three distinct billing models: pay-as-you-go, pre-commit, and pre-purchase. These options provide flexibility for businesses to choose a payment method that aligns with their needs, enhancing the adoption of agentic AI. The pay-as-you-go model is available immediately, while the pre-commit option is in limited release.
Salesforce Announces Agentforce for Public Sector
Salesforce has launched Agentforce for Public Sector, an AI-driven solution enabling government agencies to deploy intelligent agents for tasks like benefits applications and code compliance. This tool aims to enhance efficiency and citizen engagement, as demonstrated by early adopters like the City of Kyle, Texas. Agentforce is available now, with additional features rolling out in October 2025.
Salesforce has signed an agreement to acquire Waii, an enterprise-grade natural language ...
Salesforce has signed an agreement to acquire Waii, a natural language-to-SQL platform, expected to close in Q3 FY26. Waii will be integrated into Salesforce's Data Cloud, enhancing Tableau's capabilities for AI-powered data exploration. This acquisition aligns with Salesforce's strategy to deliver advanced analytics and agentic workflows across its products.
Salesforce, Inc. Profile
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