Salesforce Helpdesk Overview
Salesforce-helpdesk enhances small business customer support with powerful help desk software. Customer satisfaction is improved using Salesforce's advanced tools.
Use Cases
Customers recommend Helpdesk Management, Advertisement, Lead Analytics, as the business use cases that they have been most satisfied with while using Salesforce Helpdesk.
Business Priorities
Enhance Customer Relationships is the most popular business priority that customers and associates have achieved using Salesforce Helpdesk.
Salesforce Helpdesk Use-Cases and Business Priorities: Customer Satisfaction Data
Salesforce Helpdesk works with different mediums / channels such as E-Mail. Phone Calls. Chat etc.
Salesforce Helpdesk, belong to a category of solutions that help Help Desk. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.
Salesforce Helpdesk Customer wins, Customer success stories, Case studies
How can Salesforce Helpdesk enhance your Helpdesk Management process?
What solutions does Salesforce Helpdesk provide for Advertisement?
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Read more →Salesforce Helpdesk Features
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| FEATURE | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (1) |
| Analytics | Read Reviews (2) |
| Custom Reports | Read Reviews (2) |
| CAPABILITIES | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (1) |
| Analytics | Read Reviews (2) |
| Custom Reports | Read Reviews (2) |
Salesforce Helpdesk Integrations
Salesforce Helpdesk integrates with a wide range of software applications through its robust data import and export capabilities.
Few API Integrations for Salesforce Helpdesk
Software Failure Risk Guidance
?for Salesforce Helpdesk
Top Failure Risks for Salesforce Helpdesk
Salesforce, Inc. News
DataGroomr Announces Updates to its AI-Powered Data Quality App on Salesforce AppExchange
DataGroomr has updated its AI-powered data quality app on Salesforce AppExchange, introducing AI Recommendations and Live Dedupe features. These enhancements provide real-time deduplication and AI-driven insights, enabling Salesforce users to automate and improve data quality management. The app's no-code interface and adaptive AI simplify data management, enhancing data accuracy and supporting downstream analytics and AI initiatives.
Salesforces Slack to stop direct service in China, The Information reports - TipRanks
Salesforce is restricting third-party companies from long-term indexing and storing Slack messages, impacting rival enterprise AI firms like Glean. This move tightens Salesforce's control over Slack data, potentially limiting AI competitors' access.
Salesforce (CRM) Completes Informatica Acquisition - GuruFocus
Salesforce has completed its acquisition of Informatica, enhancing its AI-driven data management capabilities. The $25 per share acquisition is expected to positively impact Salesforce's financial metrics, including earnings per share and free cash flow, by the second year post-closure. This strategic move aims to bolster Salesforce's data capabilities, supporting AI operations across enterprises.
Salesforce (CRM) Signs Definitive Agreement for Acquisition of Spindle AI - Yahoo Finance
Salesforce has signed a definitive agreement to acquire Spindle AI, a platform specializing in agentic analytics. This acquisition aims to enhance Salesforce's capabilities in agent observability and self-improvement, focusing on custom analytics and ROI forecasting. The deal is expected to close in Q4 2026, pending customary conditions.
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