Salesforce Live Agent Overview
Salesforce Live Agent helps scale support by automating routine requests and deflecting cases. AI chatbots enable faster issue resolution across channels.
Use Cases
Customers recommend Engagement Management, Advertisement, Contact List Management, as the business use cases that they have been most satisfied with while using Salesforce Live Agent.
Business Priorities
Acquire Customers and Enhance Customer Relationships are the most popular business priorities that customers and associates have achieved using Salesforce Live Agent.
Salesforce Live Agent Use-Cases and Business Priorities: Customer Satisfaction Data
Salesforce Live Agent works with different mediums / channels such as Chat. Website. Offline etc.
Salesforce Live Agent's features include Personalization. and Salesforce Live Agent support capabilities include Chat Support, Phone Support, Email Support, etc. also Salesforce Live Agent analytics capabilities include Custom Reports, and Analytics.
Reviews
"...create a channel for customers to contact us through online chat...." Peer review by User
Salesforce Live Agent, belong to a category of solutions that help Live Chat. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.
Popular Business Setting
for Salesforce Live Agent
Top Industries
- Computer Software
- Medical Devices
- Marketing and Advertising
Popular in
- Enterprise
- Large Enterprise
- Mid Market
Salesforce Live Agent is popular in Computer Software, Medical Devices, and Marketing And Advertising and is widely used by Enterprise, Large Enterprise, and Mid Market.
Comprehensive Insights on Salesforce Live Agent Use Cases
What Are the key features of Salesforce Live Agent for Engagement Management?
What Are the key features of Salesforce Live Agent for Advertisement?
How can Salesforce Live Agent optimize your Contact List Management Workflow?
What benefits does Salesforce Live Agent offer for Lead Engagement?
12+ more Business Use Cases
22 buyers and buying teams have used Cuspera to assess how well Salesforce Live Agent solved their Live Chat needs. Cuspera uses 178 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Live Chat needs.
Case Studies
CASE STUDY RBC Wealth Management
CASE STUDY Panasonic
CASE STUDY Prudential
CASE STUDY Zota
CASE STUDY Uber Eats
CASE STUDY Nexo
Peers used Salesforce Live Agent for engagement management and advertisement
Salesforce Live Agent Features
- Low
- Medium
- High
| FEATURE | RATINGS AND REVIEWS |
|---|---|
| Custom Reports | Read Reviews (8) |
| Analytics | Read Reviews (1) |
| CAPABILITIES | RATINGS AND REVIEWS |
|---|---|
| Custom Reports | Read Reviews (8) |
| Analytics | Read Reviews (1) |
Salesforce Live Agent Integrations
Salesforce Live Agent integrates with a wide range of software applications through its robust data import and export capabilities.
Few API Integrations for Salesforce Live Agent
Software Failure Risk Guidance
?for Salesforce Live Agent
Top Failure Risks for Salesforce Live Agent
Salesforce, Inc. News
Salesforce Announces Agentforce for Manufacturing - Salesforce
Salesforce has launched Agentforce for Manufacturing, offering AI agents with prebuilt templates to optimize operations, enhance sales, and improve service in the manufacturing sector. This solution leverages industry-specific data to automate tasks, reduce administrative burdens, and improve efficiency. Companies like JPW Industries have already seen significant improvements in processing and case resolution times.
Salesforce Introduces New Agentforce Payment Options - Salesforce
Salesforce has introduced new payment options for its Agentforce platform, offering three distinct billing models: pay-as-you-go, pre-commit, and pre-purchase. These options provide flexibility for businesses to choose a payment method that aligns with their needs, enhancing the adoption of agentic AI. The pay-as-you-go model is available immediately, while the pre-commit option is in limited release.
Salesforce Announces Agentforce for Public Sector
Salesforce has launched Agentforce for Public Sector, an AI-driven solution enabling government agencies to deploy intelligent agents for tasks like benefits applications and code compliance. This tool aims to enhance efficiency and citizen engagement, as demonstrated by early adopters like the City of Kyle, Texas. Agentforce is available now, with additional features rolling out in October 2025.
Salesforce has signed an agreement to acquire Waii, an enterprise-grade natural language ...
Salesforce has signed an agreement to acquire Waii, a natural language-to-SQL platform, expected to close in Q3 FY26. Waii will be integrated into Salesforce's Data Cloud, enhancing Tableau's capabilities for AI-powered data exploration. This acquisition aligns with Salesforce's strategy to deliver advanced analytics and agentic workflows across its products.
Salesforce, Inc. Profile
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