Salesforce Live Agent Overview
Salesforce Live Agent helps scale support by automating routine requests and deflecting cases. AI chatbots enable faster issue resolution across channels.
Use Cases
Customers recommend Engagement Management, Advertisement, Contact List Management, as the business use cases that they have been most satisfied with while using Salesforce Live Agent.
Business Priorities
Acquire Customers and Enhance Customer Relationships are the most popular business priorities that customers and associates have achieved using Salesforce Live Agent.
Salesforce Live Agent Use-Cases and Business Priorities: Customer Satisfaction Data
Salesforce Live Agent works with different mediums / channels such as Chat. Website. Offline etc.
Salesforce Live Agent's features include Personalization. and Salesforce Live Agent support capabilities include Chat Support, Phone Support, Email Support, etc. also Salesforce Live Agent analytics capabilities include Custom Reports, and Analytics.
Reviews
"...Engaging leads at the right moment...." Peer review by Consultant
Salesforce Live Agent, belong to a category of solutions that help Live Chat. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.
Popular Business Setting
for Salesforce Live Agent
Top Industries
- Computer Software
- Medical Devices
- Marketing and Advertising
Popular in
- Enterprise
- Large Enterprise
- Mid Market
Salesforce Live Agent is popular in Computer Software, Medical Devices, and Marketing And Advertising and is widely used by Enterprise, Large Enterprise, and Mid Market.
Comprehensive Insights on Salesforce Live Agent Use Cases
What benefits does Salesforce Live Agent offer for Engagement Management?
How does Salesforce Live Agent address your Advertisement Challenges?
What solutions does Salesforce Live Agent provide for Contact List Management?
How efficiently Does Salesforce Live Agent manage your Lead Engagement?
12+ more Business Use Cases
22 buyers and buying teams have used Cuspera to assess how well Salesforce Live Agent solved their Live Chat needs. Cuspera uses 178 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Live Chat needs.
Case Studies
COMPANY | INDUSTRY | CASE STUDIES |
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CASE STUDY e.l.f. CosmeticsRead More |
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Marketing and Advertising
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Marketing and Advertising |
CASE STUDY AGIRead More |
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NA |
CASE STUDY Best Buy CanadaRead More |
Salesforce Live Agent Features
- Low
- Medium
- High
FEATURE | RATINGS AND REVIEWS |
---|---|
Custom Reports | Read Reviews (8) |
Analytics | Read Reviews (1) |
CAPABILITIES | RATINGS AND REVIEWS |
---|---|
Custom Reports | Read Reviews (8) |
Analytics | Read Reviews (1) |
Salesforce Live Agent Integrations
Salesforce Live Agent integrates with a wide range of software applications through its robust data import and export capabilities.
Few API Integrations for Salesforce Live Agent
Software Failure Risk Guidance
?for Salesforce Live Agent
Top Failure Risks for Salesforce Live Agent
Salesforce, Inc. News
Method Communications Selected by Salesforce as U.S. Agency of Record to Drive Digital ...
Method Communications has been chosen by Salesforce as its U.S. Agency of Record to enhance digital strategies.
Tundra Managed Solutions Partners with Salesforce to Revolutionize Digital Transformation ...
Tundra Managed Solutions partners with Salesforce to enhance digital transformation, focusing on cybersecurity and AI/ML solutions.
Salesforce Named To World's Most Ethical Companies List For 16Th Year - menafn
Salesforce has been named to the World's Most Ethical Companies list for the 16th consecutive year.
Salesforce, Inc. Feeds
Accordion Announces Strategic Acquisition of Salesforce Division of Kavaliro - PRWeb
Accordion has announced the strategic acquisition of the Salesforce division of Kavaliro.
Nvidia, Home Depot, Lowe's, TJX and Salesforce are part of Zacks Earnings Preview
Salesforce is included in Zacks Earnings Preview alongside companies like Nvidia, Home Depot, Lowe's, and TJX.
Salesforce (CRM) Expected to Announce Earnings on Wednesday - MarketBeat
Salesforce is expected to announce its quarterly earnings on Wednesday.
Salesforce, Inc. Profile
HQ Location
415 Mission Street, 3rd Floor, San Francisco, CA 94105, United States
Employees
10001+
Social
Financials
IPO