Salesforce Social Studio Overview

Salesforce Social Studio helps improve engagement and grow revenue. Marketing software solutions from Salesforce Marketing Cloud aid in winning customers.

Use Cases

Customers recommend Social Media Management, Engagement Management, Communication Management, as the business use cases that they have been most satisfied with while using Salesforce Social Studio.

Other use cases:

  • Content Management
  • Workflow Management
  • Campaign Management
  • Social Media Marketing
  • Advertisement
  • Collaboration
  • Contact List Management
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Business Priorities

Enhance Customer Relationships and Improve Digital And Social Presence are the most popular business priorities that customers and associates have achieved using Salesforce Social Studio.

Other priorities:

  • Acquire Customers
  • Build Brand Awareness
  • Improve ROI
  • Increase Sales & Revenue
  • Improve Brand Engagement
  • Enter New Markets Internationally Or Locally
  • Scale Best Practices
  • Improve Efficiency
  • Grow Market Share
  • Improve Internal Communications
  • Establish Thought Leadership
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Salesforce Social Studio Use-Cases and Business Priorities: Customer Satisfaction Data

Salesforce Social Studio works with different mediums / channels such as Social Media. and E-Mail.

Salesforce Social Studio's features include Dashboard, Personalization, Alerts: Popups & Notifications, etc. and Salesforce Social Studio support capabilities include Email Support, 24/7 Support, AI Powered, etc. also Salesforce Social Studio analytics capabilities include Analytics, and Custom Reports.

Reviews

"...Best modules are open APIs, Journey Builder (basically pulls the entire suite together to build repeatable workflows), Audience builder (works hand/glove with Journey Builder), and Mobile Studio...." Peer review by Jamie Manning, Education

Salesforce Social Studio, Renderforest Video, Walls.io, Statusbrew, Eclincher social media management, etc., all belong to a category of solutions that help Social CRM. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Popular Business Setting

for Salesforce Social Studio

Top Industries

  • Marketing and Advertising
  • Computer Software
  • Education

Popular in

  • Large Enterprise
  • Mid Market
  • Small Business

Salesforce Social Studio is popular in Marketing And Advertising, Computer Software, and Education and is widely used by Large Enterprise, Mid Market, and Small Business.

Comprehensive Insights on Salesforce Social Studio Use Cases

How does Salesforce Social Studio address your Social Media Management Challenges?

How can Salesforce Social Studio optimize your Engagement Management Workflow?

How can Salesforce Social Studio optimize your Communication Management Workflow?

How can Salesforce Social Studio optimize your Content Management Workflow?

What makes Salesforce Social Studio ideal for Workflow Management?

50 buyers and buying teams have used Cuspera to assess how well Salesforce Social Studio solved their Social CRM needs. Cuspera uses 3231 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Social CRM needs.

Case Studies

Financial Services

CASE STUDY RBC Wealth Management

Salesforce helped RBC Wealth Management bring 26 systems into one CRM platform. Advisors now have a single view of each client. Onboarding time dropped from weeks to just 24 minutes. The new digital ...experience gives clients full account visibility. Maintenance costs fell by 50%. The platform uses low-code automation and APIs to speed up innovation.

Financial Services

CASE STUDY Prudential

Agentforce helps Prudential's retirement sales team connect better with customers and advisors. The team uses Agentforce to focus on building relationships. This leads to improved customer engagement.... The solution supports sales efforts in the financial services industry. Prudential benefits from streamlined sales processes.

Food & Beverages

CASE STUDY Uber Eats

Uber Eats used Service Cloud, MuleSoft, Tableau, and Sales Cloud to automate workflows and unify data from 30+ global systems. Agents now see all customer and merchant data in one place, saving time ...and reducing manual steps. This automation helps resolve merchant disputes and refund cases much faster. Einstein predicts case priorities, cutting triage times. Uber Eats improved agent efficiency and can now support 25 million restaurateurs and their customers worldwide.

CASE STUDY Zota

Zota invested in digital labor. This led to 30% year-over-year growth. The company used digital tools to improve results. The focus was on using technology to drive business success. The investment p...aid off with strong growth numbers.

Financial Services

CASE STUDY Nexo

Agentforce helped Nexo improve crypto customer support. Nexo needed to keep up with fast changes in the crypto industry. Agentforce provided tools for better support. Nexo redefined how they help cus...tomers. The solution made support faster and more reliable.

Consumer Electronics

CASE STUDY Panasonic

Panasonic used Salesforce AI to improve its service operations. The company wanted to make service faster and more efficient. They used assistive and autonomous AI tools from Salesforce. This helped ...Panasonic transform how they deliver service. The result was better support for their customers.

Frequently Asked Questions(FAQ)

for Salesforce Social Studio

What is Salesforce Social Studio?

Salesforce Social Studio is a marketing cloud that administers marketing strategy across all social media channels. It helps businesses tap into the power of social media in their marketing, customer service, and sales organizations. It helps to improve digital and social presence and build brand awareness.

It helps to analyze conversations of industry and users from any source, responds to social posts, manage the community, and provides customer support, creates and approves content for multiple social networks and accounts, and monitor live displays of marketing, sales, and service activity.

Some of Salesforce Social Studio features include gaining relevant feedback across marketing, service, and sales campaigns, monitoring audience discussions using machine-learning sentiment analysis and image recognition to extract meaningful insights, provide customer service via social channels, boost high-performing social posts with built-in social advertising and many more.

What is Salesforce Social Studio used for?

Salesforce Social Studio is a Social CRM Software mainly used by its customers to Enhance Customer Relationships and Improve Digital And Social Presence by Social Media Management, Engagement Management and Communication Management .

What are the top features of Salesforce Social Studio?

Dashboard, Personalization and Alerts: popups & Notifications are some of the top features of Salesforce Social Studio.

Who uses Salesforce Social Studio?

Salesforce Social Studio is used by Marketing And Advertising, Computer Software and Education among other industries.

What are Salesforce Social Studio alternatives?

Renderforest Video, Walls.Io, Statusbrew and Eclincher Social Media Management are popular alternatives for Salesforce Social Studio.

Where is Salesforce Social Studio located?

Salesforce Social Studio is headquartered at 415 Mission Street, 3rd Floor, San Francisco, CA 94105, United States.
lightning

Peers used Salesforce Social Studio for social media management and engagement management

Salesforce Social Studio Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
AI Powered

2.59/5

Read Reviews (14)
Analytics

4.38/5

Read Reviews (229)
Custom Reports

4.08/5

Read Reviews (433)
CAPABILITIES RATINGS AND REVIEWS
AI Powered

2.59/5

Read Reviews (14)
Analytics

4.38/5

Read Reviews (229)
Custom Reports

4.08/5

Read Reviews (433)

Software Failure Risk Guidance

?

for Salesforce Social Studio

Overall Risk Meter

Low Medium High

Top Failure Risks for Salesforce Social Studio

Salesforce, Inc. News

Partnership

Salesforce partners with Jeena Sikho Lifecare - The Hans India

Salesforce has partnered with Jeena Sikho Lifecare, an Ayurvedic healthcare company, to advance its digital transformation. This collaboration utilizes Salesforce's AI-driven solutions to improve patient engagement and streamline operations, aiming to expand access to holistic healthcare through digital platforms.

Partnership

Pearson VUE partners with Salesforce to offer certification exams worldwide Check details

Salesforce has partnered with Pearson VUE to offer its certification exams globally. This multi-year agreement makes Pearson VUE the sole provider of Salesforce's certification exams, which include over 80 certifications. The collaboration aims to enhance professional growth and career advancement by integrating systems for seamless candidate registration and exam delivery.

Customer

Salesforce collaborates with Jeena Sikho Lifecare to drive digital transformation in ayurvedic ...

Salesforce collaborates with Jeena Sikho Lifecare to enhance digital transformation in ayurvedic healthcare using AI-driven solutions. The integration of Salesforce Service Cloud and Marketing Cloud optimizes operations and patient engagement, achieving a 50% improvement in call center response times. Quadrafort Technologies supports this transformation, paving the way for future innovations in patient management and service quality.

Partnership

Salesforce, Jeena Seekho Lifecare join forces for cloud transformation - Techcircle

Salesforce has partnered with Jeena Sikho Lifecare to enhance digital transformation in healthcare. The collaboration integrates Salesforce's Service Cloud and Marketing Cloud to improve patient engagement and healthcare delivery. Key achievements include a 50% improvement in call center response times and increased patient engagement. The partnership aims to expand Ayurvedic healthcare across India using AI-driven solutions.

Salesforce, Inc. Profile

Company Name

Salesforce, Inc.

Year Founded

1999

HQ Location

415 Mission Street, 3rd Floor, San Francisco, CA 94105, United States

Employees

10001+

Social

Financials

IPO